Family Room, 2 Bedrooms, Connecting Rooms | Egyptian cotton sheets, premium bedding, down duvets, minibar

Reviews of Recoleta Grand

4.5 out of 5
Recoleta Grand
Las Heras 1745, Recoleta, Buenos Aires, Capital Federal

Reviews

9.0

Wonderful

Rating 10 - Excellent. 357 out of 608 reviews" "
Rating 8 - Good. 192 out of 608 reviews" "
Rating 6 - Okay. 42 out of 608 reviews" "
Rating 4 - Poor. 13 out of 608 reviews" "
Rating 2 - Terrible. 4 out of 608 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hosain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Aziza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff, let us check in early for no additional fee, everyone very friendly. Breakfast can be better, very limited choices, scrambled egg not eatable.
Stayed 4 nights in Dec 2023
Response from Ariel Urrutia - Rooms Division Coordinator on 8 Jan 2024
Dear Aziza, Thank you for your review and for choosing our hotel. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back soon.Thank you again and have a safe trip back home !

10/10 Excellent

MARTHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 5 nights in Oct 2023
Response from Ariel Urrutia - Rooms Division Coordinator on 24 Oct 2023
Dear Martha,Thank you for your review and recommending us! I am happy that you enjoyed your stay and Im looking forward to having you as a guest again in our Hotel.Greetings,

8/10 Good

Akash

Stayed 2 nights in Aug 2023
Response from Ariel Urrutia - Coordinador de Habitaciones on 24 Oct 2023
Estimado Akash, Muchas gracias por tu calificación! Esperamos volver a recibirte en un futuro cercano.Atentamente,

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Muy buen hotel. Bien ubicado y con personal muy amable. Los tragos de autor del bar excelentes.
Stayed 3 nights in Aug 2023

10/10 Excellent

Eric

Stayed 3 nights in Jul 2023
Response from Ariel Urrutia - Coordinador de Habitaciones on 9 Aug 2023
Eric, Muchas gracias por su reseña de 5 puntos!Atentamente,

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plena satisfação.
Hotel muito bem situado, sou hóspede frequente e estou plenamente satisfeito com tudo que é oferecido.
Stayed 3 nights in Jun 2023
Response from Ariel Urrutia - Supervisor de Recepção on 9 Aug 2023
Prezado Oswaldo, Muito obrigada pela amabilidade em dedicar seu valioso tempo compartilhando detalhes de sua experiência no nosso hotel. Estamos muito contentes com sua avaliação e elogios a nossa propriedade.Atenciosamente,

8/10 Good

Peter, Santiago colina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 4 nights in Apr 2023
Response from Ariel Urrutia - Rooms Division Coordinator on 7 Jun 2023
Dear Peter, Thank you for your review and for choosing our hotel. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back soon.Thank you again and have a safe trip back home !

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A little disappointing
You can’t beat the location of this hotel . It is walking distance to all the main attractions of Recoleta . But this hotel has seen better days . For whatever reason there was a weird stench in the bathroom so much so that we had to come down to complain . Since we were there for just 1 night and most of the time out in the city we didn’t bother to change the room . The carpet was dinghy and stained . I was expecting much better cleanliness . However the staff is very nice and gave us very good information about the locality .
Stayed 1 night in Apr 2023

10/10 Excellent

Ana

Stayed 2 nights in Mar 2023

8/10 Good

Allsun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room in a good area for pre-cruise stay. I booked tours through Expedia with hotel pick-up, everything went great. Nice lobby, efficient checkin, and door staff. Impressed with the room size and amenities. I explored the area a bit during the day and felt safe. Walked to the cemetery and back with no issues - solo traveller.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recoleta Grande
Staff was excellent and so helpful with answering all our questions. Great location. Super clean.
Stayed 3 nights in Jan 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

James J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay made easy
Great place to stay in the heart of Buenos Aires. Friendly and helpful staff.
Stayed 1 night in Jan 2023
Response from Daniela Lacourt - Hotel Manager on 17 Jan 2023
Dear James,Thank you for your review and for choosing our Hotel. I am happy you enjoyed your stay. We look forward to having you again as a guest in our Hotel.Best Regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Daniela Lacourt - Hotel Manager on 17 Jan 2023
Dear John,We appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay with us and are looking forward to seeing you again soon. Thank you for choosing Recoleta Grand !Best regards,

4/10 Poor

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After11h of flight we came around 6am, no room was available till 2pm. Check out late privileges was not available. They let me stay till 6pm and pay for that time.
Stayed 7 nights in Nov 2022

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel
Recoleta Grand is NOT a traditional "Grand" hotel! In fact it is an under-stated modern medium sized establishment in a pleasant quiet street in the heart of the Recoleta district which is excellent for walking around. From the warm welcome onwards the staff could not have been more friendly or helpful. It instantly became our home-from-home during our short stay.
Stayed 1 night in Nov 2022
Response from Ariel Urrutia - Rooms Division Manager on 17 Jan 2023
Dear Edwin,Thank you for your review and for choosing our Hotel. I am happy you enjoyed your stay and we exceed your expectations. We look forward to having you again as a guest in our Hotel.Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Although in Recoleta, price seemed high for the location.
Stayed 2 nights in Sep 2022
Response from Ariel Urrutia - Rooms Division Coordinator on 10 Oct 2022
Dear, Thank you for the excellent rating! We are very happy to know that you enjoyed your stay at Recoleta Grand Hotel. We look forward to seeing you in the near future.Greetings,

6/10 Okay

Rogelio

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Excellent location. Front desk staff dismissive and rude. Distracted and unengaged. They didn't care
Stayed 1 night in Sep 2022
Response from Ariel Urrutia - Rooms Division Coordinator on 22 Sept 2022
Dear Rogelio,Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that some of our staff did not meet your expectations. This critical feedback will used in training our staff.We thank you again and look forward to seeing you soon.Best regards,

8/10 Good

Ronnie

Stayed 1 night in Jul 2022

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful urban location
Cleanliness and comfort were excellent. the free breakfast was great. The area is obviously upper middle class and restaurants are a few blocks away.
Stayed 2 nights in Jul 2022
Response from Ariel Urrutia - Rooms Division Coordinator on 11 Jul 2022
Dear guest, Thank you for your review and for choosing our Hotel. I am happy you enjoyed your stay and we exceed your expectations. We look forward to having you again as a guest in our Hotel. Best Regards,

4/10 Poor

Simon

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not so grand
While a very grand hotel, there was lot that was not so great. The room was small - and badly laid out. The TV nearly got knocked off 3 times. Only one small bin the room and bathroom. Hoovering outside the bedroom at 9am on a Sunday morning. Noise from the conference suite disturbing breakfast room. Front staff not being able to offer meaningful recommendation (for wine bars or markets).
Stayed 3 nights in Apr 2022
Response from Ariel Urrutia - Rooms Division Coordinator on 13 May 2022
Dear Simon, We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that we did not meet your expectations in all aspects of the Hotel, your review has been sent to the involve areas in order to improve our facilities. Your opinion is very important to us and helps us improve the quality of our service. We look forward to welcoming you back on your next visit to Buenos Aires. Best regards,

10/10 Excellent

Alain

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 4 nights in Apr 2022
Response from Ariel Urrutia - Rooms Division Coordinator on 13 May 2022
Good afternoon Alain, Thank you for your kind review about your stay with us and our staff. We hope to welcome you back again in your next visit to BA. Greetings,

10/10 Excellent

graham

Stayed 1 night in Mar 2022

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness
The service was excellent, smiling and helpful at all times. This hotel merits its 5 stars
Stayed 6 nights in Feb 2022
Response from Ariel Urrutia - Rooms Division Coordinator on 4 Mar 2022
Dear Claudia, Thank you for taking the time to share your review. It is great to learn about all the things and employees that made your stay memorable. It is the feedback like yours that helps us improve and make your next stay an overall five-star experience. We hope you chose Recoleta Grand Hotel next time your travels bring you to the nation's capital. Sincerely,

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place with friendly staff. I would compare it to a Hampton Inn or Radisson. The dining options are okay but there are plenty of local restaurants. Normally a few English speaking staff that are super helpful.
Stayed 3 nights in Feb 2022
Response from Ariel Urrutia - Rooms Divison Coordinator on 14 Feb 2022
Dear Robert, Thank you so much for your response. We are so happy you were able to enjoy your stay and the features of the room we have to offer. We hope you stay with us again if your travels bring you back to Buenos Aires. Please have a blessed day and thank you for staying at Recoleta Grand Hotel. Greetings,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good place
Always a consistently good property in recoleta. I most always stay here when I’m in town. Modern clean nice rooms and friendly service.
Stayed 5 nights in Jan 2022
Response from Ariel Urrutia - Rooms Division Coordinator on 7 Feb 2022
Hello Ryan!, Thank you for your kind 10 points review. It is great to hear that the room exceeded expectations and that you enjoyed all the aspects of your stay here at Recoleta Grand Hotel. We look forward to welcoming you back on your next visit to Buenos Aires. Kind regards,

6/10 Okay

CARLOS

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Gisela Carbone - Guest Relations on 23 Nov 2021
Estimado Carlos, Buenos días y muchas gracias por su reseña, es muy importante para Recoleta Grand. Esperamos pronto recibirlo nuevamente. Saludos cordiales, Gisela Carbone

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Gisela carbone on 15 Nov 2021
Estimado Victor, Muchas gracias por compartir su experiencia en Hotels.com Es un placer para nosotros estar a disposición de nuestros huéspedes. Esperamos recibirlo en otra ocasión. Lo saluda atentamente. Gisela Carbone Guest Service

10/10 Excellent

Valsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back for sure!
Wonderful accommodations and friendly staff
Stayed 9 nights in Jun 2021
Response from Guest Relations on 15 Jun 2021
Dear Guest, We appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay with us and are looking forward to seeing you again soon. Thank you for choosing Recoleta Grand ! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Recoleta Grand Hotel on 5 Apr 2021
Estimado, Muchas gracias por su puntuación, es muy importante para nosotros poder conocer la opinión de nuestros huéspedes. Esperamos pronto su visita. Saludos, @guestservice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Guest relations on 11 Mar 2020
Dear Guest, Thank you for rating our services. We look forward to welcoming you back soon! Kind regards,

8/10 Good

David, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good. Presentation good. However front desk's ability to help me with my challenges with BA banking system to obtain cash was unhelpful. They seemed to have no idea how a non resident, non Argentinian bank customer can obtain cash. This must be a challenge faced by hotel customers every day.
Stayed 2 nights in Feb 2020
Response from Guest relations on 26 Feb 2020
Dear Mr David, Thank you for writing us and sharing your feedback of your recent stay. Please notice that we will take your concerns into account to improve this assitance. We look forward to welcoming you back soon. Best regards! Nerea Galasso

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Guest realtions on 11 Feb 2020
Estimado Huésped, Buenas tardes. Muchas gracias por su valoración. Cordialmente, Nerea Galasso

8/10 Good

Micheline, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location , quiet, breakfast not included, kind personnal
Stayed 2 nights in Jan 2020
Response from Guest relations on 27 Jan 2020
Dar Guest Thank you for sharing your experience with us. We hope to welcome you back soon, Best regards, Nerea Galasso

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recoleta Grand
Very comfortable room. Modern. Bit pricey
Stayed 2 nights in Jan 2020
Response from Nerea Galasso on 14 Jan 2020
Dear Mr John, Thank you for sharing your opinion. Looking forward to see you soon. Best regards,

8/10 Good

M, PR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, safe neighborhood anda cesible to stores and cafes.
Stayed 4 nights in Jan 2020
Response from Guest Services Manager on 10 Jan 2020
Dear Guest, Thank you for sharing your amazing review. We are glad to know that you enjoyed an excellent stay. I am also happy that you found our location convenient. We hope to welcome you back soon! Kind regards, Nerea Galasso

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Guest relations on 7 Jan 2020
Estimada Jessica, Muchas gracias por valorar su estadía con nosotros. Sera un honor recibirla nuevamente en Recoleta Grand. Saludos cordiales, Nerea Galasso

8/10 Good

Sal, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful Shower very clunky Tv having English option was excellent
Stayed 3 nights in Dec 2019
Response from Guest relations on 31 Dec 2019
Dear Guest, Thank you for your review. We are glad to hear that overall your experience was positive and that you enjoyed your stay. On the other hand we regret to hear that you were botheres by the shower malfunction. We are sorry for this inconvenience; our maintenance team has been informed to solve the problem. Thank you and we look forward to welcoming you back in the near future. Best regards, Nerea Galasso

8/10 Good

Gabriel J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Dec 2019
Response from Guest relations on 23 Dec 2019
Dear Guest, Thank you for your valoration. We look forward to welcoming you back soon. Best regards, Nerea Galasso

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located in a great location. Staff was always helpful and professional.
Stayed 5 nights in Dec 2019
Response from Guest relations on 13 Dec 2019
Dear Guest, Thank you for your review and for choosing our hotel. We are glad to hear that you enjoyed our location. We look forward to welcoming you back soon! Best regards, Nerea Galasso

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very comfortable and id in a very good location. However the lighting in the room was very poor.
Stayed 2 nights in Dec 2019
Response from Gueat relations on 12 Dec 2019
Dear Guest, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay at Recoleta Grand! Your opinion is very important to us and helps us improve the quality of our service, we will definitely take your comments into account for future guests. We look forward to welcome you back soon. Best regards, Nerea Galasso

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Guest relations on 9 Dec 2019
Estimado Huésped, Le agradecemos sinceramente su valoración, Sera un placer para nosotros volver a recibirlo. Cordialmente, Nerea Galasso

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel & Handy
Everything was quite good, a bit random some room service, pool good, food good and not expensive. Handy location no problem arranging service to Airport.
Stayed 3 nights in Nov 2019
Response from Guest relations on 4 Dec 2019
Dear Guest, Thank you so much for sharing your feedback about your recent stay at Recoleta Grand and for highlighting all the good things you enjoyed! It is so great to share with you our thankfulness! We look forward to welcoming you back in the future! Best Regards, Nerea Galasso

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Guest relations on 2 Dec 2019
Estimad@ Huésped, Muchas gracias por su valoración. Esperamos tenes el placer de volver a recibirl@ en Recoleta Grand. Cordialemnte, Nerea Galasso

10/10 Excellent

Solomon, NYC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the rooms great staff very friendly and accommodating
Stayed 1 night in Nov 2019
Response from Guest relations on 27 Nov 2019
Dear Guest, Thank you for your words about our staff and for choosing Recoleta Grand. Best regards, Nerea Galasso

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in prime city neighborhood. Very solid breakfast option.
Stayed 3 nights in Nov 2019
Response from Guest Relations on 19 Nov 2019
Dear Guest, We appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay with us and are looking forward to seeing you again soon. Best regards, Nerea Galasso

10/10 Excellent

Antonio

Stayed 1 night in Nov 2019

4/10 Poor

LS

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a 3.5 - 4 star hotel. There was a damp, mouldy smell in the rooms. The rooms are tired and not well kept (marks on walls and carpets, toilet seat lose). The breakfast selection is basic. Staff are friendly, but the service is slow and inefficient as you had to ask multiple times for something.
Stayed 1 night in Nov 2019
Response from Guest Relations on 11 Nov 2019
Dear Guest, Thank you for your feedback. We are deeply sorry to hear that you were not completely satisfied with your stay with us. We take your feedback very seriously and I have shared all the issues you described with the managers. We hope to have the opporunity to better serve you next time you stay with us. Best Regards, Nerea Galasso