The hotel is pretty spectacular: The setting is gorgeous, the rooms are huge and beautifully designed without being self-conscious, Breakfast is amazing, the amenities (pool, spa, etc.) have gorgeous views, as do the rooms. What stands out, though, is the exceptional service: everyone is incredibly attentive, responsive to any concerns, and genuinely personable. One shouldn’t single out favorites, but some people should be mentioned by name: Marcia, William, Eduardo, Silvio, Ana Carolina— and the entire team. I would stay here over and over again.
Two minor hiccups: the shower has a small shower head (the only thing that feels not up to the luxury of the place) and I was never able to get very hot water. The same is true for the Jacuzzi and the spa. But those are minor things that can be easily corrected.