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Reviews of Palacio Duhau - Park Hyatt Buenos Aires

5 out of 5
Palacio Duhau - Park Hyatt Buenos Aires
Av. Alvear 1661, Buenos Aires, Capital Federal

Reviews

9.4

Exceptional

Rating 10 - Excellent. 293 out of 368 reviews" "
Rating 8 - Good. 47 out of 368 reviews" "
Rating 6 - Okay. 17 out of 368 reviews" "
Rating 4 - Poor. 9 out of 368 reviews" "
Rating 2 - Terrible. 2 out of 368 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a walkable area of Buenos Aires. The hotel is stunning.
Stayed 5 nights in Jan 2024

10/10 Excellent

William

Great hospitality
Stayed 4 nights in Jan 2024

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2024

10/10 Excellent

tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice property
Stayed 5 nights in Dec 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is superb. Jose from the concierge is excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

10/10 Excellent

Domenico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in BA!!!!!
Stayed 1 night in Oct 2023

6/10 Okay

Courtney, Irvine

Stayed 1 night in Oct 2023

10/10 Excellent

Phillis, Dallas

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 3 nights in Aug 2023

10/10 Excellent

galina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Emma

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
we stayed there for two full weeks in a suite. first week in the old part and the second in the newer part. the property is stunning and nothing short of gorgeous. that said, this is not a five star situation. some things you will encounter: - no one greets you or helps you with your luggage upon arrival, up and down the stairs (no ramp) as 4-5 men in black suits (called “security”) watch you go up struggling two flights of steps. - no one helps you with the door getting in or out of cars, nor with an umbrella when it’s raining and you are with multiple bags. - the wait staff at all of their dining options is hospitable but with an edge. everything you ask for (one example of a thousand was “do you have black tea?”) is met with a surprised face or a NO. they know and have black tea, but their attitude is to gaslight you as a first response. (“you want a black tea bag?”) - they can’t help you with a reservation, not even with the restaurant down the street, nor with currency exchange - spa: the pool is so pretty! the massages are THE WORST EVER. EVER. - i messaged them through the expedia app about early checkin, hotel pick up, etc and they NEVER responded. - towels are rough, shampoo & soaps are bad quality, toiletries are better on an airplane. - mattress in our bedroom had a sinkhole. - there’s a dog barking 24/7, crying for his life. while you sleep, eat, get the massage, watch a movie, YOU WILL HEAR THIS DOG BARK
Stayed 6 nights in Jul 2023

10/10 Excellent

Humberto, Miami

Stayed 4 nights in Jul 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

john

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
nice location
The hotel was beautiful and set in a perfect location in the city. Near great food and shops
Stayed 7 nights in Jul 2023

10/10 Excellent

PATRICIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service!
Stayed 6 nights in Jun 2023

10/10 Excellent

vanessa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel del Sur America no solo por las amenidades el servicio es el mejor! Nose quien es el general manager de esta propiedad pero si lee este mensaje te felicito tienes un gran equipo de altura a la marca que representan!
Stayed 4 nights in Apr 2023

10/10 Excellent

Augusto

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

ANITA, lancaster

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was later than 3 PM and it took 2 hours for our bags to be brought to our room. This was after several requests.
Stayed 1 night in Mar 2023

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2023

10/10 Excellent

Maggie, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, which has a lovely garden between two buildings.
Response from Palacio Duhau - Park Hyatt Buenos Aires on 23 Feb 2023
Thank you so much for your comments. We hope to receive you back soon! Best regardsPalacio Duhau - Park Hyatt Buenos Aires

10/10 Excellent

alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Palacio Duhau Park Hyatt on 7 Mar 2023
Thanks for your last upcoming visit. Waiting to see you back soon.Best regards.

10/10 Excellent

Miriam

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in central Recoletta. Spacious rooms with all the conveniences. Loved the indoor pool for relaxing before/after exploring. Professional and helpful staff, especially the concierge.
Response from Palacio Duhau - Park Hyatt Buenos Aires on 23 Feb 2023
Thanks for your feedback! this is really very helpful for the hotel. Hope we could have the chance to welcome you back. Best regards.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 nights and Buenos Aires
It was wonderful. The Hotel was spectacular. The service was attentive and zealous. A Great stay.
Stayed 4 nights in Dec 2022

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay. Great property. Nice location. Some staff were excellent and some not so much. Sometimes we waited a long time for service or answers on inquiries. Our expectations when paying these kind of high rates were not met.
Stayed 1 night in Nov 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Elma

Stayed 2 nights in Sep 2022

10/10 Excellent

Marcelo, Stanford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conditions and attention to details are remarkable
Stayed 3 nights in Sep 2022

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on a beautiful street in the Ricoletta neighborhood, central to anywhere you want to go. The staff are friendly and helpful and the rooms are very large and spotless.
Stayed 7 nights in Aug 2022

2/10 Terrible

Pedro

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel is good, but overrated. The staff was unprepared and terrible since the check-in (including the General Manager, who was not available to solve a serious problem during my stay). It was a really unpleasant experience. I will never go back.
Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

David Alfredo Afanador, Aibonito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at! Amazing staff, amazing dinning options! Thank you!
Stayed 4 nights in Apr 2022

10/10 Excellent

Paula

Stayed 2 nights in Apr 2022

10/10 Excellent

federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They paid close attention to detail, especially since it was pur honeymoon and treated us as such. Will definitely go back as soon as we can.
Stayed 1 night in Feb 2022
Response from Aaron Fischer on 14 Feb 2022
Thank Your for your feedback It was a pleasure to be a part of such a special occassion Regards

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Feb 2022
Response from Aaron Fischer on 14 Feb 2022
Thank You for your feedback Regards

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very stylish with massive rooms, location is excellent and the staff are friendly and helpful, with good English. I would rate this hotel as one of the best in the world.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Ana, San Rafael, Mdza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the mist beautiful and luxurious property in all of Argentina! It is a beautiful palace alongside a modern comfortable hotel. The service is outstanding! Well worth the price.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

James, Reno, NV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The staff was wonderful. Great Hotel. Would come back again.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from María Eugenia Motter on 22 Jan 2020
Dear guest, Thank you for taking a moment to share your qualification. Kind regards,

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Wonderful hotel and great location. Staff are warm and friendly and so helpful. Breakfasts were really very good. Pool is excellent and 25m long, amazing!
Stayed 4 nights in Nov 2019
Response from María Eugenia Motter on 22 Jan 2020
Dear guest, We are pleased to learn you enjoyed staying at the hotel, especially breakfast and Ahín Wellness & Spa's semi-Olympic pool. Thank you for your kind words for our staff, they work every day to master the art of detail and make our guests feel at home. We look forward to receiving you again in a near future. Kind regards,