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Reviews of City Hotel Budapest

3 out of 5
City Hotel Budapest
Dessewffy u.36., Budapest

Reviews

8.6

Excellent

Rating 10 - Excellent. 327 out of 776 reviews" "
Rating 8 - Good. 350 out of 776 reviews" "
Rating 6 - Okay. 72 out of 776 reviews" "
Rating 4 - Poor. 12 out of 776 reviews" "
Rating 2 - Terrible. 15 out of 776 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristof

Liked: Cleanliness, amenities, property conditions & facilities
Couldn’t switch on the heating
Stayed 1 night in Apr 2024
Response from Axel Ladiges, Hotelmanager on 21 Apr 2024
Dear Kristofthanks for your stay and the marvellous review.We will be happy to see you again and send warm greetings to you from Budapest

10/10 Excellent

Boyko

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice stat
Stayed 4 nights in Apr 2024
Response from Axel Ladiges, Hotelmanager on 17 Apr 2024
Dear Boyko#thanks for your stay and your marvellous review here.We are happy that you enjoyed your stay and we would be happy to welcome you again

6/10 Okay

alvaro valdivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Small rooms , ac not working. Staff was great
Stayed 4 nights in Apr 2024
Response from Axel Ladiges, Hotelmanager on 17 Apr 2024
Dear Alvarothanks for your stay and your good review here.We would be happy at your next stay that we can do it better and we would be happy to welcome you again

8/10 Good

Ravindran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to all attractions
Stayed 2 nights in Mar 2024
Response from Axel Ladiges, Hotelmanager on 9 Apr 2024
Dear Ravindranthanks for your stay and the nice reviewWe will behappy to see you again in Budapest

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for access to everything, but the noise level from the street was horrible. This included loud car stereos, loud car engines and drunks screaming at all hours of the night. Maybe a room not facing the street would have been better.
Stayed 3 nights in Mar 2024
Response from Axel Ladiges, Hotelmanager on 3 Apr 2024
Hello StephenThanks for your stay and the good review here.Location in the inner city has the risk of life and night life around...We would be happy to see you again

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. However, it would be helpful to have ironing facilities on the property rather than running to the hotel next door (Dormero) for an iron. The same applies for hot/cold/alcoholic/non-alcoholic beverages which again are only available next door. In the past (Star Inn) this was not an issue, there was always someone to serve these.
Stayed 1 night in Mar 2024
Response from Axel Ladiges, Hotelmanager on 3 Apr 2024
Hello AnnaThanks for your stay and the marvellous review here.We would be happy to see you again

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was better than we could have hoped for
Stayed 3 nights in Mar 2024
Response from Axel ladiges, Hotelmanager on 30 Mar 2024
Hello Danthanks for your stay and the marvellous review hereWe would be happy to welcome you again and wish you happy easter

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024
Response from Axel ladiges, Hotelmanager on 21 Apr 2024
Dear Christopherthanks for your stay and the marvellous review.We will be happy to see you again and send warm greetings to you from Budapest

10/10 Excellent

marika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a good location for sightseing.
Stayed 5 nights in Mar 2024
Response from Axel Ladiges, Hotelmanager on 24 Mar 2024
Hello Marikathanks for your stay and the marvellous review here.We will be happy to welcome you and send you fancy greetings from Budapest

10/10 Excellent

Angeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was ready early, the location and price were fantastic. The room and bathroom were well appointed and very clean (again, great price). The hallways leading to the room are dingy and white, but don’t let that deter you. Every other part of the hotel is great. Lastly, the reception and staff were kind and helpful!
Stayed 2 nights in Mar 2024
Response from Axel Ladiges, Hotelmanager on 24 Mar 2024
Hello Angelinethanks for your stay and the marvellous review here.We will be happy to welcome you and send you fancy greetings from Budapest

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean tidy and lovely staff. Great value.
Stayed 2 nights in Mar 2024
Response from Axel Ladiges, Hotelmanager on 24 Mar 2024
Hello Samthanks for your stay and the marvellous review here.We will be happy to welcome you and send you fancy greetings from Budapest

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Axel Ladiges, Hotelmanager on 3 Mar 2024
Dear Christinethanks for your stay and this wonderful review.We will be happy to welcome you again and send fancy greets to you

10/10 Excellent

Attila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Axel Ladiges, Hotelmanager on 6 Feb 2024
Dear Attilathanks for your stay and tis marvellous review here.It was a geat pleasure to welcome you with us and we would be happy to welcome you again

8/10 Good

Glenn

Travelled with partner
Liked: Amenities
Good location. Walkable to tourist sites and transportation. Reasonably priced.
Stayed 2 nights in Aug 2023
Response from Axel Ladiges, Hotelmanager on 6 Feb 2024
Dear Michelthanks for your stay and tis great review here.It was a geat pleasure to welcome you with us and we would be happy to welcome you again

10/10 Excellent

Suha, Amman

Liked: Staff & service, property conditions & facilities
Easy to access and navigate from to many remarkable sites, clean, friendly and supportive staff
Stayed 3 nights in Dec 2023
Response from Axel Ladiges, Hotelmanager on 6 Feb 2024
Dear Suhathanks for your stay and tis marvellous review here.It was a geat pleasure to welcome you with us and we would be happy to welcome you again

8/10 Good

Venkat Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly staff
Stayed 3 nights in Dec 2023
Response from Axel Ladiges, Hotelmanager on 6 Feb 2024
Dear Venkat Reddythanks for your stay and this grat review here.It was a geat pleasure to welcome you with us and we would be happy to welcome you again

10/10 Excellent

Attila

Stayed 1 night in Dec 2023
Response from Axel Ladiges, Hotelmanager on 6 Feb 2024
Dear Attilathanks for your stay and this marvellous review here.It was a geat pleasure to welcome you with us and we would be happy to welcome you again

4/10 Poor

Joshua

Stayed 2 nights in Dec 2023
Response from Axel Ladiges, Hotelmanager on 8 Feb 2024
Dear Joshuathanks for your stay and your review.it seems that we didnt fulfill your expectations, for what we are sorry.Please let us show the next time that we can do it better

6/10 Okay

Jill

Stayed 1 night in Nov 2023

10/10 Excellent

Stormi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Reasonable Price
Great location and very reasonable price. We had a large suite (didn’t expect that), so very roomy. Don’t think AC worked, but two large windows that could be opened so not a problem. Our room was very quiet, always a bonus. You need to request fresh towels, toilet paper, etc. every day, but was always taken care of. Would definitely stay here again. There was an Intrepid group staying there same time as us, possibly a Comfort stule?
Stayed 4 nights in Oct 2023
Response from Axel Ladiges, Hoelmanager on 27 Oct 2023
Dear Stormithanks for your stay and the marvelous review.We would be happy to see you again and send fancy greetings to you

6/10 Okay

Kara

Liked: Cleanliness, staff & service, room comfort
Satisfactory.
Internet didn’t work in my room. Rooms were quite warm during some of the fall weather and I couldn’t get AC to work (perhaps turned off after summer).
Stayed 2 nights in Oct 2023
Response from Axel Ladiges, Hotelmanager on 27 Oct 2023
Dear Karathanks for your stay and the good review.It seems, we were not satisfying you in full, lets show you next time that we can do it better.We would be happy to see you again and send fancy greetings to you

8/10 Good

ginny

Liked: Cleanliness, staff & service
Good value for money
Good location, near the blue metro line. Good value for money, as it was about yhe cheapest in the area. Rooms are basic but fine and came with a samee fridge. I visited in october and air con was not on and rooms were very hot, even with the window open. Breakfast was pretty average as well, so i wouldnt pay extra to include it
Stayed 1 night in Oct 2023
Response from Axel Ladiges, Hotelmanager on 27 Oct 2023
Dear Ginnithanks for your stay and the good review.We would be happy to see you again and send fancy greetings to you

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Axel Ladiges, Hotelmanager on 21 Oct 2023
Dear Arniethanks for your stay and the georgous review here.We would be happy to wlcome you and send fancy greetings to you

10/10 Excellent

Marea

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was adequate but a bit bare bones. Lights in our room needed fixing. One lift was out of order. The staff did their best.
Stayed 2 nights in Sep 2023
Response from Axel Ladiges, Hotelmanager on 21 Oct 2023
Dear Mareathanks for your stay and the wonderful review here.We would be happy to wlcome you and send fancy greetings to you

8/10 Good

Michal

Business traveller
Liked: Cleanliness, staff & service, room comfort
It is 3 star hotel and need to be refreshed Breakfast good, bad comfortable, got room with window on inner garden and must admit was pretty quite as for city center, I could sleep with fully open window
Stayed 2 nights in Sep 2023
Response from Axel Ladiges, Hotelmanager on 1 Oct 2023
Dear Michalthanks for your stay and this great review.We were greatful to welcome you and would be happy to see you again

6/10 Okay

Man, Brooklyn

Travelled with family
Economy style with basic facility. Location is ok. You can walk to scenic spots or take metro or bus easily.
Stayed 3 nights in Sep 2023
Response from Axel Ladiges, Hotelmanager on 1 Oct 2023
Dear Manthanks for your stay and this review.We were greatful to welcome you and would be happy to see you again

8/10 Good

russ

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Axel Ladiges, Hotelmanager on 21 Sept 2023
Dear Russthanks for the stay and the great reviewWe would be happy to welcome you again and send fancy greetings to you

6/10 Okay

Stephanie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Axel Ladiges, Hotelmanager on 28 Oct 2023
Hello Stephaniethanks for your stay and the reviewIt seems we couldnt satisfy you at all.Let us us show the next time that we can do it better

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Axel Ladiges, Hotelmanager on 21 Sept 2023
Hey :-)thanks for the stay and the georgious reviewWe would be happy to welcome you again and send fancy greetings to you

8/10 Good

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy walking around
Stayed 2 nights in Sep 2023
Response from Axel Ladiges, Hotelmanager on 8 Sept 2023
Dear Elizathanks for your stay and the great review here.We are happy that you enjoyed your stay and hope to see you again in Budapest

2/10 Terrible

Lukasz

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The bed had bed bugs. Absolutely disgusting. Wasnt sure why my body had red bite marks allover until the last night i woke up and seen little bugs crawling on the bed matress. Keep away from this hotel.
Stayed 3 nights in Aug 2023
Response from Axel Ladiges, Hotelmanager on 3 Sept 2023
Hello Lukaszthanks for your stay and the reviewSorry that your stay was not fullfilling your expectations.Our bedsheets will be changed after each guest, so "Bugs" or whatever can not come from us, we clean every matraze regularly as well.We have summer, so insects can come but something from the bed is not possibleWe hope that you will enjoy your next stay more

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
The room is clean could not adjust the air con no water in the room .
Stayed 1 night in Aug 2023
Response from Axel Ladiges, Hotelmanager on 27 Aug 2023
Dear Mariethanks for your stay and then great revie.We would be happy to see you again and send fancy greetings from Budapest

6/10 Okay

Lorna

Travelled with family
Liked: Staff & service
Property is in a convenient, walkable location. The staff are helpful & accommodating. Our room was not very clean, aside from the bed linens & the AC was not very functional.
Stayed 2 nights in Aug 2023
Response from Axel Ladiges, Hotelmanager on 27 Aug 2023
Dear Lornathanks for your stay and the review.Sorry that you were not 100% satisfied with us.Let us show the next time that we can make it better.We would be happy to see you again and send fancy greetings from Budapest

8/10 Good

Douglas, Heathfield

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
A pretty standard hotel - everything work and the staff were great but wasn’t super clean. Lots of cobwebs on the room ceilings and long black hairs on various parts of the sink. Other than that, a very nice stay with none of our 10 person group having issues or being disturbed. Would use again in future.
Stayed 2 nights in Jul 2023
Response from Axel Ladiges, Hotelmanager on 3 Aug 2023
Dear Douglasthanks for your stay and the review here.Sorry, that not everything was perfect, we will work on it.let us show the next time that we can do it better

10/10 Excellent

nathan

Stayed 1 night in Jul 2023
Response from Axel ladiges, Hotelmanager on 7 Aug 2023
Dear Nathanthanks for the stay and the marvellous review.We would be happy to see you again and send fancy greetings

10/10 Excellent

William R, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Close to old town area, many cafes and east walking to river. Helpful, friendly staff. Would stay again.
Stayed 2 nights in Jul 2023
Response from Axel Ladiges, Hotelmanager on 30 Jul 2023
Dear Williamthanks for your stay and the marvelous review.We will be happy to see you againKind regards from Budapest

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Axel Ladiges, Hotelmanager on 17 Jun 2023
Dear Matthewthanks for the stay and the marvelous review hereWe would be glad to welcome you again and send fancy greeting to you

8/10 Good

Gurbakhash singh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel good location, room was clean and spacious, poor lighting in the room , bathroom very small, staff very helpful
Stayed 4 nights in Jun 2023
Response from Axel Ladiges, Hotelmanager on 9 Jun 2023
Thanks for your stay and the great review here.We would be happy to see you again and wish you fancy greetings from Budapest

8/10 Good

David

Stayed 2 nights in May 2023
Response from Axel Ladiges, Hotelmanager on 3 Jun 2023
Dear Davidthanks for your stay and the great review here.We will be happy to see you again and send fancy greeeting to you

4/10 Poor

Francisco

Travelled with partner
The location is good. Lot's to see around the area. The rooms are not too welcoming or comfprtable.
Stayed 1 night in May 2023
Response from Axel Ladiges, Hotelmanager on 28 May 2023
Dear Franciscothanks for your stay and the review.We are sorry, that we could not satisfy you and hope, that we can do it next time better

10/10 Excellent

Juanita

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was close to everything
Stayed 1 night in May 2023
Response from Axel Ladiges, Hotelmanager on 28 May 2023
Dear Juanitathanks for your stay and the marvellous review here.we are happy that you enjoyed the stay and would be happy to see you again.

10/10 Excellent

Jini

Stayed 1 night in May 2023
Response from Axel Ladiges, Hotelmanager on 28 May 2023
Dear Jinithanks for your stay and the marvellous review here.we are happy that you enjoyed the stay and would be happy to see you again.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and modern center hotel, walkable to most sights and restaurants. Front desk personnel are personable, polite and helpful to guests. I enjoy my stay, will definitely stay here again whenever I return to Budapest. Thanks for the wonderful experience .
Response from Axel Ladiges, Hotelmanager on 14 May 2023
Dear Jessicathanks foryour stay and the wonderful review.We would be happy to welcome you again and send fancy greetings to you

6/10 Okay

Ian

Travelled with group
Liked: Cleanliness, staff & service
Great value, very functional.
Stayed 2 nights in Apr 2023
Response from Axel Ladiges, Hotelmanager on 14 May 2023
Dear Ianthanks foryour stay and the wonderful review.We would be happy to welcome you again and send fancy greetings to you

6/10 Okay

Illia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Average
It's a mid range hotel. Average in terms of price/condition. But come on, no second towel or slippers or even an electric kettle? Just some basic necessities for a 80 euro room is not much to ask.
Stayed 1 night in Dec 2022
Response from Axel Ladiges, Hotelmanager on 20 Feb 2023
Dear Illiathanks for your stay and the rating here in the portal.Sorry that we not fullfilled all your expectations.We hope you enjoyed your stay in Budapest and we perhaps will welcome you back another time

8/10 Good

asher

Stayed 1 night in Dec 2022
Response from Axel Ladiges, Hotelmanager on 20 Feb 2023
Dear Asherthanks for your stay and the nice rating here in the portal.We hope you enjoyed your stay and we will welcome you back another time

4/10 Poor

Victoria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing stay in a well located hotel
To start with positives: hotel is well located with easy access to the sights and were it not for the negatives, it would be a decent place to stay: The negatives: 1 - one of the two lifts was out of order throughout my stay. This meant either a v long wait for a lift or using the stairs (which aren't signed and I found by lucky accident). 2 - insufficient front desk staff - either no-one there and an instruction to go next door or a huge queue - impossible to get minor niggles resolved quickly and easily. 3 - I deliberately booked a room with a king size bed and was given two singles. I wasn't informed of this before being given the key. On discovering the room was not what I booked and not satisfactory, I waited ages for a lift to go downstairs to reception... Only to find a queue of about 10 people. I decided not to waste my time and to tolerate the room. I shouldn't have had to do this. 4 - the hotel is hot. Uncomfortably, stiflingly hot. This is adjustable in the room, but the best I managed was to get the temperature down to sweltering but tolerable. I did not sleep well as a result. 5 - tolerating anti-social behaviour from guests. On both nights of my stay, I was kept awake by very noisy guests slamming doors and shouting in the corridor at 2am, 4am, 6am... Absolutely nothing was done about it. On one occasion I went down to reception to raise the matter and was just told "people are unbelievable". Yes, they are... But how about intervening so guests can sleep?
Stayed 2 nights in Dec 2022
Response from Axel Ladiges, Hotelmanager on 20 Feb 2023
Dear Victoriathanks for your stay and the review here.Sorry for the inconviences you had.We try to satisfy all our guests, but this times we had no success and for this I apologize.I hope next time we can show you that we can so it better

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Axel Ladiges, Hotelmanager on 24 Dec 2022
Vielen Dank für den Aufenthalt und die Bewertung hierWir würden uns freuen, wenn Sie uns wieder besuchen und senden bis dahin fancyge Grüsse aus Budapest

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Axel Ladiges, Hotelmanager on 24 Dec 2022
Geschätzte Annavielen Dank für den Aufenthalt und Ihre Bewertung.Scheinbar ist nicht alles nach Wunsch verlaufen, was wir sehr bedauern.Lassen Sie uns ein nächstes Mal zeigen, dass wir es besser können.

8/10 Good

Paul

Liked: Staff & service, room comfort
Good location
location is good, room is dark
Stayed 1 night in Dec 2022
Response from Axel Ladiges, Hotelmanager on 15 Dec 2022
Dear Paulthanks for your stay and for the reviewWe will be happy to welcome you again