Exterior

Reviews of DoubleTree by Hilton Hotel Buffalo - Amherst

4 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 155 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ydieh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom was cleaned. Good area to park. Close to the good restaurants.
Stayed 1 night in Mar 2024

4/10 Poor

Deanna

Travelled with family
Disliked: Cleanliness, amenities
The staff was helpful and kind. Front desk and check in went very well. The room was dirty and shower had hair in it along with a used toilet paper roll. Phone in room didn’t work and the jets in the hot tub were broken during the duration of my stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Andrea

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here August 2023 and I loved it. Very clean and well maintained. They also offered a free shuttle which I used in the evening to go out for dinner. Went back March 2024 and there was a noticeable difference in the cleanliness of the room and overall hotel. Microwave in the room was dirty, stained towel, dusty room and the TV had no satellite the 1st night there. They fixed the TV the 2nd night. They also no longer offered the shuttle. I won’t go back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aimee

We had an awesome stay! The pool and hot tub were the best part. The food was good and the service was excellent!
Stayed 2 nights in Feb 2024

10/10 Excellent

Vincent

Stayed 1 night in Feb 2024

6/10 Okay

Carol

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was great. Room great. Pool problematic - dirty it needs to be vacuumed badly and the water was freezing cold it was more like a cold plunge. Whirlpool was also inder construction.
Stayed 1 night in Feb 2024

4/10 Poor

Travis

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I was disappointed with the service upon arrival. The front desk lady was nice, although when I entered the hotel no one was at the front except a serving waitress whom did not look like she enjoyed her job. She did not say hi or smile. I arrived at 830pm and asked what time the bar and restaurant was open until and they said she was closing it right then. Your website said it was open until 12am. I ended up having your cookie for dinner, which I will say was delicious, but would have appreciated the restaurant staying open. There was hair in the shower and lots of dust bunnies in my room on the walls and roof.
Stayed 1 night in Jan 2024

8/10 Good

Ted

6/10 Okay

Christopher

Travelled with group
Clean but dated
Stayed 1 night in Jan 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Emma

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Tv in my room wasnt working. Would turn on for a few minutes then the screen would become jumbled. Bathroom needed to be better cleaned. Hotel staff was very nice, hotel is in a good location.
Stayed 1 night in Dec 2023
Response from Cynthia- Assistant General Manager on 24 Jan 2024
I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Thankyou

8/10 Good

David

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually book hotels near UB when coming to town, as there is a cluster of hotels in area. This Doubletree a step above the others in Neibhborhood IMO. Only issue we had were noisy people up upstairs......think they were kids as there was a Hockey Tournament and it seemed like there were a lot of kids/parents at Hotel. Noise the guests, not the hotels fault. Clean, easy to get to, very comfortable room and beds.
Stayed 2 nights in Dec 2023
Response from Cynthia- Assistant General Manager on 24 Jan 2024
I would like to start by apologizing to you for the inconveniences you faced during your stay. We try our very best to walk the halls, and enforced our quiet time when we have Hockey torments. We appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Viveck

Stayed 1 night in Dec 2023

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Rachel

Liked: Staff & service, property conditions & facilities
the hockey kids were annoying and the bathroom really needs to be cleaned. i wouldn't shower there. the floors were also dirty in our room and the bathroom.
Stayed 3 nights in Nov 2023
Response from Cynthia on 6 Dec 2023
Thank you for choosing Doubletree and for taking the time to provide feedback about your experience. On behalf of our entire team, we would like to apologize to you for not meeting your expectations. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future.

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year for thanksgiving and we love it. The pool and hot tub are always warm and clean. The staff is always friendly. Food is good but could be fresher but still the staff is super friendly. Loved the bartender and host this morning for bfast. Clean rooms, close to everything we need. Thank you!!
Stayed 1 night in Nov 2023
Response from Cynthia on 6 Dec 2023
Thank you for sharing your experience. It is rewarding for us to know you enjoyed your stay. We hope to have many more opportunities to have you as our guests in the future. Until your return, safe travels.

10/10 Excellent

Lillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

SAIF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to spend a night
Stayed 1 night in Nov 2023

10/10 Excellent

Rattana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, except kids playing outside parking lots.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Vernitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was peaceful
Stayed 1 night in Nov 2023

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Baby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighborhood
Stayed 1 night in Oct 2023

6/10 Okay

Wendy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our welcome was great but the bedding had stains and I asked for it to be changed and all they did was remake the bed … in the end I asked for bedding and I changed and made the bed also they put us in a room that had water leaking from the ceiling by our door in the hallway
Stayed 1 night in Oct 2023
Response from Cynthia on 6 Dec 2023
Wendy,We strive to give excellent and impressive service to all our guests, and I am sorry for what happened. I have shared your comments with the department managers, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. We value your feedback and welcome the opportunity to serve you better.Sincerely,

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Beach To

Disliked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recommend
Stayed 1 night in Oct 2023

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom floor was not cleaned, missing bathroom amenities, and the chair at the work desk was broken in the reclined position.

10/10 Excellent

Michelle

Stayed 2 nights in Oct 2023

10/10 Excellent

Emily

Stayed 1 night in Oct 2023

8/10 Good

Roxane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great we’re super friendly and nice. Easy check in check out. Plenty of parking options
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Clare

Stayed 2 nights in Sep 2023

4/10 Poor

Jason

Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Stayed 1 night in Sep 2023

8/10 Good

Janice

Travelled with family
Liked: Amenities, property conditions & facilities
Quiet property, bathroom very small shower wasn’t the cleanest. Drain very slow in shower. Asked for fresh towels on Monday only got one facecloth the dirty towels were left in the shower. They were not removed. Had housekeeping trying to enter our room at 9:30 this morning said we were still in the room still trying to get in.
Stayed 2 nights in Sep 2023

4/10 Poor

Lesely Rasmussen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in need of upgrading. The rooms are not cozy. No carpet, dirty tile floors and laminate.
Stayed 1 night in Sep 2023

10/10 Excellent

KANDI, BAKERSFIELD

Stayed 1 night in Sep 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Overall a decent stay. Staff were friendly. Check in was a breeze. Bathroom was very tiny and as there wasn't any ventilation, obvious mold was noted around the shower and ceiling were moisture collects. Otherwise beds were comfortable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ming

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

james

Stayed 1 night in Sep 2023

8/10 Good

Angelo

Stayed 2 nights in Sep 2023

6/10 Okay

Judy

Disliked: Cleanliness, amenities, property conditions & facilities
Property needs some updates Bathroom floor looks very dirty. Clean towels hard to get.
Stayed 5 nights in Aug 2023

6/10 Okay

Reginald

Travelled with family
Liked: Staff & service, amenities
This place needs a refresh. It looks and feels old, especially after staying at the Hyatt the night before.
Stayed 1 night in Aug 2023

6/10 Okay

Raymond, Little Neck

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room has worn out floor board and bathroom tiles. Overall is ok.
Stayed 1 night in Aug 2023

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff and hotel was nice. View not the best because of woods and construction. I’d stay again though.
Stayed 1 night in Aug 2023