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Rating 10 - Excellent. 622 out of 1016 reviews" "
10 - Excellent
622
Rating 8 - Good. 248 out of 1016 reviews" "
8 - Good
248
Rating 6 - Okay. 90 out of 1016 reviews" "
6 - Okay
90
Rating 4 - Poor. 39 out of 1016 reviews" "
4 - Poor
39
Rating 2 - Terrible. 17 out of 1016 reviews" "
2 - Terrible
17
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Julie
Travelled with partner
28 Mar 2024
This hotel is centrally located and an easy access to pick up places for day excursions.
The property is in my opinion in the best location of all Hotels in Cairns. So conveniently close to all of the best things to do and places to eat in Cairns. Room was so spacious and well maintained and the staff were excellent. Special mention to Cleaner Joanne and front reception Aldi for going the extra mile and making us feel so welcome and looked after.
Will only stay at this hotel any time I come to Cairns no doubt. Thankyou Shangri-La Cairns we loved our stay.
There wasn’t anything I didn’t like! Convenient to the pier where the Barrier Reef cruises left(maybe 75yards) and tons of eating places within easy walking distance. Highly recommend!
Helpful staff but property can do with a bit of an upgrade and tidy up the bathrooms and room door handles which was a bit hard to open. Lifts should have air freshener!
Great location, the Shangri-La is right next to the pier where the Great Barrier Reef tours depart. Our room was large with a great view of the harbor and Esplanade. The staff was very helpful and the breakfast was very good. Complete amenities.
The location is excellent, with a few minutes walking to the marina, many restaurants, and shops. The room is spacious, clean, and quiet. The pool is large and beautiful filled with warm water. They provide very affordable valet laundry service.
Fantastic hotel, great location. Rooms are really well laid out with hard flooring, balcony - very spacious feeling for the size. Air conditioning worked really well. Have been to Cairns 3 times and this was the 1st stay at the Shangri La but we are already planning our next trip and would stay here again. Pool was great and the pool bar had a great menu with friendly staff and very well priced. Lots of great restaurants nearby as well and the Backyard restaurant as part of the hotel was a great spot.
Shane
Stayed 3 nights in Dec 2023
8/10 Good
jarryd
23 Dec 2023
jarryd
Stayed 1 night in Nov 2023
2/10 Terrible
Christopher
21 Dec 2023
We cancelled our trip to Cairns due to Cyclone Jasper, giving this property 8 days notice. Having transferred all our other flight and accomodation bookings to April, we requested the same from the Shangri-La The Marina. This request was rejected! Did they expect us to travel to Cairns during a cyclone and flooding? We will never consider this property group again.
This hotel was perfectly situated with good underground parking. The pool area and drinks/snacks bar was satisfactory. Unfortunately there was no evening restaurant, but plenty clise by.