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Reviews of Burntisland House

3 out of 5
Burntisland House
81 High Street, Burntisland, Scotland

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 30 reviews" "
Rating 8 - Good. 5 out of 30 reviews" "
Rating 6 - Okay. 5 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 7 out of 30 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Surjeet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value, comfort, location, big rooms, friendly host, Highly Recommended!
Stayed 3 nights in Apr 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Brooke

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Difficult to check in. No answer to the phone most of the time. Staff lovely. Walls and doors very thin can hear talking from rooms. People coming back late and doors slamming shut. Comfortable room. Tea and coffee provided. Very run down building and needs some work doing.
Stayed 1 night in Apr 2024

10/10 Excellent

Stewart

Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic
It's certainly got original features but some of the furniture needs binning. The phone number for the hotel on the website and on hotels. Com is incorrect so no way of getting hold of them. Great location for a night or 02 but not any longer.
Stayed 1 night in Dec 2023

6/10 Okay

Kevin

Stayed 1 night in Nov 2023

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never explained that I was disabled. My room was going to be on the second floor. The owner gave me a ground floor room. I had a great stay with my granddaughter. I will return for another stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ike

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very late due to delayed flight & The owner called to inform me that the main door would be locked at the informed time of 10pm & he arranged for me to have access when I arrived at later time of 11.30pm.
Stayed 1 night in Mar 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel from hell
The building is still under construction . It was freezing and when we asked if we could have the heating turned on he said no so I slept in my clothes and a wooly hat and gloves . Disgusting.
Stayed 3 nights in Sep 2022

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor very dirty conditions and a very cold room
It was the worst hotel I have ever stayed in the toilet was filthy there were spiders in the bathroom and webs with insects in them iv taken photos of this and the mattress on the bed was filthy the room was freezing the man that owned the hotel Daniel would not put on the heating as he said it does not go on to the 1st of October because of the price crap to be honest I do not think he paid the heating bill the tables were filthy in the room an so was the wardrobe it's the worst experience I have ever had in a hotel and if anything I should be asking for my money back the place was a shambles and out the back garden was even worse
Stayed 1 night in Sep 2022

2/10 Terrible

Gordon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Place is not fit for human habitation due to the cleanliness and extreme risks to health resulting from lack of maintenance and addressing faults to areas that are required to aid whilst going upstairs. They cannot describe themseles as a hotel.
Stayed 2 nights in Aug 2022

2/10 Terrible

Johnny

Stayed 1 night in Aug 2022

4/10 Poor

Jim

Disliked: Staff & service, property conditions & facilities, room comfort
Not the best
The building was run down. There was a massive circular staIrcase going up two stories not good if you're on tge top floor as we were.very over priced for what it was. No breakfast availabe all in all not very good.
Stayed 1 night in Jul 2022

6/10 Okay

Ellie

Liked: Amenities
Disliked: Staff & service
Looks unfinished/like a building site, but it was clean. very thin walls… more like a hostel than a hotel!
Stayed 1 night in Jul 2022

8/10 Good

John

Stayed 1 night in Jun 2022

2/10 Terrible

Benjamin

Stayed 1 night in May 2022

8/10 Good

Ian

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Burntisland House.
Friendly and helpful staff. The hotel was under renovation so there was understandably dusty and noisy at times. The room was comfortable but the walls are a bit thin and you can hear your neighbours conversations. The management appear to be a bit reluctant to give you a receipt for your stay.
Stayed 6 nights in May 2022

2/10 Terrible

Catherine

Left immediately after being shown the room. No one to let us in on arrival, 4 phone numbers later(6 listed on the locked front door) someone eventually answered. Very jaded and unpleasant interior, dirty looking furniture and skirtings, not a hotel at all. Merely a hostel. Very unhappy about website not a true representation of the actual facility. No response to emails sent prior to arrival date. £92 taken from my account and very aggressive and unpleasant response to request for refund.
Stayed 1 night in May 2022

8/10 Good

Gary

Stayed 1 night in Apr 2022

2/10 Terrible

George

Stayed 1 night in Mar 2022

6/10 Okay

Robert

Disliked: Property conditions & facilities
Stay was ok,hotel could do with a bit of work,outside and inside was a bit shabby, though the room and bathroom were clean.could do with new towels
Stayed 3 nights in Oct 2020
Response from Manager on 13 Oct 2020
Thank you for your feedback,

10/10 Excellent

Stephen

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, lovely and peaceful area of town. Parking within East reach.
Stayed 1 night in Aug 2019
Response from Burntisland House Hotel on 23 Aug 2019
Many thanks for your kind remarks. Burntisland House Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff where really helpful.
Stayed 3 nights in Jul 2019
Response from Burntisland House Hotel on 23 Aug 2019
THanks for your kind remarks. Burntisland House Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Ania on 2 Jun 2019
Thank you for your review. We are very happy you enjoyed staying at our guesthouse. We are warmly inviting you to visit again!

6/10 Okay

Henk

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023