Ratings based on 776 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from UK

Nice Hotel... Poor Service (for the most part)

Posted 19-Jul-2016
Pros: Spa facilities... though charging £5 to use a towel, and then charging it back to your credit card (1 hour later) is ridiculous. The room was nice.
Cons: Shower head needed good clean or replacement. Reception staff be more helpful.
Location: there is a tram station a few minutes walk away - from there you can get tram and then train into town. Park near by.
Given down-graded room with twinbeds - when booking was for king bed.. room changed.. to queen bed.. free shuttle cancelled without notice or warning - then on the next day when told would not be on... hotel is far from city - easy enough to get to by public transport - but takes about an hour. Hotel itself is clean and rooms were cleaned daily. Other than one shift of staff (one lady was very good) the staff were not helpful and just kept saying they were sorry - but did not offer any solutions. Hotel wants to charge everything to your credit card and will then give it back, but if you tell them that's not acceptable they do agree - but assume you want to pay them a deposit of 30 euros per night in advance - so wanted 120 euros from me - (even though room was already fully paid for). Nice spa facilities... but no bookings available until 4 days later... considering most guests don't stay for that long... this was annoying - and then when the reception staff rang to book a free complimentary 25 min massage due to all the problems - they suddenly had 3 booking times free (none of which I was able to make, as I was leaving the next day)... I got a free drink for all my troubles! Reception staff for the most did not seem to want to help - often standing around - while one person actually dealt with the customers... 2 others just stood there.
2out of 5
by A verified traveller

Ver van het centrum

Posted 18-Jul-2016
Hotel is wat gedateerd, ligging ver van het centrum in sobere omgeving.
4out of 5
by A verified traveller from UK

City break

Posted 15-Jul-2016
Budapest is a breathtaking city, the castle area and parliament building were our favourites. The thermal spas are amazing.
2out of 5
by A verified traveller from Oxford, UK

Hotel only for business meeting.

Posted 03-Jul-2016
The Hotel is only suitable for business meeting, not for tourists visitors, the Hotel is not close to city centre, not close to airport and not close to any sightseeing place. They said this is 5 start hotel but this hotel is only 3star, they gave us twin beds , air condition was not working properly, really I hate this hotel, we were not enjoyed during our stay in the Hotel. I am sorry I can't recommend any of my friends.
4out of 5
by A verified traveller

Nice Hotel close to Transportation

Posted 16-Jun-2016
Pros: Restaurant staff were very friendly and accommodating to our special diet needs.
Cons: A/C could
Location: It was just minutes away from Margareet Bridge close to Danube with fabulous views. close to all restaurants, shops and beautiful sights.
Hotel was very good with beautifully decorated lobby and very helpful and friendly staff.
5out of 5
by A verified traveller from Scotland

Lovely hotel

Posted 15-Jun-2016
Pros: It was modern, clean and comfortable.
Cons: I didn't notice anything that needed improving but we did not use the pool or spa.
Location: The hotel was on the Buda side of the river and close to both a train and bus station making getting around easy.
This was a lovely hotel with excellent staff. Our room was well furnished and the beds comfortable. We only had one meal in the hotel and enjoyed it. The staff were all pleasant and helpful when asked about anything.
4out of 5
by A verified traveller from Helsinki

Rauhallinen ja siisti hotelli

Posted 01-Jun-2016
Pros: Pidin kylpylästä.
Cons: Ehkäpä tupakointi mahdollisuuksia vaikka ei olekaan muodissa.
Location: Sijainti hieman syrjässä jos haluaa viettää aikaansa keskustassa. Mutta omatoimiselle aika loistava. Margit saari vieressä kävelymatkan pn.6-700 m .
Tulimme hotelliin 24.5 ja ilmoittautumme tiskillä niin kuin tapoihin kuuluu. Homma oli ok siihen asti kunnes vastaanotto virkailija alkoi penäämään takuumaksua.no ei siinä mitään, maksoin takuun. Tuli mieleen että pyydetäänkö takuumaksu kaikilta vai epäilyttäviltä tyypeiltä se jäi ihmetyttämään, varsinkin kun missään ei oltu informoitu asiasta. Tuli siinä vaiheessa mieleen että kuinka joku jolla on tiukka lomabudjetti kestää 230€ panttaamisen, saahan sen takaisin kun lähtee mutta kuitenkin. Hotelli oli muuten oikein mukava ja siisti spa:ta myöden unohtamatta henkilökuntaa Huone oli siisti niinkuin olettaa saattaa tässä nk. 5 tähden hotellissa .Tulivat välittömästi korjaamaan ilmastointia kun sitä pyydettiin, siinä kumminkaan onnistumatta, joten hiki tuli muuten mukavassa huoneessamme yöt saimme nukuttua joten kuten pitämällä ikkunat auki mutta silti???!!! Että tämmöinen hotelli kokemus! Ps.eipä ole näkynyt sitä takuusummaa tilillä. T: timppa
2out of 5
by A verified traveller

Foto

Posted 23-May-2016
Le foto apparentemente sembra bello l hotel poi vedi che manco la palestra c è come sponsorizzano ci sono 4 Attrezzi che non puoi allenarti
2out of 5
by A verified traveller from 横浜

フロントのスタッフが最低

Posted 15-May-2016
Pros: 部屋は良かった。
Cons: スタッフの教育。接客ができてない。
ブダペストは噂通り素晴らしい古都でした。 しかし、ホテルのフロントのスタッフが最低でした。遅いうえに不愛想で傲慢。良いところは一つもありません。今回は東欧を8か国回りましたが、ブダペストのHOTEL AQUINCUMのみ不愉快でした。
5out of 5
by A verified traveller from linz

Angenehme Service

Posted 08-May-2016
Sauber und gepflegt angenehme Service aber SPA Bereich hat nicht meine Erwartungen getroffen.