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Reviews of Byron Lakeside Holiday Apartments

3.5 out of 5
Byron Lakeside Holiday Apartments
5 Old Bangalow Road, Byron Bay, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 151 reviews" "
Rating 8 - Good. 61 out of 151 reviews" "
Rating 6 - Okay. 14 out of 151 reviews" "
Rating 4 - Poor. 7 out of 151 reviews" "
Rating 2 - Terrible. 1 out of 151 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely pool Well kept grounds Convenient location
Stayed 3 nights in Jan 2022
Response from Sam Lucas Manager on 28 Jan 2022
Thanks Lisa! As new business owner's we really appreciate the feedback. Hopefully we see you all again in paradise real soon! Warm regards, Sam & Team.

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Polite owner, great rooms! Small garage, couldn't fit my Van in but its still nice to have that option for other visitors with smaller cars.
Stayed 2 nights in Dec 2021
Response from Sam Lucas Manager on 1 Jan 2022
Hi Douglas, thanks for the feedback! Really appreciate your visit, hopefully see you again very soon in paradise! Cheers, Sam Lakeside.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It had everything kitchen, washing machine, dryer, tv is a bit dated but we didn’t use it, AC. Very leafy and green location, very peaceful and quiet. Pretty modern/new apartment. Was a bit pricey but I guess that’s Byron Bay, you’ll need a car
Stayed 3 nights in Jan 2021
Response from N Brown - Manager on 28 Jan 2021
We are delighted you enjoyed your stay with us and hope to welcome you again soon.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
the house was lovely, however, the beds were really bad and very uncomfortable.
Stayed 5 nights in Jan 2021
Response from N Brown - Manager on 18 Jan 2021
Thank you for your review of our lovely complex. Could you get in contact with us to let me know which apmt you stayed in so that we can assess the bedding comfort please? As this is a anoymous review we cant track where you stayed...tkyou

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from N Brown - Manager on 27 Oct 2020
Thankyou for your wonderful review and we hope to welcome you back again soon

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Easy walk into the heart of Byron Bay. Wonderful room with fully equipped kitchen
Stayed 4 nights in Dec 2019
Response from N Brown - Manager on 5 Jan 2020
HI Emma & thank you for your wonderful review of our property, we're delighted that you enjoyed your holiday and hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, wonderful facilities... only disappointing note was someone's towel was still in the washing machine, and the filter on the dryer hadn't been checked in a very long time! Otherwise the place was spotless, spacious, great pool, beautiful location, and very comfortable.
Stayed 2 nights in May 2019
Response from N Brown - Manager on 8 May 2019
Thank you for your lovely review of our property and we hope you will return again soon. We will endeavour to address the cleaning issue w our cleaning contractors

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and space. Also love the quietness of the location.
Stayed 3 nights in Mar 2019
Response from N Brown on 10 Apr 2019
Thank you for your great review of your stay with us and we look forward to welcoming you again

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeside Apartment Byron Bay
Good location very clean accommodation ideal for a family 15 minute walk into town would recommend
Stayed 4 nights in Mar 2019
Response from N Brown - Manager on 27 Mar 2019
We're delighted you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean, open and homely feeling apartment with a neat courtyard to eat our meals in. Plenty of amenities for cooking meals, washing machine and dryer. Very quick and friendly responses to any request we had. And a wonderful clean pool in beautiful treelined surroundings which we loved.
Stayed 5 nights in Mar 2019
Response from N Brown - Manager on 12 Mar 2019
Thank you so much for your lovey review, we look forward to welcoming you back again soon.

6/10 Okay

Verified traveller

Stayed 6 nights in Oct 2018

10/10 Excellent

Matthew J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect relaxing weekend
Very clean room and helpful staff. Perfect for a relaxing weekend away. Spacious rooms and superb internet. Can not recommend enough!
Stayed 2 nights in Jan 2019
Response from N Brown - Manager on 29 Jan 2019
Thank you so much for your fantastic review of our property, we would love to welcome you back again soon.

6/10 Okay

Laura, Toowoomba

Liked: Staff & service
Disliked: Property conditions & facilities
Unit was well equipped and close to everything in Byron Bay. Unfortunately was quite dusty and the bathroom was mouldy and the shower head blocked with calcium build up, making for a very irregular stream.
Stayed 4 nights in Oct 2018
Response from N Brown - Manager on 19 Dec 2018
Thank you for your feedback, we hope to see you again soon.

6/10 Okay

Dannie, Gold Coast

Liked: Staff & service
Disliked: Property conditions & facilities
Apartment needs a good makeover. Old and in need of a paint and general internal and external clean up. Not sure why it’s called Lakeside. There is a small pond. Better value in another location.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great place to stay with two young kids. The layout of the apartment was well thought out and worked really well for us. The pool area was great, the grounds were beautiful, the owners were lovely! Location was perfect, just out of town but not too far out. Easy to get to town and easy to explore other towns nearby. Can't fault it.
Stayed 5 nights in Apr 2018
Response from N Brown - Manager on 1 May 2018
Thank you for staying with us, we are delighted that you enjoyed your apmt and your stay and we hope you will be a return guest in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect peaceful relaxation....
We loved the clean, quiet and spacious apartment, on ground level so my 1 year old son could explore the courtyard after eating breakfast on the setting. Amazed at the necessary amenities that were included! Furnished perfectly for relaxing comfort. We loved every moment. Thank you.
Stayed 4 nights in Apr 2018
Response from N Brown - Manager on 1 May 2018
Thank you for your lovely review of our property & hope you will stay with again soon.

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect home away from home
Love the apartment from top to bottom bathroom amazing pool amazing location
Stayed 2 nights in Jan 2018
Response from N Brown - Manager on 30 Jan 2018
Thank you for taking the time to review our property and we're so delighted to hear that you loved our complex, as do we.....hope to see you again soon.

10/10 Excellent

Sandra, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and in great Location
Unit was very clean, beds were very confortable, enjoyed the stay certainly will stay again
Response from N Brown - Manager on 26 Oct 2017
HI Sandra, so glad you enjoyed your stay and we hope to see again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern and clean. Loved the stay. Very close to town without being in the heart of things.
Stayed 4 nights in Sep 2017
Response from N Brown - Manager on 12 Oct 2017
Thank you for your glowing review and we're so glad you enjoyed your holiday with us. We hope to see you again soon....

8/10 Good

Doron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from NarelleB on 11 Oct 2017
Thank you for taking the time to review our property and we hope you can return again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Byron bay stay
We had a weekend in Byron bay and didn't want to spend a fortune . We were so pleased with the Lakeside apartments . Only short drive from the centre of Byron or an easy flat walk . Great value, would certainly recommend this for an affordable stay
Stayed 2 nights in Aug 2017
Response from NarelleB on 7 Sept 2017
THank you so much for your review of our property David, we hope you will be a return guest again soon.

10/10 Excellent

Tabitha, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a lovely stay in Byron! Very happy with our accommodation and our Family from overseas were very impressed! Will definitely be returning :)
Stayed 2 nights in Jul 2017
Response from N Brown - Manager on 1 Aug 2017
Thank you for your lovely review Tabitha, we're so glad to hear you enjoyed your stay with us and hope you will return again soon :)

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!
We stayed during Splendor weekend and the apartment was perfect. Just a nice distance away from the busy Main Street but close enough for only a few min drive! Very friendly staff and great facilities! Will def stay again
Stayed 2 nights in Jul 2017
Response from N Brown - Manager on 27 Jul 2017
Thank you for your lovely review Emily, we hope to see again next year!

8/10 Good

SIR NICHOLAS, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty cool place...
It was quite a cool place to stay.... very clean... would stay there again...
Stayed 2 nights in Jul 2017
Response from N Brown - Manager on 22 Jul 2017
Thank you for your great review Sir Nicholas, we hope you will grace us with your company again soon!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not a place I'd recommend
Filthy unwashed plates in cupboard, front door lock broken, dryer tripped circuits every time we used it, batteries in tv remote were flat, only one bin liner provided, light in dining room not working, single beds extremely lumpy. Complex was a rabbit warren, no views as per Expedia website, no privacy and partying neighbours. Enough said.
Stayed 2 nights in Jun 2017

8/10 Good

Adrian, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place away from the centre of Byron
Good facilitates and would consider going back again
Response from N Brown - Manager on 12 Apr 2017
Thank you so much for your review Adrian, we hope to see you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location just outside of the town centre. Facilities were well maintained. Unit was clean and tidy. Great pool to keep kids occupied.
Response from N Brown - Manager on 25 Mar 2017
So glad to hear you enjoyed your stay with us & hope to see you again soon.

10/10 Excellent

René, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway!
We had a lovely weekend. Apartment was gorgeous and perfect for what we needed. We'll be back!
Response from N Brown - Manager on 22 Mar 2017
So glad you enjoyed your stay and we look forward to welcoming you back soon...

8/10 Good

Mercedes, UK

Liked: Staff & service, property conditions & facilities, room comfort
Nice apartments near the beach
This was a lovely place to stay. Although some elements of the apartment itself could be refnewed we could not complain about our stay. Everything we needed was available and it was great to be able to do some washing during our travels. There was a small pool area with a BBQ made available. And there is a beautiful beach at walking distance However, you are not in the centre of Byron Bay (which suited us well as we like quiet) and it took 1/2 hour to walk there. As we had access to car, it was easy to get in and out of town when we needed. We would most definitely stay there again
Response from N Brown - Manager on 1 Mar 2017
Thank you so much for your review & we;re so glad to hear you enjoyed your stay with us.

8/10 Good

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 12 Feb 2017
Thank you for your review Dora, we hope you can return again soon.

10/10 Excellent

Diana, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet, good pool, great restaurant ne
We enjoyed our stay at Byron Lakeside. The service was excellent and the room is quiet and comfortable. The pool is delightful and there is a pleasant pond and wooded area next door.
Response from N Brown - Manager on 30 Nov 2016
Thank you for your review Diana, we're glad you enjoyed your stay & we hope you can return again.

8/10 Good

Jenny

Liked: Cleanliness, staff & service
Convenient location, good value
Comfortable stay in a convenient location. Clean facilities but no air con so it was quite hot and humid inside. Bedrooms have fans.
Response from General Manager on 13 Nov 2016
Glad you enjoyed your stay with us. All of our apmts have air conditioners installed so possibly flat batteries in the control? we will investigate further... We hope you will return to stay with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!!!
We booked late and they pulled out all stops to make us feel welcome!!!!
Response from NarelleB - Manager on 8 Nov 2016
Thank you so much for your lovely review. We do try hard to make your stay an enjoyable one. Hope to see you again soon....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late booking by chance and good value for money & a great place too say , had a brand new rooms
Response from N Brown - Manager on 4 Oct 2016
Thank you for taking the time to review our property, we hope to see you come back again soon.

4/10 Poor

JJ, Melbourne Victoria

Disliked: Room comfort
Nice pond!
The beautiful pond at the rear of the property was the best thing about this place. The room comfort was so terrible the entire family needed massages after sleeping on the beds for 2 nights. Not to mention the lounge downstair which made it impossible for us and the children to rest after a day of sightseeing or watch a movie. We had no choice but to sit by the pool most days though most of that furniture was broken as well. We didn't receive any fresh towels, soap or even tea & coffee at all the entire week. We had to go to reception and ask for fresh towels on at least 2 occasions. Overall, I would not recommend anyone stay unless you're on a real budget.
Response from NarelleB - Manager on 27 Sept 2016
So sorry to hear that you did not enjoy your stay with us, we will endeavour to look at the comfort of the bedding in that apmt. We do only supply a starter pack of those products for your comfort on arrival. Keeping in mind that we are self-contained not serviced apmts & provide a service for stays of 7 days as was the case here. However we do have washing machines, powder and dryers for your comfort as well. We hope you can return again & we will endeavour to provide a better experience next time.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little apartment
Great little apartment. Close to town and has all you need in a place to stay! The kitchen and laundry were a great addition! Great price too!
Response from General Manager on 27 Sept 2016
Thank you so much for your lovely review, we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location yet close to everything
Quiet location away from the busy CBD but within a 5 minute drive to the busy area. The Friendly helpful staff made our stay better.
Response from NarelleB - Manager on 9 Sept 2016
Thank you so much for your lovely review of our property. We hope to see you again soon.

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 28 Aug 2016
Thank you for taking the time to review our property Jamie, we're glad to hear you had a great stay & hope you can return again soon...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic accommodation will definitely stay again
Wonderful- staff and accommodation, just wish Last min staff realised how far out it was- about a 20 - 25min walk into Byron so would have been better if i had a car! Or at least hired one at the airport!
Thank you for your review and we're glad to hear that you loved your stay. Not being in the midst of the CBD is actually why our guests return as it is very busy in town and they have a quieter stay here with us. We hope you can come back to stay with us again soon.

10/10 Excellent

Shari, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quite place, self contained apartments.
Beautiful place, short walk to Tallow Beach. Cafe right next door. I didn't explore the grounds but the were well kept, clean premises beautiful gardens and neat, tidy apartment with everything you could need. Definitely recommend it.
Response from NarelleB on 14 Jun 2016
Glad you enjoyed your stay Shari & hope you can return again to sunshine next time!

8/10 Good

Suz, ACT

Liked: Staff & service, property conditions & facilities, room comfort
Very comfortable, self-contained apartment
Our apartment was very comfortable, with everything we needed for our stay. Transport is needed to get to the main downtown area, the pool is advertised as "heated", but is cold. The staff were very friendly and helpful, generally, a good choice for us, it had everything we expected.
Response from NarelleB on 14 Jun 2016
HI Suz, thank you for your review and it was unfortunate that the pool heater was under repair when you were here. We hope you will return again soon.

8/10 Good

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely service from the staff/owners
Lovely service from the staff/owners - real family feel about the place and felt very welcome. Great stay, thanks!
Response from NarelleB on 2 Jul 2016
Thank you for your kind review Anna, we are delighted that you felt the family feel and comfortable ease of this place, it really is a hidden gem....

8/10 Good

allison

Liked: Cleanliness, staff & service
Great family holiday location.
Hotel was really great except upstairs bedrooms were too hot even with ceiling fans. All facilities very clean and comfortable. Lovely pool & bbq area. Very popular cafe on corner for morning coffees.
Response from NarelleB Manager on 25 Apr 2016
Glad you enjoyed your stay with us and we hope you can return again...

6/10 Okay

Emma, Brisbane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our unit needed updating.
Good location, excellent service from site managers (replaced a missing item very quickly). Outdoor areas are pleasing and well maintained. Our particular unit was very dated, not well maintained and had hardly anything to use in the kitchen, the one saucepan available didn't even have a lid. This probably reflects more on the owners of that particular unit, I can't speak for the condition of the other units. Was quite spacious and had an outdoor area.
Response from NarelleB on 30 Apr 2016
thank you for your review of our property, we will endeavour to iron out those issues and thank you for bringing them to our attention, Im only sorry we couldn't have fixed them when you were here with us. We hope you can return again soon.

8/10 Good

dennis , melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice close to town , friendly people
Pool and room was great . Kids loved the pool. Close to town, staff at hotel friendly , clean maybe add a boster for your wifi. That's all. I will be back . I work in IT happy to help to install wifi booster .
Response from NarelleB on 22 Feb 2016
HI Dennis, glad you enjoyed your stay and I'd love to chat about the Wifi next time your here! Hope to see you again soon....

10/10 Excellent

Jeno, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, like a mini home
Working away from home. It is nice to come back somewhere that has all the convienences and feels like home.
Response from NarelleB on 22 Feb 2016
Like a mini home would be 1 of the nicest compliments we could hope for, so thank you so much Jen x

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from NarelleB on 2 Jul 2016
Thank you for your 5 star review!

8/10 Good

Martin, Melbourne

Liked: Cleanliness, staff & service, room comfort
Relaxing Stay away from Byron Bustle
We enjoyed a lovely weekend at Lakeside over Australia Day. The apartment was comfortable if a little basic but we liked the location. It is a brisk walk (or short drive) out of town and right next to a great place for breakfast or a nightcap (the Roadhouse) and has a lovely pool and BBQ area. It was generally quiet but the walls are thin so you don't want noisy neighbours if you are trying to sleep.
Response from NarelleB on 30 Apr 2016
thank you for your review Martin, we're so glad to hear that you enjoyed our facilities and hope you will come back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot just out of town, nice to relax and escape the bustle in peak holiday season. We hired bikes and rode 10mins to town each day which was so great and i would recommend it! Walking distance to amazing Tallows beach. Lakeside people were super helpful and friendly. Fab place to stay.
Response from Narelle on 10 Jan 2016
Thank you for your review, we are so glad you enjoyed your stay @ Lakeside and we hope you will return again soon.

8/10 Good

Ingrid, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and roomy, close to Tallow Beach!
Plenty of room for the family - everyone was able to have a little bit of space, convenient for everyone coming and going easily. Very close to Tallow Beach, but a little far from Main beach, Wategos, etc. Nice and clean rooms. Our room was quite close to the road, and as such was a little bit noisy. The rooms on the lakeside would be better in this respect. Perfect for long walks down the beach into the town centre.
Response from Narelle on 10 Jan 2016
We are glad to hear that enjoyed your holiday, please come back again soon...