Terrace/patio

Reviews of Hampton Inn & Suites Salida

2.5 out of 5
Hampton Inn & Suites Salida
785 East Highway 50, E Rainbow Rd, Salida, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 457 out of 1008 reviews" "
Rating 8 - Good. 329 out of 1008 reviews" "
Rating 6 - Okay. 102 out of 1008 reviews" "
Rating 4 - Poor. 57 out of 1008 reviews" "
Rating 2 - Terrible. 63 out of 1008 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check-in was 3pm. Didn’t get our room to almost 4pm. A/C wasn’t working correctly. Asked for a fan but they didn’t have any. Had to go to Walmart and buy one. Room smelt like burnt grease two of the night de stayed there. Room was always humid as well. Front desk pretty rude and non helpful.
Stayed 5 nights in Mar 2024
Response from Joshua McVay/Marketing Manager on 25 Mar 2024
We apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the delay in getting your room and the issues with the A/C. Your feedback is valuable to us, and we'll address these concerns with our team to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 25 Mar 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

8/10 Good

Channing, Madison

Travelled with family and small children
Liked: Cleanliness, staff & service
We had to stay here due to last-minute weather conditions. Everything was nice in general. Affordable clean room, pool and hot tub could use a little bit of updating.
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 18 Mar 2024
Thank you for your review and for choosing to stay with us during your last-minute travel. We're pleased to hear that you found our rooms affordable and clean. Your feedback about the pool and hot tub is valuable, and we'll certainly take it into consideration for future improvements. We hope to welcome you back again under better circumstances for an even more enjoyable stay.

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot has a lot of snow and ice,not treated,people fell.
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 18 Mar 2024
We apologize for any inconvenience caused by the conditions of our parking lot. Our team takes safety seriously, and we'll address the issue promptly to ensure a safer environment for our guests. Thank you for bringing this to our attention.

8/10 Good

Patricia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was good. Pillows not so great.
Stayed 1 night in Feb 2024
Response from Joshua McVay/Marketing Manager on 26 Feb 2024
Thank you for sharing your feedback. We're glad you enjoyed the breakfast. We apologize if the pillows didn't meet your expectations. Your comfort is important to us, and we'll certainly take your comments into consideration to improve our services. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fruit at breakfast please!
Stayed 2 nights in Feb 2024
Response from Joshua McVay/Marketing Manager on 19 Feb 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua McVay/Marketing Manager on 13 Feb 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Bryson

Stayed 1 night in Feb 2024
Response from Joshua McVay/Marketing Manager on 25 Mar 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

8/10 Good

Mirasol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay
Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on 5 Feb 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

4/10 Poor

Marc

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property looks great, maybe even remodeled recently. However, when we got to our room, my wife pulled back the comforter only to find hair (pubic) in the sheets. The sheets obviously had not been changed from the last occupant/s. We called the desk, got new keys to the room next door and it seemed fine. I opened the microwave to heat some broth for my wife who just had surgery and was on a liquid diet, and the glass turntable was covered with pizza drippings. The young man at the front desk was nice enough, but didn’t think to offer any remedy when I told him about the dirty microwave or that the toilet was constantly running. We will definitely look for another place to stay next time.
Stayed 1 night in Jan 2024
Response from Joshua McVay/Marketing Manager on 5 Feb 2024
Hello Marc,We sincerely apologize for the inconveniences you experienced during your recent stay with us. It is disheartening to learn that the cleanliness of your room did not meet our usual high standards, and we understand the impact this had on your overall experience.Your feedback is invaluable, and we are committed to addressing the issues you mentioned to ensure they do not happen in the future. Please know that this is not indicative of the level of service we aim to provide, and we are truly sorry for any discomfort it may have caused.We would appreciate the opportunity to regain your trust and welcome you back for a much-improved experience. If you decide to give us another chance, please reach out to our management team directly so we can ensure a seamless and enjoyable stay.Thank you for bringing this to our attention, and we hope to have the chance to make it right.

2/10 Terrible

Shelley

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Joshua McVay/Marketing Manager on 5 Feb 2024
We're sorry to hear about your less-than-satisfactory experience at our hotel. Your feedback is valuable, and we take it seriously. We would appreciate the opportunity to make things right. Please contact us directly so we can address your concerns and improve for the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joshua McVay/Marketing Manager on 30 Jan 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room for the price. Pool was clean. Nice sitting areas. Updated.
Stayed 1 night in Jan 2024
Response from Joshua McVay/Marketing Manager on 30 Jan 2024
We're delighted to hear that you had a wonderful time at our hotel! Your positive feedback means a lot to us, and we can't wait to have the pleasure of hosting you again in the future.

10/10 Excellent

Madison

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joshua McVay/Marketing Manager on 8 Jan 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Yomarie, Parker

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The breakfast selection was good and the staff was friendly and helpful. The room was clean and the bed was pretty comfortable. The only thing I would recommend is better maintenance of the front parking lot, it was frozen and pretty slick.
Stayed 2 nights in Dec 2023
Response from Joshua McVay/Marketing Manager on 26 Dec 2023
Thank you for sharing your positive experience with us, and we're delighted to hear that you enjoyed your stay! We appreciate your kind words about our breakfast selection, friendly staff, clean rooms, and comfortable beds.Your feedback regarding the front parking lot is valuable, and we apologize for any inconvenience caused by the condition of the lot. We will address this promptly to ensure a safer and more comfortable experience for our guests.We value your recommendation, and it would be our pleasure to welcome you back on your next visit. If there's anything specific you'd like us to arrange for your future stays, please feel free to let us know.Thank you for choosing our hotel, and we look forward to hosting you again soon!

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on 26 Dec 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merry Christmas
Perfect 1 night family getaway. Front desk staff gave out info for where to go look at Christmas lights throughout the town.
Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on 26 Dec 2023
We're thrilled to hear that your one-night family getaway was perfect! It warms our hearts to know that our front desk staff was able to enhance your experience by providing information about Christmas lights throughout the town. Creating memorable moments for our guests is what we strive for, and we're delighted to have contributed to your festive evening.If there's anything else we can do to make your future stays just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you and your family back for more wonderful moments in the future.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on 26 Dec 2023
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Denise

Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on 18 Dec 2023
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Teresa

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel ever!!!!
The staff was truly amazing from every desk clerk down to housekeeping she was so gr8 made us feel like we were stayin at family’s house we felt so at home so great full to the staff they truly made r stay
Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on 11 Dec 2023
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at our hotel. It's our top priority to provide a comfortable and memorable experience for our guests, and we're delighted that we were able to exceed your expectations.

8/10 Good

Heather, Carbondale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on 11 Dec 2023
We appreciate your kind words and are delighted that you had such a positive experience with us. Our team works hard to create a welcoming atmosphere, and it's rewarding to know that our efforts have made a lasting impression on you. We look forward to welcoming you back on your next visit.

10/10 Excellent

Divina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, comfortable bed, and quiet.
Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on 5 Dec 2023
We appreciate your kind words and are delighted that you had such a positive experience with us. Our team works hard to create a welcoming atmosphere, and it's rewarding to know that our efforts have made a lasting impression on you. We look forward to welcoming you back on your next visit.

10/10 Excellent

Christy

Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Management on 14 Nov 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on 14 Nov 2023
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Cheri, ALBUQUERQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the breakfast. The sausge was burnt and the dark roast coffee was awful
Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on 6 Nov 2023
We're truly sorry to hear about your less-than-satisfactory experience during your stay. Your feedback is invaluable, and we're committed to addressing the issues you've raised to ensure a better experience for future guests.

2/10 Terrible

Oleg

Business traveller
Disliked: Staff & service
Bad service
No shampoo or shower gel, told the front desk about it in the morning. Nobody did anything about it
Stayed 2 nights in Oct 2023
Response from Joshua McVay/Marketing Manager on 6 Nov 2023
We apologize for the issues you faced during your stay. Your feedback is essential for us to enhance our services, and we will take immediate steps to address the concerns you've raised.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 6 Nov 2023
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and valve.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 6 Nov 2023
We appreciate your kind words and are thrilled that you found our hotel to be a great place to stay. It's always our goal to provide exceptional service and a comfortable atmosphere, and we're glad we achieved that during your visit.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay during a snow storm
Our room was comfortable, quiet, and large. Staff members were friendly and helpful throughout our stay. My kids loved swimming in the pool (even though it was 12 degrees outside). Breakfast was solid and my kids appreciated the waffle toppings. I’m usually less than enthusiastic about hotel breakfasts because I’m on a high protein/low carb diet. They had strong options that left me satiated. I also appreciated that they cleared the snow in the parking lot really quickly.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
Your feedback warms our hearts! We're overjoyed to know that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we can't wait to have the pleasure of hosting you again soon.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pro & Great Customer Service
I had had total ankle reconstruction and stayed in Salida on my way to Denver. The desk clerk was ver professional and really went the extra mile to accommodate my needs (on crutches) from the room and also the parking.
Stayed 2 nights in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
We're truly grateful for your positive review. It's fantastic to hear that you had a fantastic time at our hotel. Your kind words inspire our team to maintain our commitment to excellence in hospitality.

10/10 Excellent

Alice

Liked: Cleanliness, property conditions & facilities, room comfort
Salida!!!
Perfect hotel for a weekend stop in the mountains.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
Thank you for sharing your positive feedback! We're thrilled to have been a part of your enjoyable stay. Your satisfaction is our reward, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Cecilia

Travelled with family
Disliked: Property conditions & facilities
Room with Poot maintenance care, rooms are not being cleaned every day, and you don’t have option to get trash out
Stayed 2 nights in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
We apologize for any inconveniences you faced during your stay. Your feedback will be thoroughly investigated, and we will take steps to address the issues you've raised to ensure a more pleasant stay for our guests.

10/10 Excellent

Par

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Lovely room Excellent staff
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the property was nice and clean.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 23 Oct 2023
We appreciate your kind words and are thrilled that you found our hotel to be a great place to stay. It's always our goal to provide exceptional service and a comfortable atmosphere, and we're glad we achieved that during your visit.

10/10 Excellent

Tom and Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and fast check in
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 19 Oct 2023
We appreciate your kind words and are thrilled that you found our hotel to be a great place to stay. It's always our goal to provide exceptional service and a comfortable atmosphere, and we're glad we achieved that during your visit.

6/10 Okay

Joel

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Joshua McVay/Marketing Manager on 16 Oct 2023
Hello Joel, thank you for taking the time to leave us a review we hope that you stay with us enjoyable and we look forward to having you back in the future.

2/10 Terrible

Laurine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cable Wi-Fi kept shutting down black curly hairs in the shower couldn’t wait to leave. The place was a disgusting.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 16 Oct 2023
We're truly sorry to hear about your less-than-satisfactory experience during your stay. Your feedback is invaluable, and we're committed to addressing the issues you've raised to ensure a better experience for future guests.

6/10 Okay

virginia

Travelled with family
Loved the property but no ever came to clean the room. We had to ask for towels and we had to bring wastes baskets to a clean staff member. Don’t understand why they were two doors away and couldn’t even check if we needed anything
Stayed 3 nights in Oct 2023
Response from Joshua McVay/Marketing Manager on 9 Oct 2023
Thank you for choosing to stay with us, and for sharing your experience online. We're committed to delivering excellent service, and we look forward to welcoming you back in the future. Housekeeping is by request only currently until we are fully staffed.

10/10 Excellent

Abeen

Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Joseph, Glenwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxed 4 day stay, using the hotel as our base to explore and day trip the area.
Stayed 4 nights in Oct 2023
Response from Joshua McVay/Marketing Manager on 9 Oct 2023
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Pam

Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Lowell, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to get to on US 50. It is a convenient stop between Denver and the western towns we like to visit.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 9 Oct 2023
We appreciate your kind words and are thrilled that you found our hotel to be a great place to stay. It's always our goal to provide exceptional service and a comfortable atmosphere, and we're glad we achieved that during your visit.

10/10 Excellent

Lowell, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In central Colorado, a convenient stop between Denver and points west.
Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on 9 Oct 2023
Thank you for sharing your positive feedback! We're thrilled to have been a part of your enjoyable stay. Your satisfaction is our reward, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great beds! Clean. Great staff. Would recommend.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 9 Oct 2023
Thank you for choosing our hotel and for your wonderful review. We're elated that you had a fantastic stay with us. Your feedback motivates us to strive for excellence in everything we do, and we can't wait to welcome you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best motels I have stayed.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 9 Oct 2023
Thank you for choosing to stay with us, and for sharing your positive experience online. We're committed to delivering excellent service, and we look forward to welcoming you back in the future.

10/10 Excellent

Arthur, Skokie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above.
Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on 2 Oct 2023
Thank you for choosing to stay with us, and for sharing your positive experience online. We're committed to delivering excellent service, and we look forward to welcoming you back in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place bad bed
Stayed 4 nights in Sep 2023
Response from Joshua McVay/Marketing Manager on 25 Sept 2023
Hello, thank you for taking the time to leave us a review we hope that you stay with us enjoyable and we look forward to having you back in the future. We apologize for the bed not being up to your standard.

10/10 Excellent

Quinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on 2 Oct 2023
Hello, thank you for taking the time to leave us a review we hope that you stay with us enjoyable and we look forward to having you back in the future.

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean. They did have a problem with cleaning staff as no one emptied the trash. They did bring clean towels if we needed them.
Stayed 3 nights in Sep 2023
Response from Joshua McVay/Marketing Management on 11 Sept 2023
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional experience.

8/10 Good

Aaron, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in easy. Room was comfortable. Pool for the kids was perfect. Breakfast while appreciated, was a little blah with nothing standing out. Staff was all great and really helpful and nice.
Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on 11 Sept 2023
Your feedback means the world to us! We're thrilled that you had a fantastic stay and found our hotel to your liking. We hope to have the pleasure of hosting you again in the future.