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Reviews of Melia Recoleta Plaza

4.5 out of 5
Melia Recoleta Plaza
Posadas 1557, Buenos Aires, Capital Federal

Reviews

8.8

Excellent

Rating 10 - Excellent. 348 out of 630 reviews" "
Rating 8 - Good. 201 out of 630 reviews" "
Rating 6 - Okay. 53 out of 630 reviews" "
Rating 4 - Poor. 17 out of 630 reviews" "
Rating 2 - Terrible. 11 out of 630 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie, Marina Del Rey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was great!!!
Stayed 1 night in Mar 2024
Response from Emmanuel Mansilla - Guest Relations on 16 Apr 2024
Dear Leslie, Many thanks for your comments !!!We will be waiting for you next time. Regards,

8/10 Good

Maria Salome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this area of BA!
Stayed 3 nights in Apr 2024
Response from Emmanuel Mansilla - Guest Relations on 15 Apr 2024
Many thanks for your scoring. We will be waiting for you next time. Regards,

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, lovely decor, great location, awesome City
Stayed 1 night in Jan 2024
Response from Emmanuel Mansilla - Guest Relations on 8 Apr 2024
Many thanks for your scoring !!!We will be waiting for you next time.Best regards,

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emmanuel Mansilla - Guest Relations on 5 Apr 2024
Thank you for the time to share us your opinion with us. Also, thanks for your scoring.It was a pleasure to welcoming you in the future. Best Regards,

8/10 Good

Michael

Stayed 2 nights in Mar 2024
Response from Emmanuel Mansilla - Guest Relations on 5 Apr 2024
Thank you for the time to share us your opinion with us. Also, thanks for your scoring.It was a pleasure to welcoming you in the future. Best Regards,

10/10 Excellent

Svend

Liked: Cleanliness, staff & service, property conditions & facilities
Old school charm with great service and easy walking to great restaurants and boutique shops
Stayed 3 nights in Feb 2024
Response from Emmanuel Mansilla - Guest Relations on 5 Apr 2024
Mr. Svend, Thank you for the time to share us your opinion with us. Also, thanks for your scoring.It was a pleasure to welcoming you in the future. Best Regards,

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emmanuel Mansilla - Guest Relations on 25 Mar 2024
Muchas gracias por su puntuación. Le esperamos pronto.

10/10 Excellent

Heather Arin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are charming and helpful. This hotel smells devine: you will breathe in a special fragrance that is elegant and fresh. The location is fabulous! We walked everywhere and felt safe as two women. The breakfast omelettes and fresh fruit were so delicious.
Stayed 3 nights in Mar 2024
Response from Emmanuel Mansilla - Guest Relations on 13 Mar 2024
Many thanks for all your comments. It is very kind from you. I hope to welcoming you again in the future.

10/10 Excellent

Christine M

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved our stay at this hotel. Special thanks to Tomas, who was so very helpful and kind. After stowing our bags when we arrived early, he recognized that my husband’s CPAP machine would require a transformer, he was proactive in securing this for us. He is an absolute treasure!
Stayed 2 nights in Mar 2024
Response from Emmanuel Mansilla - Guest Relations on 7 Mar 2024
Many thanks for your comments!!!! It means we did great!!! Will be our pleasure to welcoming you again in the future. Regards,

8/10 Good

John, Ashland

Liked: Staff & service, property conditions & facilities
Gym is very small and equipment is not very good. Lost water on a busy Saturday afternoon. Overall I cannot recommend this property
Stayed 4 nights in Feb 2024
Response from Guest Service on 5 Mar 2024
Dear Mr. John: We apologize about the unexpected water supply situation, solved in four hours by our staff team. Regarding the gym size, the same is according to the general size of our Boutique Hotel. We are sorry we were not up to your expectiations.

10/10 Excellent

adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As this was our first time in Argentina, we deeply appreciated all the attention and care that the staff gave us. I love the authentic furnishings and the history behind this hotel. To us, this hotel felt like home. We stayed there twice on our trip. Thank you Melia Recoleta. You are the best!
Stayed 1 night in Feb 2024
Response from Guest Service on 24 Feb 2024
Thank you very much Mrs. Adele for your comments as well as your rating about out little boutique Hotel, home of Evita Peron during the years 40s. Comments like that, inspire us even more in order to improve our service and quality. Hope to see you again soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay in. Near lots of restaurants. Glad it was recommended to us!
Stayed 3 nights in Feb 2024
Response from Guest Relations on 9 Feb 2024
Many thanks for your comments!!!! It means we did great!!! Will be our pleasure to welcoming you again in the future. Regards,

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice boutique hotel in a quiet neighborhood near many parks and small shops and cafes. The hotel has a nice small bar with food service along with nice breakfast. The front desk staff was very attentive and registration was quick. We stayed here one night before transferring to the nearby cruise port for our two week cruise out of Buenos Aires.
Stayed 1 night in Feb 2024
Response from Guest Relations on 9 Feb 2024
We are very glad to hear your comments. It means we did a great job!!!Best regards, Guest Relations.

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable place with helpful courteous staff.
Stayed 2 nights in Jan 2024
Response from Emmanuel Mansilla - Guest Relationsa on 2 Feb 2024
We are very glad to hear your comments. It means we did a great job!!! We will be waiting for you in the future. Best regards, Guest Relations.

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly
Stayed 3 nights in Jan 2024
Response from Emmanuel Mansilla - Guest Relations on 2 Feb 2024
Many thanks for all this comments. Your happiness is our main aim.

6/10 Okay

Andres

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is rated 5 stars but doesn't meet that category. The rooms are small and the bathroom also relatively small. There is construction on a building next door which is very noisy and goes on all day. The breakfast room is in a cellar and quite dark. Service was, however, exemplary. We were overcharged to pay on arrival but this was later adjusted and a refund given.
Stayed 2 nights in Jan 2024
Response from Emmanuel Mansilla - Guest Relations on 1 Feb 2024
Dear Mr. Andres, thanks for the time to give us your opinion, however you choose a boutique hotel and all our rooms, breakfast and terrace, are french style and not as big as american style. Like you said yourself, our priority is the service of our staff, wich we consider rated as 5 stars. Wi will be waiting to welcoming you again. My Apologies for the invonvenient of the next building. It is something we cant manage. Best regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emmanuel Mansilla - Guest Relationsa on 24 Jan 2024
Estimado David, muchas gracias por tu puntuación. Esperamos con ansias recibirte nuevamente en el futuro. Atte.,

10/10 Excellent

Kathi, Rockledge

Liked: Staff & service, property conditions & facilities
Excellent hotel in a beautiful area. Fabulous and reasonably priced food. The staff is professional and very accommodating. I am returning again after my cruise and greatly look forward to my stay. Thank you, Meliá Recoleta!!
Stayed 2 nights in Jan 2024
Response from Emmanuel Mansilla - Guest Relations on 24 Jan 2024
Many thanks for your comments!!!! It means we did great!!! Will be our pleasure to welcoming you again in the future. Regards, Guest Relations

6/10 Okay

Cynthia

Every time we came back to our room the door was open, even though we had checked it prior to leaving. It was very disconcerting. Check in was very slow and seemed to take forever. While the location was great I’m struggling to understand the five star rating. Not impressed with the breakfast and they served terrible gluten free bread. Buenos Aires has excellent gluten free bakeries. We also stayed at Magnolia Hotel in Palermo which was only 3 stars but we liked it much better.
Stayed 2 nights in Jan 2024
Response from Emmanuel Mansilla - Guest Relations on 8 Jan 2024
Dear Mrs. Cynthia, So sorry to hear this comments. It will be taken into account shortly. It is a very bad news for us to received this king of experiences. I give my apologies in the name of the whole staff. I hope we have a second chance to reverse this experience.We are waiting for you again.Regards

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emmanuel Mansilla - Guest Relationsa on 31 Jan 2024
Estimada Tara, gracias por brindarnos su opinión acerca de su experiencia en nuestro hotel.Saludos cordiales.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location. Staff. Good room
Good location. Friendly staff. Comfortably room
Stayed 3 nights in Dec 2023
Response from Emmanuel Mansilla - Guest Relations on 28 Dec 2023
Many thanks for your score !!It means we did it well.Regards,

10/10 Excellent

Kay

Travelled with partner
Liked: Amenities, property conditions & facilities
A perfect stay in a lovely area. We particularly enjoyed the basement Jazz Club, visiting twice during our four night stay. Fantastic performances both days. The hotel is charming and the staff make you feel very welcome.
Stayed 4 nights in Nov 2023
Response from Emmanuel Mansilla - Guest Relationsa on 29 Nov 2023
Many thanks for such a good comments !!Will be a pleasure welcoming you in the future. Regards,

10/10 Excellent

Fidel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cx
Stayed 3 nights in Oct 2023
Response from Emmanuel Mansilla - Guest Relations on 19 Oct 2023
Estimado Fidel, muchas gracias por tus comentarios. Quedamos a la espera de tu nueva reserva. Atte.

10/10 Excellent

Emma M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Emmanuel Mansilla - Guest Relationsa on 18 Oct 2023
Muchas gracias por tan buena puntuación !!Es un placer saber que ha tenido un estadía exitosa.

4/10 Poor

Ramiro

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Dated, low quality and pretentious
Great location but a very old hotel. Uncomfortable rooms (small bathroom, tiny desk and side tables and an annoying light on the window that stays on all night). The breakfast room is in a basement with no windows/natural light and a loud piano, the omelette person was there only one of the 4 days I stayed. Check out took over 20min.
Stayed 4 nights in Oct 2023
Response from Guest Relations on 12 Oct 2023
Dear Mr. Ramiro, thanks for the time to give us your comments. They will be delivered to the area magager. Best regards,

10/10 Excellent

Ada

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the customer service was outstanding
Stayed 2 nights in Sep 2023
Response from Emmanuel Mansilla - Guest Relations on 25 Sept 2023
Many thanks for your comments !!!it makes us very happy. Best Regards

10/10 Excellent

maria lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper nice stay
Beautiful boutique hotel in the best area of Buenos Aires. Very friendly and helpful staff. Great breakfast. I surely will return there when in BA
Stayed 5 nights in Sep 2023
Response from Emmanuel Mansilla - Guest Relations on 11 Sept 2023
Many thanks for you puntuation !!We will be waiting for you next time.Regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experiencia, desayuno muy bueno y excelente atrncion
Stayed 2 nights in Aug 2023
Response from Emmanuel Mansilla - Guest Relations on 18 Aug 2023
Muchas gracias por todos sus comentarios. Le esperamos nuevamente !!!Saludos cordiales

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast and helpful staff
Stayed 5 nights in Jul 2023
Response from Emmanuel Mansilla - Guest Relations on 17 Jul 2023
Many thanks for your comments !!! we will be waiting for you next time. Best regards,

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Nice breakfast included. Comfortable room and bed. The lobby and room furniture could be updated/refreshed.
Stayed 4 nights in Apr 2023
Response from Emmanuel Mansilla - Guest Relations on 21 Apr 2023
Thansk for your time to give us your opinion. We will be waiting for you in the future. Regards,

10/10 Excellent

Dr jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!.
Stayed 1 night in Mar 2023
Response from Guest Relations on 27 Mar 2023
Dear Mr. Gagriel, Many thanks for you scoring !!wi will be waiting for you in the future.regards.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely, friendly, helpful staff, clean hotel, safe area in Recoleta. Nice room of a decent size, firm but comfortable bed, nice sheets and pillows, air conditioning and fridge. Our room was quiet even though all rooms are very close to the elevator. Breakfast was great. Cambio just across the road to change dollars to pesos (must do for best rates). 2 really good restaurants next door Fervor (more upmarket, fish & steak) and Sanjuanino (locals & empanadas), so good for not having to walk too far at night. Worth every penny for hotel to organise pickup at airport rather than take an unsafe, tiny, not very clean taxi.
Stayed 3 nights in Feb 2023
Response from Emmanuel Mansilla - Guest Relations on 27 Mar 2023
Dear Mr. Gagriel, Many thanks for you scoring !!It means we did it great. wi will be waiting for you in the future.regards.

8/10 Good

Aldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Mar 2023
Response from Guest Relations on 22 Mar 2023
Muchas gracias por su puntuación. Lo espeamos pronto. Saludos cordiales

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
This was my second stay after a five night stay last week. This time I was in and older part of the hotel, and the room was somewhat rundown. It was not as nice as the room that I had last week. All other services were the same. The staff is very accommodating, friendly, and helpful. My only bad experience was receiving a $147 charge after my first day, and no one could explain what it was for. Other than that the Melia is an excellent property.
Stayed 2 nights in Mar 2023
Response from Emmanuel Mansilla - Guest Relations on 20 Mar 2023
Thank you for your comments. They will be taken into account. The area manager is already notified about this issueGuest Relations.

10/10 Excellent

Jose, AVENTURA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Melia Recoleta is a special place, it's the whole thing: the historical building, the staff, the neighborhood, the feeling you're in the heart of a Buenos Aires that keeps the best, besides and beyond whatever happens. Don't miss the opportunity and stay, and enjoy.
Stayed 1 night in Mar 2023
Response from Emmanuel Mansilla - Guest Relations on 16 Mar 2023
Many thanks for your comments !!!We will be waiting to welcoming you again !!Best Regads,

4/10 Poor

Larraine

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Elevator kept getting stuck Breakfasts were ruined by a terrible pianist Front desk were pleasant but not knowledgeable Maid was very good Restaurant bar food and service was very good but the air conditioning leaked onto us while having lunch
Stayed 4 nights in Mar 2023
Response from Guest Relations on 14 Mar 2023
Thank you for your comments. They will be taken into account. The area manager is already notified about this issues.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great room and excellent service. The bed was a little soft and no coffee service in the room. Otherwise a wonderful hotel.
Stayed 4 nights in Mar 2023
Response from Guest Relations on 10 Mar 2023
Many thanks for your comments !!look forward to welcoming you again !!

10/10 Excellent

Arthur

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Emmanuel Mansilla - Guest Relations on 7 Mar 2023
Many thanks for your scoring. Look forward to welcoming you again !!Best regards,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Hotel was centrally located in nice neighborhood. Easy to walk to nearby public parks, stores, restaurants and area attractions.
Stayed 1 night in Mar 2023
Response from Guest Relations on 14 Mar 2023
Many thanks for your comments!!!! Will be our pleasure to welcoming you again in the future.Regards,

10/10 Excellent

Agostino and Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Walking distance to most of the main attractions, Recoleta, Av. 9 de Julio, Malba Museum, etc. The only negative issue we experienced was the lack of International news on cable TV. They did not have CNN (in English, however they had it in Spanish); BBC; Fox, or any other foreign news channels. For a well known hotel chain such as the Meliá, they need to implement this a.s.a.p.
Stayed 11 nights in Feb 2023
Response from Emmanuel Mansilla - Guest Relations on 2 Mar 2023
Many thanks for your scoring !!!It means we did it great. We will take note of your comments about the TV channels. Regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent, the staff were excellent, the manager or owner was extremely friendly. I would stay there again in an instant.
Stayed 4 nights in Jan 2023
Response from Francisco Torres on 10 Feb 2023
Dear Mr. Jason. Is so important for Us to hear such nice words from our guests. On behalf of Mr. Damian Pais, General Manager and the Hotel Staff, we hope to see you again and thank you very much for being your reference in Buenos Aires. See you soon!

10/10 Excellent

Jean, Pulaski

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Location was within walking distance for many restaurants and a money exchange.
Stayed 2 nights in Jan 2023
Response from Francisco Torres on 10 Feb 2023
Dear Mrs Jean: We trully appreciate your opinions about our Hotel staff and the property itself. It's very important for your comments like yours, because let Us improve even better day by day. See you next time!

8/10 Good

neil

Stayed 5 nights in Jan 2023
Response from Francisco Torres on 10 Feb 2023
Thank you very much Mr. Neil for your rating on our Boutique Hotel. Hope to see you soon again as a preference for you stay in Buenos Aires.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Close to a lot of walkable sights.
Response from Guest Relations on 5 Jan 2023
Many thanks for your comments. Regards,

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bougie experience
Got the full Buenos Aires experience staying at the Melia. Even made better if you pay using the blue dollar. Breakfast in the Jazz Club is a nice experience. My only complaint was the AC while working did not cool the room to 18c or anything close to that.
Stayed 4 nights in Dec 2022
Response from Guest Relations on 26 Dec 2022
Many thanks for your score!!!! We will check the AC, thanks for let us know. Will be our pleasure to welcoming you again in the future. Regards, Guest Relations

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk help and service. They allowed us a late check out and helped us with sights to see. Rooms are attractively decorated in old world European decor and very comfortable.
Stayed 1 night in Dec 2022
Response from Guest Relations on 26 Dec 2022
Many thanks for your comments!!!! It means we did great!!! Will be our pleasure to welcoming you again in the future. Regards, Guest Relations

10/10 Excellent

Cleopatra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in great area of Buenos Aires. Extremely nice staff.
Stayed 1 night in Dec 2022
Response from Guest Relations on 20 Dec 2022
Many thanks for your comments.We look forward to welcoming you again !!!

10/10 Excellent

William

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked - Eva Peroneal home Disliked - quality of breakfast
Response from Emmanuel Mansilla - Guest Relations on 15 Dec 2022
Many thanks for your commentsLook forward to welcoming you soon

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, warm, friendly , helpful staff! We arrived early after an overnight flight and were exhausted. They gave us an early check in! The rooms were very comfortable and nicely decorated charmingly in old-world style. The front desk gave us EXCELLENT TIPS for getting around the city and other useful information. The location was perfect!
Stayed 1 night in Dec 2022
Response from Emmanuel Mansilla - Guest Relations on 12 Dec 2022
Many thanks for allyour comments !!We lopk forward to welcoming you again. Regards,

10/10 Excellent

Jean, Hoschton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely kind, knowledgeable and helpful. I stayed there for 9 days and felt at home. Great hoter
Stayed 9 nights in Oct 2022