Ratings based on 432 Verified Reviews

4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from australia

Nice hotel

Posted 14-Jan-2018
Wonderful stay... very relaxing. Hotel staff are very friendly and accomodating.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Faultless - Paradise

Posted 25-Dec-2017
One of the top hotels in the world - every little detail has been thought through and works to a T. Staff incredibly friendly and helpful, rooms inventive and unique, pool area serene. Stunning experience.
Comment from Hotel Management
02-Jan-2018 by Bianca - reservations , Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveller from Blue Mountains NSW

Great servive

Posted 23-Oct-2017
Pros: Friendly helpful staff
Cons: The path to the beach was flooded but being outside the hotel boundary not sure what could be done.
Location: Wonderful
The hotel staff were very eager to please, Olivier the concierge went out of his way to help us on our elopement. Due to inclement weather we needed to change our ceremony and the staff helped us make our day memorable, The room was outstanding better than we were expecting and in a very secluded area. The meals at the restaurant were well priced and wonderful. Would love to stay here again and recommend anyone else to stay here.
Comment from Hotel Management
14-Nov-2017 by bianca , Hotel Management
thank you very much for your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Oct-2017 on Lastminute
beautiful hotel and facilities. Just felt everything was over priced. The hotel is isolated from anything else so unless you have a car or ride the bike into town you can't just grab something easy to eat that is cheap or a soft drink etc that isn't ridiculously over priced. Apart from that it's great.
Comment from Hotel Management
14-Nov-2017 by Bianca , Hotel Management
Thank you for your feedback and review
5 out of 5
by Neill

Great location and facilities, but dine in Byron.

Posted 03-Oct-2017 on Hotels
Great location in the rainforest and 5 mins walk to an amazing beach. Great room and facilities. Spa and pool were excellent. The only negative was the restaurant. Its was good for breakfast, but was disappointing in terms of menu, service and food quality for dinner. So we went into Byron on second night and had fantastic Thai food instead.
5 out of 5
Recommended
for Everyone
by A verified traveller from melbourne

Fantastic resort - close to a 7k beach

Posted 26-Sep-2017
Staff were amazing and interesting that most have been at the resort for a few years and get on so well. Rooms were fantastic we have rivergum 87 and was perfect position in the resort.
Comment from Hotel Management
14-Nov-2017 by Bianca , Hotel Management
Thank you for your feedback and review
5 out of 5
Recommended
for Couples
by A verified traveller

stayed in farthest units from main resort

Posted 20-Sep-2017 on Wotif
So quiet well sited in a shady natural reserve a short walk from a beautiful relatively quiet beach it was so well designed facilities were good and the pool well heated restaurant excellent the only negative was the associated spa - unprofessional and unreliable when it came to bookings which really disrupted our last day
Comment from Hotel Management
14-Nov-2017 by Bianca , Hotel Management
Thank you for your feedback and review
4 out of 5
by lea

Byron at Byron!

Posted 08-Sep-2017 on Hotels
Amazing location and people
5 out of 5
Recommended
for Everyone
by A verified traveller from Mornington peninsula

Amazing quiet resort

Posted 24-Aug-2017 on Lastminute
Faultless!!! Awesome Holiday can't wait to go back
4 out of 5
by A verified traveller from melbourne

relaxing place

Posted 21-Aug-2017
Pros: the stuff the massage
Cons: the keys to rooms the price is over priced and should include breakfast!!
Location: to far away from the beach !!
the hotel is very pleasant in a very relaxing surrounding. Al tough very expensive to what you get .... we paid $430 a night in winter time , not including breakfast !!!! the walk to the beach is very long , if you need to carry stuff with you its ridicules.... the keys are loosing their magnets every few hours because of your mobile phone ...Halloooo its 2017!!! if its not working just change the system !!! the massage was great !! the stuff was very friendly !! very good service .