Exterior

Reviews of Red Roof Inn PLUS+ University at Buffalo - Amherst

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 170 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 143 out of 1000 reviews" "
Rating 2 - Terrible. 270 out of 1000 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Exequiel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is not open for business. Possible migrant location.
Response from Olivia RediResponse Specialist on 13 Sept 2023
Hello Exequiel,Thank you for rating your recent stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. Please accept our apologies for any issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

2/10 Terrible

Joseph

Stayed 3 nights in Aug 2023
Response from Tianna RediResponse Specialist on 23 Sept 2023
Hello Joseph,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ University at Buffalo - Amherst and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lin

Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 23 Sept 2023
Hello Lin,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn PLUS+ University at Buffalo - Amherst were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy and decrepit building. Never saw a room because I wouldn't stay in a place this run down. I recommend bulldozing it and building a new facility - really.
Stayed 3 nights in Aug 2023
Response from Xao RediResponse Specialist on 29 Aug 2023
Hi David,Thank you for sharing with us. Our team at the Red Roof Inn PLUS+ University at Buffalo - Amherst was saddened to read that your experience was far from ideal. You indicated that the the building's poor cleanliness and subpar maintenance resulted in your 1/5 score. Please accept our apologies for the inconvenience caused.Once again, we would like to thank you for sharing with us. I wish you all the best in your future travels.With thanks,XaoRediResponse Specialist

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winner- Worst Hotel Ever
Do not stay here, ever. We were given room 144. I didn’t have high expectations, but this room was just terrible. Wet carpet, smelled of mold, not cleaned from last stay, walls and shower in disrepair. Fixtures rusted, curtains had holes in them, bed was just uncomfortable. Shower was so dirty and had water damage on the wall above it. Quite literally the worst room I’ve ever stayed in. Locals later told me this part of town is where they house migrants and homeless. Makes sense looking back. The owner refused a refund initially but gave only half after pushback. Really just a terrible experience overall. There’s better out there. Skip this place.
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 31 Aug 2023
Hi Joesph,Thank you for sharing your experience with us at Red Roof Inn PLUS+ University at Buffalo - Amherst. The room and bathroom conditions along with your encounter with the owner you described is truly regrettable. Let me humbly apologize for the impact this had on your stay and the impression this left with you. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration in an effort to address the issues you highlighted as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not cleaned, no toilet paper, no towels, front desk rufe. Called expedia to try to fix issue and front desk lied to them saying they would send housekeeping when they told me they don't provide housekeeping. Room is disgusting, hotel is essentially a construction zone with hazards in parking lot. Supposed to be pretty friendly but don't feel it is safe to walk dog and there is no where to go. I've stayed at red roof for years and they are always basic but good quality. Not this one. Awful.. Avoid!
Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on 25 Aug 2023
Dear Carla,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry you were unsatisfied due to the cleanliness of your room not being up to your standards, lack of the toiletries you mentioned, the encounter you had with our front desk staff, and the other highlighted concerns. Guest safety is one of our top priorities, so I am disappointed to hear that was not achieved with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Jeanelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying again
I wanted a refund immediately and a refused. Reserved king and got two full. Room not clean, gum on the wall, mattress stained, just run down. Moved to a king but was a handicap room. Bug on the floor, worn out pillows, tv wasn’t user friendly. Just awful
Stayed 5 nights in Aug 2023
Response from Xao RediResponse Specialist on 24 Aug 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ University at Buffalo - Amherst, Jeanelle. I am sorry that your experience did not meet your expectations. You stated that the unclean room and the insects reported, along with the other highlighted issues hindered your stay. We work with a Pest Control company who regularly treats the property for pests as is standard in the industry. As such, I ensured that your feedback was shared with the management team in an effort to have them rectify these issues.Thanks to your feedback, we can work towards making the necessary changes. I wish you all the best in your future travels.Very truly yours,XaoRediResponse Specialist

2/10 Terrible

angela

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 23 Aug 2023
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management

8/10 Good

Liton

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 21 Aug 2023
Hello Liton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 Good

Anshu

Liked: Cleanliness, staff & service, property conditions & facilities
I like staff & services .
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 19 Aug 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst, Anshu. I am happy that you liked our staff and our services. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

douglas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbugs all over my wife, the baby, and myself. Disgusting!!!
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on 29 Aug 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ University at Buffalo - Amherst, Douglas. I am sorry that your experience did not meet your expectations. You stated that the listed insects hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

4/10 Poor

Theresa

Business traveller
Upon registering for my room they did not mention anything about construction going on on the property, They put me in a room exactly where the construction of the porch, stairs to upstair rooms and pavement were going on. Very noisy, intrusive. Would not have stayed there if I knew this would happen. Not even a discount or other accommodations when I complained of this.
Stayed 3 nights in Aug 2023
Response from Devorine RediResponse Specialist on 19 Aug 2023
Hi Theresa,Thank you for sharing your experience with us. I was disheartened to read that you encountered some noise disturbance by the construction taking place on site and that were uninformed of this. Please accept our apologies for the impact this had on your stay and the impression this left with you. We aim for all our guests to be comfortable during their visit, so seeing that this was not achieved is disappointing. It is important to know that we value your feedback and your comments will be taken into consideration in an effort to address your concern as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn PLUS+ University at Buffalo - Amherst. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is dirty. I encourage you to spend the extra money and stay somewhere else that bothers to clean the rooms.
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on 16 Aug 2023
Dear Melissa, Thank you for taking a moment to complete our survey from your recent stay Red Roof Inn PLUS+ University at Buffalo - Amherst. We strive to provide guests with all the comforts of home, so I am disappointed to see that your stay was less than pleasant, prompting your 1/5 score. I sincerely apologize that your stay didn't meet your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Emma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, every day we have been here we have had to go to the office to get new keycards due to ours not working. We would have to wait for long periods of time due to no one being in the office. Additionally, our room is unsanitary to live in. Our original sheets had stains all over them. We took off the sheets and realized the entire mattress was filthy with additional stains. Whenever we requested new sheets, they had even more stains on them. We were also told we had to bring the sheets we took off the bed back to the laundry room which should not have been our job. The bathroom has had countless bugs in it as well. These conditions have felt unsafe and unsanitary and we are requesting a full refund for this terrible experience.
Stayed 3 nights in Aug 2023
Response from Nishaye Red Roof Management on 16 Aug 2023
Dear Emma,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. I was saddened to read that your stay fell short of your expectations due to the possible uncleanliness of the room and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,NishayeRed Roof Management RediResponse Specialist

4/10 Poor

Kristina

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Tianna RediResponse Specialist on 16 Aug 2023
Thank you for your review, Kristina. Myself and the staff at the Red Roof Inn PLUS+ University at Buffalo - Amherst strive to provide guests with all the comforts of home, so I was disappointed to see your 2/5 score. In order to understand what prompted your score, please consider adding comments to your review in the future to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,TiannaRediResponse Specialist

2/10 Terrible

Briquelle

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Mold everywhere. Holes in walls. Parts falling off/down. Blood on sheets. Previous guest's clothes in bathroom. Floor sinking in. Unsafe/biohazard
Stayed 2 nights in Aug 2023
Response from Devorine RediResponse Specialist on 15 Aug 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ University at Buffalo - Amherst, Briquelle. I am disappointed that your experience did not meet your expectations. Please accept our sincerest apologies as you indicated there was possible mold everywhere, there were holes in walls amongst other hinderances. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In response to your feedback, I am notifying the hotel in an effort to address the concerns mentioned and have the room inspected. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unwashed sheets on the bed
The bed sheets had not been washed. There were crumbs between the sheets. Really gave you the creeps. When we checked in it was late, 11pm. We seemed to have interrupted a very loud drug deal taking place in the two cars we parked beside. Certainly won't stay at this property or even aRed Roof In again. It was 100$ Canadian and now we know why.
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 15 Aug 2023
Dear Margaret,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ University at Buffalo - Amherst did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

LINDSAY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were chips in between the sheets and the blanket. There was blood on the wall in the bathroom next to the toilet paper. There were bugs and garbage on the floor.
Stayed 2 nights in Aug 2023
Response from Tianna RediResponse Specialist on 16 Aug 2023
Dear Lindsay,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the uncleanliness of the sheets and the bathroom situation you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Esteban

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Devorine RediResponse Specialist on 15 Aug 2023
Thank you for taking a moment to complete our survey, Esteban. The staff at the Red Roof Inn PLUS+ University at Buffalo - Amherst and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Terrible

tara

Travelled with family
Disliked: Amenities, property conditions & facilities
The most disgusting place we’ve ever stayed. Beds clearly not changed from last guest. Dirty, room smelled like cigarette smoke, garbage around the facility and people partying and making a lot of noise until after 1:00am. We felt very unsafe. Swipe cards to rooms weren’t working so the one staff had to run around and let everyone into their rooms. The only positive thing about this place is the staff was friendly. Was way over priced and the pictures online look nothing like to actual facility. Do not stay here! Would rather sleep in my car.
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 16 Aug 2023
Hello Tara,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. It was disheartening to read that we were not pleased with the odor of the room, the noise disturbances you encountered, that you were faced with safety concerns and the other highlighted concerns that hindered your stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I sincerely apologize that your stay didn't meet your expectations. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you re comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Tianna RediResponse Specialist

2/10 Terrible

Kathryn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Where to start! This Red Roof Plus definitely did not live up to its name for room 144. The bathroom and above the sink had visible black mould and it smelled musty/mouldy. The bathroom door would not shut. It looked like there may have been a leak from above at one point judging from the sagging and blistered ceiling The desk chair was missing a wheel. The floor and carpet were dirty. A t shirt from a previous tennant was found behind bathroom door. One comforter had a dirt mark on it and the other had small burn marks. We were so tired we did not complain until the next morning but hopefully this room will be repaired. On the plus side there was adequate lighting and plugs for our electronics
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 14 Aug 2023
Hello Kathryn,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. I am disappointed that your experience did not meet your expectations as you indicated the bathroom and above the sink had what appeared to be visible black mold, he bathroom door would not shut, the floor and carpet were dirty amongst other issues. Please accept our sincerest apologies any inconvenience or discomfort these issues may have caused. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I noticed you stayed in room 144. I will share your comments with the rest of the team in an effort to inspect the room for issues that might have caused your stay to be less than perfect. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Devorine RediResponse Specialist

8/10 Good

Barbara J

Disliked: Cleanliness, property conditions & facilities
the room was in need of a up grade, it smelled of stall smoke. Had to go to the office for air freshener.
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on 29 Aug 2023
Hi Barbara,The team at the Red Roof Inn PLUS+ University at Buffalo - Amherst would like to thank you for sharing your feedback with us. We were pleased to read that we earned your 4/5 score. However, you stated that the room was in need of an upgrade and that it had an unwelcome odor. As such, your feedback may be taken into consideration going forward.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.With thanks,XaoRediResponse Specialist

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The motel is looking very weathered, ceilings, bathrooms and exterior of hotel. It’s a discount motel that sits in an affluent area. The hotels around it are upscale and priced higher, we have a dog so are limited to choices. Was told at checking no ground room jugs available, once I said our dog will bark if people keep going by a ground floor king at the end of the building was suddenly available. I’m glad we got it but not looking good as a consumer being told not available then with concern for noise it’s available. We will look for a nicer dog friendly place
Stayed 1 night in Aug 2023
Response from Olivia RediResponse Specialist on 13 Aug 2023
Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience which prompt your 3/5 score. You indicated that the exterior of the hotel, the bathroom and the ceiling looked very weathered, and all the other concerns highlighted. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We will take your comments into consideration to make changes to improve our customer experience. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRediResponse Specialist

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Carla Red Roof Management on 11 Aug 2023
Hello Jennifer, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ University at Buffalo - Amherst we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

ZHECHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to accommodate with affordable and spacious living!
Stayed 1 night in Aug 2023
Response from Carla Red Roof Management on 9 Aug 2023
Dear Zhechen,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ University at Buffalo - Amherst. I am glad to read that you were pleased with the affordability of our property and the spacious living area, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Ann

Stayed 1 night in Aug 2023
Response from Kerry-Lee RediResponse Specialist on 10 Aug 2023
Hello Ann, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

orly, concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Aug 2023
Response from Carla Red Roof Management on 9 Aug 2023
Dear Orly, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ University at Buffalo - Amherst. I am glad to see that you had a good stay, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Dahong

Stayed 1 night in Aug 2023

4/10 Poor

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
Lobby stunk door and windows was filthy Room was not cleaned till after check in and I complained Sheets disgusting and stained No fridge microwave tea or coffee in room Had to keep shoes on Needs a lot of TLC
Stayed 2 nights in Aug 2023
Response from Olivia RediResponse Specialist on 8 Aug 2023
Hello Debbie,Thank you for your recent review of your stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. The situation you described regarding the lack of cleanliness of the room, the stained sheets and all the other concerns highlighted is truly regrettable. I am very sorry for your experience. In regards to the amenities mentioned, I saw where you booked a standard king room which does not have a microwave or refrigerator. In the future, should you require such amenities, I would recommend that you book one of our deluxe 2 full beds or superior king room. At Red Roof, it is our primary aim to give you a comfortable and accommodating experience and to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

4/10 Poor

Ram, Reynoldsburg

Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 27 Aug 2023
Thank you for taking a moment to complete our survey, Ram. The staff at the Red Roof Inn PLUS+ University at Buffalo - Amherst and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 Excellent

lanlan, Dix Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in May 2023
Response from Olivia RediResponse Specialist on 4 Aug 2023
Hi LanLan,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. I am glad that everything was great for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRediResponse Specialist

2/10 Terrible

swapan

Disliked: Staff & service, amenities, property conditions & facilities
I was with my family at Niegra falls from Friday night thru Sunday night, It was a terrible experience of our life at Hotel staying at Red Roof Inn in Buffalo.Not even Serves the Room at least.
Stayed 2 nights in Jul 2023
Response from Sashauna Red Roof Management on 1 Aug 2023
Dear Swapan,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. I am sorry that you had a terrible experience, prompting your 1/5 score. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

arun

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place reeks of cigarettes and urine. Rooms appears as if they were not cleaned in months. Sheets have dirty patches and people living here looks sketchy
Stayed 1 night in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 31 Jul 2023
Dear Arun,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the rooms that appears as if they were not cleaned in months, sheets have dirty patches along all the other concerns that you stated. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Amrita

Stayed 2 nights in Jul 2023
Response from Dannielle Rediresponse Specialist on 21 Aug 2023
Hello Amrita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 Terrible

aman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on 1 Aug 2023
Hello Aman,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

2/10 Terrible

edwin

Disliked: Cleanliness, property conditions & facilities
This place is really disgusting, extremely dirty, not for humans
Response from LaTunde Murrant. Rewards Specialist on 31 Jul 2023
Dear Edwin,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the place that seems extremely dirty. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too small for king sized bed. No refrigerator or microwave.Bathroom too small. Facetted loose. We had to request clean sheets due to stains. Bed very uncomfortable. We were there for 3 days told maid service not needed during our stay, she knocked on door anyway.
Stayed 3 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 31 Jul 2023
Dear Patricia,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the bed that was very uncomfortable, loose facetted and all the other concerns that you stated. Please accept our apologies. However, regarding the amenities that you mentioned, should you require these amenities on your next stay, you can request these upon arrival at the front desk.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Tracey

Stayed 1 night in Jul 2023
Response from Dannielle Rediresponse Specialist on 21 Aug 2023
Hello Tracey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 31 Jul 2023
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ University at Buffalo - Amherst and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

jeffrey

Disliked: Property conditions & facilities
This property was nothing like the photos, example of our experience: when we entered the both rooms, the floor was sticky, marks all over the sheet from blood and peep and poop stains.the bathroom had patched up hole that kicked in and the tub had flim all around it so we couldn’t have a shower. So went online to complain about the room and even that moe was impatient and actual rude. I would not recommend this place to anyone it should be remove it was like a crime sence
Stayed 1 night in Jul 2023
Response from Kamaria RediResponse Specialist on 31 Jul 2023
Dear Jeffrey,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria RediResponse Specialist

10/10 Excellent

Issa

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good
Stayed 7 nights in Jul 2023
Response from Kamaria RediResponse Specialist on 30 Jul 2023
Dear Issa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

2/10 Terrible

Dianna

Stayed 1 night in Jul 2023
Response from Kamaria RediResponse Specialist on 31 Jul 2023
Hello Dianna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

2/10 Terrible

Srinivasan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible smell in rooms. Rooms were smoked in. People were smoking weed and drinking in the corridors. No complimentary breakfast. Not suitable if you are traveling with kids.
Stayed 2 nights in Jul 2023
Response from Sharma RediResponse Specialist on 30 Jul 2023
Dear Srinivasan,We are sorry to hear your recent experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We appreciate your business and truly value your feedback. Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

mitch

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great price, not well kept grounds.
Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on 30 Jul 2023
Dear Mitch,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am happy to hear that you found our prices to be great. However, I am sorry the upkeep of our grounds was not being to your liking.Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sharma RediResponse Specialist on 30 Jul 2023
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Isiah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Sharma RediResponse Specialist on 30 Jul 2023
Dear Isiah,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Tuan

Stayed 1 night in Jul 2023
Response from Kamaria RediResponse Specialist on 29 Jul 2023
Hello Tuan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRediResponse Specialist

4/10 Poor

toni

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on 28 Jul 2023
Hello Toni, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST and I are sadden by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

8/10 Good

Gerald F

Travelled with partner
The refrigerator door was just hanging on to the refrigerator frame. Had to drag it into position to close.
Stayed 2 nights in Jul 2023
Response from Recordo Rediresponse Specialist on 28 Jul 2023
Hello Gerald,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. We welcome your 4/5 score. However, it's saddening to hear that your stay fell short of your expectations due to the faulted fridge you mentioned. Thanks for bring this to our attention, we will have the property check it out asap. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was so awful we've asked for a refund. All surfaces were dirty. No power to electrical plug at sink for hair dryer. Bathroom fan inop. Had to wipe out sink & tub before use. Rug filthy -- dust 'worms' ground into it. No outlets near head of bed for CPAP. Partly eaten granola bar and paper cup with ashes in it (in non-smoking property) were under bed. Toilet handle had brown stuff (???) on it.
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on 28 Jul 2023
Hello David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. It's saddening to hear that your stay fell short of your expectations due to the indicated poor housekeeping conditions and the layout of our plugs. Please know that this isn't a standard of service that we stand for and will be taken into consideration to improve our customers experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist