Beach nearby, white sand, beach towels

Reviews of Occidental Cádiz

4 out of 5
Occidental Cádiz
Avenida de Andalucia 89, Cádiz, Cadiz

Reviews

8.4

Very good

Rating 10 - Excellent. 123 out of 311 reviews" "
Rating 8 - Good. 132 out of 311 reviews" "
Rating 6 - Okay. 43 out of 311 reviews" "
Rating 4 - Poor. 10 out of 311 reviews" "
Rating 2 - Terrible. 3 out of 311 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Stayed 1 night in Jan 2024

8/10 Good

Maria Elena

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Juan Luis

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
La habitación para uso triple era un poco pequeña y no tenía suficiente espacio de armario para dicho tipo de uso. Tuve que hacer Pilates en el suelo de la habitación por lo que tuve que apartar cama supletoria y algún otro accesorio donde pude ver que la limpieza del suelo de la habitación era mejorable.
Stayed 4 nights in Aug 2022
Response from Guest Experience Manager Occidental Cádiz on 21 Aug 2022
Estimado Juan,En Barceló estamos convencidos de que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus continuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas.Lamentamos que el tamaño de la habitación no le resultara conveniente para sus necesidades. Con el fin de garantizar un descanso óptimo para todos los huéspedes, las camas supletorias que utilizamos en Occidental Cádiz son más amplias y con colchones de gran calidad. Esto por otro lado hace que la habitación quede menos espaciosas para algunas actividades como las que usted indica. Valoramos la apreciación general que ha realizado de su estancia, no obstante lo cual, le pedimos disculpas si en el aspecto de la limpieza no estuvimos a la altura de sus expectativas. Tomamos nota de su comentario, a fin de revisar lo ocurrido y que no vuelva a suceder. Sin embargo, queremos decirle que en el momento, puede contactar a nuestro personal, comunicándole su inquietud y le brindarán una solución de inmediato. La satisfacción de los huéspedes es nuestra prioridad y su opinión es muy valiosa para nosotros.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Guest Experience ManagerOccidental Cádiz

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

luis j

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2021

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for Cadiz but avoid rooms facing main st
Stayed here two nights, Christmas Eve and Christmas day.Overall good base for exploring Cadiz, but air conditioning turned off in winter, leaving room really stuffy and airless, opening window led to other problems as road really noisy through night leading to terrible sleep. Breakfast good but evening meals to be avoided- my fish was overcooked with tasteless sauce, partner's veggie noodle dish also tasteless. Underground parking is far better value than public car park at €15 a day but it is accessed by a single car lift which is not for the faint hearted as it is only inches bigger than a medium sized car. Staff really nice and helpful.
Cadiz old town
Stayed 2 nights in Dec 2021
Response from Guest Experience Manager Occidental Cádiz on 28 Dec 2021
Dear Steven, Thank you for your feedback. It is wonderful to know you enjoyed your visit. We are sorry for any inconvenience the air conditioning system can be switched off and at this time of the year the central heating is working. We hope to welcome you again in the future. Best regards, Guest Experience Manager Occidental Cádiz

2/10 Terrible

lyndsey

Travelled with family
Both Expedia and hotel customer service are poor, there general attitude towards welfare of there customers is shamful , I booked this hotel through Expedia, through a mistake on Expedias side it booked wrong dates, I called straight away after booking confirmation and they wouldn't change or refund, it resulted in myself and my daughter having to spend the night in our car in Cadiz, it's like having a conversation with robots programmed to say the same thing.
Stayed 1 night in Dec 2021
Response from Guest Experience Manager Occidental Cádiz on 21 Dec 2021
Dear Lyndsey, Thank you for taking the time to share your feedback, We are extremely sorry for this regrettable experience and can understand your disappointment in the procedure. We do recognise the situation was beyond your control, however, by choosing a non-refundable rate, we have to respect the terms and conditions associated with this booking as do all booking websites. We are of course ready to provide further information if required. We hope we can provide you with an improved stay in the future. Kind regards, Guest Experience Manager Occidental Cádiz

10/10 Excellent

Laurent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good and as per description. Indoor parking à bit tight but useful
Stayed 4 nights in Aug 2020

4/10 Poor

lee

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
One night stay
Staff great, location close enough to the Local beach, but that’s about it, not a great area overall. Hotel is old and the air conditioning was awful, complained twice, moved room once but despite a slight improvement it turned off for 6 hours during the night and only brought the temp down to 24C when it did work. Need complete refurb.
Stayed 1 night in Jul 2020
Response from Guest Experience Manager on 27 Jul 2020
Dear guest, we are sorry to read that your stay with us was not what it should have been. We apologize for the inconveniences caused by the air conditioning in your room. We tried to fix it at the moment not to disturb you changing the room but as you said we couldn´t do it so we offer a new room. The air conditioning must be working 24h and it shouldn´t turn off at any time. We will for sure take in consideration your comments and we expect you to give us a new chance so we can provide a better experience for your holidays. Kind regards

8/10 Good

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cádiz, worth a visit.
Short sight seeing trip.
Stayed 2 nights in Aug 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and superb customer service
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good location, check in easy. Some keys didn’t work. Staff at check out weren’t particularly friendly towards me as they were with others, possibly due to ethnicity. Worst thing was the persistent smell of sewage in our room, spoiled a stay In an otherwise superb city.
Stayed 1 night in Jun 2019
Response from Guest Experience Manager on 6 Jul 2019
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We apologize for any smells that emanated from the pipes and affected your stay. These smells are not a regular occurrence and tend to be caused by external factors that sometimes affect the hotel and nearby buildings during certain months, which is why the Maintenance Department checks the pipes periodically. Our staff's service and kindness is one of our main strengths and we are quite disappointed to hear that you felt we underperformed in this area at our reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location. Everyone was very friendly and helpful. Room was comfortable but the air con wasn’t working unfortunately.
Stayed 8 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location.
We liked the location of the hotel. It was centrally located and everything was within walking distance. We are walkers so 1-2 miles is not a big deal for us. The room was clean and spacious especially the bathroom. Overall, we had a nice stay.
Stayed 2 nights in Apr 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good practical no nonsense hotel with great staff.
Staff were extremely courteous, friendly and helpful. Easy access by local public transport to the historic centre. Fabulous fine sandy beach only a couple of minutes away. Interesting reasonably priced private car parking. Breakfast adequate. Would certainly recommend.
Stayed 3 nights in Feb 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Very clean hotel in convenient location for the beach. Great breakfast. Underground car park requires driving skills of Lewis Hamilton.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with comfortable beds and large rooms close to the beach.
Stayed 2 nights in Jan 2019

10/10 Excellent

amita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was very friendly and accommodating. Rooms are nice and clean and the bed is comfy. Breakfast is good.
Stayed 1 night in Oct 2018

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again.
I would stay there again. They give a great deal attention to detail. The breakfast was worth it.
Stayed 3 nights in Sep 2018

6/10 Okay

Frank

Liked: Property conditions & facilities, room comfort
OK hotel bear beach but manager would not adjust our reservation which had an error in the booking They also charged us 8 more euros rather then honor the original booking Rooms were vey small for a hotel of this class but the balcony was good .
Stayed 1 night in Sep 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very expensive
Very expensive for a 4☆ hotel with no leisure facilities. Price example....one night. Room €146 Breakfast €28 for 2 Car park €20 Hotel €194 Evening very resonable @€15 buffet with free drink Location great.
Stayed 1 night in Sep 2018
Response from Guest Experience Manager on 10 Sept 2018
Dear Thomas, thank you for the time dedicated to share your comments. We are sorry to know about your opinion, we really want to provide a good quality service and worthy. Please also remember that apart of the facilities some hotels are valued for location and service. We would like to be again your choice if you ever come back to Cádiz. Kind regards.

6/10 Okay

Sri, Ottawa, Canada

Liked: Cleanliness, room comfort
Hotel location is good. Parking concept of taking your car in a Very Narrow elevatoris not fun. Space is tight, it was a nightmare to park and get car due to tight space. Parking is 25 per day. Staff are not that helpful.
Stayed 3 nights in Aug 2018
Response from Guest Experience Manager on 10 Sept 2018
Dear customer, we are sorry to read that we have not been able to reach your expectations. We apologize if our parking was not convenient for you. This location is difficult for providing parking and we try to do it our best. We are really sorry to know your opinion about our staff. They normally have a very good customer satisfaction rate thanks to their good service. We expect you to give us a new opportunity and come back to Occidental Cádiz. We would be very grateful to change your experience. Kind regards.

10/10 Excellent

Afsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

6/10 Okay

H&M, Cork, Ireland

Liked: Cleanliness, staff & service
Nice hotel, could be better
Good location. 15min walk to old town. Clean. Great staff. Near beach. But bar/cafe closed for refurb. Bed large but lumpy! Tight CAR LIFT down to carpark. 4*??
Stayed 4 nights in Jun 2018
Response from Guest Experience Manager on 16 Jun 2018
Dear guest, thank you for sharing your Experience in Occidental Cádiz. We are sorry if we didn´t inform at your arrival properly. The restaurant is not closed but relocated in the first floor. We apologize for any inconveniences. It is great to know that you have noticed about cleaning service and staff. Those are two very important points in our daily work for customer’s satisfaction. We would like you to give us a second chance and come back to our Hotel. The new Restaurant will be ready very soon and we are sure that you will love it. Kind regards.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
Lovely hotel. 5 minutes bus into old town Cadiz and 2 minutes walk to the beach
Response from Guest Experience Manager on 23 May 2018
Thank you for your comments Gary. We trully apreciatte your kind words and we expect to see you again in your next visit to Cádiz. Kind regards.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need
Pricey at €25 per night for parking...but it was carnival. Staff very professional. Room had all you needed.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very good hotel. Could be nicer with staff help.
We stayed barrier free room even though we didn't need it. very nice room though. We asked few transport info at reception such as going to the airport in early morning or rent a car etc. they were not so helpful. We anyway figured out by our long net search. I guess if staff was a bit more helpful, our problem solved in a second..
Stayed 2 nights in Oct 2017
Dear guest, firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Occidental Cadiz. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel next to beach and 15 minutes walk from old town.
Stayed 1 night in Sep 2017
Response from Guest Experience Manager on 23 Sept 2017
Dear guest, thank your for your comment. We are really glad to know that your stay with us has been satifying. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like staying at this hotel because the beds are so comfortable and we like this end of the beach. The local busses cost 1.10euro to Plaza Espania they run every 5 to 10 min. there are lots of local tapas and coffee bars. This was our 5th time of staying here t

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient and clean
This is a nice clean modern hotel. There are some really nic restaurants within 3 to 4 blocks that have ocean views.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay.
Everything was great. Stayed for business.
Thank you so much for comments Glenn. We are really glad to know that your stay with with us was so pleasant. We would be very grateful to see you again very son. Kind regards.

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort
Hotel & Staff were acceptable. Noise from street, unable to sleep. Suggest they install double glazing in Road side rooms.
Response from General Manager on 11 Nov 2016
Dear Guest, thank you for your nice comments. We are sorry if you couldn’t sleep properly in your room. All our windows have double glazing. Sometimes they can appear that are correctly closed but they may be a bit opened and then is possible to hear some noise from the road. In your next stay with us do not hesitate to contact with front desk if you can hear outside noises. Kind regards.

6/10 Okay

Mr.James A

Liked: Cleanliness, property conditions & facilities
Clean hotel with friendly staff
Superior room was basic.. One bar of soap for two people. Restaurants up very limited. Communication problems with restaurant staff but they were friendly
Response from General Manager on 11 Nov 2016
Dear Customer, Thank you for sharing your opinion. We truly appreciate the time that our guests dedicate to share their experience. We are sorry if we couldn´t meet your expectations. We would like you to give us a second chance and stay with us again, so we will for sure change your opinion. Kind regards.

6/10 Okay

mandy, england

Liked: Cleanliness
Further out than we thought
Was expecting to be a bit nearer the main town . The hotel room was a bit tired .
Response from Guest Experience Manager on 11 Nov 2016
Dear Mandy, thank you for your comments. We are sorry if we didn´t meet your expectations. As you correctly said our Hotel is not in the old town or main city. On the other hand we are just a few meters away from the wonderful La Victoria beach, and the old town is only 15 minutes walking or 5 minutes using the public transport. We are making a general refurbishment of our rooms. We expect you to come back to Hotel Barcelo Cadiz and see those improvements. Kind regards.

4/10 Poor

joany, j r

Liked: Cleanliness
Disliked: Property conditions & facilities
On a busy road good bus service
Clean room but very noisy couldn't sleep with traffic noise window didn't close well
Response from Guest Experience Manager on 11 Nov 2016
Dear Joany, thank you for sharing your comments. They are very important for us because they help us to get better. We apologize if the window in your room did not close properly. In those cases in which the problem can´t be solved at the moment we always offer a new room to the customer. I would like to apologize if we couldn´t do it in your case. We would really like you to come back to our Hotel and consider this as a punctual case that is not part of our quality standards. Kind regards.

8/10 Good

David, South Norfolk

Liked: Cleanliness, staff & service
All-round winner
Stylish Barcelo hotel in a good position: five minutes walk to the glorious beach; 20-minute walk or five-minute cheap bus ride into the centre. Extremely good breakfast and a good-value-for-money set menu lunch and dinner. The charming staff made this an all-round success.
Response from General Manager on 11 Nov 2016
Dear David, thank you so much for your wonderful comments. We really appreciate the time you have dedicated to share your opinion. And it is a very motivating comment, so it is even more important for all the staff in Barceló Cádiz. We would love you to come back very soon. We would be very pleased to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in superb location

10/10 Excellent

Charles, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern and great location
We liked this hotel and would stay here again. The room is well laid out. Great ocean view from the sixth floor or higher, and a nice bathroom with no tub, just a shower. Thus, no problem getting over the walls of the tub. The new pine floor is nice, like something you would see in Scandinavia. The hotel has a pretty good restaurant and with a Menu del Dia special for 9E, and optional outdoor seating on the sidewalk. The hotel is on Avenida Andalucia, which is the main street in Cadiz. You are two blocks from a beautiful and expansive beach. Lots of bars and restaurants around the hotel. The equipment in the rooms is very modern, but there are no instructions on how to use it, such as the shower hardware. Ask for a high up, corner room for the best view.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cadiz
The hotel was just what we needed a central point. Just two streets away was a beautiful beach and lovely restaurants.

8/10 Good

Hans Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lynn, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Good but rooms a little uninviting
Very modern hotel with good facilities. The rooms were well equipped but the decore was very dark and for me unappealing. If you like contemporary minimalism this could be for you, but for more homeliness try somewhere else. The staff were friendly and professional.

10/10 Excellent

Anca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort