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Reviews of Holiday Inn Express Cambridge-Duxford M11, Jct.10, an IHG Hotel

3.5 out of 5
Holiday Inn Express Cambridge-Duxford M11, Jct.10, an IHG Hotel
42 Station Road E, Whittlesford, Cambridge, England

Reviews

8.2

Very good

Rating 10 - Excellent. 297 out of 836 reviews" "
Rating 8 - Good. 360 out of 836 reviews" "
Rating 6 - Okay. 113 out of 836 reviews" "
Rating 4 - Poor. 49 out of 836 reviews" "
Rating 2 - Terrible. 17 out of 836 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Disappointed that we had to pay for parking. Disappointed that there were no herbal tea bag’s in the room. Disappointed that our room key wouldn’t let us back in after breakfast. Disappointed that we heard every movement and every word from the room next door.
Stayed 1 night in Apr 2024

8/10 Good

Tra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
A great spot for exploring the area around. Eg Duxford and Cambridge. Near several major roads and a railway station adjoining. Recommend it.
Stayed 1 night in Mar 2024

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel for a night stop. Next to trainline so be aware of that. Friendly staff. Quiet comfy rooms. Object to paying for parking, even with discounted rate. Great old pub next door for food.
Stayed 1 night in Mar 2024

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Liked: Amenities, property conditions & facilities
Love our stay, very good& recommendation to all m friends and families
Stayed 1 night in Mar 2024

10/10 Excellent

Mathew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and good location for our needs. Staff were very friendly certainly upon arrival. Great hotel for the price point offered.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the imperial war museum and right next to the train station for easy access to Cambridge. The hotel is modern, clean and the staff were so friendly and helpful. Nice bar, excellent breakfast and good food available at the bar. There aren't any restaurants close by so the available food offerings at the bar were very appreciated. My room was huge and comfortable and even thought it's right next to the train station you can't hear a thing. Would stay again!
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially Jason and David were exceptional a d it felt like we had known them for ages. The rooms were a home away from home.
Stayed 3 nights in Feb 2024

8/10 Good

SHARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at this hotel. The staff were friendly and helpful. Bed was comfortable and linen good quality. We were disappointed as the pub cross the road from the hotel shut on a Sunday at 6 pm so we had to eat at the hotel. Downside was the selection was limited. But the food we ordered was good. Was not amused at having to pay 7.50 to park our vehicle in the car park. After all we were guests in the hotel and I believe there should not be a charge for parking ☹️
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 7 nights in Jan 2024

10/10 Excellent

Alan

Stayed 1 night in Jan 2024

10/10 Excellent

Shaji

Stayed 1 night in Jan 2024

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Keith

Stayed 1 night in Dec 2023

6/10 Okay

Scott

Stayed 4 nights in Dec 2023

8/10 Good

Tim

Stayed 1 night in Dec 2023

6/10 Okay

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Dr Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Jason

Stayed 1 night in Nov 2023

8/10 Good

Gary

Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023

10/10 Excellent

Shaji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Nigel

Travelled with partner
Liked: Cleanliness, staff & service
It was a positive experience overall. The staff were competent and friendly. The hotel was clean and generally comfortable. But the bed was too soft for my taste, and I didn't find it comfortable.
Stayed 1 night in Nov 2023
Response from Megan on 17 Nov 2023
Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you had an overall positive experience, found our staff competent and friendly, and appreciated the cleanliness and comfort of the hotel.We do, however, regret to learn that the bed did not meet your preferences in terms of firmness. Your comfort is our priority, and we apologize for any inconvenience this may have caused during your stay.Your honest rating of 3/5 is appreciated, and we value your input. If there are any specific details or preferences you'd like to discuss further, or if there's anything we can do to make your next stay more comfortable, please feel free to reach out.We look forward to the opportunity to host you again and provide you with an improved experience.

6/10 Okay

P

Stayed 1 night in Nov 2023

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jason on 11 Nov 2023
Hi Anthony, Thank you for leaving a review of our hotel, if there is anything that could have made it a 10 out of 10 please let us know.

6/10 Okay

Kim

Stayed 6 nights in Oct 2023

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of town.
Stayed 1 night in Oct 2023
Response from Megan on 1 Nov 2023
We're thrilled to hear that you appreciated our central location! Thank you for the excellent rating. We hope you had a wonderful stay and that our convenient location added to your overall experience. If you have any more feedback or if there's anything else we can do to make your next visit even better, please feel free to let us know. We look forward to welcoming you again in the future!

8/10 Good

ASHLEY

Stayed 1 night in Oct 2023

8/10 Good

Barry

Stayed 2 nights in Oct 2023
Response from Jason on 26 Oct 2023
Thank you for taking the time to review our property, We are glad you enjoyed your stay, If you have any ideas about what could've made your stay a 10 out of 10 please feel free to let us know.

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from Jason on 26 Oct 2023
Thank you for taking the time to review our property, If you have any additional comments about what could've made your stay better please let us know.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location but could be better
Disappointed having to pay 7,50£ for parking, the room was booked last minute, they gave us an accessible room, so the shower was not really comfortable, the hotel overall didn't seem very clean and there was a strange stink at the entrance and in the room. Breakfast is very basic not a huge selection. Not good value for money, just chosed because half way between Cambridge and Stansted.
Stayed 1 night in Oct 2023

2/10 Terrible

S

Stayed 1 night in Oct 2023

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property ideal location for our trip, staff very friendly and helpful. The only downside was the post code, took you to the wrong side of the railway station!
Stayed 1 night in Oct 2023
Response from Jason on 26 Oct 2023
Thank you for taking the time to review our property, We are delighted to hear that you enjoyed your stay. We shall have to look into the postcode issue and see if there is anything that can be done so that it doesn't happen again.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beware - unexpected charge for car parking of £7.50 per night. I am a blue badge holder and parked in a disabled bay but still had to pay, the only place I have ever encountered that charges for disabled. It was particularly annoying and disappointing being totally unexpected, if it is mentioned on Holiday Inn website it is well hidden, could that be deliberate? Room and food were as expected and fine but this has left such a sour taste that I will not use Holiday Inn again.
Stayed 2 nights in Oct 2023
Response from Jason on 28 Oct 2023
Good Afternoon,Thank you for taking the time to review our property,We are sorry to hear that you were left disappointed to not find out about the parking charges until your arrival. we have reviewed the Expedia website, there are many instances where the parking charges are mentioned when booking, Under the 'about this property section', under 'property amenities' and under 'important information'. Thank you for your feedback.

4/10 Poor

Davd

Stayed 1 night in Oct 2023

2/10 Terrible

Julie

Travelled with partner
Disliked: Property conditions & facilities
We were on the second floor and from our room you could hear what sounded like aater dripping on something. It never stopped so didnt sleep for 2 nights
Stayed 2 nights in Oct 2023
Response from Megan on 16 Oct 2023
I'm sorry to hear about your experience. It must have been quite frustrating not being able to sleep for two nights due to the continuous sound of water dripping. If you mentioned this to the front desk I apologise if this wasn't resolved whilst you were here. I have passed this onto maintenance to have a look at. A peaceful and restful environment is important for a good night's sleep during your stay.

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel. Comfy room, A/C, modern facilties. Only criticisms were the £7.50 fee to park in the hotel carpark & that the Hotels.com room rate wsd £20 more than available at reception
Stayed 1 night in Oct 2023
Response from Megan on 16 Oct 2023
Thank you for sharing your feedback about your stay at the hotel. It's great to hear that you found the room comfortable with modern facilities and functioning A/C.Parking fees can be an unexpected additional expense, and rate discrepancies can be frustrating. Your feedback is valuable, and it can help others make informed decisions when booking their stay. Overall, it sounds like you had a decent experience with a few minor inconveniences. Thank you for sharing your thoughts and rating the hotel 8/10.

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service with good staff. Only real food available is late at the Red Lion opposite…it’s a bit ropey there
Stayed 1 night in Oct 2023
Response from Megan on 17 Oct 2023
Thank you for taking the time to share your thoughts about your recent experience with us. We greatly appreciate your feedback.We're delighted to hear that you found our service to be good and that you were pleased with our staff. Our team works hard to ensure that our guests have a pleasant and memorable stay, so your kind words are truly appreciated.Regarding the availability of food, we understand your concern about the nearby options.It's valuable for us to know your feedback, as it helps us continue to improve our services and offerings. Thank you for your honesty and for choosing to stay with us.

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, helpful and efficient check in. Room good value for money. Location convenient. Very happy with breakfast.
Stayed 1 night in Oct 2023
Response from Megan on 8 Oct 2023
Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay with us. Our team takes great pride in providing friendly and efficient service, and we're glad that you found our check-in process to be pleasant.It's also wonderful to know that you found your room to be a good value for money and that our location was convenient for your needs. We strive to offer our guests a comfortable and convenient stay.We appreciate your compliments about breakfast, and we'll continue to work hard to ensure that all aspects of your stay meet or exceed your expectations. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Paul

Stayed 2 nights in Sep 2023
Response from Jason on 5 Oct 2023
Thank you for taking the time to review our property, we are happy to hear that you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Susan

Stayed 1 night in Sep 2023
Response from Jason on 5 Oct 2023
Thank you for taking the time to review our property, we are happy to see it was a positive. If there is anything you think we could do, to make your stay a 10 out of 10 next time please don't hesitate to let us know.

10/10 Excellent

Jonas

Stayed 1 night in Sep 2023
Response from Megan on 23 Sept 2023
It looks like you had a fantastic experience! A rating of 10/10 indicates that everything exceeded your expectations. If you'd like to share more details about what made your experience so outstanding or if you have any questions or need further assistance related to your visit or anything else, please feel free to let me know.

10/10 Excellent

Reidar

Stayed 3 nights in Sep 2023
Response from Megan on 23 Sept 2023
It looks like you had a fantastic experience! A rating of 10/10 indicates that everything exceeded your expectations. If you'd like to share more details about what made your experience so outstanding or if you have any questions or need further assistance related to your visit or anything else, please feel free to let me know.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms with comfy beds, near restaurant and train station
Stayed 2 nights in Sep 2023
Response from Jason on 18 Sept 2023
We're thrilled to hear that you had a pleasant stay at our property! Thank you for taking the time to share your feedback.Our team takes great pride in providing friendly and accommodating service, and it's wonderful to know that you found our staff to be friendly. We understand the importance of a good night's sleep, and we're glad to hear that you found our rooms comfortable, especially the beds.We appreciate your kind words and hope to welcome you back to our property in the future. Safe travels!

4/10 Poor

Simon

Stayed 1 night in Sep 2023

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Budget Hotel near the train station. Excellent Hub to use for travel and Breakfast was also nice
Stayed 1 night in Sep 2023
Response from Jason on 8 Sept 2023
Thank you for taking the time to leave such a positive review of our property! We're delighted to hear that you had a great experience during your stay.We take pride in providing a convenient hub for travelers like yourself, and it's fantastic to know that you found our location suitable for your travel needs. Additionally, we're pleased that you enjoyed our breakfast offerings; a satisfying meal in the morning can certainly set a positive tone for your day of exploration.Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay. If you have any further comments or suggestions, please don't hesitate to share them with us. Safe travels!

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2023
Response from Jason on 26 Aug 2023
We're absolutely thrilled to hear that you had a 10/10 experience with us! Your kind words truly mean the world to our team. We're dedicated to providing top-notch service and creating memorable experiences for our customers, and it's incredibly rewarding to know that we hit the mark for you.Your feedback inspires us to continue delivering excellence and to always strive for perfection. If you ever need anything or have more feedback to share, please don't hesitate to reach out. Once again, thank you for choosing us and for taking the time to share your positive experience. We look forward to serving you even better in the future!