BBQ/picnic Area

Reviews of Hilton Anaheim

4 out of 5
Hilton Anaheim
777 W Convention Way, Anaheim, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 1563 out of 3329 reviews" "
Rating 8 - Good. 714 out of 3329 reviews" "
Rating 6 - Okay. 506 out of 3329 reviews" "
Rating 4 - Poor. 274 out of 3329 reviews" "
Rating 2 - Terrible. 272 out of 3329 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Esteban, Brewster

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Blaine

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Fina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s outdated smelled like old carpet
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We're glad to hear that you enjoyed your overall experience with us.We apologize for any inconvenience you experienced with the outdated smell in your room. Your comments regarding the smell and outdated décor have been duly noted, and we will address these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

2/10 Terrible

Vikas

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst ever experience in this hotel. Washroom wasn’t working, dirty carpets, locker was nonfunctional, no microwave, too crowdy, not enough eating space, worst housekeeping - forget to change glasses, cups, towels, didn’t even picked up garbage on daily basis. Sent their security person because of some issue with my credit card. He was so rude. They didn’t even once try to resolve this issue over the phone. I travel a lot but never seen this kind of hospitality. Washroom toilet was making random loud noises all the time, especially at night, even when not in use. Wifi was “free” but it kept asking to pay, or sign in every single day. It kept disconnecting and was very slow. Never ever revisit or recommend this hotel in my life time.
Stayed 7 nights in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
We are deeply sorry to hear about the numerous challenges you encountered during your recent stay at the Hilton Anaheim. Your feedback is extremely important to us, and we sincerely apologize for failing to meet your expectations in so many aspects of your stay.We understand how frustrating it must have been to experience issues with the washroom, cleanliness, amenities, and the behavior of our staff. Please know that this is not indicative of the high standards of hospitality we strive to maintain at our hotel, and we will be addressing these concerns with our team to ensure that necessary improvements are made.Your experience is certainly not reflective of the level of service we aim to provide, and we sincerely apologize for any inconvenience or discomfort you experienced during your time with us.We understand your disappointment and regret that we were unable to resolve the issues to your satisfaction during your stay. Please know that your feedback has been taken very seriously, and we will do everything in our power to ensure that similar issues do not occur in the future.We understand that you may not wish to return to our hotel, but we hope that you will reconsider, as we would welcome the opportunity to make it right and restore your faith in our hospitality.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly.

6/10 Okay

Chandler

Travelled with partner
Liked: Cleanliness, staff & service
The room felt dated with cracked sink, old fixtures, etc. the elevators often had a line to wait to go up and some times you waited a long time to go down. Also the line at Starbucks was atrocious at all times in the morning. The location is not equipped for a full hotel.
Stayed 4 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We sincerely apologize for any inconvenience you experienced during your visit.We regret that you found the room to feel dated and encountered issues with the elevators and Starbucks line. Your comments regarding the condition of the room and the wait times for elevators and Starbucks have been noted, and we will address these concerns with our management team to ensure that necessary improvements are made.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. Thank you for choosing to stay with us at the Hilton Anaheim, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Candy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Pam

Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terrible

tomislav

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
We deeply regret to hear that your recent experience at the Hilton Anaheim did not meet your expectations. Your feedback is of utmost importance to us, and we take your concerns very seriously.We sincerely apologize for any shortcomings or dissatisfaction you experienced during your stay. We strive to provide exceptional service and accommodations to all our guests, and we are disappointed to learn that we fell short in your case.Please know that your comments have been shared with our management team, and we will be conducting a thorough investigation to address any issues you encountered and make necessary improvements.We understand the impact that a negative experience can have, and we hope that you will consider giving us another opportunity to provide you with the outstanding service and hospitality that Hilton Anaheim is known for.If there is anything specific you would like to discuss or if there are any ways we can address your concerns, please do not hesitate to contact us directly.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Disneyland
Stayed 4 nights in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Sarrah, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Very accommodating
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 Okay

Stella

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Staff is super friendly but bedding is quite old and have stains on almost of it. Bathrooms are super small. Not suitable for more than 1 person usage. Amenities like basketball courts have been closed for years. Overall, very average old hotel but customer service personnel made it as pleasant as they possibly could. Will not stay at the hotel ever again!
Stayed 6 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your kind words about our friendly staff and their efforts to make your stay as pleasant as possible.However, we sincerely apologize for any disappointment you experienced with the condition of your bedding and the size of the bathrooms. Your comments regarding the state of the amenities and the closure of the basketball courts have been noted, and we understand the importance of maintaining our facilities for the enjoyment of our guests.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your feedback as it helps us to identify areas where we can make necessary improvements to better serve our guests. Thank you for choosing to stay with us at the Hilton Anaheim, and we apologize that we did not meet your expectations during your visit.

10/10 Excellent

Layssa

Travelled with family and small children
The location, how fast and convenient it is from the parks. The pool for the kids is a nice touch. Will come back again to enjoy that.
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 Okay

MINGLIN

Liked: Amenities
Disliked: Property conditions & facilities
The reception service is good. But, the room is old and the bathroom ran out of shampoo and wasn’t refilled for three days during our stay.
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We're pleased to hear that you found our reception service to be good.However, we apologize for any disappointment you experienced with the condition of your room and the bathroom amenities during your stay. Your comments regarding the outdated room and the lack of shampoo replenishment have been noted, and we will address these concerns with our housekeeping team to ensure that necessary improvements are made.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. Thank you for choosing to stay with us at the Hilton Anaheim, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place perfect location
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 Okay

Maria Eliza

Travelled with family and small children
Liked: Staff & service
The place is out dated. Bathroom paint and doors are not in the best shape. For the price, I would stay somewhere else. I had to ask to be moved to another room since the first room was a bit small and the walls are too thin. Service wise was excellent, staff were willing to listen and accommodated our needs.
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your honest assessment of your experience.We sincerely apologize for any inconvenience you encountered with the condition of your room and the thin walls. Your comments regarding the outdated bathroom paint and doors have been noted, and we will address these concerns with our maintenance team to ensure that necessary improvements are made.We're pleased to hear that you found our staff to provide excellent service and were willing to accommodate your needs. Providing exceptional service to our guests is our top priority, and we're glad that our team was able to assist you during your stay.We understand your concerns about the value for the price paid, and we appreciate your feedback as it helps us to identify areas where we can make necessary improvements to better serve our guests.Thank you for choosing to stay with us at the Hilton Anaheim. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excellent

LAURA

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terrible

Karina

Disliked: Cleanliness, staff & service, property conditions & facilities
The security lock on door was broken, The room had a stink to it. Very old and outdated.
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
We deeply regret to hear that your recent experience at the Hilton Anaheim did not meet your expectations. Your feedback is of utmost importance to us, and we take your concerns very seriously.We sincerely apologize for any shortcomings or dissatisfaction you experienced during your stay. We strive to provide exceptional service and accommodations to all our guests, and we are disappointed to learn that we fell short in your case.Please know that your comments have been shared with our management team, and we will be conducting a thorough investigation to address any issues you encountered and make necessary improvements.We understand the impact that a negative experience can have, and we hope that you will consider giving us another opportunity to provide you with the outstanding service and hospitality that Hilton Anaheim is known for.If there is anything specific you would like to discuss or if there are any ways we can address your concerns, please do not hesitate to contact us directly.

10/10 Excellent

Leticia

Travelled with family, Travelled with family and small children
Very well clean. Staff was always with smiles and very friendly
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Rafael, Flushing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 4 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

6/10 Okay

Lisa

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has definitely been in decline. Wallpaper peeling off walls, holes and scrapes on walls and doors. Which would be ok if the price wasn't so high. Great location, and really great staff. It is just looking really shabby. I will say the bar area is nice and open and fun to hang out in. Every worker I encountered was super helpful. Appreciated that.
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your honest assessment and are pleased to hear that you found our location convenient and our staff to be helpful.We apologize for any disappointment you experienced with the condition of our facilities. Your comments regarding the wallpaper, walls, and doors have been duly noted, and we will address these concerns with our maintenance and housekeeping teams to ensure that necessary improvements are made.We're glad to hear that you enjoyed our bar area and that you had positive interactions with our team members. Providing exceptional service is a top priority for us, and we're delighted that our staff made a positive impression on you.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony room we stayed in was very outdated and not worth the upgrade.
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Anaheim. We're pleased to hear that you enjoyed your balcony room.However, we apologize that you found the room to be outdated and not worth the upgrade. Your comments are valuable to us, and we will review them with our team to identify areas for improvement.We understand the importance of providing modern and comfortable accommodations to our guests, and we are committed to ensuring that our rooms meet the highest standards of quality and comfort.We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Taylor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quick they had our room ready early and how easy it was to get our car from Valet.
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for taking the time to share your wonderful feedback following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us and that our prompt room readiness and efficient valet service contributed to your enjoyment.Providing exceptional service and convenience to our guests is our top priority, and we're delighted that we were able to exceed your expectations in these areas. Your kind words will be shared with our team as recognition of their hard work and dedication.We're grateful for your glowing review and for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.

8/10 Good

Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was great. And you can rent a microwave for your room for your stay which is a huge perk for us! Our bathroom however needed a remodel. Moldy caulking around the tub/shower and overall seemed tired. It was clean, but worn out.
Stayed 5 nights in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We're delighted to hear that you enjoyed the overall property and found our microwave rental service to be a valuable perk during your stay.Your comments regarding the condition of the bathroom are greatly appreciated, and we apologize for any inconvenience you experienced. Please rest assured that we take cleanliness and maintenance very seriously, and we will address the issues you've raised with our housekeeping and maintenance teams to ensure that necessary improvements are made.We're pleased to hear that despite the bathroom condition, you found it to be clean. We will continue to strive to provide comfortable and enjoyable accommodations for all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Brenda, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
It is so close to shopping and eateries but rooms are not very nice. Very outdated… The sink in our bathroom was cracked, the trim around bathroom mirror was chipped and there was some weird noise hitting our window all night on and off.
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We're delighted to hear that you appreciated our convenient location near shopping and eateries.However, we apologize for any inconvenience you experienced with the condition of your room. Your comments regarding the outdated decor and maintenance issues are concerning, and we regret that they impacted your stay negatively.Please know that your feedback has been taken seriously, and we will address the issues you've raised with our housekeeping and maintenance teams to ensure that necessary improvements are made.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

6/10 Okay

Peter

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Run down hotel
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Anaheim. Your input is invaluable to us as we continually strive to improve and enhance the guest experience.While I'm pleased to see that there were aspects of your stay that met your expectations, I regret to hear that there were areas where we fell short. Please know that your concerns have been duly noted, and we will be addressing them with our team to ensure that necessary improvements are made.We are committed to providing all of our guests with a comfortable and enjoyable stay, and we apologize for any inconveniences you may have experienced during your time with us.Should your travels bring you back to the area, we would welcome the opportunity to regain your trust and provide you with the exceptional service that Hilton Anaheim is known for.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Disneyland in a safe and quiet location. Staff (especially housekeeping, in room dining delivery staff and guest services) were friendly, courteous and polite. I did find the decor of the room a bit dated and very business oriented but it appears that renovations are being done to rooms throughout the property.
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 Excellent

Maren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was Great!
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 Excellent

Anshuman, Monroe

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We're pleased to see that you had an overall positive experience, and we appreciate your rating of 4 out of 5 stars.Your feedback is important to us as we continually strive to improve and enhance the guest experience. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to share your insights with us. We value your input and use it to make necessary improvements to better serve our guests.We hope to have the opportunity to welcome you back to the Hilton Anaheim in the future and provide you with an even more enjoyable stay.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We're pleased to see that you had an overall positive experience, and we appreciate your rating of 4 out of 5 stars.Your feedback is important to us as we continually strive to improve and enhance the guest experience. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to share your insights with us. We value your input and use it to make necessary improvements to better serve our guests.We hope to have the opportunity to welcome you back to the Hilton Anaheim in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 Excellent

Camilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming.
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Vivian

Stayed 4 nights in Mar 2024

6/10 Okay

Nicholas Ryan

Travelled with family and small children
Could do with an update. Prefectly fine if you just needed a room
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
Thank you for taking the time to provide feedback following your recent stay at the Hilton Anaheim. We're glad to hear that you found our hotel suitable for your accommodation needs.We appreciate your comments regarding the need for updates, and we understand the importance of maintaining modern and comfortable accommodations for our guests. Please know that your feedback has been shared with our management team as we continuously evaluate opportunities for improvement.We're pleased that you found our hotel to be suitable for your stay, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you believe would enhance your experience with us, please don't hesitate to share your insights.Thank you again for choosing to stay with us at the Hilton Anaheim. We look forward to hosting you again soon.

10/10 Excellent

Michelle, Indio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

6/10 Okay

Randy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Guest rooms are very tired and not well kept. The maids and staff were great, but this place needs some attention in the guest rooms. Common areas were better. Location is great, but the rates are too high given property condition.
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay at the Hilton Anaheim. We appreciate your honest assessment and are grateful for your recognition of our hardworking staff.We apologize for any disappointment you experienced with the condition of your guest room. Your feedback regarding the maintenance and upkeep of our guest rooms is invaluable to us, and we will be sure to address these concerns with our housekeeping and maintenance teams to ensure that our rooms meet the high standards that our guests expect and deserve.We are pleased to hear that you found our common areas to be more satisfactory and that you enjoyed our convenient location. We will continue to strive to provide a comfortable and enjoyable experience for all our guests.We understand your concerns regarding our rates and want to assure you that we regularly evaluate our pricing to ensure it aligns with the value and quality of our accommodations and services. We appreciate your feedback on this matter and will take it into consideration moving forward.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

2/10 Terrible

Hoa

Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on 12 Apr 2024
We deeply regret to hear that your recent experience at the Hilton Anaheim did not meet your expectations. Your feedback is of utmost importance to us, and we take your concerns very seriously.We sincerely apologize for any shortcomings or dissatisfaction you experienced during your stay. We strive to provide exceptional service and accommodations to all our guests, and we are disappointed to learn that we fell short in your case.Please know that your comments have been shared with our management team, and we will be conducting a thorough investigation to address any issues you encountered and make necessary improvements.We understand the impact that a negative experience can have, and we hope that you will consider giving us another opportunity to provide you with the outstanding service and hospitality that Hilton Anaheim is known for.If there is anything specific you would like to discuss or if there are any ways we can address your concerns, please do not hesitate to contact us directly.

8/10 Good

Erick

Travelled with partner
Liked: Cleanliness, staff & service
Won't validate parking for check in. Say that they don't own the garage. Right. No hotel slippers. Really wants to be nicer than it actually is. Good for Disney or convention center but otherwise not impressed
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 19 Mar 2024
Thank you for sharing your feedback about your recent stay at Hilton Anaheim. We appreciate your insights as they help us identify areas where we can improve our guest experience.We apologize for any inconvenience you experienced regarding parking validation. While we do not own the parking garage, we understand the importance of providing convenient parking options for our guests. We will review our policies and procedures to see how we can improve in this area and ensure a smoother experience for future guests.We regret that we did not provide hotel slippers during your stay. We understand that these amenities can enhance the comfort of your stay, and we will consider adding them to our offerings in the future.Your feedback is valuable to us as we continuously strive to improve our guest experience. We hope that despite these shortcomings, you were able to enjoy your stay with us. If you choose to stay with us again in the future, please do not hesitate to reach out if there is anything we can do to make your experience more enjoyable.

6/10 Okay

Jorge

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Anaheim. Your input is invaluable to us as we continually strive to improve and enhance the guest experience.While I'm pleased to see that there were aspects of your stay that met your expectations, I regret to hear that there were areas where we fell short. Please know that your concerns have been duly noted, and we will be addressing them with our team to ensure that necessary improvements are made.We are committed to providing all of our guests with a comfortable and enjoyable stay, and we apologize for any inconveniences you may have experienced during your time with us.Should your travels bring you back to the area, we would welcome the opportunity to regain your trust and provide you with the exceptional service that Hilton Anaheim is known for.

2/10 Terrible

Giovanni

Liked: Property conditions & facilities
Disliked: Staff & service
First time staying here and our items got stolen from our vehicle while being at Disneyland and staff didn’t try their best to help out.
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 1 Apr 2024
I am deeply troubled to hear about your recent experience at the Hilton Anaheim, and I sincerely apologize for the distress this incident has caused you. Your safety and security are of utmost importance to us, and it is unacceptable that your belongings were compromised during your stay.I assure you that this matter will be thoroughly investigated, and appropriate measures will be taken to address any security concerns. Our team is committed to providing assistance and support to our guests in such situations, and I regret that you did not receive the level of assistance you deserved.Please know that your feedback is taken seriously, and we are dedicated to learning from this experience to prevent similar incidents from occurring in the future. Should you wish to discuss this matter further or require any assistance, please do not hesitate to contact me directly.Once again, I apologize for the inconvenience you have experienced and hope that you will consider giving us another opportunity to provide you with the exceptional service that Hilton Anaheim is known for.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on 19 Mar 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that your stay at Hilton Anaheim was nothing short of exceptional. Delivering top-notch service and creating memorable experiences for our guests is our utmost priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.At Hilton Anaheim, we strive to provide a comfortable and inviting atmosphere, along with impeccable service, so it's fantastic to hear that you found both aspects to be outstanding. We truly appreciate your kind words about our facilities, amenities, and the overall cleanliness of the hotel.It's wonderful to know that our team members left a positive impression on you. We take great pride in our staff and their dedication to ensuring our guests feel welcomed and well taken care of throughout their stay. Your compliments will be passed along to the entire team, as they serve as motivation to continue delivering exceptional service.Thank you once again for choosing Hilton Anaheim, and we look forward to welcoming you back for another memorable stay in the future! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on 19 Mar 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that your stay at Hilton Anaheim was nothing short of exceptional. Delivering top-notch service and creating memorable experiences for our guests is our utmost priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.At Hilton Anaheim, we strive to provide a comfortable and inviting atmosphere, along with impeccable service, so it's fantastic to hear that you found both aspects to be outstanding. We truly appreciate your kind words about our facilities, amenities, and the overall cleanliness of the hotel.It's wonderful to know that our team members left a positive impression on you. We take great pride in our staff and their dedication to ensuring our guests feel welcomed and well taken care of throughout their stay. Your compliments will be passed along to the entire team, as they serve as motivation to continue delivering exceptional service.Thank you once again for choosing Hilton Anaheim, and we look forward to welcoming you back for another memorable stay in the future! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Lydia

Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 19 Mar 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that your stay at Hilton Anaheim was nothing short of exceptional. Delivering top-notch service and creating memorable experiences for our guests is our utmost priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.At Hilton Anaheim, we strive to provide a comfortable and inviting atmosphere, along with impeccable service, so it's fantastic to hear that you found both aspects to be outstanding. We truly appreciate your kind words about our facilities, amenities, and the overall cleanliness of the hotel.It's wonderful to know that our team members left a positive impression on you. We take great pride in our staff and their dedication to ensuring our guests feel welcomed and well taken care of throughout their stay. Your compliments will be passed along to the entire team, as they serve as motivation to continue delivering exceptional service.Thank you once again for choosing Hilton Anaheim, and we look forward to welcoming you back for another memorable stay in the future! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels!

8/10 Good

Anid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on 19 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at Hilton Anaheim. We truly appreciate your valuable insights as they help us in our continuous efforts to improve and enhance our guest experience.While we're delighted to see that your overall experience was positive, we also recognize that there may have been areas where we fell short of meeting your expectations. Your comments are important to us, and we will certainly take them into consideration as we strive to make necessary improvements.We apologize for any inconvenience or discomfort you may have experienced during your stay. Please rest assured that we take your feedback seriously and will address any issues raised to ensure that future guests have a more seamless and enjoyable experience.We are grateful for your patronage and hope that you will consider staying with us again in the future. Should you choose to return, please don't hesitate to reach out to us directly so that we can ensure your next stay exceeds your expectations.Thank you once again for your feedback, and we look forward to the opportunity to welcome you back to Hilton Anaheim in the future.

2/10 Terrible

Marcos, Zephyrhills

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have never stayed in a room that bad like this one, we got wastewater from our sink in the bathroom that smell horrible..!! I tried to cancel the booking and we Expedia does not gave us the money back, and I preferred to loose the money than stay again in this hotel, the management in the hotel just said "sorry" and thats it.. unaceptable for a "5 stars" Hilton Hotel..
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on 19 Mar 2024
We sincerely apologize for the negative experience you encountered during your recent stay at Hilton Anaheim. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of meeting your expectations.We are deeply concerned to learn about the issues you experienced with wastewater from the sink in your room. This is certainly not the standard of cleanliness or comfort that we strive to uphold, and we understand the frustration this must have caused you. Please rest assured that we take these matters seriously, and we will investigate the situation further to ensure that it is promptly addressed and resolved.Regarding your cancellation request, we understand your disappointment and frustration. We encourage you to reach out to Expedia directly regarding their cancellation policy, as they handle all reservations made through their platform. However, we apologize for any inconvenience or confusion caused by this process.We regret that our response to your concerns did not meet your expectations. We assure you that your feedback has been taken seriously, and we will use it to improve our guest experience moving forward.Once again, we apologize for the negative experience you had during your stay. We hope to have the opportunity to regain your trust in the future and provide you with the exceptional stay that you deserve.

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. We will definitely come back again.
Stayed 4 nights in Mar 2024
Response from Sergio Bocci, General Manager on 19 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at Hilton Anaheim. We truly appreciate your valuable insights as they help us in our continuous efforts to improve and enhance our guest experience.While we're delighted to see that your overall experience was positive, we also recognize that there may have been areas where we fell short of meeting your expectations. Your comments are important to us, and we will certainly take them into consideration as we strive to make necessary improvements.We apologize for any inconvenience or discomfort you may have experienced during your stay. Please rest assured that we take your feedback seriously and will address any issues raised to ensure that future guests have a more seamless and enjoyable experience.We are grateful for your patronage and hope that you will consider staying with us again in the future. Should you choose to return, please don't hesitate to reach out to us directly so that we can ensure your next stay exceeds your expectations.Thank you once again for your feedback, and we look forward to the opportunity to welcome you back to Hilton Anaheim in the future.

8/10 Good

Monica L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sergio Bocci, General Manager on 19 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at Hilton Anaheim. We truly appreciate your valuable insights as they help us in our continuous efforts to improve and enhance our guest experience.While we're delighted to see that your overall experience was positive, we also recognize that there may have been areas where we fell short of meeting your expectations. Your comments are important to us, and we will certainly take them into consideration as we strive to make necessary improvements.We apologize for any inconvenience or discomfort you may have experienced during your stay. Please rest assured that we take your feedback seriously and will address any issues raised to ensure that future guests have a more seamless and enjoyable experience.We are grateful for your patronage and hope that you will consider staying with us again in the future. Should you choose to return, please don't hesitate to reach out to us directly so that we can ensure your next stay exceeds your expectations.Thank you once again for your feedback, and we look forward to the opportunity to welcome you back to Hilton Anaheim in the future.