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Reviews of CasaSur Recoleta

4.5 out of 5
CasaSur Recoleta
Avenida Callao 1823, Buenos Aires, Capital Federal

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 486 reviews" "
Rating 8 - Good. 134 out of 486 reviews" "
Rating 6 - Okay. 36 out of 486 reviews" "
Rating 4 - Poor. 9 out of 486 reviews" "
Rating 2 - Terrible. 16 out of 486 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Stayed 3 nights in Mar 2024

8/10 Good

Russell

Stayed 1 night in Mar 2024

10/10 Excellent

Radu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our double room and 2 bathrooms for 3 people. Love the location, and staff super friendly. Breakfast dull- wouldn’t eat there.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service has always been excellent. the entire staff is friendly and helpful beyond expectations.
Stayed 1 night in Nov 2023

8/10 Good

maria

Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this premuim boutique property is the best value compared to luxury brands like Sofitel and Hyatt (where I also stayed). The pros: the premium quality has a lux-feel with contemporary decor, terrific location, excellent customer service, nice lobby area, breakfast is downstairs and included, and has a nice, high-quality range of foods. The room was very CLEAN. The bathroom has a bidet and shower, the room was also surprisingly quiet (we faced the street) with excellent blackout curtains. The cons: (I'm being nit-picky)The space is small and tight --but we were out all day--so it didn't matter too much. They are also a little too tight with how many towels they allocate to the room. I didn't ask if I could have more and I'm sure they would have given them if I had asked... Of all the hotels, based on price for value, I would highly recommend this property above the others where we stayed.
Stayed 4 nights in Nov 2023

6/10 Okay

Dan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property needs some urgent upgrades and renovations. Only the showers are up to par. Floors and walls are in bad condition. Internet is only available in certain areas at a very low speed. The hotel crew otherwise is very nice and willing to help.
Stayed 4 nights in Nov 2023

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Dobromir

Stayed 3 nights in Nov 2023

2/10 Terrible

Michal

Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful . Breakfast was very good and the location was walkable to the mausoleum and shopping. Unfortunately , the little coffee pods in the room were not free which was very surprising but we had complimentary wine.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ann

Stayed 4 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Very helpful and bilingual, or more, for most part. Bedrooms small. Chairs used throughout facility very uncomfortable and don’t fit under table in bedrooms, making it harder to navigate room. Breakfast very good with good variety of sweet and salty options. Location excellent although Avenida Callao is very busy at all hours so earplugs for sleep are a must.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

JAIME, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó este hotel , muy cómodo y agradable , excelente personal de servicio y amabilidad
Stayed 5 nights in Aug 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, nice boutique hotel. Feel private, safe, clean and with attentive staff. Awesome location.
Stayed 2 nights in Jul 2023

10/10 Excellent

Eddy

Stayed 4 nights in Jul 2023

2/10 Terrible

Javier

Stayed 3 nights in Jul 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Well located, safe an clean place. Staff very nice and welcoming!
Stayed 3 nights in Jun 2023

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when in Buenos Aires. Walking distance to our favorite restaurant and more.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights in March 2023. We chose it for the location and were very happy. The front desk staff were so helpful and always ready to give directions or suggestions. All spoke very good English. There was a nice breakfast each morning on the lower level. The rooms were nicely appointed and the bathroom was spacious--some minor wear and tear was visible, but overall a wonderful stay and would highly recommend CasaSur in Recoleta.
Stayed 3 nights in Mar 2023

2/10 Terrible

Laura

Disliked: Staff & service
No tenían la reserva. No la encontraban y luego se negaron a respetar el precio de la misma. Todo el servicio es un desastre
Stayed 3 nights in May 2023

6/10 Okay

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. So safe recoleta is so beautiful and there’s so much to do. The hotel is great for sleeping and being in and out of the area of the actual hotel it’s small so if you plan on being there all day it’s not really like a great place to hang out. Some negatives that I blame Expedia for I guess because the reception told me it wasn’t guaranteed was getting a room upgrade and receiving a free bottle of wine. Also when we were there the spa was closed for two days. To make up for it they gave us two free water bottles. Overall it was good maybe a little over priced that staying in a apartment. The breakfast was ok just small basic stuff you would get at a extended stay here in the states. Expedia told me I was a gold member so I got all these perks I showed the receptionist this and they stayed that wasn’t true because it wasn’t available. So I would give this place 3.4 stars because it’s only a 4 star hotel.
Stayed 4 nights in Apr 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, welcoming hotel in a great area. Very walkable to sights, restaurants, parks. My only complaint is that the rooms are not well lit. Overall a good choice.
Stayed 1 night in Mar 2023

10/10 Excellent

Saundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique property situated perfectly in the Recoletta neighbourhood. Close to great shoppin, dining and attractions. The staff was very pleasant and extremely helpful. The property was lovely. Very modern with beautifully appointed bedrooms and bathrooms.
Stayed 2 nights in Feb 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely helpful, especially in regard to dining options and reservations, shopping, tourist info and transportation.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, amazing rooms and great staff

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position and very friendly staff. Enjoyed the infinity pool looking over the water and our very spacious room. Delicious breakfast bar. If you wanted to nit pick you could say some of the fittings could do with refurbishment. Overall a very enjoyable stay once you overcame getting to Colonia and the queues that entailed
Stayed 1 night in Jan 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Luis

ll

6/10 Okay

Nicholas

Liked: Staff & service
Stayed 8 nights in Apr 2022

10/10 Excellent

Karen

Stayed 2 nights in Apr 2022
Response from Front Desk Agent on 30 May 2022
Estimada Sra. Karen, En primer lugar nos gustaría agradecerle por tomarse el tiempo de compartir su experiencia a través de este portal. Para nosotros es muy importante conocer cómo se desarrolló su estadía ya que nos ayuda a tomar las acciones necesarias para brindar un servicio que supere todas las expectativas. Será un placer tenerla otra vez como huésped en su próxima visita a Buenos Aires. . Atentamente Sergio Velázquez Front Desk Agent

6/10 Okay

Anurag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay here, the staff was very nice, and the location is convenient. The balconies are best part of the room (which are a little dated). The reason for the 2 star deduction was that we were charged for the in-room coffee (Nespresso pods -$8 for 3 pods). We travel a lot internationally, and for a hotel that you’re paying $200 USDs for, it’s the first time we’ve ever been charged for in-room coffee. It not about the money, but more so seemed really cheap of them. Plus they didn’t tell us about it during check-in, and there was no note on the machine. Otherwise our 1 night stay was great.
Stayed 1 night in Apr 2022
Response from Agustina Casazza on 25 May 2022
Dear Anurag We would like to thank you for sharing your experience with us. We are always workinjg to find new ways to improve our guest expectations. We are going to share your experience with our whole team to let them know about your feedback. We hope to have the chance to host you again soon. Kind Regards, Agustina Casazza Front Desk Agent

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very helpful employees. Will be back
Stayed 4 nights in Mar 2022
Response from Agustina Casazza on 15 Mar 2022
Dear Andrew, It was a pleasure to receive such positive feedback from your last stay at CasaSur Recoleta. We are really happy to hear that you had a wonderful stay with us. Our team is the most important thing to us and to have a recognition like yours it´s really important. We are going to let them about your experience. We hope to have the chance to host you back at CasaSur Recoleta. Kind Regards Agustina Casazza Front Desk Agent

10/10 Excellent

johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Agustina Casazza on 15 Mar 2022
Dear Johnny Thank you for your great review about CasaSur Recoleta. We are always working to improve our services and exceed our guest expectations. We hope to have the chance to host you back at CasaSur Recoleta. Kind Regards, Agustina Casazza Front Desk Agent

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m Happy at CasaSur
Very clean, comfortable and convenient!! I will book CasaSur Recoleta again !
Stayed 2 nights in Mar 2022
Response from Agustina Casazza on 15 Mar 2022
Dear Nancy Thank you for the amazing review about your experience at CasaSur Recoleta. We are really glad that you had a great time with us. All our team is always working to improve our services and create a personalized service for each of our guest. We hope to have the chance to host you back at CasaSur Recoleta. Kind Regards, Agustina Casazza Front Desk Agent

2/10 Terrible

Andy

Stayed 4 nights in Jan 2022

8/10 Good

josefina

Liked: Cleanliness, staff & service
Every thing OK
Stayed 2 nights in Nov 2021
Response from Agustina Casazza on 27 Jan 2022
Thank you very much!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021

8/10 Good

Leticia Trois de

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
It is location is perfect, near to many places to go. But doesn’t have any facility and the restaurant is very simple. The bathroom is super good and my room had a lot of space.
Stayed 5 nights in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When in BA
Great location in a beautiful neighborhood. Staff was super helpful. If you stay over on a Saturday you get a free 3 hr city tour!
Stayed 3 nights in Jan 2020

10/10 Excellent

LeeAnne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful, attentive staff!
Staff were very friendly, attentive, and helpful! I really appreciated that those spoke English and were very welcoming. Location is easy to find and easy to walk around Recoleta and other neighborhoods.
Stayed 5 nights in Mar 2020
Response from Rocio Silva - Front Desk Agent on 16 Mar 2020
Dear guest, We really appreciate your comments. We hope you have had a great stay! Kind regards,

10/10 Excellent

Leslie, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and caring staff Helpful and very polite
Stayed 5 nights in Mar 2020
Response from Rocio Silva - Front Desk Agent on 16 Mar 2020
We really appreciate your review Mrs. Davis! We hope you had have a great experiencie with us. Kind regards

2/10 Terrible

Verified traveller

Travelled with family
We had terrible family situation and management of this hotel didn't make any steps to help us
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2020
Response from Front Desk Staff on 16 Mar 2020
Dear guest, We really appreciate your review. We hope you had enjoyed your stay at the hotel Kind regards

6/10 Okay

Erum

Disliked: Room comfort
Buenos Aires
Maid service was bad. Electrical outlet not working and even with r reporting it wasn’t fixed. Rate is too high for the size of room and facility. Location is good
Stayed 4 nights in Feb 2020
Response from Chief Concierge on 4 Mar 2020
Dear guest, We are really sorry about your bad experience with us. Is not our idea of service and we would like to wecome you again and show that. Kind regards, I remain at your disposal, Juan Cruz Lencinas Chief Concierge

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True Gem
I have traveled to over 35 countries throughout the world and this hotel is by far the BEST we have encountered! Service is outstanding and room is spectacular...wish we had more than 2 nights here. Great location as well..very safe area and close to attractions.
Stayed 2 nights in Feb 2020
Response from Ashley on 22 Feb 2020
Dear Pauline, Thank you for the lovely feedback, it is a true pleasure to hear that you've enjoyed your stay with us. We work daily as a team to be able to provide excellent service and to help our guests discover and enjoy Buenos Aires. We look forward to welcoming you again on your next visit to Buenos Aires. Warm regards, Ashley Huberman Front Desk Agent

10/10 Excellent

Kim, Niagara-on-the-Lake Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The concierge was very helpful.
Stayed 4 nights in Jan 2020
Response from Rocio Silva - Front Desk Agent on 8 Feb 2020
Dear guest, Its a pleasure to hear about your experience at the hotel. We really appreciate your comments. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Excellent boutique hotel - spacious room (fortunately upgraded to suite), friendly staff, appealing breakfast and unexpected complimentary city tour.
Stayed 3 nights in Jan 2020
Response from Chief Concierge on 1 Feb 2020
Estimado Huésped, Muchas gracias por su buena calificación, nos complace mucho saber que disfruto su estadía. Saludos cordiales, Juan Cruz Lencinas Chief Concierge