Ratings based on 840 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from Denmark

Ikke i nærheden af et 5 stjernet hotel.

Posted 15-Jan-2017
Bortset fra en udmærket morgen buffet var mad og betjening en direkte katastrofe. Personalet var på ingen måder service mindet eller nærværende, og enkelte direkte uforskammet. Vi har rejst en del, og for første gang bestilt pizza udefra. Hotellet ligger for langt fra centrum. Den annoncerede schuttel kører to gange om dagen med ganske få pladser. Behandlingerne skal bestilles i god tid, da der er få behandler. Ikke et sted vi kunne drømme om at tage tilbage til!!
2out of 5
by A verified traveller from Villasimius, Italia

Natale a Budapest

Posted 30-Dec-2016
Pros: la spa con sauna, idromasaggi, e piscine
Cons: Inserire del personale che parli italiano in un hotel a 5 stelle.... mi sembra il minimo
Location: Anche se l'albergo si trova lontano dal centro è ben servito da tram, autobus e metropolitana.Nelle vicinanze non c'è un bar,
Albergo a 5 stelle... 3 sono anche troppe.Neanche una persona parlava italiano.Hanno richiesto al check in un cauzione di 234,00 euro....Abbiamo prenotato una cena alle ore 19,30 per le ore 20,00 e dopo un ora e mezzo di attesa, ci sentiamo dire dalla cameriera che non sapeva quando la cena fosse servita , siamo dovuti andar a mangiare da un altra parte, avendo due bambine piccole che dopo un ora e mezza di attesa si erano spazientite.....Moquette nelle zone comuni sporca, fatiscente,muri scrostati.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 07-Dec-2016
Really nice hotel, 30-40 mins from the thick of things Only have to catch the 1 tram to m3 underground Nice swimming pools especially the heated ones
3out of 5
by A verified traveller from Widnes

ups and downs hotel

Posted 06-Dec-2016
Pros: Nothing stood out it was defiantly not a 5 star hotel though
Cons: Some of that staff attitude and I think it could do with updating
Location: Not a lot really out the way it cost between 2800 and 5000 HUF in a taxi to Budapest city (beautiful city)
We originally where given a room that had been occupied and not cleaned but when we went back to reception the reception staff member was really apologetic. First night we where given burnt food and then after waiting 1 hour for one of our parties food we asked for that food to be refunded to which the staff just walked away and hide eventually we got a refund but the rest of the evening the 2 female members of staff 1 inarticulate ignored us and wouldn't serve us and the other served us with out a smile as if it was an effort. On our last night the staff where wonderful really helpful and cheerful. I was asham the first night was so bad I could have packed my case and come home that night. We also booked the shuttle bus to take us in to the city it didn't turn up and we had already been to ask where it stopped only to be told when we went back to inquire where it was that it had been cancelled
3out of 5
Recommended
for Business Travellers
by A verified traveller

Good Business Hotel

Posted 21-Nov-2016
The hotel itself is great, rooms clean and comfortable and generally the staff are really helpful. The only problem is trying to check in and check out which for some reason seems to be a problem.
Comment from Hotel Management
24-Nov-2016 by Gábor Nemes, Hotel Management
Dear our Guest, Thank you for choosing us and share your experriences. We were pleased to read that our rooms and the cleanliness met your expectations. Thank you for the nice comments in regard to our staff. Please accept our apology for the check in and check out. We hope that we will have the opportunity of welcoming you back to our hotel in the not too distant future. Best regards, Gabor Nemes General Manager
3out of 5
by A verified traveller

Feels dated

Posted 08-Nov-2016
Pros: Staff were very pleasant and efficient when we requested a new mattress & that the lack of hot water in the room and broken radiator should be fixed.
Cons: Feels dated and in need of a redesign.
Location: 3 station stops from the the centre of Buda. Not much to do nearby but we did find a couple of perfectly decent restaurants.
The hotel is 3 station stops from the centre of Buda. It is quiet but all feels a bit dated and in need of a revamp. Terrible squishy mattress was quickly changed for a decent one when I asked and problems with a broken radiator (the room was always too hot) within minutes of asking, so staff were as helpful as could be. Breakfast was disappointing, food not great and we had to hunt round the buffet for every ingredient and piece of crockery and cutlery. The dining room manager was clearly under stress and we only tried it once out of the 4 mornings there. We ate at a more pleasant central cafe. We had paid for a river view from our room, but it was not worth it as all we could really see was a busy road, a railway line and the dirty and cluttered engineering site of a nearby bridge. Spa facilities were OK but again all felt a bit tired and out of date.
Comment from Hotel Management
17-Nov-2016 by Gábor Nemes, Hotel Management
Dear Our Guest, Thank you for choosing us and share your comments. We will focus on our challenges and provide our breakfast on a higher level. Please accept our apology for the inconveniences that we caused to you due to the breakfast and heating system. We hope that we have opportunity to provide better service in the future. Kind regards, Gábor Nemes General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Southampton, UK

Great value stay in Greater Budapest

Posted 29-Oct-2016
Pros: The spa fed by water piped from one of the hot springs, plenty of facilities and good transport links. Staff were friendly and helpful and the massages superb.
Cons: Compared to our last stay 4 years ago the breakfast didn't seem quite as good, particularly the porridge was cold or thin on occasions. Overall the breakfast buffet choices are still pretty good value but this was a shame. Also there was no way of turning the heating off in our room and it got pretty hot. The jacuzzi was also out of service for a couple of days.
Location: Ideal for exploring Margit's island and nearby Roman ruins of Aquincum and only a couple of minutes' walk from the nearest H5 train stop into town.
Comment from Hotel Management
17-Nov-2016 by Gábor Nemes, Hotel Management
Dear Mr James, Thank you for choosing us and share your comments. We highly appreciated your kind comments in regard to our spa and staff. We will focus on our challenges and provide our breakfast on a higher level. Pleasea ccept our apology for the inconveniences that we caused to you due to the breakfast and jacuzzi. Hope to see you again soon. Kind regards, Gábor Nemes General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Wien

Sehr schönes Hotel mit tollem Spa

Posted 24-Oct-2016
The Aquincum Hotel Budapest ist ein im Inneren in freundlichen Farben gestaltetes, stilvolles Hotel in der Nähe der Margareteninsel mit ebenso freundlichem und hilfsbereiten Personal. Highlight ist meines Erachtens der beeindruckende Pool-Bereich mit zwei Thermalbecken, einem Swimming Pool und einem Whirlpool. Leider ist die Spa-Nutzung in vielen Angeboten nicht inkludiert und kostet ca. € 12,--/Person/Tag. Äußerst günstig sind hingegen die Massagen. Die Standardzimmer sind in ebenso ästhetisch und hell wie das Hotel insgesamt. Hervorzuheben ist das sehr bequeme Bett. Leider hat Housekeeping bei der Zimmerreinigung Kleinigkeiten übersehen, insgesamt war das Zimmer aber sauber.
Comment from Hotel Management
28-Oct-2016 by Gábor Nemes, Hotel Management
Dear Mr Fritz Matthias, Thank you for choosing our hotel and share your positive experiences about us. We are happy to read that you enjoyed your stay. We look forward to seeing you again soon. Kind regards, Gábor Nemes General Manager
4out of 5
by A verified traveller

Posted 19-Oct-2016 on Hotels
Good, comfortable hotel. Good access to public transportation. There is very little open near the hotel late at night, but it's nice and quiet, too. Staff was very helpful, and spoke English quite well.
Comment from Hotel Management
25-Oct-2016 by General Manager, Hotel Management
Dear our Guest, Thank you for taking time to share your positive experiences about your recent stay at the Aquincum Hotel Budapest. We were happy to read that you were satisfied with our location and our staff. Thank you for the nice comments. We look forward to seeing you soon. Gábor Nemes General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Budapest rocks!!

Posted 13-Oct-2016
Pros: Loved the thermal bath/Spa facilities!!.
Cons: My room's heating system was not working. I requested the hotel maintenance to look at it but they did not do anything. Negative experience.
Location: Location is great!. It is located near in Buda near Margit Island and just a quick train ride to the city center.
It was a satisfying experience overall. My only complaint was the heating system not working in my room. Other than this, it is a very nice hotel.
Comment from Hotel Management
16-Oct-2016 by Gábor Nemes, Hotel Management
Dear our Guest, Thank you for choosing our Hotel and share your experiences. We were happy to read that our location and spa met your expectations. Thank you for the kind comments. We regret to read that you were not satisfied with the heating system. Please accept our apology for the inconveniences that we caused. We look forward to seeing you again. Gábor Nemes General Manager