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Reviews of Holiday Inn Buffalo Amherst

3 out of 5
Holiday Inn Buffalo Amherst
1881 Niagara Falls Blvd, Amherst, NY

Reviews

7.6

Good

Rating 10 - Excellent. 178 out of 757 reviews" "
Rating 8 - Good. 314 out of 757 reviews" "
Rating 6 - Okay. 158 out of 757 reviews" "
Rating 4 - Poor. 76 out of 757 reviews" "
Rating 2 - Terrible. 31 out of 757 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Lewis, Texas

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Outdated
The room decor was very dated. The carpet in the hallways outdated and stained. The lampshades were old, the toilet handle was barely hanging on. The bath tub and sink were old and scratched. We had to switch rooms because the heater didn't work in the first room they gave us. A little pricey for an outdated hotel. The rooms were spacious and the beds were comfortable.

8/10 Good

ANN

Liked: Room comfort
Our stay wasn't bad, did find out the hotel will be demolished the end of October. Don't book for November.

6/10 Okay

Lisa

Disliked: Staff & service, property conditions & facilities
We were given a key to an occupied room when we walked in. It was like a perverted scene minus the actors. We were given another room that was also occupied; a woman was laying on the bed watching tv. The third room was finally empty and we were comped breakfast, but after that awful check in experience, it was not worth what we paid.

4/10 Poor

Chris

Disliked: Staff & service, property conditions & facilities, room comfort
The rooms and property are run down. The room smelled musty. Everything needs to be updated. This is not a Holiday Inn property-it's independently owned.

6/10 Okay

Sarah, Petoskey MI

Liked: Cleanliness, staff & service
Close to exit
Stayed for a few days. Excellent staff, with quick, friendly service. Hotel was dated and could use an update. Run down neighborhood, so we weren't entirely comfortable walking around town. Short drive to Niagara Falls and easy access from the highway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

steven j.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Fine!
The free wifi worked well for my phone, but did not work for my laptop. Room was what I hoped for, but there was no microwave oven as I had expected (the hotel data had indicated there would be one in the room when I booked), but there were microwaves relatively nearby in the hallway, so not a big deal. I knew there would not be a continental breakfast, so no disappointment (but I had expected a microwave in the room, as indicated previously). Their restaurant/bar was good; I had an excellent piece of grilled salmon. Wouldn't hesitate to stay there again, and would do Holiday Inn again, as well as Hotels.com (this was my first use). So, overall...Quite Fine!

4/10 Poor

Gary, Weatherford, OK

Disliked: Staff & service, property conditions & facilities, room comfort
Aging property
We thought we were getting the HI express hotel but this is not that nice. Aging property, needs updates in terms of mattress and bedding quality. It probably was clean enough but due to the age of carpet, paint, furniture it made me wonder if it really was clean. No elevator, check in person not friendly at all, not helpful, hard to get him to answer questions. Not a good stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel near University
It is close to the university. Sometimes it is difficult to make a left turn from the parking lot to get to the main road to campus. Use your GPS to navigate using right turns. It is safer.

4/10 Poor

Ronald, NYS

Liked: Cleanliness
Disliked: Property conditions & facilities
If necessary, stay
The hotel entrance was filthy. Garbage everywhere. The lobby plants were in a desperate need of water. The bathroom was clean but dated. The toilet impossible to sit on.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place close to I-80
Very comfortable, nice staff. Only wish that smoking was not allowed near the front entry outside. When loading and unloading our car we were subjected to cigarette smoke which was most unpleasant.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Niagara Falls
I chose this hotel because of its distance from Niagara Falls. Its about 20 mins drive away which suited us fine. The hotel looks a little dated, but the rooms were clean and the bed was the most comfortable I have ever slept in. The staff were very helpful and welcoming. I would happily recommend this hotel.

6/10 Okay

Tony, N Y

Disliked: Property conditions & facilities
More maintenance needed
The premises was very average and it is apparent that the appropriate capital to maintain the facility is not being utilized.

8/10 Good

Patricia, Huntington

Liked: Cleanliness, property conditions & facilities, room comfort
It was very nice beds very comfortable very clean staff friendly ammenities very nice gym had enough equipment pool hours great. Parking excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
This is the third year that we have stayed here. Close to our family and friends. Very clean and nice and very comfortable. Staff is very helpful. We love it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was good. Staff was friendly. Only problem was wifi signals. But i got credit for that.

8/10 Good

Cindy, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over on our way to Alexandria Bay....beds were excellent! rooms were nice and clean, Some improvements needed on lamp shades...(having no bearing on the comfort and cleanliness). Just a friendly hint....

4/10 Poor

sean

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and needs a reno.
This hotel is old and is not up to par with a typical Holiday Inn. For the price we paid it was not worth it.

4/10 Poor

Ran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Very unhappy with my stay. First room key wouldn't work. I was given another room but someone tried to get in while I was inside. Plus received an unsolicited wake up call st 6:30am. All of which was denied by hotel front desk staff. I will not stay there again.

8/10 Good

Ro, Tucson, AZ

Liked: Cleanliness, staff & service
FOR A QUICK VISIT
Stayed only one night but room was good and staff very helpful. Good location for our needs. Be very aware that this Holiday Inn is being razed in November, 2016 and you must ask if all facilities will be available until then, I would advise.

10/10 Excellent

Debra, Oshawa, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mini vacation!
Another great stay. Quiet hotel and great staff. Enjoyed our meals in the hotel Bar and Grille restaurant.

6/10 Okay

Abdul I

Disliked: Staff & service, property conditions & facilities
not as great as i expected from holiday inn
just ok to stay for a night

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Short trip and have stayed here before. Nice, older place but beds, rooms and temperature were great. Friendly and helpful staff. Only disadvantage is no elevator.

6/10 Okay

Armando, Providence, RI

Ok
Ok

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kellie, Waterloo, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction guaranteed!!!
We were VERY happy with our stay!!! The pool was awesome!! The staff couldn't have been nicer! We would definitely stay there again AND recommend it to everyone!

6/10 Okay

Akhila, Bridgewater, NJ

Liked: Cleanliness, staff & service
Niagara Trip July 2016
The facility was clean and the staff helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and afforable. Close to the highway and equidistant between Niagara Falls and Buffalo - ~20 minutes to both destinations. Only downside was a less than stellar wifi connection (had to situate the desk chair by the door to get a somewhat decent and consistent reception).

6/10 Okay

Donell, Toronto

Disliked: Property conditions & facilities
Let down again by hotels.com
Once again hotel was not really what the pictures showed. The hotel lobby and hallway was not at the level of cleanliness and design as I thought.

8/10 Good

andrew, Horseheads

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little getaway
Very nice hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY HELPFUL!!!
HOTEL WAS CLEAN, STAFF WAS FRIENDLY. WE WERE IN BUFFALO FOR A SWIM MEET, THE RESTAURANT'S KITCHEN WAS CLOSED AFTER 10PM BUT THE BAR STAFF WAS EXTREMELY HELPFUL. THE BARTENDER CALLED ANOTHER LOCAL RESTAURANT TO INQUIRE ABOUT THEIR HOURS SO WE COULD FIND DINNER!!

8/10 Good

David

Liked: Staff & service, room comfort

8/10 Good

Jose, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Clean, comfortable hotel at the right price. Staff was courteous and helpful. Indoor pool was great to entertain the little ones. Free cookies, tea and coffee are provided at the lobby. I recommend it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy / Convenient Stay
We required elderly handicap access and convenience for hotel and dining. Very accessible and accommodating on request. We appreciate all the effort made for us by hotel staff and services personnel. We enjoyed the indoor heated swimming facilities for relaxing and easy dining at the grill off the lobby and room service. Convenient short drive to Niagara Falls from hotel to complete our trip with some breathtaking views of the area.

10/10 Excellent

Liz, pawleys island sc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Clean and comfortable. A little dated but nice and clean. Good location

10/10 Excellent

couple

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
The hotel is very comfortable, clean and the room we had was quiet. It is better to have a room facing away from the highway. The hotel has a wonderful swimming pool.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Clyde, Brushton NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
It was very nice. The only con was that it was a very small bathroom

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

j

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The restaurant staff arrogant. and took 25 minutes to get the breakfast

4/10 Poor

Kristine, West Henrietta NY

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn't stay there
The coffee pot was broken in the room and the front desk response was, "oh well" The tub drain was clogged and the pool area was dirty. Very disappointed no coffee in the morning. No bagels, juice or fruit. Will Not stay here again!!!!

6/10 Okay

Nikki, Chicago

Bathrooms need some work.
It wasn't great nor was it horrible. Wear shower shoes in tub 😳

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the highway. Clean rooms
Stayed a night. Can't complain. Allowed us to check out late.

10/10 Excellent

Joan, Ripley, N. Y.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Liked the pool, the room was perfect with 2 beds for my daughter and I, best hotel beds we ever slept in, really nice bar tender, all employees we talked to were very nice and helpful. My daughter is only 5 foot 1in. she almost needed a stool LOL we thought it was funny. I would definitely recommend and stay again.

8/10 Good

Don, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would have been nice to have breakfast included, but getting it only cost an extra $5 so really nothing to complain about.

6/10 Okay

Elaine, amherst NY

Liked: Cleanliness, staff & service
Good overnight . Price excellent .
A last minute decision to stay overnight and the price was great and the staff very helpful. Older hotel but well maintained .

10/10 Excellent

colleen, penn.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just stay over night, but very comfortable.
the mattress excellent to sleep on. very quiet room. bathroom could be a little bigger but it serve well.