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Reviews of Anantara New York Palace Budapest - A Leading Hotel of the World

5 out of 5
Anantara New York Palace Budapest - A Leading Hotel of the World
Erzsebet Korut 9-11, Budapest

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 1001 reviews" "
Rating 8 - Good. 164 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, amenities
1st. the breakfast was a big downer, with intrusion from visitors to the grand café, that was opened to hotel guests as well as for visitors from the street, taking pictures all the time, which bothered me a lot. Didn't feel like I was in a private place for the hotel guests. It was noisy and agitated to the point I could not enjoy it, so I did not take the breakfast at the hotel the following day. I asked the guest service to remove the breakfast from my room bill, and it was denied, which is rude and uncommon from a 5 star hotel, from service standpoint for a hotel at this level. Air conditioning was intermittent so it was hot inside the room suite at nights. The area around the hotel is not very nice, quite a rundown city center. For these reasons I can say that It was not resting or relaxing vacationing as I expected it to be. I couldnt sleep well or have proper calm breakfast. I wouldnt be back.
Stayed 4 nights in Apr 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was faultless, the facilities, rooms, service and all the staff were amazing. Definitely looking forward to staying here again.
Stayed 2 nights in Mar 2024

8/10 Good

Maria Monica, Mandaluyong

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Somayeh, Oran Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an excellent hotel with friendly and helpful staff. I highly recommend this hotel. It definitely makes the budapest trip more memorable.
Stayed 3 nights in Mar 2024
Response from Virág Juhász Assistant Guest Experience Manager on 7 Apr 2024
Dear Somayeh, Thank you for sharing your heart warming feedback with us. We are utmost delighted to learn you had a pleasant stay and look forward to make more unforgettable memories together.

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythings was nice. The staff was really friendly, the food was extremely delicious. The room was clean and comfortable, they used premium materials everywhere.
Stayed 2 nights in Mar 2024
Response from Tamás on 20 Mar 2024
Dear Roland, Thank you for your lovely words and sharing your experience. We hope to welcome you back soon. Kind regards,

10/10 Excellent

Zephron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is stunning inside and out. Our room (grand room city view) was enormous and well worth spending a little more; the walk in wardrobe was a very pleasant and welcome surprise. The spa has its own elevator; the pool, saunas and staff were very welcoming after a long day sightseeing. All staff around the hotel are very attentive, helpful and quick in all that they do, the breakfast area is truly beautiful and the hot menu has a fair amount in addition to the buffet. It is located less than a minute from the metro (M2), buses and trams, which can generally get you to a tourist location within 15 mins or less. I would definitely stay here again, a lovely experience and a great treat to yourself!
Stayed 6 nights in Mar 2024
Response from Tamás on 20 Mar 2024
Dear Zephron, Thank you for sharing your kind review. I appreciate your highlighting our colleagues, the comfort of the room as well as the convenient location. We would be pleased to welcome you back and create another great experience With kind regards,

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, the rooms are a bit outdated. I would not stay again because the location is terrible. The surrounding neighborhood is dirty, smelly, and grungy. Really took back from the nice hotel experience.
Stayed 1 night in Mar 2024
Response from Virág Juhász Assistant Guest Experience Manager on 13 Mar 2024
Thank you for sharing your valuabe feedback. We are sad to learn the surroundings did not live up up to your expectations, however thank you for your kind words regarding our property.We look forward to welcome you back!Kind Regards,

10/10 Excellent

Lenka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Virág Juhász Assistant Guest Experience Manager on 13 Mar 2024
Dear Lenka, Thank you for sharing your valuabe feedback and truly appreciate your great score! We look forward to welcome you back as soon as your travels bring you back to Budapest.

2/10 Terrible

Tin Yu William

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
One of our worst experiences due to in-room theft, which was have very strong was by housekeeping staff. We do not make these allegations lightly, but there is very good evidence. Moreover, it seems to be a common problem at this hotel as mentioned by other guests. Our biggest gripe with the hotel is how they handled it -- preferring to brush it under the rug and not deal with it. It is their interest to not publically admit the issue, but it doesn't detract from the fact they have a duty to keep guests safe from harms such as the one we experienced. This is a strong failure from the hotel, the group, and even the LHW association.
Stayed 5 nights in Feb 2024

4/10 Poor

Milica

Stayed 1 night in Feb 2024
Response from Virág Juhász Assistant Guest Experience Manager on 21 Mar 2024
Dear Milica, Thank you for taking time to share your feedback. I am so sorry to learn that we were unable to retain our high standards during your stay. If you wish to share more about your unpleasant experience with us, feel free to contact us in order to help us improve.

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and the staff couldn’t have been more accommodating.
Stayed 3 nights in Jan 2024
Response from Virág Juhász Assistant Guest Experience Manager on 20 Jan 2024
Dear Kyle, Thank you for your kind words, we truly appreciate your praise on our team members.

10/10 Excellent

Famina

Everything is exceptional from the gracious hospitality, stunning historical beauty and maintenance of the hotel, the magnificent New York Café, etc. An unforgettable experience. Many thanks to the staff and management for making my and my children’s Budapest stay a remarkable one.
Stayed 9 nights in Jan 2024
Response from Virág Juhász Assistant Guest Experience Manager on 15 Jan 2024
Dear Famina, hank you so much for your kind words! We're thrilled to hear that your experience at our hotel, from the gracious hospitality to the stunning historical beauty, and the magnificent New York Café, was exceptional. It's always our goal to create unforgettable experiences, and we're delighted to have made your and your children's stay in Budapest remarkable. Your appreciation means a lot to our dedicated staff and management. We look forward to welcoming you back for more memorable moments in the future!

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant.
Stayed 3 nights in Dec 2023
Response from Virág Juhász Assistant Guest Experience Manager on 21 Dec 2023
Dear Joshua, Thank you for your kind review. We look forward to welcome you back as soon as your travels bring you back to Budapest.

10/10 Excellent

Phuket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back
Very beautiful hotel. Feel like staying in a palace. Everything is great.
Stayed 2 nights in Dec 2023
Response from Virág Juhász Assistant Guest Experience Manager on 21 Dec 2023
Dear Phuket, Thank you for your kind review. We look forward to welcome you back as soon as your travels bring you back to Budapest.

10/10 Excellent

Hayley

Stayed 4 nights in Nov 2023
Response from Virág Juhász Assistant Guest Experience Manager on 21 Dec 2023
Dear Hayley, Thank you for your kind review. We look forward to welcome you back as soon as your travels bring you back to Budapest.

10/10 Excellent

Patrick, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior of the hotel property is magnificent. Renovated and retains all the old world charm. The breakfast room and the White Salon and magnificent in the Belle Epoque architecture and finishes! Spectacular!! Unfortunately the tourist from the New York Cafe are a constant bother and the invade the restaurant trying to get good selfies. Putting that aside, the service and atmosphere are FIVE STAR. The rooms are large, grand, and well appointed. Overall a wonderful experience. :)
Stayed 4 nights in Nov 2023
Response from Virág Juhász Assistant Guest Experience Manager on 29 Nov 2023
Dear Patrick, Thank you for taking time to share your valuable feedback with us. We are thrilled to learn how much you you liked the beauty of our property and rooms. Futhermore thank you for your kind words regarding our service. We would love to welcome you back as soon as your travels bring you back to Budapest. Kind regardsVirág Juhász Assistant Guest Experience Manager

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fabulous, our junior suite was very comfortable and spacious. We will most definitely be back.
Stayed 3 nights in Nov 2023
Response from Vanessza Krajczár on 24 Nov 2023
Dear Susan, We appreciate your kind review. Hope we can welcome you soon in our hotel. Kind regards,

10/10 Excellent

Roger

Stayed 2 nights in Oct 2023
Response from Vanessza Krajczár on 20 Nov 2023
Mr. Roger,Thank you for your kind feedback.Hope we can welcoming you again soon. Kind regards,

8/10 Good

Fairuz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay in Budapest
We are a couple that stayed overnight at the Anantara in Budapest and had a pleasant stay. We just had a few minor issues: the A/C wasn't working properly which meant our room was very hot in the middle of the night. The staff was friendly throughout the hotel and the property is very lovely.
Stayed 1 night in Nov 2023
Response from Virág Juhász Assistant Guest Experience Manager on 11 Nov 2023
Dear Fairuz, Thank you so much for taking time to share your valuable feedback with us. It is our pleasure to learn that the staff was friendly and you find the property lovely. We would like to sincerely apologize for the inconvenient situation occured regarding the air condition system in the room. We look forward to welcome you back and serve you better.

6/10 Okay

Juan, Corte Madera

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful Property, Very nice and unique restaurant. However, the service at the restaurant was just terrible with the Exception of Matias.
Stayed 1 night in Nov 2023
Response from Virág Juhász Assistant Guest Experience Manager on 6 Nov 2023
Dear Juan, I appreciate your feedback and am delighted to hear that you found the property beautiful, along with a unique restaurant. I'm sorry to hear that your overall dining experience was marred by subpar service, with the exception of Matias. Your comments will be valuable in helping us improve our service, and I'll be sure to pass on your positive feedback to Matias for his exceptional service. We always strive to provide the best possible experience for our guests, and your input is important to us. Thank you for sharing your thoughts.Kind Regards

10/10 Excellent

Vasil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Virág Juhász Assistant Guest Experience Manager on 6 Nov 2023
Dear Charalampos, Thank you for your valuable feedback. Kind Regards,

10/10 Excellent

Jane

Stayed 3 nights in Oct 2023
Response from Virág Juhász Assistant Guest Experience Manager on 6 Nov 2023
Dear Charalampos, Thank you for your valuable feedback. Kind Regards,

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Anantara New York Hotel! The property itself was beautiful, the staff were incredibly kind and the service was impeccable. We loved the pool and gym amenities and breakfast at the New York Cafe was beautiful! We had an incredible stay in Budapest and look forward to visiting again someday.
Stayed 3 nights in Oct 2023
Response from Virág Juhász Assistant Guest Experience Manager on 6 Nov 2023
I'm thrilled to hear that you had such a wonderful stay at the Anantara New York Hotel! . The beautiful property, kind staff, impeccable service, and the amenities like the pool and gym all contributed to a memorable stay. Breakfast at the New York Cafe also sounds like a delightful experience. I'm glad to hear that you enjoyed Budapest and that you're looking forward to visiting again someday. We hope your next visit will be just as enjoyable!Kind regards,

10/10 Excellent

Geraldine

Stayed 4 nights in Oct 2023
Response from Virág Juhász Assistant Guest Experience Manager on 6 Nov 2023
Dear Yan, Thank you for your valuable feedback.

10/10 Excellent

Aldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambient was amazing ( caffe , restaurant , bar ). Reception , concierge and doorman staff were providing an exceptional service.
Stayed 3 nights in Oct 2023
Response from Virág Juhász Assistant Guest Experience Manager on 6 Nov 2023
Dear Aldo, It's wonderful to hear that you had such an enjoyable experience!Thank you for your kind words regarding our staff, we will certainly share your reviwe to motivate them deliver exceptional Guest Services in the future. Kind Regards

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Virág Juhász Assistant Guest Experience Manager on 6 Nov 2023
Dear Yan, Thank you for your valuable feedback.

10/10 Excellent

Oscar

Stayed 1 night in Oct 2023
Response from Virág Juhász Assistant Guest Experience Manager on 11 Nov 2023
Dear Oscar, Thank you for your kind review.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this hotel to celebrate’a special birthday’, it is an amazing hotel, couldn’t fault anything about it. Cleanliness, staff, food all first class. Budapest is a beautiful city.
Stayed 4 nights in Oct 2023
Response from Vanessza Krajczár on 7 Nov 2023
Dear Colin, Thank you so much for your kind review. We are happy that you had a great time with us, and hope we can see you soon. Warmest regards from Budapest

10/10 Excellent

AVIJIT, BAKERSFIELD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The New York cafe
Stayed 7 nights in Oct 2023
Response from Vanessza Krajczár on 7 Nov 2023
Dear Avijit, Thank you for your kind review.Kind regards,

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel that has kept its historic charm while amenities are updated and modern.
Stayed 5 nights in Oct 2023
Response from Vanessza Krajczár on 2 Nov 2023
Dear Susan,Thank you for your kind review, we hope to accomodate you again soon.

10/10 Excellent

Dorothy

Stayed 5 nights in Oct 2023
Response from Vanessza Krajczár on 2 Nov 2023
Thank you Dorothy!

10/10 Excellent

Charles

Great stay. Really enjoyed my holiday at this perfect hotel.
Stayed 2 nights in Oct 2023
Response from Virág Juhász Assistant Guest Experience Manager on 7 Oct 2023
Dear Charles, We truly appreciate your kind feedback and delighted to learn you had a great experience with us. It is our pleasure to welcome you back in the near future. Kind regards.

10/10 Excellent

jesmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Virág Juhász Assistant Guest Experience Manager on 7 Oct 2023
Dear Jesmine,Thank you for your kind feedback. Our pleasure to welcome you back whenever your travels bring oyu back to Budapest.

10/10 Excellent

Ronit

Stayed 1 night in Sep 2023
Response from Virág Juhász Assistant Guest Experience Manager on 7 Oct 2023
Dear Ronit, Thank you for your kind feedback. Our pleasure to welcome you back whenever your travels bring you back to Budapest.

10/10 Excellent

Sakhiwo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed the hotel very much
Stayed 1 night in Sep 2023
Response from Tamás on 17 Sept 2023
Dear Sakhiwo, Thank you for expressing your satisfaction and we are glad to see that your family had a great time. We hope to welcome you back and not only meet but exceed your expectations. With kind regards,

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Nicely appointed. Breakfast at New York Cafe is a delight.
Stayed 4 nights in Sep 2023
Response from Tamás on 17 Sept 2023
Thank you Carolina for your kind words. We are pleased to see your delight, in particular the satisfaction with New York Café. With kind regards,

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful! Staff more than accommodating.
Stayed 3 nights in Sep 2023
Response from Tamás on 17 Sept 2023
Dear Maree, We do appreciate your stay at Anantara New York Palace Budapest and thank you for your kind feedback. Hope to see you back soon.

6/10 Okay

Micaela

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel was beautiful, but the room we were out in had not been cleaned properly, the floor was sticky with something that was previously spilled, previous guests shower pads we left in the shower, previous guests intimate gel was left open in the bathroom, and the bedside tables had a layer of dust. The balcony they also gave us looked like the back of a kitchen. We were moved rooms to a nicer room, but I was unbelievably disappointed that this was our experience with such an expensive and high rated hotel. As a VIP member we also got no benefits.
Stayed 2 nights in Sep 2023
Response from Tamás on 17 Sept 2023
Dear Micaela, Please accept my sincere apologies for your recent experience with us. I truly share your disappointment as your experience does not reflect the highest level of service we aim to deliver day by day. I would kindly like to assure you that your concerns have been addressed and we do everything to avoid any further recurrence. I hope to have the opportunity to welcome you again and gain your trust in Anantara New York Palace Budapest back. In case there would be anything to better your experience I invite you to let me know. With kind regards,

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay.
Stayed 3 nights in Aug 2023
Response from Tamás on 2 Sept 2023
Thank you Steve for your lovely words. Kind regards,

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 7 nights in Aug 2023
Response from Tamás on 2 Sept 2023
Thank you Andreas for showing your satisfaction. With kind regards,

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to everyone who wants to stay in Budapest! Excellent hotel!
Stayed 2 nights in Aug 2023
Response from Tamás on 25 Aug 2023
Dear Gabriela, Thank you for recommending us and thank you for the opportunity to welcome you recently. We are glad to learn about your satisfactions and we are excited to see you back again. With kind regards,

10/10 Excellent

Dominika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed here for one night after a disappointing experience in another hotel in the same area so we can’t say much, but we were absolutely amazed by the attentiveness and kindness of the staff. The service was excellent, the room was sparkling clean and everything was just perfect. Our trip in Budapest was fairly short but like I’ve said, after the disaster experienced in the other hotel, it is safe to say Anantara has saved our holiday!
Stayed 1 night in Aug 2023
Response from Tamás on 18 Aug 2023
Dear Dominika, Thank you for your kind review. I was glad to learn about your great experience at Anantara New York Palace Budapest, however it was really a short period of time to enjoy. I invite you to let me know when we can be at your assistance organizing your next visit to Budapest and we'll make sure to create a memorable experience. With kind regards,

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ever aspect of our stay was wonderful. This was one of the best hotels I’ve stayed at. Service was top notch all around.
Stayed 3 nights in Jul 2023
Response from Tamás on 18 Aug 2023
Dear Melissa, Thank you for your kind words about your recent stay. We are pleased to see your satisfaction and would be glad to see you again. With kind regards,

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful.
Stayed 4 nights in Jul 2023
Response from Tamás on 18 Aug 2023
Dear Marianne, Thank you for your kind words about our teams, we really appreciate them. With kind regards,

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant, Poets bar and cafe are really impressive but the best thing is the service from the staff.. every single staff member was polite, cheerful and went out of their way to be helpful
Stayed 3 nights in Jul 2023
Response from Tamás on 18 Aug 2023
Dear Graham, I appreciate your lovely words about our teams and I'm grateful for you sharing them. On behalf of our entire team we would be pleased to welcome you back. With kind regards,

10/10 Excellent

onofrio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific
One of the best Hotel I have seen, architect, the New York caffè was the best
Stayed 3 nights in Jul 2023
Response from Tamás on 18 Aug 2023
Dear onofrio, Thank you for your kind words and let us know if can assist to book your next experience. With kind regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Amazing hotel staff were excellent great location room was stunning toiletries to die for x
Stayed 5 nights in Jul 2023
Response from Tamás on 31 Jul 2023
Dear Margaret, Thank you for your kind words. We are pleased to see your satisfaction and would be our delight to further enhance your experience. Please let us know when we can be at your service organizing your next visit. With kind regards,

10/10 Excellent

Brad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely beautiful hotel with history and ambiance. Having access to the New York cafe was a great perk. Rooms were enormous and had all the necessary amenities. We loved it and would stay again if we come back to Budapest
Stayed 3 nights in Jul 2023
Response from Tamás on 31 Jul 2023
Dear Brad, On behalf of our entire team I appreciate your lovely feedback and we hope to see you soon again. With kind regards,

10/10 Excellent

allen

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Jul 2023
Response from Tamás on 31 Jul 2023
Thank you Allen for your kind words!

8/10 Good

Linh

Liked: Staff & service, property conditions & facilities
Beautiful hotel but not clean. My room and even in the buffet, i found some flies
Stayed 1 night in Jul 2023
Response from Tamás on 31 Jul 2023
Dear Linh, Thank you for your valued feedback. I was pleased to see you liked the beauty of Anantara New York Palace Budapest and I would like to extend my apologies for your disappointment in some aspects. We consider our guests' satisfaction to be utmost importance and we are committed to deliver exceptional service everyday. We are aware that flies in a small number might be visible during very warm summer days in airconditioned areas against our regular control, still I hope you were satisfied with the general cleanliness. I remain at your service may I be at your assistance. With kind regards,