Dear Jamel, Thank you for taking the time to share your rating with us. We are delighted to hear that you were satisfied with your overall stay. My team and I would be delighted to welcome you back to Four Seasons Hotel Cairo at Nile Plaza again soon. Kind regards, Yves Giacometti

Dear KhaLld, Thank you for taking the time to share your rating with us. We are delighted to hear that you were satisfied with your overall stay. My team and I would be delighted to welcome you back to Four Seasons Hotel Cairo at Nile Plaza again soon. Kind regards, Yves Giacometti

عزيزتي السيدة أمانيأشكرك على زيارتك الأخيرة وعلى وقتك في مشاركة ملاحظاتك معنا، لاننا من خلال ملاحظات ضيوفنا نستطيع ان نحسن خدماتنا ونقدمها على أفضل وجه فيما يتعلق بالديكورات الداخلية، لقد بدأنا بالتجديدات والتحديثات ونتطلع إلى الترحيب بكم مرة أخرى لتجربة الاماكن التي تم تجديدها في فندقنا بما في ذلك بعض المطاعم والغرف نشكركم مرة أخرى على مشاركة تجربتكم معنا وسوف يسعدني أنا وفريقي أن أرحب بكم مرة أخرى في فندق فورسيزونز القاهرة نايل بلازا وإيجاد طريقة لاستعادة ثقتكم في فنادقنا خلال زيارتك المقبلة للقاهرة أطيب التحيات، إيف جياكوميتي نائب الرئيس الإقليمي والمدير العام

Dear Arshad, Thank you for taking the time to review Four Seasons Hotel Cairo at Nile Plaza.I am delighted to hear that our staff made you feel at home and that you enjoyed your stay with us. We truly value your feedback and look forward to welcoming you back to Nile Plaza in the near future.Kind regards, Yves Giacometti Regional Vice President and General Manager

Dear Hanan,Thank you for taking the time to share your feedback with us. I am delighted to hear that you enjoyed your stay with us and that you were pleased with the level of service offered. Once again I would like to thank you for your feedback and I hope to welcome you back soon to Nile Plaza.Kind regards,Yves Giacometti Regional Vice President and General Manager

Dear Alex,Thank you for taking the time to review Four Seasons Hotel Cairo at Nile Plaza on Expedia. While I am sorry to hear that the airline lost your bags and you had to wait two days to get them back, I am delighted to learn that your stay with us was enjoyable and that you were pleased with the level of service offered by our staff. We are proud of our employees who take extra steps to ensure that our guests' needs are met, and who provide the quality of service we promise. Once again, please receive my heartfelt thanks and I look forward to welcoming you back to our hotel in the near future. Kind regards, Yves Giacometti Regional Vice President and General Manager

Dear Geovanny, Thank you for your great feedback about Four Seasons Hotel Cairo at Nile Plaza. I am delighted to learn that your visit was a comfortable and an enjoyable one and that you were pleased with the level of service offered by our staff. We truly appreciate your recognition of our efforts and hope to have the pleasure of welcoming you back to Nile Plaza in the near future.Kind regards, Yves Giacometti Regional Vice President and General Manager

Dear Sherif,Thank you for taking the time to share your feedback about Four Seasons Hotel Cairo at Nile Plaza. I am delighted to learn that your visit was a comfortable and an enjoyable one and that you were pleased with the level of service and care offered by our staff. We truly appreciate your recognition of our efforts and hope to have the pleasure of welcoming you back to Nile Plaza in the near future. Kind regards, Yves Giacometti Regional Vice President and General Manager

Dear Ronya,Thank you for taking the time to review Four Seasons Hotel Cairo at Nile Plaza. I am delighted to hear that you had an enjoyable stay with us and I hope to welcome you back again soon. Kind regards, Yves Giacometti Regional Vice President and General Manager

Dear Paul,It is so gratifying to read your kind words about Four Seasons Hotel Cairo at Nile Plaza. We are delighted to learn that your stay was an enjoyable one and that you were pleased with the level of service offered by our staff. I will be sure to share everything with the entire team. We hope to constantly strive to exceed your demands and expectations. I look forward to welcoming you back to Nile Plaza in the near future. Kind regards, Yves Giacometti Regional Vice President and General Manager

Dear Ossama, Thank you for taking the time to share your feedback with us. I am delighted to learn that you enjoyed your stay with us and that you were pleased with the level of service offered by our staff. We take great pride in the warmth and sincerity of our people and we appreciate your recognition of our efforts. Once again I would like to thank you for your feedback and I hope to have the pleasure of welcoming you back to Nile Plaza in the near future. Kind regards, Yves Giacometti Regional Vice President and General Manager

Dear David,Thank you for taking the time to review Four Seasons Hotel Cairo at Nile. While I appreciate you taking the time to review the property, I am extremely saddened to learn of any situation in which a guest feels we have fallen short of their expectations. As we constantly strive to meet our guests’ expectations, I would like to apologize for not having met your satisfaction level and for any inconvenience caused by the cigarettes on your floor. You have noted that you were not able to access our pool, which we were in the process of upgrading and hope you can tell us what you think during your next visit now that it has reopened. I assure you that we take your feedback seriously and we do hope to have the opportunity to welcome you back once again and find a way to gain back your trust in our property during your next visit to Cairo. Kind regards, Yves Giacometti Regional Vice President and General Manager

Dear Valued Guest, I am extremely sorry to hear that you were disappointed with your experience at our hotel. I hope you can give us the chance to discuss your concerns in details, please do not hesitate to contact us. Best regards, Dimitrios Zarikos Regional Vice President and General Manager