We stayed here for six nights in March 2018, in a Senior room, which was spacious, quiet, clean and with good water pressure in the shower. However, our stay was marred by poor service.
We arrived at 11pm, after our flight from Iguazu Falls had been delayed by several hours. No one on the reception desk spoke English. The receptionist could not find our booking, pointing only to a cancelled booking I had made previously. I repeatedly showed him the receipt and new booking confirmation from hotels.com, but he seemed uninterested in looking this up in the system, and treated us with suspicion. Rather than offering us a room and suggesting we sort out in the booking in the morning, since it was almost 11:30pm at this point, he instead kept us waiting while he made a 10 minute phone call, presumably to the manager. Eventually he did offer us a room, which ended up being the smallest available, rather than the Senior room we had paid for. In the morning when we went down to reception, there was an English speaking attendant that was able to assist us, finding our 'lost' booking and checking us into the correct room. No compensation or apology was offered for their mistake and rude treatment the night before, and in fact the hotel refused to reimburse us the difference between the Senior room we had paid for and the small room we were given on the first night. It is unfortunate that the night receptionist did not seem to have the proper training, nor a customer service ethos.