Reception

Reviews of Quality Inn East Stroudsburg - Poconos

2.5 out of 5
Quality Inn East Stroudsburg - Poconos
320 Greentree Dr, Interstate 80 at Exit 308, East Stroudsburg, PA

Reviews

7.2

Good

Rating 10 - Excellent. 321 out of 1007 reviews" "
Rating 8 - Good. 289 out of 1007 reviews" "
Rating 6 - Okay. 159 out of 1007 reviews" "
Rating 4 - Poor. 124 out of 1007 reviews" "
Rating 2 - Terrible. 114 out of 1007 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Frank

Very little hot water and pressure. Had to take a sponge bath. Wi-Fi sporadic was told to go to the window if I wanted to work properly. Nolan Ryan construction material. All over work is noisy. No coffee in the lobby. Owner has trouble reading his statement from Expedia and tried to pressure me slightly to pay even though I showed him my bank statement.
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
Frank thanks for your review but unfortunately your statements aren’t true as we upgraded you from a queen bed that you paid for and didn’t charge you extra for the upgrade. And you did not show me your bank statement and I never even asked for it

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Heating and air conditioning unit had gaping hole to outside, it was cold wife and I had to wear full clothing to bed. Not to blame hotel as there was high winds but lost power for hours so we just went to sleep although the hotel right next door still had power.
Stayed 1 night in Mar 2024

2/10 Terrible

Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was out of energy
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Stayed 1 night in Mar 2024

2/10 Terrible

Kareem

The Front desk assistant was ok , but the place the Hallways smelled like smoke , the wall paper was dirty , the beds and Tv was very small the microwave and Hair dryer was broken , i could not even sleep
Stayed 2 nights in Mar 2024

2/10 Terrible

Camille

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
OWNER GAVE OUT MY CARD NUMBER TO ANOTHER HOTEL WITHOUT MY PERMISSION. WILL NOT HONOR COUPONS OR PROMOTIONS Don't THINK about using a coupon.EARNED BECAUSE OF SO MUCH REPEAT BUSINESS. Owner ASSUMED INCORRECTLY I was given points becaude I complained.Gave 5 stars NOT earned because of kind, professional, front desk staff.. Stayed 30 times. Used points ONCE. AS SOON AS I DID the owner says "You: paid with points.Your room just got booked. You you gave to go." In same room since Jan. Its March 2024 and suddenly ,booked? Entire hotel EMPTY. What "coincidence." Moved me to another hotel. And THAT hotel had my NEW card number, preocessed a payment with no permission or my knowledge.Spoke to him, he did it a 2nd time. Had to cancel card. BEWARE OF USING YOUR CARD HERE! NOT secure. Owner is dishonest, will not honor offers, poorly maintained. NEVER returning.
Stayed 2 nights in Jan 2024
Response from Quality on 17 Mar 2024
Please Camille get your story straight we were as pleasant as we can but if you were that unhappy you would not have stayed with us for 2 months as you were trying to pay daily and told you plenty of toilimes that the room can get booked anytime. You were a good person but we couldn’t guarantee you a room when you were making reservations everyday and I couldn’t hold that room all the time. Thank you anyways and hope you have a great day.

10/10 Excellent

Top

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway
Stayed 1 night in Mar 2024
Response from Quality on 17 Mar 2024
Thank you for the great review.

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and felt like home. Room was clean. Nice having a fridge and microwave in the room
Stayed 2 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
It was in a convenient location. My room door looked like it was opened by SWAT.

6/10 Okay

PRATEEK

Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024

6/10 Okay

Frank

Liked: Staff & service
The free breakfast was very limited. Just waffles and cold cereal. The facility smelled like marijuana.
Stayed 1 night in Feb 2024

4/10 Poor

Nicole

Disliked: Cleanliness
There was an unpleasant odor in the room. It was like a moldy smell from some water damage
Stayed 1 night in Feb 2024

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sabria kaie and stephanie make it like home
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

ali

Stayed 1 night in Feb 2024

10/10 Excellent

David

Courteous staff
Stayed 1 night in Feb 2024

4/10 Poor

Arabia

Disliked: Cleanliness, staff & service, property conditions & facilities
Property needs to be modernized.
Stayed 1 night in Jan 2024

2/10 Terrible

Tee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had two queen size beds, Pull back the top cover, both beds,had hair on it pull back the the fitted sheet underneath was disgusting dirty with big stains on the cover underneath the fitted sheet. Window ledge had a dead bug on it after putting the toilet seat down Little specs of pubic hair on the back of the toilet seat…. Had little ants in the bathroom crawling
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to highway. Pet friendly.
Stayed 1 night in Jan 2024

8/10 Good

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location with quick access to main roads and local town.
Stayed 1 night in Dec 2023

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Close to everything you could possibly need. Front desk is so friendly, so helpful and so pleasant. Great prices! Owner present and takes time to greet you. Loved staying. Highly recommend
Stayed 4 nights in Jan 2024

4/10 Poor

DARIUSZ

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Overall acceptable , very nice and helpful staff
Stayed 2 nights in Dec 2023

6/10 Okay

Joanne L

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I was pretty disappointed with this hotel, as there were many issues that I faced. I stood and 6 inches of water in the shower the first day & there was a ceiling tile leak above my shower and had to be moved to another room after a few days. The staff was very kind and helping me, but it was highly inconvenient! Breakfast has only things like waffles and yogurt, etc. there were no eggs or sausage as I experienced and many other quality inns, more recently, Colorado Springs. There is no where to plug in your phones, everything needs to be updated! I ultimately ended up, moving to another hotel after my stay.
Stayed 2 nights in Jan 2024

6/10 Okay

Joanne L

Stayed 2 nights in Jan 2024

4/10 Poor

Jessica

Travelled with family
Disliked: Amenities, property conditions & facilities
This place gave us an unsettling feeling since the time we walked in. Horror movie on the screen in the lobby and right next door to a cemetery. The hallway stunk like people were smoking cigars and just not a great experience
Stayed 1 night in Jan 2024

2/10 Terrible

Samantha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was assigned had not been cleaned since previous guest (tv on, bed unmade, trash everywhere, etc). Front dest staff was nonchalant about this. The new room I got still had items in the refrigerator from prior guest. Definitely felt itchy in the bed--concerned for scabies now.
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

serhat, Istanbul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelling like we were sleeping in a kitchen .
Stayed 1 night in Dec 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Andi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Joseph

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The halls and rooms smelled bad, like they were covering up smoke.
Stayed 1 night in Dec 2023

2/10 Terrible

Rachel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very unkept.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

4/10 Poor

Ken

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The toilet backed up and crap was on the floor. My sneakers got crap on them
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Jayne

Travelled with partner
Liked: Cleanliness, staff & service
Great bed but bathroom could be updated. Minimal amenities but ok for emergency stop
Stayed 1 night in Dec 2023

10/10 Excellent

jose a

Stayed 7 nights in Dec 2023

10/10 Excellent

Matan

Liked: Cleanliness, staff & service, property conditions & facilities
great value/price ratio, spacious rooms, very clean. Breakfast slightly lacking even for a continental. Still, would recommend.
Stayed 1 night in Dec 2023

4/10 Poor

Michele

Dead flys on window sill and bathroom Carpet needed to be vacuumed
Stayed 2 nights in Dec 2023

2/10 Terrible

Humberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Problems with running toilet, very noisy, sink was clogged and also the tub was dangerous stepping in and showering as the flooring was a complete air pocket. When you walk, you would lose balance because of the pocket of air the tub was a slip in refinished tub.
Stayed 2 nights in Dec 2023

10/10 Excellent

Claudia

Liked: Staff & service, property conditions & facilities
Had a great stay. Wish rooms smelled a little cleaner but that’s about it. Great place to stay for last minute booking

8/10 Good

Fred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Fred

Stayed 2 nights in Dec 2023

10/10 Excellent

Jamie, North Syracuse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was super accommodating! Very easy to get to off the highway, even with construction going on. The room was clean but did have a slight food smell. But not enough to be off putting. Id definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that the staff is very friendly and personable. They go out of their way to make you comfortable. And they have waffles for breakfast
Stayed 2 nights in Nov 2023

4/10 Poor

Gregory

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Clean but very uncomfortable
The cleaning staff is doing a very good job but the bed was the saggiest and most uncomfortable bed I've encountered in 50 + years of traveling. Not enough outlets so the bedside light remained unlit. We walked into the breakfast area and immediately turned and left.
Stayed 1 night in Nov 2023

10/10 Excellent

charles

Stayed 2 nights in Nov 2023