I asked for a quiet room. I got a room on the first floor close to the stairs and lift. Predictably, people were shouting outside my door in the early hours.
I wanted a standard double room. I got a vaguely accessible room - fine if I used a wheelchair. But I don’t, so it only meant the sink and bed were inconveniently low. (Actually it wasn’t even genuinely accessible.)
The doors, painted grey, give the impression of blast doors in a bomb shelter. A small window offered views of a flat roof and the odour of cooking. At night the room remained dingy even with all lights turned on. Both the floor and main wall were covered in jazzy stripes, as if to make the room more cheerful, but it only added to the unrelaxing ambience. There was nothing at all relaxing, stylish, or comfortable about the room.
The basin was badly cracked. The toilet seat was damaged. A large piece of the bath surround was missing. The remaining panel along the side of the bath was hanging free.
There was no comfortable seating. No glasses were provided. The choice of complimentary drinks consisted of 2 teabags, and 3 sachets of coffee – 2 of them decaff. For a double room!
Appalling. I didn’t complain because my time in the area was precious. There is no staffed reception desk, only a set of screens. A sign in the room said anyone who has a complaint or comment can make it by downloading the hotel app. Great way to keep staff well away from dissatisfied customers!