Lobby

Reviews of Motel 6 Buffalo, NY - Airport - Williamsville

2 out of 5

Reviews

6.2
Rating 10 - Excellent. 212 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 185 out of 1000 reviews" "
Rating 4 - Poor. 151 out of 1000 reviews" "
Rating 2 - Terrible. 214 out of 1000 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Prakhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Prakhar,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike, decent location next to I90 and not far from local bus stops which i made much use of with a Buffalo metro transportation card-saved me a very significant amount of money. No need for me to catch a cab!!
Stayed 5 nights in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Raymond,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Not the most updated hotel, but room was clean and its pet friendly with no additional charges. Beds are comfortable. Plenty of parking and nearby restaurants. For the price it’s the best we’ve stayed at in the Buffalo area.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Emily,Our team can't thank you enough for your five-star rating of our hotel. We are so glad to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

Brenda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We secured our stuff. The cleaning lady did not come in todo our bed clean our room or take out garbage. Not impressed. The room was pretty clean when we entered but do the bed check towels and remove garbage at the very least.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 5 Apr 2024
Hi Brenda,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

6/10 Okay

Ahsanul

Travelled with family
Disliked: Amenities
Its an OK place for spending the night
Stayed 1 night in Apr 2024
Response from Sophia CSR on 4 Apr 2024
Hi Ahsanul,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hassle check in
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Andre,Glad to see that you liked our check-in service. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.

2/10 Terrible

marie

Travelled with partner
Disliked: Property conditions & facilities
This is the most disgusting Hotel we have ever stayed at. Filthy Dirty, inside and out. The Front Desk Clerk was dirty and unkept. One bed was fine, the sheets had not been changed on the other bed. The whole experience was revolting. We tried to make other arrangements but everything was booked. We slept in our clothes and did not get under the covers for fear of bed bugs. I will be contacting the Head Office.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Marie,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Tre

Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Hi Tre,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.

10/10 Excellent

Sukhman

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Sophia CSR on 27 Mar 2024
Hi Sukhman,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

10/10 Excellent

Misty

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The price was definitely a good rating, especially bc it was a actually very nice🙂
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Hi Misty,Honestly, we are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional service. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping
Stayed 1 night in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Hi Andre,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable accommodations and friendly staff
Stayed 1 night in Dec 2023
Response from Sophia CSR on 20 Mar 2024
Hi Andre,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 Good

albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quiet and safe
Stayed 1 night in Mar 2024
Response from Sophia CSR on 7 Mar 2024
Hi Albert,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 25 Feb 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The service people took forever to attend and were very grumpy.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 23 Feb 2024
Hi Jennifer,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Tiffani

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Tiffani,We are glad you had a nice stay with us and we appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

2/10 Terrible

Noelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty their was dark in the corner
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Steve

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Steve,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Kirsten

There are people screaming and fighting in the hallway, like I am afraid for my life screaming. I am going to demand my money back this is insane.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 18 Feb 2024
Hi Kirsten,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

4/10 Poor

Nathanial, Moravia

Liked: Staff & service
Well the bathroom snelled like someone had been smoking in it which it was a non smoking room
Stayed 1 night in Feb 2024
Response from Sophia CSR on 18 Feb 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Daniel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 18 Feb 2024
Hi Daniel,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Christine,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Delores

Stayed 4 nights in Jan 2024
Response from Sophia CSR on 21 Mar 2024
Hi Delores,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough snow cleanup in the parking spots
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Hi Arthur,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff!
Stayed 1 night in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Hi Andre,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Mahebul

Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Jamie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Winston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Internet, Telephone doesn't work, No soap, No microwave, No breakfast, Limited towels etc.. You get what you pay for.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Waylon

Liked: Cleanliness, staff & service
My dog
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Dear Guest,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

raamah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Tre

Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Harmony

Charged twice For one day
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Audrey

Stayed 1 night in Dec 2023
Response from TJ on 7 Jan 2024
Thank you and we hope you,'ll choose us again.

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff
Stayed 1 night in Dec 2023
Response from Sophia CSR on 31 Dec 2023
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff and very clean
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Hi Pamela,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 Okay

kathy

Travelled with partner
Liked: Cleanliness, staff & service
Conveniently located near the airport is a bit tricky to find so be careful to exit the roundabout. This is a basic hotel...no breakfast, toiletries etc. BUT it was clean and good for the one night's sty after a midnight flight arrival...
Stayed 1 night in Dec 2023
Response from Sophia CSR on 25 Dec 2023
Hi Kathy,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Lauri B

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sophia CSR on 25 Dec 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Kelvin

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 25 Dec 2023
Hi Kelvin,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
You better hold it 😳
The toilet in the first room wouldn't flush the second night there. The maintenance guy came in and use the plunger and snake on it. It was fine until the next morning, when it stopped flushing again. I reported it to the front desk again. I requested to be moved into a different room.....I could no longer stay in that room. Obviously there was a very bad plumbing problem connected to several different rooms. I couldn't use the toilet for several hours overnight until I was moved upstairs to a different room.
Stayed 4 nights in Nov 2023
Response from Sophia CSR on 16 Dec 2023
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sophia CSR on 15 Dec 2023
Hi Larry,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Yuuki

Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Heather

Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Hi Heather,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Excellent

Rys

Liked: Cleanliness, staff & service
Response from Sophia CSR on 13 Feb 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Rys

Liked: Cleanliness
Response from Sophia CSR on 13 Feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and had good heating that we could adjust to be comfortable. Helpful staff in the office, plenty of room to park.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 6 Dec 2023
Hi Allyson,It's great to know that your room was clean and that you found the heating system to be comfortable with the flexibility to adjust as needed. We're also pleased that our staff was helpful, and you had ample parking space. Your feedback is valuable to us, and we appreciate you choosing our accommodation.

6/10 Okay

Norbert

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk was very unprofessionally dressed. The room itself was frigid and the floor never warmed up despite the heat being turned up.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Dec 2023
Hi Norbert,We sincerely apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and will address the issues you've mentioned with our front desk team to ensure a more professional appearance. Your comfort is of utmost importance to us. If you choose to stay with us again, we're committed to making your next experience more positive.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great location close to shopping and restaurants. Nicely tucked away on a quiet street. Perfectly suitable for a cheap nights stay.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 6 Dec 2023
Hi Laura,It's wonderful to hear that you enjoyed our great location, close to shopping and restaurants and that you found our hotel nicely tucked away on a quiet street. We're pleased to have provided you with a comfortable and affordable stay. If there's anything specific that stood out to you or any suggestions you may have, please feel free to share. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing us!

10/10 Excellent

Fred

Liked: Cleanliness, amenities
Very comfortable
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Hi Fred,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Bonnie

Stayed 3 nights in Nov 2023
Response from Sophia CSR on 18 Dec 2023
Hi Bonnie,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Ankir

Stayed 1 night in Nov 2023
Response from Sophia CSR on 17 Dec 2023
Hi Ankir,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.