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Room has been done up really really well with new bathroom new flooring great TV looks very impressive however lost one point due to single bed being not replaced and needs to be thrown in the bin. Queen bed over compensating the bad one. good quality
Was a last minute decision to stay somewhere on the way up to QLD and we are very glad we did as the motel was in a quite location with helpful friendly owners and walking distance to everything you need
Leanne
Response from Management on 13 Jul 2023
Thanks for the review and we are please you enjoyed your stay
Very tired property that needed a good spring clean.
Janine
Response from Dereck on 10 Jan 2023
I think this review has been mis-represented OR this guest may have been travelling & have our Motel confused with another one. We have just finished replacing all of our Curtains & completed a deep clean before their arrival. Other guests that have stayed at the same time commented "Updated clean great bedding and the nicest owners you could hope for'"We are very disappointed, if Janine had come to the Office as we live on-site, we could have addressed any issues whilst she was here.
The room was fairly spacious for just an overnight stopover. The proprietor was very friendly and gave very good advice regarding places to relax & eat, which were all within easy walking distance.
The only very slight downside was the water saving showerhead which was a tad too miserly.
Friendly, helpful staff. Spacious comfortable room, lovely bathroom. The hotel was full but very quiet. Comfortable bed. The hotel is close to local club and shops, convenient.
Joanne
Stayed 1 night in Nov 2021
Response from Dereck on 23 Nov 2021
Hi Joanne we really appreciate your lovely comments and staying with us. Keep well and hope to see you again.
Kind regards
Dereck Manager
6/10 Okay
Verified traveller
26 Jun 2021
Liked: Cleanliness
Disliked: Staff & service
Curmudgen owner
We pulled into the motel lot with unexpected change of plans. The owner was unsympathetic and was charging us for 2 nights out of 5 after much loud discussion of policy. As we were there already and losing the money we decided to regroup and stay and make plans to return due to family emergencies.
The owner was not friendly or empathetic citing he had business to run and turned people away thinking we'd be there for 5 nights.
WELL... next morning he knocked on the door early and said he had "good news". He had someone that wanted to book multiple nights and we didnt have to stay the 2nd night afterall. Needless to say we had already rearranged our plans to be able to stay the 2 nights so told him so....I dont think he was happy with that either. He had already charged us for the 2 nights mind you. I guess Kharma does exist.
The motel was clean. It is older. It is nowhere near the beach pictures it shows in the ads. You also need the car to go into town.
Verified traveller
Stayed 5 nights in Jun 2021
Response from Dereck on 8 Jul 2021
Barbara Waringer-Marsden your story is quiet extorted.
We did have you booked in for 5 days and you did know the day before your arrival, as you stated, but instead of contacting us then you assumed you could just arrive and change your booking. The reason you gave turned out not to be valid as when you were offered a refund for the 2nd night even though your booking was for 5 nights, we had turned guests away for the time you had booked and all of a sudden there was no urgency to leave. I did not have someone wanting to stay for multiple night but simply wanted to extend for 1 additional night and it did not upset me you were not wanting to take up the offer of the refund I simply thought I was doing you a favour offering. Another miss representation. The picture on our website are no different to any other motel in town or elsewhere as they are pictures representing the location. As far as our location goes we are located in central Ballina just 1 block from the 2 main shopping centres of Ballina Central & Ballina Fair. Also only 1 block from the hospital and at the end of the hospital block is the Ballina Cherry Street Sport Club (5 minute walk) for which we provide a Members card to allow guests to receive member discounts for food and drinks should guests choose to go there. The food is excellent. In the end it appeared that you simply changed your mind prior to arriving and although we offered you a early refund which you declined and have since distorted all facts in your review. Anyone reading this review should consider all other reviews to get a clear picture of our motel operation and interaction with guests.
Convienent. Took 10 mins to find someone to check in.
Old smell , shower curtain had mould on it
Verified traveller
Stayed 1 night in Feb 2021
Response from Dereck on 25 Feb 2021
This review does not relate to this motel. First of all we do not have shower curtains, all bathroom contain glass shower screens and have been fully renovated in 2020.
Kindly see all other reviews. This person hasn't even identified themselves making a false review.
Clean and friendly helpful staff. Enjoyed my stay, felt safe here.
Verified traveller
Stayed 1 night in Feb 2021
Response from Dereck on 22 Feb 2021
Thank you
6/10 Okay
Tony, Yass
12 Jan 2021
Liked: Staff & service
Breakfast was shocking 30 odd dollars for rubbish
Tony
Stayed 1 night in Jan 2021
Response from Dereck on 12 Jan 2021
We thought you enjoyed it as there was only a little scrambled egg left. We have never had a complaint about the breakfast guest we speak to say it was great. Sorry you & your partner didn't enjoy it.
Very happy with the overall Motel Easy to get to and to find that Derek comes from our home town made it more of a interesting stay thankyou Derek and Jackie
We enjoyed our one night stay at the Colonial. It's on a main road but was very quiet. Reasonable sized room with comfortable bed. The owners were very friendly and helpful and provided bowls and cutlery for us to use with our take away meal as well as suggestions for what to do.
glenn
Stayed 1 night in Jul 2020
Response from Dereck on 19 Jul 2020
Thank you Glenn very happy to help out with dinner.
Hope to see you again
kind regards.
Dereck Manager