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Reviews

4.7 / 5Exceptional
60 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Cairns Night Markets
    2 min walk
  • Popular Location
    Cairns Aquarium
    4 min walk
  • Popular Location
    Cairns Esplanade
    7 min walk
  • Airport
    Cairns, QLD (CNS-Cairns Intl.)
    7 min drive

Book online or call:

020 3564 4853

Your dates need to occur after 2020-02-27. Try updating your dates to see prices for your trip.

    About this area

    Cairns

    Bailey a Crystalbrook Collection Hotel is located in Cairns's Cairns Central Business District neighbourhood. Cairns Marlin Marina and Reef Fleet Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cairns Night Markets and Cairns Central Shopping Centre. Esplanade Lagoon and Cairns Aquarium are also worth visiting.

    Popular Location

    What's nearby

    • Cairns Night Markets - 2 min walk
    • Cairns Aquarium - 4 min walk
    • Cairns Performing Arts Centre - 6 min walk
    • Cairns Esplanade - 7 min walk
    • Esplanade Lagoon - 7 min walk

    Getting around

    • Cairns Station - 12 min walk
    • Cairns, QLD (CNS-Cairns Intl.) - 11 min drive

    Restaurants

    • Where to eat
    • CC's Bar and Grill – Steakhouse with a bar. Open daily.
    • Milk Bar – Open daily.

    About this property

    Bailey a Crystalbrook Collection Hotel

    Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, valet parking and 24-hour room service are on-site. All 217 rooms feature thoughtful touches such as espresso makers and bathrobes, along with conveniences such as electric kettles and free tea bags/instant coffee. Complimentary wireless Internet access and 24-hour room service are standard, as are flat-screen TVs with digital channels.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Self parking: AUD 12 per day
    Valet parking: AUD 22 per day
    Limited parking spaces
    Parking height restrictions apply

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AUD 38 for adults and AUD 19 for children
    2 restaurants
    2 bars/lounges
    24-hour room service

    Things to do

    24-hour fitness centre
    Outdoor pool

    Family friendly

    Dry-cleaning service
    Outdoor pool

    Conveniences

    Free newspapers in reception

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Luggage storage
    Porter
    Tour/ticket assistance

    Languages spoken

    English

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains

    Bathroom

    Bathrobes
    Free toiletries
    Hairdryer
    Rainfall showerhead
    Shampoo
    Shower
    Soap
    Toilet paper

    Entertainment

    digital channels
    first-run films
    flat-screen TV
    Netflix
    streaming services

    Food and drink

    Electric kettle
    Espresso maker
    Free bottled water
    Free tea bags/instant coffee

    More

    Desk
    Free newspapers
    Iron/ironing board
    Phone
    Safe
    Slippers
    4.7

    Exceptional

    5 - Excellent
    45
    4 - Good
    13
    3 - Okay
    1
    2 - Mediocre
    1
    1 - Poor
    0
    4.8
    Cleanliness
    4.8
    Service and Staff
    4.6
    Amenities
    4.8
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    This property was very comfortable and new. However, info about the hotel is only accessible through an iPad in the room. Unfortunately ours would not keep a charge so we had to have staff on multiple occasions come to check it. Eventually got a paper copy of the room service menu.

    Stayed 4 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good time

    Awesome new hotel. Great customer service except for front desk forgetting to pre-order a taxi as requested for check out. Bathroom was top quality, room a bit small. Would still recommend! Great location!!

    Stayed 3 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Beautiful place like the bamboo room keys and recycled walkways Loved the pineapple and hibiscus margaritas

    Stayed 1 night in Feb 2020

    3/5

    • Liked: Staff & service, amenities, property conditions & facilities

    The staff were all very friendly but unfortunately it was obvious they were new as gave incorrect information on a few times. This resulted in frustration due to my car being parked in the incorrect place and stuck. I liked the idea of iPads in the rooms but again unfortunately mine did not work. The shower and beds were amazing but again the room service left rubbish (not mine) on my linen. The hotel was very busy and 2 lifts did not really meet the needs of everyone. Each time I caught a lift there was a 5-10min wait (that seems like forever when standing at a door). I probably won’t stay again as the price didn’t quite meet the service yet for my personal standards

    Stayed 2 nights in Feb 2020

    5/5 Excellent

    • Liked: Staff & service, property conditions & facilities

    Stayed 1 night in Feb 2020

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