Overall a good experience due to excellent location near Bukit Bintang Walk. The Spacious rooms and fully equiped kitchen with all electronics and cutlery gave a feeling of home away home. Children enjoyed 3 different pools and also jacuzzi. My kids also had good time in indoor and outdoor play area. Taxis were easily available which gave us easy access to attractions.
Traveller from Pakistan
This family-friendly Kuala Lumpur resort is located in a shopping district, within a 15-minute walk of Muzium Telekom and …More
It is a very grand hotel to stay in..
Rooms are big and nice.. prices are reasonable for such a size
Only down side is the location of the hotel. Although it is only 5 mins walk to Pavilion, it is thru some back alley which few might find uncomfortable and unsafe to walk in at night
Overall, it was a great weekend stay in a grand hotel.
Definitely going back there again.
Traveller from Singapore
Located downtown in the Golden Triangle business district, enjoy convenient access to upscale shopping, dining and …More
Stayed in July for 2 nights. My first time at JW Marriott in KL and it definitely won't be my last. From check in to check out the staff were so welcoming and friendly. Even in the lifts, staff would always acknowledge you, smile or have a friendly chat. I would like to commend two staff in particular - bellmen Ainuddin and Zaini. Both were very professional and genuinely helpful and friendly towards my Mum and I. We really appreciated this.
Room was lovely and spacious - just the shower handle was a bit tight and difficult to adjust.
The only thing I can think of that needs improving is probably the breakfast at Shook. It took a while to get someone's attention for tea/coffee or water and when asking staff questions they seemed to be in a rush.
Also the hotel is being refurbished so was a bit difficult to have a nap in the afternoon. However I was made aware of this upon check in so wasn't a shock when I heard the drilling noises.
These are just minor though and certainly wouldn't affect my decision to stay here again in the future.
Traveller from Perth, Australia
Located in Bukit Bintang, this luxury hotel is steps from Starhill Gallery and Pavilion Kuala Lumpur. Petronas Twin Towers …More
This is the first time I've been to KL.
We arrived at the hotel about 6.00 - 7.00 PM.
We didn't expect the new airport (KL2) would be so far away from the city, however we were warned that it would be about 45 to 50 minutes away from our hotel. It was a nice trip through big spacious motorway with reasonable traffic.
We arrived at the hotel about 6.00 - 7.00 in the evening & it was only 20 minutes before we were shown to our rooms due to the fact that we had an extra family members to join us to stay at the hotel. No extra charges apart from daily breakfast to pay as we have 2 rooms booked for the original 3 of us.
Centre city of KL is a lively city, I'll go back there anytime.
Traveller from Sydney, Australia
Situated in the heart of Kuala Lumpur, this 4.5-star hotel is a 5-minute walk from shopping at Bikit Bintang and 3.7 km (2.3 …More
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