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Reviews of Believe Madero Hotel

4 out of 5
Believe Madero Hotel
Chile 80, Puerto Madero, Buenos Aires, Capital Federal

Reviews

7.4

Good

Rating 10 - Excellent. 33 out of 103 reviews" "
Rating 8 - Good. 29 out of 103 reviews" "
Rating 6 - Okay. 23 out of 103 reviews" "
Rating 4 - Poor. 10 out of 103 reviews" "
Rating 2 - Terrible. 8 out of 103 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2024
Response from Believe Madero Hotel on 13 Mar 2024
Dear Dan, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Giancarlo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a quiet area, a few blocks from Puerto Madero.
Response from Believe Madero Hotel on 23 Jan 2024
Dear Giancarlo, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Believe Madero Hotel on 5 Jan 2024
Estimado Stefan, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

10/10 Excellent

Carolina

Stayed 1 night in Dec 2023
Response from Believe Madero Hotel on 23 Jan 2024
Estimada Carolina, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

2/10 Terrible

Olivia

Travelled with group
Disliked: Amenities
Stains in sheets, towels. Not too clean. Rusty bathtub. Air conditioning malfunctioned our entire stay. Window didn’t close well. The only good thing was the price.
Stayed 4 nights in Nov 2023
Response from Believe Madero Hotel on 30 Nov 2023
Dear Olivia, We are sorry that your experience at our hotel did not meet your expectations. We are committed to providing exceptional stays, which is why we may contact hotel management to verify and correct what you tell us. We thank you for taking your valuable time to send us these comments so we can improve.

10/10 Excellent

Maria, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean centric hotel. Nice staff, close to restaurant in Puerto Madero area
Stayed 1 night in Nov 2023
Response from Believe Madero Hotel on 23 Nov 2023
Dear María, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

8/10 Good

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Near san thelmo and 15 min from puerto madero where restaurants are located
Stayed 4 nights in Nov 2023
Response from Believe Madero Hotel on 21 Nov 2023
Dear Kenneth, We are glad you enjoyed your stay. We appreciate your comments and hope to welcome you again.

2/10 Terrible

Roger

Travelled with family
Disliked: Cleanliness
I came at 11am to check in, and left my luggage at the front desk until it was time for check-in. I showed up at 11:30pm and they told me that maintenance have to fix a leaking in the bathroom, and left the room uncleaned. They have the whole day to either 1. Clean the room, 2. Notify me about the situation, 3. Switch me to a new room. Instead they gave me the option of sending me to a new hotel that is not nearby or the latest which it was hanging and waiting in the lobby of the hotel while they cleaned the room. Truly disappointed and I can’t believe the poor and unprofessional end result.
Stayed 1 night in Oct 2023
Response from Believe Madero Hotel on 6 Oct 2023
Dear Roger, We are sorry that your experience at our hotel did not meet your expectations and we offer our sincerest apologies for the same. We are committed to providing exceptional stays, which is why we may contact hotel management to verify and correct what you tell us. We thank you for taking your valuable time to send us these comments so we can improve.

6/10 Okay

Alexis Katiuska

Stayed 4 nights in Sep 2023
Response from Believe Madero Hotel on 5 Oct 2023
Estimado Alexis, Agradecemos su tiempo y comentarios, que nos ayudaran a mejorar nuestros servicios.

2/10 Terrible

ximena

Travelled with family and small children
Disliked: Property conditions & facilities
checked in and wake up no water to take a shower! last all my appointments do to this terrible managment and bad nad property, asked for a refund for the night i decided not to stay since it was not in conditions and got a NO, horrible experience dont even bother staying here. not puerto madero this is located one block from santelmo horrible area! never ever ever again
Stayed 2 nights in Jul 2023
Response from Believe Madero Hotel on 5 Jul 2023
Dear Ximena,We sincerely apologize for the inconvenience you experienced during your stay at our hotel.Due to an unforeseen event with the water pumps, they caused the supply to be cut off for a large part of the day, until we were able to fix it.Please contact Expedia to request a refund for the unused night.We really apreciate you comment and once again we apologize for the inconvenience.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Believe Madero Hotel on 2 Jun 2023
Estimada Carmen,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

8/10 Good

Carmen

Stayed 3 nights in May 2023
Response from Believe Madero Hotel on 21 Jun 2023
Estimada Carmen,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

2/10 Terrible

Raul

Stayed 2 nights in May 2023
Response from Believe Madero Hotel on 29 May 2023
Estimado Raul,Lamentamos que no haya tenido una buena estadia.Agradecemos su tiempo y valoramos su opinion.Atentamente

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Believe Madero Hotel on 15 May 2023
Estimada Marcia,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

8/10 Good

Soe

Travelled with family and small children
Liked: Staff & service
Este hotel esta bien ubicado, coincido con las demas Opiniones que es un hotel 3 estrellas. Esta bien la relacion precio/calidad.
Stayed 3 nights in Apr 2023
Response from Believe Madero Hotel on 11 Apr 2023
Estimada Soe,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Believe Madero Hotel on 2 May 2023
Estimada Ana,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

8/10 Good

Soe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel era justo lo q esperaba, nos atiendiwron muy bien llegando a la 1:30am, la habitacion grande y comoda para familia de 4
Stayed 1 night in Mar 2023
Response from Believe Madero Hotel on 4 Apr 2023
Estimada Soe,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

4/10 Poor

MARIANELA

Travelled with family
Disliked: Amenities
I didn't like the property condition. It's old and doesn't have good drainage of the bathtub.
Stayed 2 nights in Mar 2023
Response from Believe Madero Hotel on 13 Mar 2023
Estimada Marianela,Lamentamos no haber cumplido con sus expectativas.Agradecemos sus comentarios que seran transmitidos a la gerencia.

10/10 Excellent

Grace

Stayed 2 nights in Feb 2023
Response from Believe Madero Hotel on 22 Mar 2023
Estimada Grace,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

2/10 Terrible

Pedro, miami

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience in my life
Response from Believe Madero Hotel on 10 Jan 2023
Estimado Pedro,Agradecemos sus comentarios y hemos investigado lo sucedido, pero no contamos con reportes de reclamos o problemas de su habitacion durante su estadia, que haya presentado en la recepcion, por lo que no nos fue posible brindarle una solucion para mejorar su estadia.Lamentamos que no haya tenido una buena experiencia.Atentamente

6/10 Okay

Maria Paz

4/10 Poor

billie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Gisella

Stayed 4 nights in Jan 2024
Response from Believe Madero Hotel on 23 Jan 2024
Estimada Gisella, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Su opinión es valiosa para nosotros y nos gustaría entender mejor los aspectos a mejorar. Estamos comprometidos en brindar estadías excepcionales, por lo que agradecemos cualquier detalle adicional que pueda proporcionarnos. Agradecemos el valioso tiempo tomado en hacernos llegar su comentario.

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, property conditions & facilities
sehr nette Angestellten ... sehr ruhige zentrale Lage ...
Stayed 1 night in Dec 2023
Response from Believe Madero Hotel on 23 Jan 2024
Dear Mirko, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Amira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación zona muy segura
Response from Believe Madero Hotel on 7 Feb 2024
Estimada Amira, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

4/10 Poor

Patricia Alejandra

Stayed 2 nights in Dec 2023
Response from Believe Madero Hotel on 26 Dec 2023
Estimado, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Su opinión es valiosa para nosotros y nos gustaría entender mejor los aspectos a mejorar. Estamos comprometidos en brindar estadías excepcionales, por lo que agradecemos cualquier detalle adicional que pueda proporcionarnos.Agradecemos el valioso tiempo tomado en hacernos llegar su comentario.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
El hotel por fuera bonito , céntrico pero las habitaciones viejas, nos dieron un dormitorio que estuvo en malas condiciones y tuve que pedir cambio a una que tmp me gustó del todo, menos mal solo iba a dormir pero ya no me hospedaría ahí .
Stayed 5 nights in Nov 2023
Response from Believe Madero Hotel on 18 Dec 2023
Estimado/a, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales, por lo cual nos podremos en contacto con la gerencia del hotel para verificar y corregir lo que nos indica. Le agradecemos haber dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.

6/10 Okay

Rogerio

Disliked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023
Response from Believe Madero Hotel on 18 Dec 2023
Estimado Rogerio, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

6/10 Okay

Jean Carlo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel muito antigo e precisando de reformas
Equipe cordial e solicita, porém o hotel deixa muito a desejar com suas instalações, necessita reformas urgentes: infiltração de água no teto, torneiras com vazamento e quebradas, tudo muito antigo e sucateado.
Stayed 4 nights in Dec 2023
Response from Believe Madero Hotel on 7 Dec 2023
Prezado Jean, Lamentamos que sua experiência em nosso hotel não tenha atendido às suas expectativas. Estamos empenhados em proporcionar estadias excepcionais, por isso poderemos entrar em contato com a administração do hotel para verificar e corrigir o que você nos disser. Agradecemos por dedicar seu valioso tempo para nos enviar esses comentários para que possamos melhorar.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Banheiros insalubres
Hotel com café da manhã bom, a cama também boa, mas o banheiro do quarto totalmente insalubre. Nos hospedamos por 2 dias. Solicitei a troca do quarto devido ter reservado um quarto triplo e ter recebido um quarto duplo, e com banheiro totalmente insalubre. No segundo dia recebemos um quarto novo, mas o banheiro do novo quarto também era insalubre, com os metais enferrujados.
Stayed 2 nights in Nov 2023
Response from Believe Madero Hotel on 6 Dec 2023
Estimado/a, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales, por lo cual nos podremos en contacto con la gerencia del hotel para verificar y corregir lo que nos indica. Le agradecemos haber dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.

6/10 Okay

Thays

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Hotel legal, quarto bem espaçoso e grande. Ótima localização, ao lado de puerto Madero onde dá pra ir aos barzinhos a pé. Café da manhã bom mas com a mesma opção todos os dias. O que não gostamos foi que o chão do quarto estava sujo, o chão do roupeiro estava com muita poeira parecia que não era limpado a muito tempo. Mas a localização é ótima e seguro.
Stayed 3 nights in Nov 2023
Response from Believe Madero Hotel on 30 Nov 2023
Prezado Thays, estamos felizes que você tenha gostado de sua estadia. Agradecemos os seus comentários, que serão comunicados à gerência do hotel. Esperamos recebê-lo novamente no futuro!

10/10 Excellent

Daisy, Morelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar, el hotel está muy bien ubicado. Tal vez le falta un poco de mantenimiento en las tinas de baño, pero muy limpio. Recomiendo el lugar!!!
Stayed 1 night in Nov 2023
Response from Believe Madero Hotel on 30 Nov 2023
Estimada Daisy, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios, los cuales serán informados a la gerencia del hotel. Esperamos recibirla nuevamente!.

10/10 Excellent

Everton

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Legal , só o ar condicionado q estava vazando água, mas arrumaram
Stayed 2 nights in Nov 2023
Response from Believe Madero Hotel on 30 Nov 2023
Prezado Everton, Ficamos felizes que tenha gostado da sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente.

6/10 Okay

Miguel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Muy buena ubicación a unos cuantos pasos de Puerto Madero y San Telmo. Sin embargo, el hotel es viejo, solamente con cambios mínimos estéticos que lo hacen ver relativamente bien, en general mal olor de las habitaciones. Baños sucios y viejos con zarro y moho en el silicón de regadera y lavamanos. Por la mañana se escucha el ruido del exterior, no es nada silenciosa la habitación. No volvería a pasar una noche en este hotel.
Stayed 1 night in Nov 2023
Response from Believe Madero Hotel on 27 Nov 2023
Estimado Miguel, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales, por lo cual nos podremos en contacto con la gerencia del hotel para verificar y corregir lo que nos indica. Le agradecemos haber dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.

6/10 Okay

CARLOS RAUL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Podría mejorar la limpieza y la decoración
Stayed 1 night in Nov 2023
Response from Believe Madero Hotel on 6 Dec 2023
Estimado Carlos, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios, los cuales serán informados a la gerencia del hotel para poder mejorar. Esperamos recibirlo nuevamente!.

10/10 Excellent

Mario Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia muito boa, hotel com bom custo benefício, café de manhã excelente. Super indico!
Stayed 4 nights in Nov 2023
Response from Believe Madero Hotel on 21 Nov 2023
Prezado, estamos felizes que você tenha gostado de sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente.

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito pero necesita cortina o pared en la ducha se sale toda el agua
Stayed 4 nights in Nov 2023
Response from Believe Madero Hotel on 17 Nov 2023
Estimada María, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios, los mismos fueron informados a la gerencia del hotel para poder seguir mejorando y esperamos recibirla nuevamente!

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostamos
Adoramos, só na recepção tinha hora que ficava com cheiro forte de Cigarro. E o Som de um (bipe) do elevador incomodava as vezes a noite. Nota Geral 9. Voltaria novamente.
Stayed 7 nights in Nov 2023
Response from Believe Madero Hotel on 14 Nov 2023
Prezado, estamos felizes que você tenha gostado de sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente.

8/10 Good

Daniela

Liked: Cleanliness, room comfort
Tolle Lage nahe San Telmo
Geräumiges Zimmer mit schöner Aussicht. Leider wird nur eine Schlüsselkarte pro Zimmer ausgegeben.
Stayed 3 nights in Oct 2023
Response from Believe Madero Hotel on 9 Nov 2023
Liebe Daniela, wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Wir freuen uns über Ihre Kommentare und hoffen, Sie wieder bei uns begrüßen zu dürfen.

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
En buen estado y con rápido acceso a vías seguras
Stayed 2 nights in Oct 2023
Response from Believe Madero Hotel on 6 Nov 2023
Estimado Carlos, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo benefício
Tudo funcional e conforme o divulgado.
Stayed 3 nights in Nov 2023
Response from Believe Madero Hotel on 6 Nov 2023
Prezado Ed, Estamos felizes que você tenha gostado da sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente.

8/10 Good

Veronica

Stayed 1 night in Oct 2023
Response from Believe Madero Hotel on 3 Nov 2023
Estimada Veronica ,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

10/10 Excellent

Fernando, QUITO

Stayed 1 night in Oct 2023
Response from Believe Madero Hotel on 17 Nov 2023
Estimado Fernando, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

8/10 Good

Maarten

Liked: Cleanliness, staff & service
Good hotel near Puerto Maduro. Ideal for exploring the city. Only used it to sleep and grab a quick breakfast on my last day. Staff is very friendly and helpful. Arrival after midnight was no problem
Stayed 2 nights in Oct 2023
Response from Believe Madero Hotel on 17 Oct 2023
Dear Maarten, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, amenities
El baño no tiene clima y hace mucho frío, ni hay donde poner la maleta. El resto bien.
Response from Believe Madero Hotel on 27 Oct 2023
Estimada Nancy, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales, por lo cual nos podremos en contacto con la gerencia del hotel para verificar y corregir lo que nos indica. Le agradecemos haber dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.

10/10 Excellent

ANDERSON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Atendimento exemplar durante todo o período da estadia.
Stayed 3 nights in Sep 2023
Response from Believe Madero Hotel on 5 Oct 2023
Prezado ANDERSON, estamos felizes que você tenha gostado de sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente!

4/10 Poor

regina f

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não gostei da hospedagem
Quarto bom mas banheiro com cortina no banheiro ! Toalhas extremamente gastas! Lençol da cama velho é muito usado além de ser pequeno para cama! Não gostei da hospedagem!
Stayed 2 nights in Sep 2023
Response from Believe Madero Hotel on 2 Oct 2023
Prezada Regina, Lamentamos que sua experiência em nosso hotel não tenha atendido às suas expectativas. Estamos empenhados em proporcionar estadias excepcionais, por isso poderemos entrar em contato com a administração do hotel para verificar e corrigir o que você nos disser. Agradecemos por dedicar seu valioso tempo para nos enviar esses comentários para que possamos melhorar.

10/10 Excellent

Hector Antonio

Stayed 4 nights in Sep 2023
Response from Believe Madero Hotel on 25 Sept 2023
Estimado Hector ,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

8/10 Good

Marlon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Believe Madero Hotel on 25 Sept 2023
Estimado Marlon ,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

10/10 Excellent

Porfirio Alejandro

Stayed 1 night in Sep 2023
Response from Believe Madero Hotel on 25 Sept 2023
Estimado Alejandro ,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.