Suite, 1 Queen Bed | Egyptian cotton sheets, premium bedding, minibar, individually decorated
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Reviews of Bay Haven Lodge

4 out of 5
Bay Haven Lodge
16 Shirley Street, Byron Bay, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 100 out of 278 reviews" "
Rating 8 - Good. 96 out of 278 reviews" "
Rating 6 - Okay. 45 out of 278 reviews" "
Rating 4 - Poor. 26 out of 278 reviews" "
Rating 2 - Terrible. 11 out of 278 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for our time in Byron Bay. Perfect accommodation if you love aesthetics and on a budget. Very comfortable price for the luxury they had to offer. I loved the concept of a house with rented out rooms, very homey. Beautiful home and spoke to the manager once we left who one was lovely and shared some insight into the infrastructure of the place. only a 5 minute walk to the beach, also. Facilities did not fail, incredible air conditioning and rooms. Absolutely loved my stay at BayHaven Lodge. If I could I would stay again :)
Stayed 4 nights in Nov 2023
Response from Nick on 30 Nov 2023
Thank you for your feedback, much appreciated, glad you enjoyed your stay and hope to see you again sometime soon.

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property and prime location with a short stroll into town. The spa was nice to come home too after a long day out and about too! Thanks for having us!
Stayed 2 nights in Oct 2023
Response from Nick on 30 Nov 2023
Thank you for your feedback, much appreciated, glad you enjoyed your stay and hope to see you again sometime soon.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and very close to the Town Centre.
Stayed 2 nights in Sep 2023
Response from Geni on 1 Oct 2023
Thanks for the feedback

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and customer service fantastic!
Stayed 2 nights in Aug 2023
Response from Nick on 25 Aug 2023
Thank you for your feedback, much appreciated and glad you enjoyed your stay.Nick Manager

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nick on 2 Aug 2023
Thank you for your feedback, much appreciated and glad you enjoyed your stay

10/10 Excellent

MEL

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything & staff are very helpful & friendly
Stayed 2 nights in May 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to be able to walk to Byron central shopping/dining/beach. Manager Nick was great to deal with.
Stayed 2 nights in May 2023
Response from Nick on 7 May 2023
Thank you for your feedback, much appreciated, glad you enjoyed your stay and hope to see you again sometime soon, safe travels.NickManager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel which is more like an apartment. Well located near the town centre. Although self check in, it is easy to navigate with helpful staff via SMS instructions and phone call. Highly recommended.
Stayed 1 night in Mar 2023
Response from Manager on 27 Apr 2023
Thanks Nigel! Glad to hear you enjoyed!

10/10 Excellent

Rhianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay! Will definitely be back!
Stayed 3 nights in Mar 2023
Response from Nick on 6 Mar 2023
Thanks for your feedback, much appreciated and glad you enjoyed your stay, hope to see you again sometime soon.NickManager

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Nick on 30 Nov 2023
Thank you for your feedback.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The Grand Suite was Spacious and well appointed, off road parking Quiet with no road noise and easy walk to the beach, shops, restaurants etc. Could have stayed longer
Response from Nick on 25 Dec 2022
Thanks John for your feedback, much appreciated glad you both enjoyed your stay, hope to see you both sometime soon for a longer stay, all the best for 2023.NickManager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot, extremely walkable to the centre of Byron Bay. Super comfy bed!
Response from Nick on 22 Dec 2022
Thanks for your feedback much appreciated and glad you enjoyed your stay.NickManager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Nick on 24 Nov 2022
Thank you for your feedback, much appreciated.

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful . Ideal location , great friendly,helpful staff - the personal touch greatly appreciated, beautifully kept and cleanliness top class. Would definitely recommend a stay here . Could not be happier.
Stayed 2 nights in Oct 2022

10/10 Excellent

Cherie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, welcoming hosts and very clean
Stayed 1 night in Sep 2022
Response from Nick on 24 Oct 2022
Thank you for your feedback much appreciated and glad you enjoyed your stay

8/10 Good

JOHN

Stayed 1 night in Sep 2022

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and well equipped apartment.
Stayed 1 night in Jul 2022
Response from Nick on 19 Jul 2022
Thank you for your feedback much appreciated

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summary of our stay in room 1
Positives: Fresh appearance Reasonably comfortable bed Nice shower, bathroom is little but fresh High ceilings Air con and fans Appliances Big Tele Plenty of towels etc Cute little courtyard Excellent communication with self check in Security codes mean no need for keys Negatives: Lots of noise coming from the street, which is constant. My wife didn’t mind but it drove me crazy No stove in our room to cook a hot breaky
Stayed 3 nights in Jun 2022
Response from Nick on 19 Jul 2022
Thank you for your feedback, can I suggest next time you look at our Grand or Superior Suites as they have a full kitchen so your able to cook that hot breakfast you desire

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and decor. Friendly staff. Walking distance to great restaurants and cafes.
Stayed 1 night in May 2022
Response from Nick on 17 Jun 2022
Thank you for your feedback much appreciated.

10/10 Excellent

Shivani

Stayed 1 night in May 2022

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute peaceful place. This hotel is Byron Bay. Stylish room very comfortable bed. Lovely courtyard. Service was so friendly. Thanks. See you next time. 😎
Stayed 1 night in Jan 2022
Response from Adsy on 8 Feb 2022
Hi Jeremy, Where so glad you enjoyed your stay with us and we hope to see you again in the near future! Sunny Regards Bayhaven Lodge Team

8/10 Good

Adam

Stayed 1 night in Jan 2022

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant overnight stay
Nice overnight stay. The room was quite small however perfect for a 1 night stay. The staff were also very helpful!
Stayed 1 night in Nov 2021
Response from Geni on 4 Dec 2021
Thank you for your feedback!! Next time if you like you can try garden rooms or the Grand suite they are much more bigger, a bit more expensive too. Happy to hear you enjoyed! :)

8/10 Good

KIM

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good location easy walk to centre of town
Stayed 1 night in Nov 2021
Response from Geni on 25 Nov 2021
Thank you for your feedback!

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Good for a short stay
The accommodation was stylish and very clean! Reminded me of a very upmarket rooming house! You have to park on the street but the car was safe. I would prefer better parking. It’s well located to town and beach. While the owner didn’t appear during our visit she was in contact by telephone and text. I’d stay again for a short stay. Not spacious enough for a long stay.
Stayed 1 night in Nov 2021
Response from Adam on 24 Nov 2021
Hi Nancy, Thank-you for your feedback and we are glad you enjoyed your stay at Bayhaven Lodge. If you are passing through again please take a look at our Grand suite and Superior suite for more spacious apartment style options. Sunny Regards Bayhaven Lodge Team

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in. All the things I needed for a quick one night stay.
Stayed 1 night in Oct 2021
Response from Geni on 22 Oct 2021
Thank you so much for your feedback! I am glad you enjoyed your stay!! Warm regards, Manager.

10/10 Excellent

Omer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice place, very clean and only 2 minutes walk from the main streets Caitlin was super nice easy check in and check out
Stayed 1 night in Jun 2021
Response from Caitlin on 7 Jul 2021
Thank you so much for your kind review Omer, hope to see you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and stylish
The friendly service, comfortable bed, access to the centre of byron and stylish fit out made the stay very enjoyable.
Stayed 2 nights in Jun 2021
Response from Management on 2 Jul 2021
Thank you so much for your feedback! We are glad you like the room!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to everything and didn't even need onsite parking (which was offered) as plenty of parks directly out front also. The room was immaculate, clean, fresh and modern looking. Loved the little wooden stump coffee tables. Very well thought out here right down to the drinks and snacks for purchase I enjoyed my stay wish it was longer. Such a warm vibe!
Stayed 1 night in Jun 2021
Response from G on 11 Jun 2021
Thank you so much for your feedback!! We are glad to hear you enjoyed! Warm regards, Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room
Stayed 1 night in May 2021
Response from Adam on 2 Jun 2021
Thank-you for your review and we hope to see you again in the near future. Sunny Regards Bayhaven Lodge Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, staff were super friendly, Garden room was lovely. Would stay again.
Stayed 3 nights in Apr 2021
Response from Adam on 5 May 2021
Thank-you for your feedback and we hope to see you again in the near future! Sunny Regards Bayhaven Lodge Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Caitlin on 20 Apr 2021
Thank you for your great review We truly hope you enjoyed your stay Management

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Adam on 17 Mar 2021
Thank-you for your kind feedback. We are extremely happy that you enjoyed your stay and we hope to see you again in the near future. Sunny Regards Bayhaven Lodge Team

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but very small. Suitable for anyone who just needs somewhere to sleep & shower
Stayed 2 nights in Mar 2021
Response from Adam on 10 Mar 2021
Thank-you, we are grateful for your review. For future visits please consider our Garden Suites, Grand Suite or Superior Suite Apartments as these rooms are quite a bit larger than our Deluxe suite which is our entry level rooms. We hope to see you again Sunny Regards Bayhaven Lodge Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Manager on 30 Oct 2020
Tank you for your feedback! Hope see you soon! We are glad you enjoy your stay, have a nice weekend!

8/10 Good

Teneale, Sydney

Business traveller
Liked: Cleanliness, staff & service
Although the room was not what I needed, the staff there were very helpful and accommodating in trying to help me resolve. Great place to stay if you’re looking to go out and explore Byron bay. Hey
Stayed 1 night in Sep 2020
Response from Adam on 1 Oct 2020
Thank-you for your feedback Teneale. We'd love to see you again one day. Please check-out our Garden Suites or Grand Apartment for a more spacious option in future. Safe travels Bayhaven Lodge Team

10/10 Excellent

Kiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute amazing stay central to everything. Beautiful accommodation
Stayed 1 night in Feb 2020
Response from CP on 1 Mar 2020
Thank you so much for your amazing review Kiri! We hope to see you again soon Management

10/10 Excellent

Vik, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. The unit was also sparkling clean with great hotel amenities. Would definitely stay here again!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great ambience if not small rooms but we managed nicely in the finish. Great rain water shower.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
The room was not serviced. There was no tea bags & while we were told by the manager she would replace them she didn’t. The floor got very dirty & was not cleaned during our stay.
Stayed 2 nights in Jan 2019
Response from Manager on 15 Feb 2019
Hi there, Im terribly sorry for the confusion in the expectation of a room service. As we are a guesthouse not a hotel and due to the fact that we are environmentally conscious we limit the servicing of rooms to bookings over 5 days as is stated in our terms and conditions and the welcome card with all the information on the property. We are more than happy to accommodate a room tidy if you so wish to request (also on the card), so sorry you missed this. In regards to the tea, please accept our apologies, I do remember that day and we had a maintenance emergency. Thanks so much for your understanding. We hope to be able to make your stay more aligned to your expectations next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Though small, the Bayhaven is attractive, meticulously clean and the location was extremely convenient. Jess, who greeted us on arrival, couldn't have been more helpful.
Stayed 1 night in Jan 2019
Response from Sally - Property Manager on 22 Jan 2019
Hi there, Thanks so much for taking the time to share your experience! We're so pleased you enjoyed your stay and I'll be sure to pass your kind words on to Jess. We hope to see you again sometime!

8/10 Good

Georgie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay :)
The room was great, and service too. The only thing, and this is super picky - there wasn't really places to store anything. There were these beautiful log side tables with great lamps on them - but you could really fit anything next to them. There is a fancy rail for your clothes, but a little set of drawers with a top to store stuff would just make the rooms so much easier to stay in.
Stayed 2 nights in Jan 2019
Response from Sally - Property Manager on 12 Jan 2019
Hi there Georgie, Thanks so much for taking the time to leave us your feedback. We're so pleased you enjoyed your stay! I will speak with the general managers about your suggestions of storage. Thanks so much again and we look forward to having you again sometime!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!!
Fabulous stay in fabulous accommodation. Highly recommend - room was gorgeous and super comfy bed!
Stayed 1 night in Jan 2019
Response from Sally - Property Manager on 12 Jan 2019
Hi there Hannah! We love the rooms also and the beds are so great! We're so pleased you like them also! We hope you had a wonderful time in Byron and hope to have you back with us.

8/10 Good

James, Stkilda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very close to town which was good there is parking out the front but you have to pay for that so we just parked down a side street which was a little annoying.. room was nice and stylish but overall quite small and felt a little cramped with 2 people in there. But was ok to sleep and shower in.
Stayed 2 nights in Oct 2018
Response from Jade on 1 Dec 2018
Hi James, Thanks for taking the time to review us, we are glad you enjoyed your stay. Our Deluxe rooms are our lead in option so they are the smallest of what we offer, however good to hear you like the styling of the new rooms. We do offer onsite parking with our Grand Suite and Superior rooms, so maybe a possibility for a future visit! Thanks so much. Sunny regards, Jade Manager on Duty Bayhaven Lodge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little spot a few min walk to the beach and all the restaurants and bars. There was parking out front which was helpful.
Stayed 1 night in Oct 2018
Response from Jade on 1 Dec 2018
Thanks so much for staying with us and taking the time to review our property! Great to hear you enjoyed your stay and facilities, hope to have you back again! Sunny regards, Jade Manager on Duty Bayahaven Lodge

10/10 Excellent

Sonny, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy check in. Close to the centre of Byron. Home was clean and private.
Stayed 1 night in Oct 2018
Response from Jade on 16 Oct 2018
Hi Sonny, Thank you so much for your warm review, we really appreciate you taking the time to share! Great to hear you enjoyed your stay with us at Bayhaven Lodge, we hope to welcome you back in the future! Sunny regards, Jade Manager on Duty Bayhaven Lodge Byron Bay