Couples treatment room(s), sauna, hot tub, steam room

Reviews of Barceló Montecastillo Golf

5 out of 5
Barceló Montecastillo Golf
Carretera de Arcos Km 6, Jerez de la Frontera, Cadiz

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 210 reviews" "
Rating 8 - Good. 90 out of 210 reviews" "
Rating 6 - Okay. 15 out of 210 reviews" "
Rating 4 - Poor. 9 out of 210 reviews" "
Rating 2 - Terrible. 3 out of 210 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cathie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very pleasant and very clean and tidy. The Golf course is in a shockingly bad state and one member of staff was rude to one of my guests. I have not heard back from my written complaint I wrote at the desk
Stayed 1 night in Sep 2023
Response from Adjunto a Dirección ( Assistant general manager ) on 9 Sept 2023
Dear Cathie,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our property pleasant, clean, and tidy. Our team takes great pride in maintaining a high standard of cleanliness and comfort for our guests.We regret to learn about your dissatisfaction with the golf course and the interaction with one of our staff members. Please know that we take all feedback seriously and will address these concerns to ensure a better experience for our future guests. We apologize for any inconvenience caused during your stay and are sorry that the solutions provided were not satisfactory.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Adjunto a Dirección ( Assistant general manager )

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

8/10 Good

Richard

Business traveller
Liked: Staff & service, property conditions & facilities
Overcharged hotel
A hotel like this should have free parking, etc least when they charge you more than €400 for a night stay. Also as a guest you should have free access to the spa area
Stayed 1 night in Feb 2022
Response from Adjunta a Dirección ( Assistant general manager ) on 8 Mar 2022
Dear Richard, Thank you for your review. Our pricing is comparable to similar properties in the area, and we feel we provide good value given our location and facilities. We are sorry that this was not your impression. Thank you for your feedback on the car park price. We understand that additional fees can be inconvenient and do everything in our power to keep this rate as low as possible in line with that of nearby hotels with this service. Please keep in mind that by charging this amount, we are able to keep the area clean, well maintained and monitored by our security staff. We are sorry that you do not agree with our payment policy for using the spa. Our aim is to ensure customer satisfaction, and this cost enables us to continuously improve the spa area, which includes a water circuit, sauna, Turkish bath and sensations shower. We hope to see you again in the future. Kind regards, Adjunta a Dirección ( Assistant general manager )

8/10 Good

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not near any other restaurants
Stayed 3 nights in Oct 2021

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Adjunta a Dirección ( Assistant general manager ) on 28 Oct 2021
Dear Sam, Thank you for rating your recent stay. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to seeing you again in the future. Best wishes, Adjunta a Dirección ( Assistant general manager )

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barcello Montecastillo Golf
I have stayed in quite a few Hotels of the Barcelo group, especially the Royal Hideaway in Sancti Petri. This hotel is nice, clean and comfortable, however it lags in certain aspects in comparison to the Royal Hideaway which is also a five star hotel of the Barcelo group.. This is not a criticism of the hotel, since Covid I am sure has had a massive impact on hotels in general and their client basis and staff.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we are not golfers we enjoyed our stay in this hotel extremley. The gardens and pools are lovely and staff very attentive and friendly. We could not book the spa as it was fully booked but spa looked amazing too.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and superb staff
We really enjoyed our stay at this hotel. The grounds and views were breathtaking, the facilities great and most importantly, the staff was superb. We have children with food allergies and had left their medication behind by accident and the staff went to great lengths to ensure their safety, we shall be forever grateful for their care. Needless to stay, we will be back!
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Not a five star hotel
Have used covid as an excuse to charge more wherever possible (e g. Removing tea/coffee in room and mini bar, charging to have things bought to room) while ignoring it where it would cost them more (still providing breakfast and dinner as a buffet with no extra precautions, so guests sharing utensils and food sitting out for hours). Also extra hidden charges for indoor pool (€15 per person) and pool towels.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples get away
Friendly staff, room clean and comfortable. Dinner was good breakfast was excellent. Friendly and courteous staff. Very pleasant experience
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location only problem was the noise from the elevator and other rooms.
Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not a 5 star hotel, very disappointing. We found a cockroach in our suit, the A/C wasn't working, the staff though were helpful, they changed us to another suit, however that doesn't change the fact that the hotel is old and in need of a refurbishment.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Nothing. Course was in awful condition and we didn’t get told that’d be the case
Stayed 4 nights in Sep 2019
Response from General Manager on 13 Sept 2019
Dear guest; We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We regret the inconveniences mentioned in your review but as we can explained, during the days of your stay we were hollow tinning in our Golf Course and this information was available for any reservation. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best Regards, César Gómez General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an immaculate property with terrific facilities. The only thing I had issues with was a large group of British men who were staying at the property. There were families around and they were very loud, swearing and consuming copious amounts of alcohol without any warning from staff to temper their language or drinking. When we objected to their behaviour and asked them to stop swearing they failed to do so.
Stayed 1 night in Jul 2019
Response from César Gómez on 31 Jul 2019
Dear customer, We appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are sorry to hear about the issues you have described and we regret the inconveniences caused by the problem with the other customers behavior during your last stay with us. Therefore, we would like to inform you that we are analyzing with the involved departments the comments that you have brought to our attention, in order to avoid similar situation in the future. We are going to be more restrictive and less permissive with the noisy guests. We are very happy to know that your overall assessment is very positive and we hope you will be encouraged to visit us very soon with the commitment of all staff to offer you the best experience. Sincerely, César Gómez Director General Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent, couldn't be more friendly or helpful. Our room had a great view of the course and surrounding area, was well fitted and maintained. Food was excellent with very prompt service
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel although bathroom was a bit tired. Great staff throughout the day - helpful and friendly
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Beautiful setting lovely efficient staff - bathroom hygiene pool and room was not what we expected despite requesting very well in advance for a room with a good view and a proper bathroom.
Stayed 7 nights in Feb 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Britni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, large hotel, but in middle of nowhere
It was a nice, spacious hotel but basically in the middle of nowhere not really close to any cute towns
Stayed 1 night in Jan 2019

10/10 Excellent

Sush, Leamington spa, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with large rooms. Breakfast is very good and the staff are very friendly. I will strongly recommend.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Nice hotel, great bar and breakfast buffet, helpful staff.
Stayed 4 nights in Nov 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel for pets.
Beautiful hotel, right on the golf course with exceptionally friendly pet features. They provide dog beds, little doggy snacks, water bowls etc.... superb service. Buffet breakfast was 2nd to none, absolutely awesome. Very friendly and helpful staff.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely place, nice staff, goof food. But the room was hot. The AC
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in the restaurant was amazing. Great views and wonderful facilities.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fine hotel with lovely adjoining golf course. Staff well trained and friendly. While mainly domestic guests, staff made extra effort with a non-Spanish speaker
Stayed 1 night in Jun 2018

8/10 Good

Trey, Virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at a nice resort
We stayed in a 2 bedroom 2 bath villa and found it to be a very pleasant experience overall. The drive up to the place was a little off putting as it appears that the resort is partially finished and a large part of it looks like an abandoned project or ghost village. The clubhouse was well done. We had the dinner and breakfast buffets and found there to be a great selection of good food at both. The beds were comfortable and the suite had plenty of space. The suite could use a little maintenance but it was a good value overall.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Hotel was very clean staff are very friendly and food was great
Stayed 4 nights in Mar 2018

8/10 Good

Yang Hun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

GARETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Jerez racing circuit.
Perfect location for a trip to Jerez racing circuit (no, I'm not a golfer!). Circuit was within walking distance and hotel was lovely. Nice pool area and good service and food. Friendly and helpful staff and free parking. Would definitely go back.
Stayed 4 nights in Oct 2017

10/10 Excellent

Des, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel but information could be better.
The food was really excellent. Champagne for breakfast and made to order Omelettes. Freshly cooked meat and fish available each night. The comprehensive buffet spread was always fresh. The hotel itself was beautiful and very clean. The golf course looked beautiful although we did not play. We were in a "villa". It was actually one of about a dozen "villas", six first floor and six ground floor in a single building but it was quite nice and had a large balcony. There was a lack of information about the hotel. No information pack in the villa. Just a small info cards about the phone and TV and large glossy magazines about the hotel chain and expensive watches. We were told when we arrived that there were two restaurants. But whenever we walked past the Castle restaurant seemed closed. It may be only open on Friday and Saturday nights. We were on half board for the week. Eating at the Castle was extra and the food was too good in the main restaurant to justify going the on the one night we could have done. We would have done if there was a special event such as Flamenco dancing. We asked for a sun shade on our balcony twice but never got an answer. There is a small water park but is was closed all the time we were there "for sterilisation".
Stayed 7 nights in Sep 2017

8/10 Good

Frankie, Kent

Liked: Room comfort
Golf Hotel
Golf Hotel, so quite a way from other facilities, very peaceful, food more 4 star than 5, there was a bar attendent in Ricardos the 8th and the 9th in the evening called Antonio, he was very rude and arrogant. The other members of stall were really lovely and very helpful. the staff on reception were very friendly and helpful. We were told in the bar, by Antonio, that All Inclusive people had to serve theirselves, as if they were second class Citizens. We loved Jerez when we came a while ago so wanted to see it again, you would need a car if you didn't want to stay around the Hotel.
Stayed 4 nights in Jul 2017

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy perfecto
My stay here was based around the moto gp and WOW, this hotel is fabulous! Can't fault it in any way, the only possible downside is It's about 20€ taxi from Jerez but it's so good at hotel not a real problem!

8/10 Good

Ben, London, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for working at Jerez race track
Working at Jerez race track so this is the perfect choice being only a couple of minutes drive away. Staff are extremely friendly and helpful and the facilities are good. One let down is it is opposite a derelict building.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Weekend Break
A family weekend break looking for relaxation in quiet surroundings. This was achieved. Restaurant served good variety of food especially in the evenings.

8/10 Good

Billo, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great golf course on site
Really enjoyed our three days - lovely hotel - would definetly return, rooms were of a high standard and all staff very attentive.

8/10 Good

Luis R, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent golf oriented hotel
Very nice hotel and golf. Is located 15 min fron Jerez center. Brand new facilities. The breakfast is great!!

8/10 Good

Ian, SURREY, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel but....
hotel and golf course are very good, but unless you are just playing golf you will be a little isolated. need to take or hire a car to get the best from the area. the course management could be a little better, the bunkers aren't the best and the watering policy needs to be reviewed, to wet under foot most of the time, and don't change the pin positions often enough.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing place to stay
an excellent hotel with lovely grounds and good swimming pools. Slightly disappointed that pools not open until 11am ruling out early morning swims prior to day activities. Lovely apartment but kitchen could be better equipped for those who want to make food. Breakfast excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Fantastic hotel, and beautiful grounds, with free golf included. although buggy a bit expensive. Was a bit tricky to find, if you go by their directions. it is junction 3 off the main highway towards Arcos, next door to race track.

10/10 Excellent

Margaret, Langley, BC

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Villa
Two couples recently stayed at this resort. The Villas are very comfortable and the breakfast that was included was fabulous. However, because of the large volume of golfers staying at this resort our husbands were not able to get a tee time until 4:30pm, so I would recommend booking a time before your visit. We really enjoyed the day trip we took from Jerez to beautiful Cadiz on the ferry, there were lots of sailings and very easy to accomplish in a day.

10/10 Excellent

jason, New malden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf weekender
Great stay , lovely breakfast , lovely grounds , a bit noisy in morning after 845

6/10 Okay

Seasoned travel, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel if you golf
Buffet dinner ok breakfast was good. View from the terrace was lovely. Spa hours too limited. We thought it might offer more luxury than it did but we are not golfers for golfers would be a great choice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Niall, Dublin

Liked: Staff & service, property conditions & facilities
Building mess spoils the guest experience
Stay was very enjoyable and we played golf both days in monecastillo. The unfinished and derelict building sites to the rear of the hotel are a huge eye-sore on what was once a magnificant landscape. It would prevent me recommmending friends to stay at the hotel. Also we found the booking documentation misleading because it said beverages were included with the meals as all-in package for the 2 days we had booked. The hotel receptionist said that beverages were only available free to guests booking 4 days which I am sure is correct but the booking documentation is in my opinion , unfairly obscure. Regsrds Niall Oneill

10/10 Excellent

taraneh, y. london.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
We had a beautiful room with a fabulous view. Very comfortable, very kind and helpful staff. All together we had a wonderful time.