Sauna, hot tub, steam room

Reviews of Melia Palma Marina

4 out of 5
Melia Palma Marina
Avenida Gabriel Roca, 29, Palma de Mallorca, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1001 reviews" "
Rating 8 - Good. 395 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice,
Stayed 4 nights in Feb 2024
Response from Pilar Rueda, Guest Experience Manager on 10 Mar 2024
Dear Mr. Hugh,Thank you for taking the time to share your feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We really hope we will have the opportunity of welcoming you back in the future.Kind regardsPilar Rueda, Guest Experience Manager

6/10 Okay

Dwaine

Travelled with family
Liked: Cleanliness, staff & service
One of my criteria in booking this location was onsite parking. When I arrived all the construction meant that the parking situation was a find one if you can scenario. The beds were also very uncomfortable.
Stayed 2 nights in Feb 2024
Response from Pilar Rueda, Guest Experience Manager on 10 Mar 2024
Dear Mr. Dwaine,Thank you for taking the time to leave a review of your recent stay.We're glad to hear that you found our service satisfactory and that the cleanliness of your room met your expectations. Our team strives to maintain a high standard of service culture and ensure that every room experience is enjoyable. We would like to apologize for the parking inconvenience you encountered due to the unforeseen construction. We understand how this situation could affect your stay. Additionally, we regret to hear that the bed comfort did not meet your expectations. Our recent investment in quality DreamMaker mattresses is part of our commitment to guest comfort, and we're disappointed to learn that your experience was not reflective of this. We appreciate your feedback as it is essential for us to continue enhancing our guest experience.We are looking forward to welcoming you again.All the best!Pilar Rueda, Guest Experience Manager

4/10 Poor

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Firstly the following does not reflect the front staff. Arrived to find the front entrance under construction and no area to park to check in, no instructions to the parking garage which was located behind the building and had to travel many blocks to find it. Had to carry my own bags up 3 flights of stairs as no elevator in garage and no where to park in front of hotel to unload the bags. Next the bed in our room was on an old cheap spring frame (not a box sping matress) that would squeak very loudly when you moved. Not what was expected at a Meila propery( maybe at a cheap 1 star property.) Went front desk to try and get a room with a proper box sping matress to be able to get a decent nights rest,only option was to upgrade our room at our expense of and addional 50 euros per night. The front staff tried their best to help us out. These failures fall on the hotel management and Melia.
Stayed 3 nights in Jan 2024
Response from Pilar Rueda, Guest Experience Manager on 2 Feb 2024
Dear Mr. John,Thank you for taking the time to share your feedback.We're delighted to hear that our front desk team's service met your expectations and that you found the room cleanliness to be impeccable. Our team takes pride in offering a service culture focused on guest satisfaction, and it's rewarding to know this was evident during your stay. We are also glad that you were pleased with the room amenities provided. We deeply regret, However, to hear about the challenges you encountered with parking and the discomfort with the bed frame. Our guest's room experience is of utmost importance to us, and we typically pride ourselves on providing high-quality DreamMaker mattresses for a restful sleep. We apologize if we fell short of our goal in this instance. Please rest assured that we are always seeking to enhance our facilities and services to ensure our guests can enjoy a seamless stay.We hope that you will allow us the opportunity of providing you with an improved stay in the future.Best regardsPilar Rueda, Guest Experience Manager

10/10 Excellent

Helen

Stayed 3 nights in Aug 2023

10/10 Excellent

jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent location, unfortunately work was being done outside!..... These things have to be done and I'm sure it will all be lovely when finished.
Stayed 4 nights in Nov 2023
Response from Pilar Rueda, Guest Experience Manager on 13 Dec 2023
Dear Jillian,Thank you for taking the time to share your review.We're thrilled to hear that you appreciated the beauty of our hotel and its prime location. Our team is delighted that the cleanliness of your room met your expectations and that you found our services to be excellent. It's wonderful to know that the amenities provided in your room contributed to a comfortable stay. We understand that the external remodeling during your visit was less than ideal, and we appreciate your understanding that such improvements are necessary to enhance our guest experience.All of the team hope that we may be able to see you again in the future.Kindest regards,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff great hotel.. Going back again!!!
Stayed 3 nights in Nov 2023
Response from Pilar Rueda, Guest Experience Manager on 15 Dec 2023
Dear Dave,Thank you for such a positive review.We're delighted to hear that our team's dedication contributed to a memorable stay and that you found the hotel to be exceptional. It's wonderful that you plan to return; we look forward to welcoming you back. Your commendations on the cleanliness and condition of our hotel, as well as the service provided, are greatly appreciated and reflect our commitment to excellence.We hope to see you again soon for another enjoyable experience.Best wishes, Pilar Rueda, Guest Experience Manager

10/10 Excellent

Honora

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect stay in most luxurious hotel.
Very impressed with this hotel on every level. Lovely staff, classy decor, fantastic breakfast and comfy room with all amenities. Will definitely be making a return visit.
Honeycomb served at breakfast.
Stayed 3 nights in Nov 2023
Response from Pilar Rueda, Guest Experience Manager on 15 Dec 2023
Dear Honora,Thank you for this positive review of your stay.We're delighted to hear that our dedicated team made a lasting impression and that the elegant ambiance of our hotel contributed to a memorable stay. It's wonderful to know that our varied breakfast offerings were to your liking and that the comfort and amenities of your room met your expectations. We aim to provide a superior experience, and it's heartening to receive such positive feedback.We're looking forward to the opportunity to welcome you back for another exceptional visit.We hope that you will visit us again in the future.Kind regards,Pilar Rueda, Guest Experience Manager

8/10 Good

Hans, London

Travelled with family
Liked: Cleanliness, staff & service, amenities
We have stayed here before and really enjoyed our time. This time however there was construction work all around the hotel, from outside the hotel to the balcony from our room.
Stayed 4 nights in Oct 2023
Response from Pilar Rueda, Guest Experience Manager on 14 Nov 2023
Dear Hans, Thank you for taking the time to review your stay.We are all delighted that you had a wonderful stay and we appreciate your kind words about our excellent service and clean, comfortable rooms. We are however sorry for any inconvenience caused due to the renovations nearby. While we do not have control over these, we do try our best to ensure that our guests are comfortable at all times.It would be a pleasure to have you return in the future. Kind regards, Pilar Rueda, Guest Experience Manager

10/10 Excellent

Siobhan

Stayed 3 nights in Oct 2023

6/10 Okay

Pierre

Business traveller
Okay hotel
Not as nice as on the pictures. Pool smaller than it actually is
Stayed 2 nights in Sep 2023
Response from Pilar Rueda, Guest Experience Manager on 2 Oct 2023
Dear Pierre, Thank you for taking the time to review your stay. We are glad to hear that you found our hotel clean and our service satisfactory. We strive to provide a comfortable and enjoyable stay for our guests. However, we understand that the pool size did not meet your expectations. Please note that our pool is designed to provide a relaxing atmosphere with stunning views of Palma Bay, and we hope you were able to enjoy the beautiful surroundings during your stay. We apologize if the appearance of our hotel did not fully match the pictures you saw prior to your visit. We aim to provide accurate representations of our facilities, and we will take your feedback into consideration for future improvements.We hope that you will stay with us again in the future. Best regards, Pilar Rueda, Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice view.... checkin was stressful
Check in was stressful - after a long overnight flight, I was jet-lagged and groggy. I couldnt find my reservation number and they wouldn't let me check in without it. I have copies of emails with the hotel and my name and credit card number from booking but they wouldn't 'find' the reservation. After about an hour of frustration and stress they finally managed to check us in. The room was nice, relatively clean and comfortable (paint could use refreshing and carpets needed cleaning) but had a great view. Ultimately it was a good stay, but that checking in was pretty awful, and Palma is FULL of construction right now which takes some of the fun out of it, too.
Stayed 1 night in Sep 2023
Response from Pilar Rueda, Guest Experience Manager on 2 Oct 2023
Dear Guest, Thank you so much for your kind review.We are delighted to hear that you enjoyed the nice view from your room and found it comfortable. Our prime location overlooking Palma Bay and the cathedral indeed offers beautiful views for our guests to enjoy. We apologize for the inconvenience you faced during the check-in process. We understand how frustrating it can be after a long flight, and we will take your feedback into consideration to improve our check-in procedures. As for the construction in Palma, we hope that it did not affect your overall experience too much, as our hotel aims to provide a relaxing and enjoyable stay for our guests.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Pilar Rueda, Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but noisy
We stayed on the level which was well worth the extra cost. Friendly staff throughout and our room was very comfortable. The only downside was that we had a sea facing/side corner room from which we had a lovely view but the noise during the night was horrendous. There are nightclubs and bars behind the hotel and every morning at around 3-4am when people left the clubs there was a lot of shouting from loud jovial revellers. Not blaming the younger generation they were obviously having a good time, we did the same in our younger days. Then to cap it all on the last night the rubbish lorry collected in the very early hours with its reversing siren at full blast. This is our only criticism which I think would not have disturbed us quite so much had there been better quality patio doors and windows which might have had some noise cancelling effect. There is major road works going on in front of the hotel all the way along the marina which although not nice to look at didn’t spoil the holiday. Once you cross the road, which is a major feat, it is a beautiful walk on the other side but beware it is over a mile to the centre of Palma which is not suitable for everyone. All in all we would recommend this hotel but avoid room 618 if you want a peaceful nights sleep.
Stayed 7 nights in Sep 2023
Response from Pilar Rueda, Guest Experience Manager on 2 Oct 2023
Dear Guest, Thank you for taking the time share your feedback with us. We are delighted to hear that you enjoyed your stay on The Level and found our staff to be friendly and the room comfortable. It's great to know that our location and beautiful views added to your overall experience. However, we regret to hear about the noise disturbances you encountered during your stay. Our double-glazed windows are designed to minimize noise, but we understand that some guests may still be sensitive to sounds from the surrounding area. We appreciate your feedback regarding the patio doors and windows, and we will take it into consideration for future improvements. We apologize for any inconvenience this may have caused you. Regarding the roadworks, we assure you that this is a temporary situation and we are looking forward to the completion of the project for an even better experience for our guests. We also appreciate your understanding regarding the distance to the city center and hope that the beautiful walk along the marina compensated for it.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Pilar Rueda, Guest Experience Manager

10/10 Excellent

camilla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heath payne
The hotel was lovely , the reception area layout was a little confusing and difficult to navigate area
Stayed 2 nights in Sep 2023
Response from Pilar Rueda, Guest Experience Manager on 2 Oct 2023
Dear Camilla, Thank you for taking the time to give us your feedback.We are thrilled to hear that you found our hotel lovely and appreciated the cleanliness and comfort of our rooms, as well as the excellent service provided by our staff. We strive to create a welcoming and enjoyable atmosphere for all our guests. We apologize for any confusion you experienced with the layout of our reception area. We understand that navigating a new space can sometimes be challenging, and we appreciate your feedback. We will take your comments into consideration as we continually work to improve our guests' experiences.All of the team hope that we may be able to see you again in the future. Kindest regardsPilar Rueda, Guest Experience Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

6/10 Okay

Taylor Lorrarine

Travelled with partner
Disliked: Amenities
A lot of construction going on in the area, the rooms look cheaply updated, and it was noisy at nights. The rooms are NOT soundproof recommend eat plugs. The rooms weren’t the cleanliness the first time the cleaners came through there was a pair of underwear found and put on the bed that were not ours. Which is disgusting. Wasn’t a terrible stay but not worth the price.
Stayed 3 nights in Sep 2023
Response from Pilar Rueda, Guest Experience Manager on 12 Nov 2023
Dear Taylor Lorrarine, Thank you for taking the time to share your review. We apologize for the cleanliness issue you experienced, and we assure you that this is not the standard we strive for. Our housekeeping team is committed to maintaining a high level of cleanliness, and we will address this matter with them to ensure it does not happen again. As for the room amenities, we offer a wide range of features, including Rituals toiletries, a DreamMaker mattress, and a flat-screen TV, to provide a comfortable stay for our guests. We are sorry if these did not meet your expectations.We do hope that you will return for an improved experience in the future. Kind regards,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Amenities
The reception team especially the man on duty on the 7th September evening were exceptionally helpful and friendly. We will definitely stay again.
Stayed 1 night in Sep 2023
Response from Pilar Rueda, Guest Experience Manager on 12 Nov 2023
Dear Elizabeth, Thank you for sharing this review.We are thrilled to hear that our reception team, especially the team member on duty on the 7th of September, made a positive impact on your stay. Our team is dedicated to providing exceptional service, and it is always rewarding to know that we have succeeded in making our guests feel welcome and well taken care of. We appreciate your kind words and will be sure to pass them along to our team.We look forward to welcoming you back. Best wishes,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel choice for exploring Palma
Lovely hotel in great location within half an hour's walk of the cathedral. Our room was comfortable and well equipped with views of the marina from our balcony. Relaxing pool area with a lively bar serving drinks all day. Lots of choice at the breakfast buffet and a couple of places close by to have breakfast out. Bit of a shame about the extensive road works going on but it should improve the area once finished. Friendly and helpful staff and overall good value for money.
View from our balcony
Stayed 4 nights in Sep 2023
Response from Pilar Rueda, Guest Experience Manager on 18 Sept 2023
Dear Mary, Thank you for providing us with your feedback about your recent stay.It is a pleasure to know that you had a lovely break with us. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. We apologise for any inconvenience caused by the roadworks outside, once they are complete access to the city center should be much improved. We would like to thank you for your kind words regarding our team,All of the team hope that we may be able to see you again in the future.Kindest regardsPilar Rueda, Guest Experience Manager

2/10 Terrible

Guadalupe

This hotel is under construction and is very loud in the morning and dusty also they don’t have any parking around
Stayed 3 nights in Sep 2023
Response from Pilar Rueda, Guest Experience Manager on 12 Nov 2023
Dear Guadalupe, Thank you for taking the time to share your feedback, TranslateWe are glad to hear that you chose our hotel for your stay in Palma. However, we regret to learn about the inconveniences you faced during your stay. We understand that renovations noise can be disruptive, and we apologize for any discomfort it may have caused. Regarding the parking situation, we apologize for any inconvenience this may have caused. While our hotel does not have its own parking facility, there are public parking options available in the surrounding area. Our team is always happy to provide assistance and guidance on finding suitable parking options nearby.We hope to have the pleasure of welcoming you back for an improved experience next time. Kind regards, Pilar Rueda, Guest Experience Manager

10/10 Excellent

agueda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena localización y servucio
Todo fue correcto, desde el servicio en recepción, limpueza y comodidad de la habitación y toda la relación con todos los miembros de servicio con quien tuvimos contacto
Stayed 2 nights in Aug 2023
Response from Pilar Rueda, Guest Experience Manager on 5 Sept 2023
Apreciada Agueda,Nos complace saber que encontró nuestro servicio de recepción, limpieza y comodidad de la habitación a la altura de sus expectativas. Apreciamos sus amables palabras acerca de nuestro personal y nos alegra que haya disfrutado de su estancia con nosotros.No dude de que será nuevamente un placer para todos nosotros volver a verle.Saludos cordiales,Pilar Rueda, Guest Experience Manager

8/10 Good

Daniel

Stayed 2 nights in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel - wrong time to visit. There is lots of work going on to improve the promenade so access is a challenge and many local businesses are shut. We had issues with the initial room allocation but these were swiftly resolved. We also had a poor experience with one meal which was undercooked, returned, they reheated it & tried to return it! We escalated this and food & drinks were eventually fully refunded. Overall though, a nice hotel and once Palma front is completed, I'm sure it'll be a great place to stay.
Stayed 5 nights in Aug 2023
Response from Pilar Rueda, Guest Experience Manager on 8 Oct 2023
Dear Gary, Thanks for taking the time to share your review.We are glad to hear that you found our hotel to be nice and appreciated the swift resolution of the initial room allocation issue. We understand that the ongoing work on the promenade may have caused some inconvenience during your stay, but we believe that once completed, it will greatly enhance the overall experience for our guests. However, we apologize for the issue you encountered with your meal. We take all feedback seriously and have addressed this with our team to ensure it does not happen again. Your satisfaction is important to us, and we are pleased that the situation was resolved and your food and drinks were refunded. Our hotel offers a variety of dining options, including Mediterranean cuisine at Moss and Arado, and we strive to provide an enjoyable experience for all our guests.We hope to have the opportunity to welcome you back. With very best wishes,Pilar Rueda, Guest Experience Manager

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Emily

Disliked: Staff & service
The hotel is not well positioned for a young family - there is far too much noise generated from the bars and clubs surrounding the hotel. Despite repeated requests this was not resolved to our satisfaction.
Stayed 6 nights in Aug 2023
Response from Manager on 19 Aug 2023
Dear Emily, Thank you for taking the time to share your feedback, We are glad to hear that you appreciated the cleanliness of our rooms and the amenities provided. Our team works hard to maintain high standards of cleanliness and comfort for our guests. However, we regret to learn that you experienced noise disturbances during your stay. Our hotel is located in a lively area, and while we do provide double-glazed windows to minimize noise. We apologize for any inconvenience this may have caused you and your family. In the future, we recommend requesting a room of different tipology as a sea view in a quieter part of the hotel to ensure a more peaceful stay.We certainly hope that we can welcome you back again. Best regards,Pilar Rueda, Guest Experience Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Mallorca
Stayed 1 night in Aug 2023
Response from Pilar Rueda, Guest Experience Manager on 14 Aug 2023
Dear William, Thank you for this kind review. We are thrilled to hear that you had a great stay with us and appreciated the cleanliness, hotel condition, service, and room comfort. Our dedicated team works hard to maintain the high standards we strive for, and it is always rewarding to see our efforts reflected in the satisfaction of our guests. Once again, thank you for your kind words and we hope to have the opportunity to welcome you back in the future.We look forward to welcoming you back in the future.Kind regards,Pilar Rueda, Guest Experience Manager

6/10 Okay

Jonathan

Travelled with family
Liked: Amenities
The property is OK. The staff are OK. OK shouldn’t be any hotels’ measure of success. So the area is going through huge transformation, the entire waterfront road is under construction which isn’t the hotels fault (but would have been good to know in advance - that’s on you, Expedia) and the “City view” rooms should read “Construction views with early start audio soundtrack” Breakfast was more than adequate and a sensible “no reserving sun beds” provided a modicum of pool side chill. On the downside, there was rotten wood in both the bathrooms, the patio doors would be more soundproof if they were made of cheese cloth and the rest of the staff looked dead behind the eyes in a “for the love of God how long it it until the season ends” kind of way. FairPlay to them, they were all perfectly OK. There’s that OK again. After trying for 24 hours to try and arrange something to recognise my middle daughter’s birthday- the “experience manager” did get a note and bit of cake into her room on the last night, which we were grateful for. All in all it was OK. The construction wasn’t their fault. The rooms were tiny, with bad soundproofing and rotten wood in parts. It was a solid OK. Would not return though, OK?
Stayed 2 nights in Aug 2023
Response from Pilar Rueda, Guest Experience Manager on 15 Aug 2023
Dear Jonathan, Thank you for sharing your feedback concerning your recent stay. We are glad to hear that you found our breakfast more than adequate and appreciated our poolside policy. Our aim is to provide a relaxing and enjoyable atmosphere for all our guests. We apologize for any inconvenience caused by the construction work in the area. We understand that it may have affected your stay, and we appreciate your understanding. Regarding the room conditions, we would like to assure you that we take all feedback seriously and will address the issues you mentioned. We are committed to providing a comfortable and enjoyable stay for our guests. We are also pleased that our team was able to arrange a birthday surprise for your daughter, and we hope it made her day special and she liked it.We hope to see you again in the future. Best regards,Pilar Rueda, Guest Experience Manager

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
The locals like to hang around the front and sides of the property at 3-6am and have no regard for guests of the hotel. Same with the inabilty or security to actually do anything about it, this place is a joke!
Stayed 1 night in Aug 2023
Response from Pilar Rueda, Guest Experience Manager on 14 Aug 2023
Dear Matthew, Thank you for sharing your review.We are glad to hear that you found our service satisfactory. Our multilingual staff is always ready to assist our guests in any way possible. However, we are truly sorry to hear about the noise issues you experienced during your stay. We understand how important a peaceful environment is for our guests, and we take such concerns seriously. Our hotel is located in a prime area overlooking Palma marine, which can sometimes attract locals and visitors alike. We have security measures in place, such as key card access, to ensure the safety and comfort of our guests. We will review our security protocols and work on improving the situation to prevent such disturbances in the future.We hope to be able to welcome you back on a return visit for an improved experience. Best regards,Pilar Rueda, Guest Experience Manager

6/10 Okay

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning was terrible. Old and out of date units. Made the rooms and changing rooms in Spa unbearable.
Stayed 1 night in Jul 2023
Response from Pilar Rueda, Guest Experience Manager on 25 Jul 2023
Dear Kurt, Thank you for taking the time to share your review.We understand how important it is for our guests to feel comfortable during their stay, and we apologize for any inconvenience this may have caused. We would like to assure you that we take all feedback seriously and will look into this matter to ensure that our air conditioning units are functioning properly and providing the optimal level of comfort for our guests.We hope that you will return on another occasion. Kind regards,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Sandra Gay, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the hotel for five days and enjoyed every moment. The staff were happy and friendly. The food (breakfast, lunch, dinner and snacks) were of a high standard. I would definitely recommend upgrading to the Level - its well worth it!
Stayed 4 nights in Jul 2023
Response from Pilar Rueda, Guest Experience Manager on 25 Jul 2023
Dear Sandra Gay, Thank you very much for your kind review.We are delighted to hear that you enjoyed every moment of your stay and found our staff to be happy and friendly. It's great to know that you appreciated the high standard of our food offerings for breakfast, lunch, dinner, and snacks. Thank you for recommending the Level upgrade, as we strive to provide our guests with exclusive benefits and a memorable experience.It would be a pleasure to welcome you back. Best wishes,Pilar Rueda, Guest Experience Manager

8/10 Good

andrew ian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean tidy, good size room, good facilties
Stayed 7 nights in Jul 2023
Response from Pilar Rueda, Guest Experience Manager on 25 Jul 2023
Dear Andrew Ian, Thank you for positively reviewing your time at our hotel.We are delighted to hear that you found your room to be clean, tidy, and of a good size. Our team takes great pride in maintaining our bright and modern rooms, ensuring a comfortable stay for our guests. It is also wonderful to know that you appreciated the facilities we offer at the hotel. We are grateful for your positive feedback and will continue to strive for excellence in providing the best possible experience for our guests.We look forward to seeing you again on future occasions. Best wishes,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Rebecca, Hillsboro

Travelled with family
Liked: Cleanliness, staff & service
It was convenient to be close to the ferry and the staff was nice. The breakfast was very expensive and the pool very crowded. But overall the room was comfortable and it was a good stay for a night.
Stayed 1 night in Jul 2023
Response from Pilar Rueda, Guest Experience Manager on 19 Jul 2023
Dear Rebecca, Thank you for leaving us this review of your recent stay.It is very pleasing to know that your stay with us was one of comfort. We are however sorry to hear that you did not get a chance to have our delicious breakfast buffet. We try to offer the most competitive prices and are always happy to assist our guests in arranging the booking solution which best suits their needs.All of the team hope that we may be able to see you again in the future.Kindest regards,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once the road work in front of the hotel is done it will be the ideal location to visit Palma
Stayed 3 nights in Jul 2023
Response from Pilar Rueda, Guest Experience Manager on 15 Jul 2023
Dear Guest, Thank you very much for the time taken to review your stay with us.We are sorry to hear that you were inconvenienced by the nearby works. While these are out of our control, we always do our best to make our guests as comfortable as possible.However, we sincerely appreciate your comment.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Pilar Rueda, Guest Experience Manager

10/10 Excellent

LUZ

Stayed 4 nights in Jul 2023

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 recommended
Hotel is unreal stunning. It's pristine, beautiful, modern, I cannot fault the place. The standard room was more than big enough and comfy! The pool side and pool bar were a dream!
Stayed 3 nights in Jun 2023
Response from Pilar Rueda, Guest Experience Manager on 30 Jun 2023
Dear Zoe, Thank you for sharing the review of your stay with us.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.It would be a pleasure to welcome you back. Best wishes,Pilar Rueda, Guest Experience Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Lovely hotel, better for adults than with children. 25min walk to Palma town. Loads of roadworks going on for the next couple of years right outside the hotel.
Stayed 2 nights in Jun 2023
Response from Pilar Rueda, Guest Experience Manager on 24 Jun 2023
Dear Mr.Duncan, Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay with us. We understand that our hotel may be more suitable for adults, but we do offer family rooms and board games at The Level Lounge for families with children. We apologize for any inconvenience caused by the roadworks outside the hotel. Please be assured that we are closely monitoring the situation and working with local authorities to minimize the impact on our guests. We hope that the ongoing improvements will ultimately enhance the overall experience for our guests in the future.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel next to the marina and plenty of fun things to do in the area.
Stayed 5 nights in Jun 2023
Response from Pilar Rueda, Guest Experience Manager on 24 Jun 2023
Dear Mr. Ricardo, Thank you for this positive review of your stay with us.We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.We hope to welcome you back. Best wishes,Pilar Rueda, Guest Experience Manager

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, centric hotel with pleasing staff. Rooms are a little smaller than desire. Breakfast was good. The only inconvenient was that there is a lot of construction outside the hotel.
Stayed 4 nights in May 2023
Response from Pilar Rueda, Guest Experience Manager on 23 May 2023
Dear George, Thanks for taking the time to review your visit to our hotel.Our team works hard to ensure the total comfort of our guests so will appreciate your feedback. We believe a great breakfast means a great start to the day, so we are glad you appreciated our efforts to uphold our high standard even with the special measures that are needed in these new times.We hope to welcome you again. Best wishes,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely hotel. Great location and will definitely be back.
Stayed 3 nights in May 2023
Response from Pilar Rueda, Guest Experience Manager on 14 May 2023
Dear Catherine, Thank you for your kind review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs.We hope to see you again. Kind regards,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, nice pool area with views toward cathedral over marina, spacious room
Stayed 1 night in May 2023
Response from Pilar Rueda, Guest Experience Manager on 14 May 2023
Dear Alison, Thank you for this great feedback about your recent stay.We are so glad you had a pleasant stay. It is great that you were able to make the most of our pool and lovely outdoor areas, which are perfect to chill out in during this hot weather.We look forward to the pleasure of seeing you again in the future.Kind regards,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities, cleanliness and staff were excellent. The view from the front of the port is outstanding. Although there are extensive roadworks along the front, the spuds are shielded by the elevation of the hotel above ground level.
Stayed 7 nights in Apr 2023
Response from Pilar Rueda, Guest Experience Manager on 2 May 2023
Dear Arzelina, Thank you for taking the time to share your feedback.We are thrilled to hear that you found our facilities, cleanliness, and staff to be excellent. It's also great to know that you enjoyed the outstanding view of the port from the front of our hotel. Likewise, we take pride in providing a comfortable and enjoyable stay for our guests, and your kind words are truly appreciated. However, we understand that the roadworks along the front might have been a concern, but we are glad that the elevation of our hotel helped to shield any disturbance. Your satisfaction is our top priority, and we are pleased that your stay was a memorable one.We hope to hear from you soon. Best regards,Pilar Rueda, Guest Experience Manager

10/10 Excellent

hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel, stayed many times. The location is great as is the new refurb (esp the pool). The room had everything we needed, very clean and comfortable bed& great balcony. Staff were nice and loved the food!
Stayed 4 nights in Apr 2023
Response from Pilar Rueda, Guest Experience Manager on 29 Apr 2023
Dear Hayley, Thank you for such a positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. It is also rewarding to know that you found our location ideal for your needs. Our entire team sincerely appreciates your kind words. We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue providing excellent service.It would be a pleasure to welcome you back. Best wishes,Pilar Rueda, Guest Experience Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just beautiful
Wonderful stay. The hotel was beautiful. We upgraded to the level which was so worth it. Will definitely be back.
Stayed 2 nights in Mar 2023
Response from Pilar Rueda, Guest Experience Manager on 14 Mar 2023
Dear Louise.Thank you very much for sharing your positive review. It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We look forward to welcoming you back on a future visit.Kind regards,Pilar Rueda, Guest Experience Manager

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful check in and very friendly! Allowed us to check in early, organised a taxi for our early flight and give us very nice picnic bags for our onward journey.
Stayed 2 nights in Feb 2023
Response from Pilar Rueda, Guest Experience Manager on 2 May 2023
Dear Stephen, Please accept our sincere thanks for this kind review.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to share your remarks with our reception team.We look forward to welcoming you back on your next visit. Best wishes,Pilar Rueda, Guest Experience Manager

8/10 Good

Malinda

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Charles Carey-Morgan

Stayed 3 nights in Dec 2022
Response from Pilar Rueda, guest experience manager on 23 Dec 2022
Dear Mr. Morgan, thank you very much for such a positive review of your stay. We would be pleased to see you here again.

10/10 Excellent

Nic

10/10 Excellent

Nic

Stayed 1 night in Oct 2022