Ratings based on 806 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

dejligt hotel med mange faciliteter

Posted 28-Sep-2016
Pros: Det hele
Cons: Et engelskkursus til nogle af receptionisterne
Location: Beliggenhed dejlig. Mange museer i nærheden
Det er et godt hotel med kun 200 m til offentlig transport i alle retninger og ind til centrum. Fin beliggenhed med udsigt til Donau. Mange faciliteter og gratis spa, pool, termalbassiner og sauna på hotellet. God service
5out of 5
by A verified traveller

Nice hotel

Posted 24-Sep-2016
Location: The hotel was further from the centre of town than I had expected. it is close to bus and tram stops to get you in quickly.
Really friendly staff who were happy to help. Very close to Margaret island, which is a lovely place to walk around.
Comment from Hotel Management
28-Sep-2016 by Gábor Nemes, General Manager, Hotel Management
Dear Guest, Thank you for choosing us. We are happy to read that you enjoyed your stay and share your positive experiences. Thank you for your nice comments in case of the staff, location and public transportation. We look forward to seeing you again soon. Yours sincerely, Gábor Nemes General Manager
2out of 5
by A verified traveller from Birmingham

It purports to be a Five Star Hotel - it is not!

Posted 09-Sep-2016
Pros: Very little.
Cons: Too numerous to list! (see above comment)
Location: Further out of the City centre than anticipated with little to do nearby other than visit Margit Island.
The hotel, while quite comfortable, lacks many of the "comforts" one should reasonably expect from a Five Star hotel. The room was fairly basic and not overly spacious, and the bathroom was quite "cramped". Having had occasion to move one of the bed-side tables, there was a sweet paper and old peanut shells down the back! In the literature it was stated that the Apicius Restaurant was open every evening for Dinner - this was not the case! Most nights during our week's stay, it was closed. The only alternative offered was the a la Carte menu served virtually in the hotel lobby where there was no atmosphere whatsoever, and with other guests sitting in lounge chairs in the lobby on mobile phones and others engaged in quite loud conversation immediately adjacent to the "dining" area. Very disappointing! The hotel was very busy with bus tours and conferences all of whom seemed to take priority over other guests, again something not expected in a Five Star establishment.
Comment from Hotel Management
28-Sep-2016 by Gábor Nemes, General Manager, Hotel Management
Dear Mrs Heather and Mr Ian, Thank you for choosing our hotel. We deeply regret to read that you were not satisfied with the room, bathroom and restaurant service. Please accept our apology for the cleanliness of the room. Please be assured that we follow-up with the housekeeping team to avoid same incident in the future. Our management pays attention to the cleanliness as well. In case of dinner, I kindly inform you that we usually offer a la carte menu for our guests for lnch and dinner. Please accept our apology that our services did not meet your expectations. We hope that we can provide better service in the future. Yours sincerely, Gábor Nemes General Manager
5out of 5
by A verified traveller from Tyneside UK

Posted 08-Sep-2016
Pros: Excellent staff at reception and swimming area
Cons: Food in bar of poor/fair quality
Location: Location a bit run down but transport to city very good. Magrit Island is most enjoyable. Szentendre is worth a visit and a whole day could be spent t
Over 65 years can travel free in Hungary. Why is this not advised in literature. Carry id and save a fair amount
Comment from Hotel Management
27-Sep-2016 by Gábor Nemes, General Manager, Hotel Management
Dear Mr Vin, Thank you for choosing our hotel. We are happy to read that you enjoyed your stay and you were satisfied with the location, public transportation and service by staff as well. Thank you for your nice comments. Please accept our apology for the quality of the food in the bar. Please be assured that we contact with the relevant departments according to your experiences. We hope to see you again soon. Yours sincerely, Gábor Nemes General Manager
3out of 5
by A verified traveller from Hamburg

Veraltetes Wellnesshotel mit gutem Spabereich

Posted 25-Aug-2016
Spabereich kostete Aufpreis. Ein Mitarbeiter war so nett uns ein Upgrade des Zimmers zu empfehlen, wodurch wir ein paar Euro sparen könnten. Normalerweise kostet die Nutzung des Spabereichs Ca 10-15€ pro Tag. Massagen sind nochmals extra. Der Spabereich hat mehrere Pools mit unterschiedlichen Temperaturen, ein kälteren Schwimmerbecken und einen Jacuzzi. Dazu kommen noch 2 Saunen und 2 Dampfbäder. Insgesamt war dieser Bereich sehr gut. Das Zimmer war okay ausgestattet. Für ein 5 Sterne Hotel kann man mit der Ausstattung nicht überraschen. Allerdings lies die Sauberkeit etwas zu wünschen übrig. Im Badezimmer gab es einige Stellen die verstaubt waren. Dazu funktionierte der Abfluss der Badewanne nicht richtig, sodass man beim duschen ständig knöcheltief im Wasser stand. Die Toilette war auch nur oberflächlich gereinigt. Das Personal war bis auf eine Ausnahme stets bemüht einen schönen Aufenthalt zu ermöglichen. Eine Kollegin wimmelte uns im Restaurant ab. Aussage der Kellnerin: wenn Sie etwas bestellen dauert es Ca. 2 Std bis es kommt. Das geht natürlich nicht. Insgesamt hatten wir einen entspannten Aufenthalt. Für ein 5 Sterne Hotel kann man aber etwas mehr Sauberkeit und funktionierende Zimmer erwarten.
4out of 5
by A verified traveller from Berlin

Schönes Hotel mit guter Anbindung zum Stadtkern

Posted 23-Aug-2016
Pros: Der Wellnessbereich war gut gepflegt und umfangreich
Location: Das Hotel befindet etwa 5 Kilometer vom Stadtkern entfernt in unmittelbarer Nähe zur Donau. In unmittelbarer Nähe gibt es kaum Freizeitangebote
Beim Check-In gab es Schwierigkeiten mit unserem Deluxe Zimmer. An der Rezeption erkannte man uns zunächst nicht die kostenlose Nutzung des Wellnessbereichs an. Dies sorgte bei uns für leichte Irritationen. Dies ließ sich jedoch schnell mit dem freundlichen Personal klären un der Zugang verlief sodann reibungslos.
5out of 5
by A verified traveller

Great

Posted 09-Aug-2016
Great place. Modern. Convenient. Best hotel we've stayed in.
4out of 5
by A verified traveller from milano

Hotel con terme annesse

Posted 08-Aug-2016
L'albergo si trova in posizione un po' decentrata ma ben servita dai mezzi pubblici. La struttura è elegante e il personale efficiente. La camera é confortevole ma necessita di un po' di manutenzione (es. Tende parzialmente strappate). La spa é un plus molto apprezzabile.
4out of 5
by A verified traveller from Utrecht

Prettig en comfortabel hotel

Posted 05-Aug-2016
Pros: Mooi hotel, comfortabel
Location: Het is wat ver van het stadscentrum, maar goed te doen met de tram.
Prettig hotel met goede voorzieningen. We hebben er 4 nachten heel lekker geslapen. Personeel was aardiger dan de meeste andere Hongaren in de stad.
2out of 5
by A verified traveller from London

good spa, poor hotel

Posted 04-Aug-2016
Pros: The spa was great the staff was great
Cons: a lot
Location: Location is not central but an easy walk to Kehli - a great Hungarian restaurant and 15 min walk to Margaret island, which is beautiful
broken airconditioning rooms from 1980s poor mattresses and pillows outdated rooms and decor poor quality food options