Ratings based on 214 Verified Reviews

3.8 out of 5
47% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Brisbane

Disappointed

Posted 25-Aug-2017
Pros: The sunny veranda at the front.
Cons: Contactable staff
Location: It's Byron - restaurants, surfing, shopping
Confirmation of booking advises that the accommodation does not have on site reception, and to contact re check-in. 3 phone calls and 2 emails to get a response. On check in the staff member was very pleasant. However, we had no hot water. I had 3 cold showers, one being preparing for my daughter's wedding, before being able to make contact with the owners. There are no on-site staff, and they are not contactable by phone. I tried numerous times from late afternoon to mid-morning next day and the response came from a note I left at the office door. The room is small, with the only clothes hanging space being two 3M hooks on the back of the door. The bathroom is so small you have to move sideways out of the shower. Using the toilet requires a shuffle to shut the door. The long life milk provided had already been opened!! There is no fridge. Overall, very disappointing. Given the photos on the website and the cost, I had higher expectations. The offer of a future discount does not do it - was looking forward to the stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 24-Aug-2017
Great location and clean.. would definitely recommend!
Comment from Hotel Management
26-Aug-2017 by Izzy, Hotel Management
Thank you for your feedback. We greatly appreciate it and hope to see you again one day soon. Sunny regards Izzy & Mascha
2 out of 5
by A verified traveller

Photo misleading.Not worth the money.

Posted 16-Jul-2017 on Hotels
This one does not have parking for guests. (The one across the street is another accommodation that has parking space for guests... and it is a bit cheaper..) The room is so small. The bathroom sink was not working properly. Ended up flooding the shower area. The sink as well did not work properly. Timber flooring makes a (loud) noise when people are walking around. Owners could thought of putting a carpet instead. I should have booked the one across or the one in the town (even if they are 50$ more). Middle of the night alarm went off for about 10 seconds.
1 out of 5
by A verified traveller from sunshine coast

Small very small

Posted 03-Jul-2017 on Wotif
Photos of the room on website are accurate but very deceptive to room size. Room is tiny bathroom is worse I could touch one side of the shower and the complete other side of the bathroom at the same time. But worst of all was advertised as a rainfall showerhead and was just a regular one that was ZIP TIED on yes ziptied on and the shower shelf was broken and nearly falling off. And one of the buttons on the toilet was broken. There was no tv remote. And the heater would be lucky if it was a 'warmer . We did get the cheapest room but would still expect more from a luxury lodge.
Comment from Hotel Management
26-Aug-2017 by Izzy, Hotel Management
Hi Dave, thank you for your feedback. We are the new owners of Bayhaven Lodge as of August 2017 and value your opinion. We are determined to improve our guesthosue and therefor appreciate your honesty. We'd love to invite you back one day to show you that we've taken your feedback serious. Sunny regards Izzy
3 out of 5
by A verified traveller

Posted 30-Jun-2017 on Hotels
Very small rooms, good if you don't want to relax in there. Our shower leaked through to the toilet making every trip to the bathroom unpleasant.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful stay at Bay Haven

Posted 08-May-2017 on Lastminute
Really cute little rooms. Perfect for a couples getaway! My boyfriend and I stayed here and had a great stay. Only downfall was that there was a bit of dampness in the bathroom and mold on the bathroom ceiling.
2 out of 5
by A verified traveller from Gold Coast

Not what we expected.

Posted 08-May-2017 on Wotif
Pros: Proximity to the Byron Bay shopping district.
Cons: Invest in decent beds and larger TV's. Some rugs on the floors to keep noise down. Show the right images on-line and don't misrepresent your offer.
Location: Byron Bay has the best beaches, great surf, amazing countryside, a huge amount of cafes & restaurants and a vibe like no other place I know. BB rocks!
When booking our room the image on Wotif portrayed bi-parting glass doors out to a sitting area that lead into a small garden. However, upon checking in it was revealed that we had a room only with no sitting area and no garden view. The European backpacker looking after the property said the image on the website was wrong, but that's OK as we'll give you a 10 dollar discount. Our room had one window that people walking down the side of the house could look into, which someone did, so we had the blinds pulled down the whole time. No view to the outside at all. The bed was on an incline so that our feet felt higher than our heads, it was hard and it creaked. It was the most uncomfortable sleep I've had in years and I travel a lot. The TV was mounted so high on the wall and was quite small that it was difficult to watch. The toilet / shower area was no larger than a cupboard and the shelf in the shower was placed up so high my wife couldn't tell if the soap was up there or not. After finally getting to sleep we were awaken three time during the night by the Fire Alarm. One time the alarm was activated for 3 minutes before the young lady in charge could call someone to work out how to turn it off. The four rooms that are rented out are in an old part of the house which has creaky floorboards and thin walls. We could hear people come and go down the hallway, we could hear people coughing in their room and using their toilet. This place was not worth the money. Not happy!
3 out of 5
by A verified traveller

Basic accommodation but good location

Posted 30-Apr-2017 on Wotif
Very small room and very basic accommodation but close to beach and restaurants
5 out of 5
by JANE

SHORT STAY IN BYRON, BEST LOCATION

Posted 27-Apr-2017 on Hotels
Great location for a short stay in Byron - highly recommend
3 out of 5
Recommended
for Everyone
by A verified traveller from brisbane, australia.

Great location, could walk to everything

Posted 16-Mar-2017 on Wotif
Pros: Location was great. Bed comfy. Room clean . The little balcony with couch and the garden settings were great to have at our disposal.
Cons: More towels, or daily fresh towels. A little hanging space TWO bedside lamps so there's no fighting!
Location: Great location walking distance to everything we wanted , beach, shops, cafes.
Sadly not a good experience overall. The ceiling fan did not work. There was air con but the unit was very dirty and we didn't like using it. The traffic noise was not a problem but other inconsiderate, drunken and noisy residents arriving back in early hours of morning, were! The in house coffee/ tea making left a lot to be desired......coffee was old and milk out of date! Having just one bath towel each for two nights was not good, our towels were always wet. There was nowhere to hang shirts/ dresses. On the up side, the weekend manager was very kind and did her best to help. It was really nice to have a balcony to use and a communal fridge for our wine etc.