Lobby

Reviews of Comfort Inn University

2.5 out of 5
Comfort Inn University
1 Flint Rd, Buffalo, NY

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1003 reviews" "
Rating 8 - Good. 339 out of 1003 reviews" "
Rating 6 - Okay. 180 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 53 out of 1003 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is perfect for any shopaholic. Plenty of parking. Hotel was very clean. However, found my unit’s bathroom fan Very noisy and both double beds mattresses were very uncomfortable.
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 17 Apr 2024
Dear Lina,We are glad to hear that our hotel's location and parking were convenient for your shopping needs and that you found the hotel to be clean. However, we apologize for the inconvenience caused by the noisy bathroom fan and the uncomfortable mattresses in your unit. We will address these issues promptly to ensure a better experience for our guests. We guarantee that you'll like your next experience. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Bed was comfy. Nice and clean.
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 15 Apr 2024
Dear Guest,Thank you for the great comments. We are delighted to hear that you had an excellent experience and found our beds to be comfortable and the rooms nice and clean. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area. Sincerely,Hotel Manager.

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, it included a small fridge and microwave, which was handy. It's pet friendly - and yet quiet - we didn't hear any barking during the night. The staff were all friendly and helpful. The only negative is the bathroom showed wear & tear - though it was very clean.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Marilyn,We're delighted to hear that you enjoyed your stay with us! It's fantastic that you found your room clean and equipped with convenient amenities like a fridge and microwave. We're glad that our pet-friendly policy didn't compromise the quiet atmosphere you were looking for. Thank you for your understanding regarding the wear and tear in the bathroom; while we strive to maintain all areas of our property to high standards, we'll certainly address any areas needing improvement. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic hotel to stay in. We wanted something convenient to walking to UB North campus
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 6 Apr 2024
Dear Guest,Thank you for the review. We're glad to hear that you found our hotel to be a good choice for your needs and appreciated the convenience of its proximity to the UB North campus. We strive to provide a comfortable and convenient experience for our guests, and we met your expectations in this regard. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 1 Apr 2024
Dear Christine,Thank you for your kind review. We're delighted to hear that you found the room to be clean and that you had a good experience during your stay. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to having you with us many times in the future.Sincerely,Hotel Manager.

10/10 Excellent

Stuart

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 26 Mar 2024
Dear Guest,Thank you for your feedback. I’m glad you had such a nice experience with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

8/10 Good

Naomi

Liked: Cleanliness, property conditions & facilities
Hotel was perfect for a one Night stay. Checked in at 10 pm and were gone by 7 am the next morning.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 26 Mar 2024
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We hope to see you again soon.Sincerely,Hotel Manager.

8/10 Good

Philip, Pickering

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although it appears to have had an upgrade, there were certain items that could improve. The closet didn't have a door making the room look old, and the bath room fan was very noisy. The carpet should be replaced with tile or a similar surface to give it a cleaner look. On a positive note, the bed was comfortable. One last thing, it took a long time to get hot water to the room. Please do not post this on your reviews.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 19 Mar 2024
Dear Philip,Thank you for your stay. We apologize for any inconvenience these issues may have caused during your stay. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Leo

Salina at the front desk was amazing!
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 19 Mar 2024
Dear Guest,Thank you for your kind review. I am thrilled to note that you liked the staff service and had a good experience. We take serving our guests very seriously and are very pleased that we met your needs so well. We always look forward to satisfying repeat guests again and again. Sincerely,Hotel Manager.

8/10 Good

Charisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 18 Mar 2024
Dear Charisa,Thank you for your feedback. We are happy to hear that you enjoyed your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 16 Mar 2024
Dear Guest,Thank you for your kind review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Jake

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 13 Mar 2024
Dear Guest,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We hope to see you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Delia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 13 Mar 2024
Dear Delia,Thank you for the review.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location. Friendly staff and accommodating. Hotel reeked of marijuana by elevator. Was woken at two am by woman screaming down the hall to a boyfriend with whom she was arguing. He liked alcohol more than her. Glad she left.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 8 Mar 2024
Dear Donna,Thank you for commenting. I'm glad to hear that you had a positive experience with our friendly and accommodating staff, enjoyed the nice location, and had an overall good experience. We do greatly apologize for your stay not being up to your satisfaction. We will use your comments as we change and improve. We guarantee that your next visit will be awesome. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Pantera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 7 Mar 2024
Dear Guest,Thank you for the feedback. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

10/10 Excellent

fred, Elmira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 4 Mar 2024
Dear Guest,Thank you for the review. I’m very pleased that you had such a great time during your stay with us. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to serving you again soon.Sincerely,Hotel Manager.

6/10 Okay

Claudio

Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 25 Mar 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret any inconvenience you faced. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

4/10 Poor

li

Stayed 1 night in Mar 2024
Response from Hotel Manager. on 23 Mar 2024
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel but overpriced............better value elsewhere
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 29 Feb 2024
Dear Michael,Thank you for the review. We are glad that you had a great experience with us. Guests who choose our hotel are mostly happy and satisfied. It is our vision to be our guests' favorite hotel destination when they visit the area. Our goal and aim is to make your next visit with us overwhelmingly positive. I hope that you will stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

Moses

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in Feb 2024
Response from Erika Castellaw on 26 Feb 2024
Dear Moses,Thank you for your perfect rating! We're delighted to hear that you found our hotel clean during your stay. Providing a clean and comfortable environment is one of our top priorities, and we're glad that we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Erika Castellaw Comfort Suites University

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here frequently. My child studies at UB so this hotel is close to campus and extremely convenient for my family.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 23 Feb 2024
Dear Christine,Thank you for choosing our hotel. We're delighted to hear that our location close to campus has been extremely convenient for your family. Our goal and aim is to make your next visit with us overwhelmingly positive. I look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property - very clean. Hotel had a nice little charm to it
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 23 Feb 2024
Dear Jack,Thank you for the review. We're thrilled to hear that you found our property to be nice and very clean. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Mikey

Liked: Cleanliness, staff & service, property conditions & facilities
Alot
Response from Hotel Manager. on 13 Feb 2024
Dear Mikey,Thank you for your feedback. I’m pleased we were able to provide you with a great experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 Good

Denise Darlene

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 9 Feb 2024
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time.Sincerely, Hotel Manager.

10/10 Excellent

Ahmed, Athens

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have trouble walking and standing I prefer something on the first floor , close to the exit because my pet is usually with me, but even though I always ask for the first floor the last three times I was put on the second floor. Otherwise everything was good I wish they would get strawberry jelly lately there has only been grape for breakfast. I love the scrambled eggs.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 31 Jan 2024
Dear Ahmed,Thank you for providing the review. I am pleased that you found a generally nice experience. But, we apologize that we didn't live up to your expectation in some way. We shall definitely work on your observations. We're evolving over time and can be sure that your next stay will be nice. I hope that you will give us another chance to serve you again.Sincerely,Hotel Manager.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 19 Jan 2024
Dear Wayne,Thank you for the review. It's wonderful to hear that we were able to provide you with a great experience. We strive to ensure that our guests have a memorable and enjoyable time and that we can meet your expectations. Your repeat stay would be a pleasure and an honor.Sincerely,Hotel Manager.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Everything was great! The lady that takes care of breakfast was awesome! We will come back and stay again! Thanks for everything! Go Bills!
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 18 Jan 2024
Dear Jacqueline,Thank you for sharing your experience. We're delighted to hear that you had a great experience and enjoyed the breakfast service provided by our staff. We take real pride in this hotel and in meeting the needs of a variety of guests. It's nice to see that you will stay with us again, and I hope you have the opportunity to do that soon. Sincerely,Hotel Manager.

8/10 Good

David

Travelled with family
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on 1 Jan 2024
Dear David,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Okay

Maria

Stayed 1 night in Dec 2023
Response from Hotel Manager. on 1 Jan 2024
Dear Maria,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 26 Dec 2023
Dear Laura,Thank you for the review. I’m glad we could provide a nice room and great service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 22 Dec 2023
Dear Mark,Thank you for your feedback. I’m glad we could provide a nice room and great service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope you have the opportunity to do just that very soon.Sincerely, Hotel Manager.

10/10 Excellent

ROSA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 17 Dec 2023
Dear ROSA,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

10/10 Excellent

Edward

Stayed 1 night in Dec 2023
Response from Hotel Manager. on 14 Dec 2023
Dear Guest,Thank you for the feedback. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope you have the opportunity to do just that very soon.Sincerely, Hotel Manager.

8/10 Good

Kurt

Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 2 Jan 2024
Dear Guest,Thank you for the review. We are thrilled to hear that you had a wonderful stay with us. It brings us great joy to know that we were able to meet your expectations and provide you with a positive experience. We hope to welcome you back in the future.Sincerely,Hotel Manager.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay and would stay here again.
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Guest,Thank you for the review. I'm glad to hear that you had an enjoyable stay with us. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly liked the place! Breakfast was good had lots of options and they cleaned my room when I asked and were super nice any time I had any questions. Not sure why the rating was so low I would definitely stay there again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Guest,Thank you for commenting. It's great to hear that you enjoyed the breakfast and the cleanliness of your room was to your satisfaction. Our goal and aim is to make your next visit with us overwhelmingly positive. It's nice to see that you will stay with us again, and I hope you have the opportunity to do that soon. Sincerely, Hotel Manager.

10/10 Excellent

Thomas

Great for price paid
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Thomas,Thank you for the review. It's great to hear that you enjoyed your experience and found it to be a good value for the price paid. We take great pride in it and believe that is what sets us apart from other hotels. We hope to welcome you back in the future.Sincerely,Hotel Manager.

10/10 Excellent

Brennell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a short stay. Close enough to the airport. We drove.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 29 Nov 2023
Dear Brennell,Thank you for the review. We're gratified to learn that you found our hotel to be nice for a short stay and that our location near the airport was convenient for you. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that you will choose to stay again.Sincerely,Hotel Manager.

8/10 Good

Anthony

Liked: Amenities
Clean
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 23 Nov 2023
Dear Anthony,Thank you for your kind review. We are delighted to learn that you discovered the clean room and had a positive experience. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

10/10 Excellent

Trevor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet well kept
Stayed 1 night in Nov 2023
Response from Comfort Inn University on 22 Nov 2023
We are happy to hear that we met all of your expectations during your stay with us. We look forward to seeing you again soon!

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee was horrible at breakfast. Rest of breakfast (waffles, bagels, cereal) ok. Signs said housekeeping would refresh every three days Im ok with that, but i expected them to refill in room coffee supplies especially cups. Exit by our room was accessible from the outside with our room key, but the relesse latch to go outside was broken and you couldnt open the door- which felt like a fire safety concern. Pool was very small, ok for young kids, not really for teens or adults. Overall decent value for price
Stayed 2 nights in Nov 2023
Response from Comfort Inn University on 22 Nov 2023
We are sorry to hear about the issues that you experienced during your stay with us. We will address your concerns with our housekeeping team to ensure these types of things do not happen in the future. We have also since repaired our front entrance door as the safety and security of our guests is always our main concern. We hope that you will give us another opportunity should your travels bring you to our area in the future.

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Comfort Inn University on 15 Nov 2023
Thank you for your 5 star review, we look forward to seeing you again soon!

10/10 Excellent

Kelly

Stayed 2 nights in Oct 2023
Response from Comfort Inn University on 14 Nov 2023
We enjoy providing a great experience for all kinds of travelers, and we are very pleased that you enjoyed being with us at our hotel!

10/10 Excellent

alan

Stayed 2 nights in Nov 2023
Response from Comfort Inn University on 13 Nov 2023
Thanks for letting us know that we deserve your 10 star rating, we appreciate it and hope to see you again soon!

8/10 Good

Debbie

Stayed 1 night in Nov 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Guest,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to seeing you again soon.Sincerely,Hotel Manager.

6/10 Okay

Jeffrey

Travelled with family
Liked: Property conditions & facilities
The room although nice was extremely small.
Stayed 2 nights in Nov 2023
Response from Comfort Inn University on 13 Nov 2023
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place to sleep, good breakfast.
Stayed 1 night in Nov 2023
Response from Comfort Inn University on 8 Nov 2023
We are happy to hear that you enjoyed your stay and we hope to see you the next time your in our area!

10/10 Excellent

Maseray

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet area, comfortable room/bed, has cable/good channels included. has a microwave and fridge to store and heat up foods, love the room service option and free breakfast. great perks for a good price.
Stayed 1 night in Oct 2023
Response from Comfort Inn University on 8 Nov 2023
We're so glad that you had a wonderful experience with us, we look forward to seeing you again!

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Comfort Inn University on 6 Nov 2023
Thank you for your 10 star review, we're happy to hear that you enjoyed your stay with us!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfy but in need of attention
The pros: clean! The room was very clean. The bed and pillows were super comfortable! I slept great, and I rarely do on a good night at home. Breakfast looked good, but only had OJ and coffee. Coffee is the best hotel coffee I’ve ever had! I would stay again for those reasons. The cons: in desperate need of updates. Cracked floor off elevator, bubbled walls, paint on fixtures in room. Outlets didn’t all work, and those that did, plug would fall out. Horrible extremely loud light/fan in bathroom.
Stayed 2 nights in Nov 2023
Response from Comfort Inn University on 6 Nov 2023
We appreciate your positive feedback in regards to the cleanliness of your room and the comfort of your bed. We will work diligently to address your other concerns so that we can provide a better experience for our guests in the future.