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Rating 10 - Excellent. 540 out of 1012 reviews" "
10 - Excellent
540
Rating 8 - Good. 295 out of 1012 reviews" "
8 - Good
295
Rating 6 - Okay. 114 out of 1012 reviews" "
6 - Okay
114
Rating 4 - Poor. 38 out of 1012 reviews" "
4 - Poor
38
Rating 2 - Terrible. 25 out of 1012 reviews" "
2 - Terrible
25
8.8/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Angela
Travelled with group
24 Mar 2024
Nice & central. Clean, friendly staff, easy check in & out
The hotel itself was nice but we had a problem whereby we could hear a couple in a room next door to us arguing, shouting and banging/knocking doors from 2am until 6am which meant we had a terrible night of sleep.
Hotel was clean but impersonal. There was just luke warm water (not hot at all) the lifts were always full and always slow) Took the emergency stairwell instead and it was dirty and neglected. Not busting to go back based on my first visit
Amazing area as it is walking distance from everything. However our room was fairly dirty this time. Room felt like it had been hoovered and marks all over the room. The shower was a poor quality and didn’t have any pressure. Need to upgrade on toilet paper as it was too thin. Stayed before and it was great, but this time was slightly disappointing
The staff was attentive including the security. The breakfast was good - English breakfast. Only issue - Internet did not work in room. Otherwise comfy stay
Reception staff were fab , however when we ordered room service in the evening, we waited over 2 hours for it to be delivered. After phoning reception twice , we then had to cancel as it was far too late (11pm) to eat .
Rooms were very clean , beds were on the hard side for us but everyone is different.
Always spotless, always warm, always have a good night sleep, friendly and helpful, lady on reception was extremely helpful, would gladly book this hotel for more stays, can’t fault it in anyway
Close to rail station very convenient for the business meeting I attended
All staff at breakfast were very welcoming and reception staff at check in on the 22 and checkout on the 24 were very efficient and helpful
The hotel was great friendly staff at the reception and very helpful helpful and friendly staff at breakfast. The room was clean tidy and nice. The only downside is that evening meal takes far far too long table was booked for seven. I didn’t get mail till 8:25, had to cancel pudding as it takes far too long.
Response from Zoe-Jo - Reservations Supervisor. on 3 Nov 2023
Dear Luis Diego. Thank you for taking the time to leave us such a great review score. We are delighted to hear that you found the hotels location very convenient. We hope to welcome you back in the near future. Kindest Regards,