Standard Room, Multiple Beds | Desk, soundproofing, free WiFi, bed sheets

Reviews of Hôtel Première Classe Caen Nord - Mémorial

2 out of 5
Hôtel Première Classe Caen Nord - Mémorial
28 Rue Martin Luther King, Angle RD126 / Espace Entreprises II, Saint-Contest, Calvados

Reviews

8.4

Very good

Rating 10 - Excellent. 362 out of 1001 reviews" "
Rating 8 - Good. 463 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived to find that they had allocated our pre-booked room to someone else. It took an age for them to work out how to give us a different room. Once we were in bed we tried to log-in to the wi-fi and it would not recognise our name and room number so clearly they had not entered our new room booking on the system
Stayed 1 night in Nov 2023

10/10 Excellent

Claire

Stayed 1 night in Oct 2023

8/10 Good

Reg

Liked: Cleanliness, property conditions & facilities, room comfort
On route
Best option in Caen Budget Hotel.
Stayed 1 night in Oct 2023

2/10 Terrible

daniel

Stayed 1 night in Oct 2023

4/10 Poor

Matthew

Travelled with family
Disliked: Amenities, property conditions & facilities
Smallest room ever. Fire alarm went off & no direction from staff assuming we would know who was staff. Gate coding was poorly placed, have to get out of car,.search for it & then hope you get back in your before it closes.
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Janet

Travelled with partner
Disliked: Amenities
In business park so not brilliant area. Hotel did not communicate despite request for late check in. If it hadn’t been for other travellers we wouldn’t have been able to access hotel I’d room. Breakfast very basic
Stayed 1 night in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast!
Surprisingly good breakfast. Late arrival was warned that it would be unmanned machine to unlock gate not working. Luckily more savvy people found out that reception was manned so was able to park. Very friendly staff.
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Martin

I was unable to book in to the hotel! Despite trying to contact them several times before travelling to inform them of my late arrival. I was further delayed by the ferry being two and a half hours late. Again I tried contacting the hotel to inform them of this without success. When arriving at the hotel the automatic book in machine didn't recognise my name or booking confirmation number! I was locked out! I contacted Expedia and they had exactly the same lack of success contacting the hotel and eventually had to find a different hotel for me.
Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Stayed 1 night in May 2023

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Kletskoi

Stayed 1 night in May 2023

8/10 Good

Mrs N D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Damon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfectly adequate for a single overnight stay straight off the ferry. Basic but clean and affordable
Stayed 1 night in Aug 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

8/10 Good

Rodney

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
For a cheap price you get what you pay for. Good value.
Stayed 1 night in Jun 2022

8/10 Good

Suzanne

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was small but adequate for the start of our trip. Weird shaped room.
Stayed 2 nights in May 2022

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is what it is. Great value and there was more space in the room than I thought there would be.
Stayed 1 night in Jan 2022

4/10 Poor

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was fine once we new how to check in (no one on the desk) need a light above the check in machine if they are going to continue that way of checking in (not suitable for everyone). The hotel was fine apart from that. The hotel was fully booked so would have thought they could afford someone on the desk.
Stayed 1 night in Oct 2021
Response from The Reception on 22 Oct 2021
Dear Guest, Thank you for your pertinent comment and we are pleased to inform you that we have now created a night receptionist position in order to respond to the increase activitly. Kind Regards

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
It was fine.
Stayed 1 night in Sep 2020

10/10 Excellent

Frank, Logan, Utah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, this is a great place to stay. The room and bathroom is small, feeling more like a dorm room with no frills, but it is clean and pleasant, and the bed was extremely comfortable. The lady that checked us in was extremely friendly and efficient. We arrived later in the evening when dining options were limited, and she provided a good recommendation not far away for dinner. It is easy to find if you're traveling by car. It is conveniently located close to everything we wanted to see in Normandy. For the price, it is a clean, pleasant place, and I would definitely stay there again. Highly recommend.
Stayed 1 night in Dec 2019
Response from Ludovic B Director General on 26 Dec 2019
Hello, Thank you for sharing your opinion with us. Cordially

8/10 Good

Mr P W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Budget Hotel near Caen
Stayed 1 night after arriving late at Ouistreham. A bit difficult to find due to insufficient street lighting but it’s in an area still being developed. Modern hotel with plenty of parking. Reception was still manned at 10 pm. Extra pillows supplied by friendly receptionist. Room clean and warm with plenty of hot water. Comfortable bed. Breakfast at 5 euros each was good value. There is a restaurant 2 minutes walk which gives guests a 10% discount. Others in the area. Overall, would recommend as a stop over to/from ferry or for visiting the Mémorial.
Stayed 1 night in Nov 2019
Response from Ludovic B General Manager on 28 Nov 2019
Hello, Thank you for sharing your satisfaction with our stay in our hotel. Sincerely

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great location Clean hotel Rooms basic but good price
Stayed 4 nights in Oct 2019
Response from Ludovic B General Manager on 28 Nov 2019
Hello, We thank you for sharing your satisfaction. Sincerely

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
Nice clean hotel. Good secure car park and friendly staff
Stayed 1 night in Oct 2019
Response from Ludovic B Directeur Général on 3 Nov 2019
Hello Thank you for giving us your compliments. cordially

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no staff to help after 10pm. We booked two rooms together and our rooms were on separate floors. The sink in one room was clogged so we could not use it for our whole stay. There was no staff to help till the next morning to fix it. Also one room was adjoining to another so it was very loud and the person in the next room was very loud very early in the morning yet again there was no staff to speak to about it. Horrible experience
Stayed 1 night in Sep 2019
Response from Ludovic B Directeur Général on 26 Oct 2019
Hello, Thank you for sharing your opinion, when a real concern is written on the door of every room of this hotel an emergency number so the staff can intervene if needed. cordially Ludovic B General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Ludovic B Directeur Général on 22 Sept 2019
Bonjour, Nous prenons votre note en considération. Cordialement

4/10 Poor

Verified traveller

Stayed 4 nights in Sep 2019
Response from Ludovic B Directeur Général on 22 Sept 2019
Bonjour, Nous prenons en considération votre note. Cordialement

8/10 Good

Roberta

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ludovic B Directeur Général on 2 Oct 2019
Bonjour, Merci de nous faire part de votre avis par votre note. Cordialement

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy, helpful staff
Rooms were clean and basic but comfortable. Nice big beds and good showers. No kettle etc but machine in the reception. We took our own travel kettle etc having learnt before! We paid €5pp for breakfast which was OK but no pastries, just breads and cereals etc.
Stayed 1 night in Aug 2019
Response from Ludovic B Directeur Général on 22 Sept 2019
Hello, Thank you for sharing your vision of our hotel. cordially

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and quiet hotel with restaurants at walking distance.
Stayed 1 night in Aug 2019
Response from Ludovic B Directeur Général on 2 Oct 2019
Hallo, Vielen Dank für Ihre Meinung. herzlich

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Don't Do It!
Horrible. Window was left open so there were bugs in the room when we got there. Air conditioner dripped all night and leaked to the point it left a huge puddle at the door. Was told that some condensation is normal - that was not some and that they are not going to do anything about it. They don't provide hand soap so you have to go into the shower to get the liquid soap on the wall. Had the DO NOT DISTURB sign on door but they came into the room while we were not there and left the door ajar where anyone could have entered and taken our stuff. There was no hair dryer either.and the WIFI was unuseable!!
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room and the bathroom were clean, but really small and basic, not even a hair dryer. The shower didn't have a screen or door, resulting in flooding, with gondolas not provided. The cleaning staff managed to clear all the water every day though, which was good. No voiles on the curtains, so if you are facing the offices, as we were, you will have to shut the night curtains or have the neighbours witness your every move. We found the breakfast on offer unappealing, so we preferred to get our breakfast stuff from the organic shop down the road, which had very nice food. Good restaurants nearby. Not everybody at reception is well-trained to deal with customers.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good, just a lack of tea/coffee facilities in the room.
Stayed 3 nights in Jun 2019

6/10 Okay

Sarah

Liked: Property conditions & facilities, room comfort
Basic but clean. Ok for 1 night stop.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The place is smart and clean with good parking. Decent facilities. Hear all sound.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was really good and it was close to everything needed.
Stayed 1 night in May 2019

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Ludovic B Directeur Général on 22 Dec 2018
Bonjour, Nous vous remercions pour l'attribution de votre note. Cordialement

8/10 Good

Adel

Clean room Friendly staff No aminities in the room
Stayed 1 night in Nov 2018
Response from Ludovic B Directeur Général on 9 Dec 2018
Hello, We are delighted that you enjoyed your stay in our new generation establishment. cordially

8/10 Good

E

Very good clean ,no fuss, no frills hotel 30 minutes from the port and very easy to locate. Does the job well at a good price. We didn't bother with breakfast and it looked a good decision.
Stayed 1 night in Nov 2018
Response from Ludovic B Directeur Général on 9 Dec 2018
Hello, Thank you for sharing your opinion about your stay in our hotel. cordially

8/10 Good

Geoff

The bed was dipped in the center and probably needs turning over other than that it was very clean and tidy and the staff were very friendly.
Stayed 1 night in Nov 2018
Response from Ludovic B Directeur Général on 7 Dec 2018
Hello, The opinion of our customers is important, our goal is to give full satisfaction to the expectations of our customers. cordially

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the job pre or post ferry crossing
Satnav found hotel without difficulty although in a slightly dark remote corner approaching from ferry port. We had a top floor end room which according to the map of rooms was slightly larger than most. Bathroom excellent, no soap or hairdryer though latter was available from reception if you left your passport! Quiet night, excellent sleep didn't bother with breakfast as was starting long drive down to Spain. Would use again on return trip. Just needed extra pillows as the one each provided was not enough.
Stayed 1 night in Sep 2018
Response from Ludovic B Directeur Général on 30 Sept 2018
Hello, thank you for making a return on your stay. cordially

10/10 Excellent

Verified traveller

A quick stop on our way to Mont Saint Michel. Easy parking, comfortable beds and clean shower.
Stayed 1 night in Sep 2018
Response from Ludovic B Directeur Général on 30 Sept 2018
Hello, we thank you for your compliments. cordially

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for short breaks.
We booked for a 3 night stay whilst we visited Normandy. The hotel was very clean & pleasant and staff were very friendly and helpful. The hotel was just on the outskirts of Caen & easy to find. Would definitely recommend if looking for somewhere to put your head down for a short break.
Stayed 3 nights in Aug 2018
Response from Ludovic B Directeur Général on 9 Sept 2018
Hello, we are delighted that you enjoyed your stay in our hotel. cordially