Ratings based on 593 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Windsor, Ontario

Nice Hotel

Posted 04-Jul-2017
The stay was good. Room was very nice, just like the pictures on the website. The only drawback was there were not enough space to accommodate all guests in the breakfast area. Otherwise the stay was confortable and pleasant.
Comment from Hotel Management
14-Jul-2017 by Front Desk Supervisor, Hotel Management
Thanks for taking the time to leave us some feedback. We're happy to hear you had an enjoyable stay with us. We do understand that the breakfast room can get a little tight, especially on the weekends but we are excited to inform you that we'll be undergoing major renovations to the lobby/breakfast area later this year! The space will become one, creating a brighter, more spacious area for our guests. We hope to host you again so we can show you our new look!
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location tidy price ,pleasant stay

Posted 03-Jul-2017
Pros: Price ,location, breakfast ,wifi ,cleanliness ,helpful staff,, sleep well all good friendliness,
After a lot by hard day preparing a move out of town , the hotel was a great place to relax for overnight,before heading to Ottawa ,a Hardy breakfast was in the price and wifi ,couldn't complain,we were very satisfied
Comment from Hotel Management
14-Jul-2017 by Front Desk Supervisor, Hotel Management
Thanks for taking the time to leave us some feedback. We're so happy to hear you had a great stay with us and were able to get some much needed rest! Hope you've had a good move into your new place!
4 out of 5
Recommended
for Everyone
by A verified traveller from Stoughton, MA

Posted 29-Jun-2017
We decided to start our vacation a day earlier and planned to find a hotel wherever we decided to stop for the night. We were on our way from Boston to Toronto and so it was a long drive. We found the hotel on Boooking.com as being close enough to where we wanted to be to be able to leave early the next morning for a short hour drive (shorter than the 9 hours to get here!) We checked in after midnight and could not be more impressed. Even though we were only hear to sleep and shower, the staff upon checkin and breakfast the following morning could not have been more pleasant. The beds were extremely comfortable, breakfast delicious, and shower refreshing. I will not hesitate to use Best Western again in the future! Thanks for being so memorable!
Comment from Hotel Management
14-Jul-2017 by Front Desk Supervisor, Hotel Management
Thanks for taking the time to leave us some feedback, Jodi. We're so happy you made a stop to stay with us and that you enjoyed your stay! We hope you enjoyed your time here in the Burlington area and look forward to hosting you again the next time you're in town!
2 out of 5
by A verified traveller

Disappointed

Posted 06-Jun-2017
Rooms were only ok and housekeeping skipped our room completely one day. When asked the manager said we had a do not disturb sign out when we didn't. After confirming late check out the manager was banging on our door at regular check out time telling us we had to get out. Hotel ok but manager needs to go.
Comment from Hotel Management
13-Jun-2017 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

does the job

Posted 31-May-2017
Pros: friendly staff, breakfast, pool
Location: close enough to downtown toronto but far enough that the rates are reasonable.
Staff are very nice at hotel, free breakfast is pretty good, rooms are clean (just a tad dated).
Comment from Hotel Management
02-Jun-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback, Derek. We're happy to hear you enjoyed your stay with us. We're also happy to let you know that the hotel is slated for renovations this year and common areas and guest rooms will soon have an updated look! We hope to host you again in the future!
4 out of 5
by Mark

Very comfortable

Posted 25-Apr-2017 on Hotels
Very clean, but this hotel needs a much bigger breakfast room for weekends, had to eat in the lobby, but not too inconvenient. Can hear traffic on QEW, but not too loud. Overall, a nice weekend in a very nice room ( King with Jetted tub )
Comment from Hotel Management
18-May-2017
Thanks for taking the time to leave us some feedback, Mark. We're happy to hear you enjoyed your stay with us! We're happy to inform you that our lobby/breakfast area is slated for a renovation this year and we'll soon have a completely open concept area which in turn will provide for a more spacious breakfast area. We hope you'll be back to see us again!
4 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Good location, quiet rooms.

Posted 24-Apr-2017 on Orbitz
Pros: Along with being very clean, the staff was very congenial, courteous, and welcoming.
Cons: A little better variety of fruit offered at the breakfast buffet.
Location: The location was very good with a thought to convenient shopping areas very close, restaurants and gas stations close by, nice area.
Located centrally adjacent to main thoroughfares and highway access, clean and comfortable, very quiet rooms. Nice buffet breakfast provided, nice dining area. Nice pool and hot tub, very nice fitness room.
Comment from Hotel Management
18-May-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback, Roy. We're happy to hear that you had an enjoyable stay with us and definitely will be adding a bigger variety of fruits now that we're entering the summer season!
3 out of 5
by A verified traveller

Posted 23-Apr-2017
The hotel is little bit tiny, breakfast is ok, beside the highway so is noisy, plus the heating in the room didn't work well.
Comment from Hotel Management
23-Apr-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback. On behalf of our entire team, I'd like to apologize that your stay with us did not exceed your expectations. We hope to have the opportunity to host you again and provide you with a better experience.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice location.

Posted 21-Apr-2017
Easy access and friendly staff. Chose for location and good value.
Comment from Hotel Management
23-Apr-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback. We appreciate your business and look forward to hosting you again in the future!
5 out of 5
by Kamil

This traveller left a rating score only Posted 17-Apr-2017 on Hotels