Absolutely disgusting room which was not clean
Posted 07-Nov-2017 on Wotif
We had booked for 3 days into a cabin. Arriving late on the first night to find an extremely dirty bathroom, floor, shower curtain that stunk like wet dog, hair in our bed just to name a few of the issues. Was upgraded the following morning after being told we couldn't be refunded, to then being placed in another dirty cabin with sand all over the kitchen table, dirt and sand all over the loungeroom chairs then on deciding to pack up and leave that morning. Tried to get refunded for the two nights that we did not stay only to be told we couldn't get a full refund for them. PATHETIC AND DISAPPOINTING. WOULD NOT RECOMMEND.
Comment from Hotel Management
21-Nov-2017 by Annalise, Hotel Management
We are extremely saddened that we were unable to meet your expectations. We certainly tried to rectify any concerns you had with the state of the cabin - offering a full refresh, relocation to another cabin or the upgrade to the 1 bedroom cottage.
Having personally inspected the cottage before you relocated, I unfortunately did not notice dirt and sand all over the table and chairs and we were not made aware of this once you moved in.
At an average of $143 per night for a 3 night weekend stay in Byron Bay, we feel that our accommodation is great value for money considering the close proximity to the town centre and the quiet nature of the park. As you checked out at 2pm, as you can understand, we were unable to offer a refund for the Saturday night as the cleaning team had already finished for the day and the cottage could not be re-sold.
We do pride ourselves in offering our valued guests a positive Byron Experience and are sorry we didn't hit the mark this time.