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Reviews of Sercotel Aura Algeciras

3 out of 5
Sercotel Aura Algeciras
Avenida Virgen Del Carmen 64, Algeciras, Cadiz

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 203 reviews" "
Rating 8 - Good. 100 out of 203 reviews" "
Rating 6 - Okay. 21 out of 203 reviews" "
Rating 4 - Poor. 4 out of 203 reviews" "
Rating 2 - Terrible. 2 out of 203 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Montgomery

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch stay😊
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 18 Mar 2024
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations Manager

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on 17 Jan 2024
Dear Guest,Thank you very much for your rating.All the best,Guest Relations Manager

4/10 Poor

Jeffrey, Eugene

Disliked: Staff & service, property conditions & facilities
Room was okay. Area is industrial, not good for tourists. The restaurant is awful - terrible food and lacking any attempt to make it presentable.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 3 Aug 2023
Dear Jeffrey,Thank you for your review. We inform you that we are in the city center. We are lloking forward to seeing you soon.Regards. Guest Relations Manager

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely room. I only missed have a kettle or coffee maker.
Stayed 1 night in Feb 2023
Response from Guest Relations Manager on 6 Mar 2023
Dear Debbie, Thank you very much for your review!! Kindest Regards, Guest Relations Manager

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay on Aljeciras
The price is very affordable. The clean is very good. The breakfast was good if you like Spain food this a good hotel
Stayed 4 nights in Nov 2021
Response from Recepción on 11 Jan 2022
Thank you very much for your good evaluation. We look forward to welcoming you again.

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Departamento de Recepción on 11 Jan 2022
Muchas gracias por su puntuación. Esperamos poder recibirle de nuevo. Un saludo.

10/10 Excellent

Frankin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to be in.
Stayed 3 nights in Sep 2021

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Irene on 15 Aug 2020
Muchas gracias por su puntuación. Esperamos verle de nuevo pronto. Un saludo.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over before going.to.GIB
A great stay in a clean and comfortable hotel with good value breakfast and parking.
Stayed 1 night in Jul 2020
Response from Irene on 15 Aug 2020
Thank you so much for your kind comment. We'll be happy to see you again. Regards!

8/10 Good

cherie

Travelled with family
Liked: Staff & service, property conditions & facilities
Aura
Overall happy but cleaner didn't clean bathroom very well long dark hairs around toilet
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel, actually very cheap, i will use it over and over
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel to stay in when catching the ferry in the morning. Check in was smooth and breakfast (extra cost) had a lot of variety. The bed was pretty comfortable as well. Would stay at this place again if we come back. Only negative is paying extra for parking, although it was nice to be in a covered garage.
Stayed 1 night in Oct 2018

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a comfortable bed
We came late at night but check-in was swift. The room was nice and clean and the bed was super comfortable. We would stay here again if we're in Algeciras.
Stayed 1 night in Oct 2018

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than i was expecting.
I hadn't read many reviews of Aura Hotel Algeciras and was a little apprehensive. I needn't have been though. Everything was perfect with my stay. I found the staff wonderful and helpful and the quality of the room was better than some 4 star hotels I have stayed in. The only slight downside is that the walls are a litlle thin so if the people in the next room like watching tv until late, it can be a little dosturbing. I'd have no issues recommending the hotel and hope to stay there again some time in the future.
Stayed 3 nights in Jun 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No mini bar as advertised and the room smelled a little smokey (but cleared when we left the window open. Nice modern facilities and a comfortable bed.

8/10 Good

Mark, USA

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel, but nothing spectacular.
wifi signal was poor, but otherwise a pleasant experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a place to sleep.
This is good location to take trips to Gibraltar or Morocco. Not many good food alternatives. Advertise there is disco but where??? Restaurant breakfast is good. Wifi is good. Desk staff helpful. Restaurant staff was drinking on the job at night and watching TV all day so much he wasn't any help

10/10 Excellent

Sergey, Belarus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Stayed for 2 nights. The staff was friendly and helpful, the room was clean and comfortable, the breakfast was fine.

8/10 Good

Muhammad irfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with bad breakfast
Hotel deserves 4*, room was confortable and acommodation was fine (ecept the fact that that on tv you can find only spanish channels). But the breakfast was terrible: low selection + bad quality of food ("syntetic"eggs and sauseges with no taste). Don't waste your money on their b&b offer, take 'accomodation only' option.

8/10 Good

Alden, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spain
Good

6/10 Okay

frank, USA

Liked: Staff & service
Difficult to locate.
Hotel was difficult to locate with GPS coordinates and also address. Visual signage was the most helpful. Neighborhood is safe. Room was adequate and parking was next door.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat Hotel in Algiceras
Needed hotel after train from Marakeesh, ferry crossing to Tarifa, and bus to Algiceras to connect with train to Granada next day. Found the hotel on-line. Rooms clean, neat, appropriate for 2. Helpful staff made sure we changed time to make the train next day and helped us with the AC. Good breakfast, nice neighborhood, and the taxi driver was very helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All we needed
We stayed in this hotel for one night prior to getting a ferry in the morning. The staff were very nice and the room was comfortable with everything we needed. Great service!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was fine, address doesn't show correctly
The address doesn't show correctly on Apple Maps and is much further from the train station and port than anticipated. Wifi didn't work in room, but was fine in lobby and hallways. Room was clean, staff friendly.

8/10 Good

Faiyaz, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good hotel cant ask for more really
Good service, clean, presentable and modern looking hotel, good room sizes, good breakfast, parking available (bonus)

4/10 Poor

sohonoho, Sweden

Disliked: Room comfort
Wrong location and bed
First of all, the location of the hotel on the map as of May 27 2014 is wrong. That needs to be updated and I have no idea how they manage to not have the correct location. I also chose a double bed when I booked and to my surprise I got two twin beds pushed together, thats not a double bed.

8/10 Good

Barbara, G. Germersleben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable modern hotel with parking
Nice hotel with helpful staff and free parking in basement. The bus for La Linea is only a short walk (trip took about half an hour & ran every 45 minutes on Sunday), as is the old centre of the town. We were only staying there for access to Gibraltar so didn't really explore the town but suspect there's not a great deal to do there. Some nice bars. Very happy with the hotel. Good value and would stay again.

10/10 Excellent

Marco and Maggie, Toronto/ Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelent services, walking distance to DNT.
Very good service, at the reception, especial thanks to the lady who work the 4th and the 5th of April, sorry forgot to ask her name, help us out with information about Tangier trip, lots information and help us with our luggage keeping them for that day in the hotel until we came back from our trip to Tangier, Thank you very Much, for sure we will comeback and we will recommend to our families and friends. very good breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tallis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maria, Vieques, PR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and hub for Gibraltar and Morocco
We enjoyed our stay at this hotel. The room was very comfortable and the service great! Laura at the front desk was very pleasant and helpful. We really enjoyed our breakfast at the restaurant. The restaurant manager Carlos was especially kind and giving. We will not forget this hotel stay. The location was great for our one night stay. It was close to the bus station where we arrived from Seville. On arrival we took a local bus to the Gibraltar border and crossed over on foot (very easy). The next morning we took a quick taxi ride to the ferry terminal and crossed the continent to Tangier, Morocco. We were very pleased with our choice of hotel for this trip.

8/10 Good

GLORIA, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sole traveller
It was a good hotel very comfortable room and bed and the food it was good and because I was alone I felt very secure which is very important.

8/10 Good

Alex, Tyne and Wear

Liked: Cleanliness, staff & service, property conditions & facilities
Aura
I have now stayed a couple of times on overnight stops, albeit out of season (Feb-March). Very quiet location, 10 minutes walk from the main shopping and restaurant area. Rooms are very clean if a little minimalist, beds huge and comfortable. Good if limited menu, may get bigger during summer. Recommended at the moment for a business stopover.

10/10 Excellent

martin, sydney, aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
south spain
very good stay, friendly and helpfull staff, convienient location with Gibraltar and Africa etc. Very comfortable stay

6/10 Okay

Rene, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aura Hotel Algeciras Spain
Very clean hotel nice place to spend a night or two but not longer than that as it is far from sites to visit in the area.

8/10 Good

Leonardo

Liked: Property conditions & facilities, room comfort
O quarro, cama e travesseiros excelentes. Café da manhã excelente. O que não gostamos foi que não havia sido feita a reposição de shower gel e sabão de lavar as mãos. Após pedir ã recepção, levaram apenas shower gel, deixaram na minha mão e eu tive que tentar trocar no dispenser. Além disso, as roupas de cama cheiravam a cigarro. Não sei se não haviam sido trocadas ou se já vieram fedendo da lavanderia.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 3 Aug 2023
Querido convidado,Obrigado pela sua avaliação do nosso hotel. Esperamos te ver novamente em breve.Com os melhores cumprimentos,

6/10 Okay

Ms A J

Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on 13 Jul 2023
Estimado cliente,Muchas gracias por su puntuación.Reciba un cordial saludo,Guest Relations Manager

8/10 Good

Nicholas Marcher

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 10 Jul 2023
Dear Nicholas,Thanks for your score.Kind Regards,Guest Relations Manager

10/10 Excellent

CATHERINE

Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on 21 Jun 2023
Dear Catherine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations Manager

10/10 Excellent

Chun Him

Stayed 1 night in May 2023
Response from Guest Relations Manager on 21 Jun 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

MIGUEL

Stayed 3 nights in Apr 2023

8/10 Good

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena acomodación
Todo bien, el personal muy agradable y da soluciones a las dudas planteadas. Puede mejorar la variedad del desayuno.
Stayed 1 night in Mar 2023

10/10 Excellent

PEDRO JOSÉ

Stayed 1 night in Jan 2023
Response from Guest Relations Manager on 27 Jan 2023
Estimado Pedro José, Nos alegra enormemente que haya disfrutado de su estancia en nuestro hotel. esperamos volver a darle la bienvenida pronto. Reciba un cordial saludo, Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Guest Relations Manager

6/10 Okay

Antonio Luis

Liked: Cleanliness
Teniendo 5 o 6 plantas, nos instalan en la primera que queda justo encima de una gasolinera.
Response from Guest Relations Manager on 12 Jan 2023
Estimado Antonio Luis, Agradecemos que comparta su experiencia. Esperamos volver a darle al bienvenida muy pronto. Para la próxima ocasión, puede solicitar un cambio de habitación si la suya no es de su agrado. Reciba un cordial saludo.

10/10 Excellent

Miguel Ángel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad de todo el personal, desde los recepcionistas hasta el personal de limpieza, es tremenda. La habitación es muy confortable y espaciosa, y la zona en la que se encuentra el hotel es muy silenciosa, haciendo nuestro descanso muy agradable. Volveremos sin duda.
Stayed 1 night in Jan 2023
Response from Guest Relations Manager on 12 Jan 2023
Estimado Miguel Ángel, nos complace comprobar que disfrutaron de su estancia en el hotel. Esperamos poder a darles la bienvenida muy pronto. Reciba un cordial saludo.