Beach nearby

Reviews of Ballina Colonial Motel

3 out of 5
Ballina Colonial Motel
9 Bangalow Road, Ballina, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 182 reviews" "
Rating 8 - Good. 67 out of 182 reviews" "
Rating 6 - Okay. 12 out of 182 reviews" "
Rating 4 - Poor. 1 out of 182 reviews" "
Rating 2 - Terrible. 4 out of 182 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has been done up really really well with new bathroom new flooring great TV looks very impressive however lost one point due to single bed being not replaced and needs to be thrown in the bin. Queen bed over compensating the bad one. good quality
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room Comfy bed Clean bathroom Easy check in and out
Stayed 3 nights in Mar 2024
Response from brendon on 9 Mar 2024
Thanks for staying with us. Hope to see you again soon.

8/10 Good

Geoffrey

Business traveller
Stayed 1 night in Jan 2024
Response from bren on 2 Feb 2024
Thanks for staying with us

8/10 Good

Robyn

Travelled with family and small children
Liked: Cleanliness, amenities
Good equipped room but not enough all crockery for a bedroom that sleeps four. Clean and comfortable.
Stayed 1 night in Sep 2023
Response from bren on 14 Jan 2024
So sorry. We will get more in there.

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a last minute decision to stay somewhere on the way up to QLD and we are very glad we did as the motel was in a quite location with helpful friendly owners and walking distance to everything you need
Response from Management on 13 Jul 2023
Thanks for the review and we are please you enjoyed your stay

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely quiet comfortable motel. New owners had just taken over and were very friendly and helpful.
Stayed 1 night in Jun 2023
Response from Renee & Brendon on 18 Jun 2023
Thank you very much Jane, we hope you will visit us again. :)

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Ian

Stayed 1 night in Apr 2023

8/10 Good

Jai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Jan 2023
Response from Dereck on 4 Apr 2023
Thank you JaiKind regardsDereck Manager

6/10 Okay

Janine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Very tired property that needed a good spring clean.
Response from Dereck on 10 Jan 2023
I think this review has been mis-represented OR this guest may have been travelling & have our Motel confused with another one. We have just finished replacing all of our Curtains & completed a deep clean before their arrival. Other guests that have stayed at the same time commented "Updated clean great bedding and the nicest owners you could hope for'"We are very disappointed, if Janine had come to the Office as we live on-site, we could have addressed any issues whilst she was here.

8/10 Good

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

ingrid

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Updated clean great bedding and the nicest owners you could hope for. Ask for Jacqui!
Response from Jackie on 10 Jan 2023
Thank Ingrid it was lovely to chat with you and Paddy and have you stay with us.cheersJackie

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely stay, clean and spacious
Response from Dereck on 27 Dec 2022
Thanks Nicole it was lovely having you stay.Kind regardsDereck & Jackie

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Oct 2022
Response from Dereck on 17 Oct 2022
Thank you, Marilyn, very much appreciatedCheersDereck Manager

10/10 Excellent

Geoffrey

Stayed 1 night in Sep 2022
Response from Dereck on 4 Oct 2022
Thank you Geoffrey

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fairly spacious for just an overnight stopover. The proprietor was very friendly and gave very good advice regarding places to relax & eat, which were all within easy walking distance. The only very slight downside was the water saving showerhead which was a tad too miserly.
Stayed 1 night in Sep 2022
Response from Dereck on 4 Oct 2022
Thank you Gary

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Dereck on 11 Sept 2022
Thank you, Keith much appreciated.Hope to see you again sometime.CheersDereck Manager

10/10 Excellent

Zachary

Stayed 3 nights in Aug 2022

2/10 Terrible

Kane

Stayed 1 night in Jul 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Heather

Stayed 1 night in Mar 2022

10/10 Excellent

Stephen J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2022

10/10 Excellent

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean. Lovely welcome to the property.
Stayed 1 night in Jan 2022
Response from Dereck & Jackie on 20 Jan 2022
Thanks Brad much appreciated Have a good day Kind regards Dereck Manager

10/10 Excellent

Chris

Stayed 1 night in Jan 2022

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Nov 2021
Response from Dereck & Jackie on 28 Nov 2021
Thankyou for your great review, it will be lovely to see you again, when your travelling through Ballina

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, large spacious room
Friendly, helpful staff. Spacious comfortable room, lovely bathroom. The hotel was full but very quiet. Comfortable bed. The hotel is close to local club and shops, convenient.
Stayed 1 night in Nov 2021
Response from Dereck on 23 Nov 2021
Hi Joanne we really appreciate your lovely comments and staying with us. Keep well and hope to see you again. Kind regards Dereck Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Curmudgen owner
We pulled into the motel lot with unexpected change of plans. The owner was unsympathetic and was charging us for 2 nights out of 5 after much loud discussion of policy. As we were there already and losing the money we decided to regroup and stay and make plans to return due to family emergencies. The owner was not friendly or empathetic citing he had business to run and turned people away thinking we'd be there for 5 nights. WELL... next morning he knocked on the door early and said he had "good news". He had someone that wanted to book multiple nights and we didnt have to stay the 2nd night afterall. Needless to say we had already rearranged our plans to be able to stay the 2 nights so told him so....I dont think he was happy with that either. He had already charged us for the 2 nights mind you. I guess Kharma does exist. The motel was clean. It is older. It is nowhere near the beach pictures it shows in the ads. You also need the car to go into town.
Stayed 5 nights in Jun 2021
Response from Dereck on 8 Jul 2021
Barbara Waringer-Marsden your story is quiet extorted. We did have you booked in for 5 days and you did know the day before your arrival, as you stated, but instead of contacting us then you assumed you could just arrive and change your booking. The reason you gave turned out not to be valid as when you were offered a refund for the 2nd night even though your booking was for 5 nights, we had turned guests away for the time you had booked and all of a sudden there was no urgency to leave. I did not have someone wanting to stay for multiple night but simply wanted to extend for 1 additional night and it did not upset me you were not wanting to take up the offer of the refund I simply thought I was doing you a favour offering. Another miss representation. The picture on our website are no different to any other motel in town or elsewhere as they are pictures representing the location. As far as our location goes we are located in central Ballina just 1 block from the 2 main shopping centres of Ballina Central & Ballina Fair. Also only 1 block from the hospital and at the end of the hospital block is the Ballina Cherry Street Sport Club (5 minute walk) for which we provide a Members card to allow guests to receive member discounts for food and drinks should guests choose to go there. The food is excellent. In the end it appeared that you simply changed your mind prior to arriving and although we offered you a early refund which you declined and have since distorted all facts in your review. Anyone reading this review should consider all other reviews to get a clear picture of our motel operation and interaction with guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021
Response from Dereck on 7 Jun 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in May 2021
Response from Dereck on 23 May 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Clean rooms. Close to shopping centre.
Stayed 3 nights in May 2021
Response from Dereck on 12 May 2021
Thank you much appreciated Dereck Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
EVERTHING,, the most helpful owners I have ever come across, nothing too much for them. Thanks Deryk
Stayed 2 nights in Apr 2021
Response from Dereck on 5 May 2021
Thank you very much appreciated Kind regards Dereck

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the friendly service of the owners, there was nothing I didn’t like about it.
Stayed 3 nights in Apr 2021
Response from Dereck on 30 Apr 2021
Excellent thank you for your feed back we appreciate it. Cheers Dereck Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good.
Stayed 2 nights in Apr 2021
Response from Dereck on 25 Apr 2021
Thank you

8/10 Good

Martyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to Main Street newly renovated recommend to anyone
Stayed 1 night in Mar 2021
Response from Dereck on 29 Mar 2021
Thanks Martyn

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious & clean. Very close to shopping Plaza. Very quite.
Stayed 5 nights in Mar 2021
Response from Dereck on 16 Mar 2021
Thank you

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021
Response from Dereck on 24 Mar 2021
Thanks

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Convienent. Took 10 mins to find someone to check in. Old smell , shower curtain had mould on it
Stayed 1 night in Feb 2021
Response from Dereck on 25 Feb 2021
This review does not relate to this motel. First of all we do not have shower curtains, all bathroom contain glass shower screens and have been fully renovated in 2020. Kindly see all other reviews. This person hasn't even identified themselves making a false review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly helpful staff. Enjoyed my stay, felt safe here.
Stayed 1 night in Feb 2021
Response from Dereck on 22 Feb 2021
Thank you

6/10 Okay

Tony, Yass

Liked: Staff & service
Breakfast was shocking 30 odd dollars for rubbish
Stayed 1 night in Jan 2021
Response from Dereck on 12 Jan 2021
We thought you enjoyed it as there was only a little scrambled egg left. We have never had a complaint about the breakfast guest we speak to say it was great. Sorry you & your partner didn't enjoy it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, room was quite big. Easy to find and park.
Stayed 1 night in Jan 2021
Response from Dereck on 3 Jan 2021
Excellent thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Dereck on 29 Dec 2020
thank you

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it up the coast
Nice place to visit
Stayed 1 night in Dec 2020
Response from Dereck on 12 Dec 2020
Thank you Paul

10/10 Excellent

Nardia, Gold Coast

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great location to shops & restaurants.
Stayed 1 night in Nov 2020
Response from Dereck on 30 Nov 2020
Thank you Nardia glad you enjoyed your stay kind regards Dereck Manager

8/10 Good

Pat, Gloucester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the overall Motel Easy to get to and to find that Derek comes from our home town made it more of a interesting stay thankyou Derek and Jackie
Stayed 1 night in Nov 2020
Response from Dereck on 6 Nov 2020
Excellent, thank you hope to see you again

10/10 Excellent

I&T, Byron Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the cost perspective this place has 5/5 in my view. The staff and ancillary staff were very welcoming and helpful.Will def stay there again.
Stayed 2 nights in Oct 2020
Response from Dereck on 19 Oct 2020
Thank you Igor very glad you enjoyed your stay Cheers Dereck

10/10 Excellent

Tiffany, Pacific Pines, Gold Coast

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, clean and updated rooms, well priced, walking distance to the shops and restaurant's
Stayed 2 nights in Sep 2020
Response from Dereck on 3 Oct 2020
Thank you Tiffany much appreciated

8/10 Good

glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with helpful owners
We enjoyed our one night stay at the Colonial. It's on a main road but was very quiet. Reasonable sized room with comfortable bed. The owners were very friendly and helpful and provided bowls and cutlery for us to use with our take away meal as well as suggestions for what to do.
Stayed 1 night in Jul 2020
Response from Dereck on 19 Jul 2020
Thank you Glenn very happy to help out with dinner. Hope to see you again kind regards. Dereck Manager

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great
Stayed 1 night in Jun 2020