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Reviews of Hotel President

4 out of 5
Hotel President
Hold utca 3-5, Budapest

Reviews

8.2

Very good

Rating 10 - Excellent. 350 out of 1001 reviews" "
Rating 8 - Good. 434 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Martha Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was superb. Also the surroundings were very pleasant. Just what I like. Breakfast offered a number of items (such as tuna in oil) not offered at other hotels I stayed in during my trip.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bolt

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is in a great location. About between 3 - 5 minute walk to two different metro lines and stations. Great Breakfast, salty and sweet options, many various foods, fruits and choices. The President has the best breakfast that I have had in Europe. Friendly staff and welcoming environment.
Stayed 3 nights in Mar 2024

8/10 Good

Nirav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budapest
Great location, great breakfast and accommodating employees
Stayed 2 nights in Oct 2023

8/10 Good

Orhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, breakfast was bery nice with huge selection of food. Attentiveness of staff is average
Stayed 3 nights in Jul 2023

10/10 Excellent

Kinga, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Attila on 16 Jul 2023
Dear Kinga,Thank you for choosing Hotel President for your latest stay in Budapest & for leaving us your lovely feedback. We are looking forward to welcoming you back in the not-too-distant future!Kind Regards,Attila MészárosFront Office Manager

10/10 Excellent

Becca

Travelled with family
Liked: Cleanliness, staff & service
We were right next to a beautiful building which made it very easy to find our way back to the hotel! Rooftop bar has a fantastic view you can't beat! Very nice location in area 5, convenient and close to many of the top sites we wanted to see. The staff was excellent and very helpful. Breakfast was awesome to fuel us up for a big day of experiencing such an incredible city. So glad we went to Budapest and stayed at The President. We saw the other options we almost selected and we were so grateful we had chosen this hotel!

10/10 Excellent

Diane

Stayed 2 nights in Jun 2023
Response from Attila on 16 Jul 2023
Dear Diane,Thank you for taking the time to share your feedback regarding your recent stay at Hotel President. We are glad to see you were satisfied with the products and services we offer and provide by our hotel & staff. We are truly looking forward to welcoming you back.Kind Regards,Attila Mészáros Front Office Manager

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities
No bell boy I had to carry my own luggage Uncomfortable to take a shower Breakfast food -room temperature
Response from Nikoletta Szivak, Guest Relation Manager on 18 Apr 2023
Dear Anna, Thank you for taking the time to write us a review! I am sorry for the inconvinience, that you had to carry your own bags. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Rosy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very hotel, however during our stay there was a convention going on and my room happened to be on the far end of the hotel so I had to Edmonton through the main hall of hotel where they had their food set up and had to maneuver my way through with the luggage. Also the elevators were confusing and was not explained at check in. Good location to Cathedral and restaurants.
Stayed 2 nights in Sep 2022
Response from Front Office Team on 13 Oct 2022
Dear Rosy,Thank you for rating our hotel, we hope that we can welcome you back again during your next visit to Budapest! Kind regards,

4/10 Poor

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No air conditioning in street level room. Advised to leave windows open instead. Kept awake until 5am by loud party goers passing by.
Stayed 2 nights in Sep 2022
Response from Front Office Team on 13 Oct 2022
Dear Kenenth,thank you for your feedback, We regret to hear that our hotel did not meet your expectations. We hope to have the chance to welcome you back in the future and to satisfy your expectations even more.Best regards

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Kamaljeet Kaur

Stayed 3 nights in Jul 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay.
Lovely hotel and value for money. Check in staff not up to standard of the hotel itself. Think training but not knowledgeable enough about parking situation around hotel which was a shame. Otherwise excellent stay and would stay again.
Stayed 3 nights in Jun 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place, safe and quiet
It was a very fast, easy check-in. Staff took our bags and the location is perfect for a quick walk to the Hungarian parliament and back to get our keys at 3 pm. All very friendly and excellent breakfast bar.
Stayed 1 night in Jun 2022

6/10 Okay

Jacob

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Disappointing for the price paid
Overall, the hotel is average at best. The location is good and central in Budapest. Our room was serviced everyday, which is a nice change from recent experience at other places after COVID. Other services are however very disappointing. You have to scan a QR code to request services - you can’t phone reception. We requested a clothes iron 3 times this way, and also asked reception in person another 2 times - we are still waiting today and could not iron our clothes for the wedding we were attending. The towel warmer was not working, also not the hand shower. This was also not addressed after using the QR code to request this to be addressed. The response time was also not good, it took more than 3 hours for a response after commenting on the site, and then none of the issues were addressed as per above. The bathroom also shows signs of excessive wear and tear. The plastic trim on the shower door is broken. The sleeper couch is not comfortable at all. Overall, I would not recommend the hotel especially not for the price paid.
Stayed 3 nights in May 2022

10/10 Excellent

Dan

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not as advertised.
Not so good, the new building does not have Air Condition so the room was extremely hot., the pool is closed for maintenance and the roof top as well.
Stayed 4 nights in Apr 2022

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty comfortable, good breakfast, helpful staff, it’s just a pity the room was just a little small
Stayed 2 nights in May 2022

8/10 Good

JOHN, MECHANCISVILLE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. The room was ok we asked for a king size bed and got 2 twins that we could hardly turn around in. They never said to us that the wine in the room was ours.
Stayed 3 nights in Apr 2022

8/10 Good

Avraham

Stayed 3 nights in Mar 2022
Response from A on 5 Apr 2022
Dear Avraham, Thank you for taking the time and rating us. We are glad that you liked your stay with us and looking forward to welcoming to our Hotel again. Kind regards, Front Office Team

6/10 Okay

Zoltan

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
smallest room i have ever been, like 12 sqm. Needs lots of maintenance. Front desk staff unfriendly and inexperienced.
Stayed 1 night in Mar 2022
Response from A on 5 Apr 2022
Dear Zoltan, thank you for taking the time and sharing your experience with us. Please accept our most sincere appologize for the attitude of our staff. Our aim is to provide the highest standard of guest expericene to our valued guests and it is sad that we failed this time. However we truely hope that you will give us an other chance to accomodate you on a highest level. kind regards, Front Office Team

8/10 Good

david

Stayed 3 nights in Mar 2022
Response from A on 5 Apr 2022
Dear David, We are glad to see that you were satisfied with our services. We hope that we can welcome you to our Hotel soon again. Kind regards, Front Office Team

10/10 Excellent

Judit

Stayed 3 nights in Mar 2022
Response from A on 5 Apr 2022
Dear Judit, Thank you for this fantastic rating. We are happy that our services have me your expectaions. We are looking forward to welcoming you to our Hotel near in the future. Kind regards, Front Office Team

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Average.
The hotel was clean. The rooms are basic, I'd question the 4 star rating..? They compare to traveldoge style.
Stayed 3 nights in Jan 2022
Response from Csilla on 26 Jan 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

miss marta

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2022
Response from Csilla on 10 Jan 2022
Thanks for staying with us. We appreciate your feedback. We are very sorry that you were not sutissfied with our service but we hope next time we can make your stay better.

4/10 Poor

Arben

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I like the hotel and specifically its location, but the rooms are not like in the photos, they are very small and the TV contains only 5-6 channels. The room service was very bad during my stay, I tried to request champagne bottles and the receptionist kept saying that I have to go and take them by myself in the 7th floor. Considering that this is a 5 star hotel, the spa is awful and only the jacuzzi and sauna works; whereas when there are more than 6 people you feel uncomfortable because of the tight space…
Stayed 4 nights in Dec 2021
Response from Csilla on 5 Jan 2022
Thanks for staying with us. We appreciate your feedback and we are very sorry that you were not satisfied with our service. Unfortunately we are not able to open the pool because of the pandemic situation only the jacuzzi, sauna and the gym are working at the moment. I hope you can understand it. Your feedback will help us to improve our service and we hope that we can welcome you to our hotel again in the near future.

8/10 Good

Katrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice hotel and good location. The main reason we booked this one was the spa department, but it was out of order on the day of our visit, and had too short opening hours for us to use it the day after (5pm-9pm) The breakfast was great, but the rooms a lot smaller than the pictures. It worked for a short stay.
Stayed 1 night in Dec 2021
Response from Csilla on 21 Dec 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Newer property. Very clean. Younger staff didn't wear masks. Staff was helpful. When we asked for a cab they called a private driver in a Mercedes. Walking distance to sights.
Stayed 2 nights in Dec 2021
Response from Csilla on 16 Dec 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied, rested
Very nice,clean, newer building. Within walking distance of attractions. The younger staff didn't wear masks at the front desk. Staff was accommodating. When I asked to call a cab to leave they had a private driver in a Mercedes take us.
Stayed 1 night in Dec 2021
Response from Csilla on 21 Dec 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goo place to stay when in Budapest
Nice hotel, nice staff, great breakfast
Stayed 5 nights in Nov 2021
Response from Csilla on 16 Dec 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Friendly atmosphere and right at the airport.
Stayed 1 night in Nov 2021
Response from Csilla on 21 Dec 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

grace

Stayed 6 nights in Nov 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from Réka Fülöp on 10 Nov 2021
Dear Ian, We really appreciate your high rating. Also, we honestly hope to have the chance to welcome you back in the near future! Kind regards, Réka Fülöp Front Desk Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Réka Fülöp on 10 Nov 2021
Dear John, We really appreciate your 10/10 rating. Also, we honestly hope to have the chance to welcome you back in the near future! Kind regards, Réka Fülöp Front Desk Team

10/10 Excellent

geries

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Réka Fülöp on 10 Nov 2021
Dear Geries, We really appreciate your 10/10 rating. Also, we honestly hope to have the chance to welcome you back in the near future! Kind regards, Réka Fülöp Front Desk Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Réka Fülöp on 22 Oct 2021
Dear Anonymus, Let us thank you for your high rating. We hope to have the chance to welcome you back again soon! Kind regards, Réka Fülöp Front Desk Team

10/10 Excellent

Reynald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel President in Budapest provided an excellent and special 4 star hotel experience for our stay. Based on our stay, we look forward to returning. This is because Hotel President in Budapest is committed to exceptional customer service.
Stayed 11 nights in Aug 2021
Response from Réka Fülöp on 15 Sept 2021
Dear Reynald, We greatly appreciate the time you have taken to provide us your honest feedback about your experience at Hotel President Budapest. We are constantly striving to provide the best service to our guests and I am delighted to hear that you had such a great experience. I was pleased to read that you highlighted our services provided by our staff. We would be honoured to welcome you back to the Hotel President Budapest in the near future. Warm regards, Réka Fülöp Front Desk Team

10/10 Excellent

Maria Fodor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Fülöp Réka on 6 Sept 2021
Kedves Fodor Mária, Köszönjük szépen az értékelését, reméljük, hogy hamarosan ismét vendégeink között üdvözölhetjük! Üdvözlettel: Fülöp Réka Front Office Team

8/10 Good

Adrian

Stayed 1 night in Aug 2021
Response from Réka Fülöp on 6 Sept 2021
Dear Adrian, Let us thank you for your high rating. We hope to have the chance to welcome you back again soon! Kind regards, Réka Fülöp Front Desk Team

8/10 Good

RalphEck, Heviz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception process was very smooth and efficient. The initial impression upon entering the hotel was very positive.
Stayed 1 night in Jul 2020
Response from Hotel President on 29 Jul 2020
Dear RalphEck, Thank you for choosing Hotel President for your recent visit to Budapest. We hope that you had a pleasant stay at our hotel and we can welcome you back again soon! Kind regards, Fatime Ketila Front Desk Team

10/10 Excellent

Jo, Durham, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used the hotel pool, sauna and hot tub every day. It made for a relaxing holiday. The buffet breakfast is amazing and has absolutely everything you could possibly need, cold meats, cheeses, salad, yoghurt, cereals, fruit, selection of breads, pastries, large selection of hot food, plus plenty of choice of drinks both hot and cold. Great breakfast
Stayed 7 nights in Feb 2020
Response from Hotel President on 29 Jun 2020
Dear Jo, Thank you for taking the time to leave a review of your recent experience with us. It was fantastic to see that you had enjoyed your stay with us. We especially would like to thank you for highlighting our breakfast We hope to have the chance to welcome you back in the future and to satisfy your expectations even more. Best regards, Fatime Ketila Front Desk Team

4/10 Poor

Tracy, Aberdeen

Travelled with partner
Liked: Property conditions & facilities
The breakfasts were really good. There was a range of different things to eat. We were really disappointed with the room we originally got put in. We paid for a superior room and the girst room was decorated like a superior room but the bed was 2 singles pushed together and the shower was over the bath when it should have been a walk in shower. I have a problem with my leg and needed my husbandto help me in and out the shower. We complained and got an alternative room and although it was one large bed and a walk in shower i wouldnt say it was a 4* hotel. The tea/coffee making facilities was a coffee machine that if you made coffee before tea you had to then rinse (using all the water) to make sure the water was running clear.
Stayed 4 nights in Mar 2020
Response from Zsolt Csörgei on 3 Apr 2020
Dear Guest, It is our greatest goal to fulfill or even exceed our guests’ expectations - I regret to learn from your review that we could not meet yours in certain aspects. I am really sorry that we were not aware of your problems and dissatisfaction during your visit. Let me take the opportunity to encourage you and all our future guest to turn to us for assistance whenever their experience does not meet their expectations as we could have found another room for you to make your stay even more comfortable. Let me thank you again for staying with us and for your precious feedback. If I can do anything for you in the future please do not hesitate to let me know, I am pleased to stay at your disposal at any time. Your Sincerely, Zsolt Csörgei Guest Relation Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was very uncomfortable- tmuch too hard
Stayed 2 nights in Mar 2020
Response from - on 18 Mar 2020
Dear Guest, first of all thank you for choosing Hotel President for your recent stay in Budapest. We would like to apologize for the inconveniences you had during your stay. For us it is very important to have satisfied guests, we regret to hear that you had a negative experience. We hope that we will have an opportunity to show those improvements in the future. Best regards, Jimmy Huang Front Desk Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from - on 18 Mar 2020
Dear Guest, let us thank you for your high rating. We hope to have the chance to welcome you back again soon! Kind regards, Jimmy Huang Front Desk Team

10/10 Excellent

Laura, Uk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, central to lots of the landmarks e.g. 5 min walk to parliament building or basilica. Nice big rooms, very clean and plenty of complimentary toiletries, water etc. Pleasant and helpful staff. Good breakfast as well, decent choice of pastries, breads, cereals, fruit, as well as a few warm options. Overall very nice stay and would recommend.
Stayed 3 nights in Mar 2020
Response from Hotel President on 13 Mar 2020
Dear Laura, Thank you for taking the time to leave a review of your recent experience with us. It was fantastic to read that you were impressed by our services. We are looking forward to welcoming you in the future! Best regards, Fatime Ketila Front Desk Team

6/10 Okay

Daniel

Disliked: Staff & service
Disappointing in every way...
I spent a little bit more than i usually would to stay in what seemed to be a grand 4-star quality hotel. In large part, this was for the roof terrace where i imagined going to late at night to watch the city pass by with a hot drink in my hand and to get a unique view of the nearby parliament building. When i got there and asked how to get to the terrace, the staff told me it wouldnt open until summer even though the website shows it with an icerink on it and doesnt say anywhere that the terrace was closed. I felt duped, and robbed - and the staff couldn't have cared less, actively rolling their eyes and sighing as i spoke when i explained that i thought it was wrong that id been mislead out of my money. The hotel is in a deadly quiet area with no easy access to anything past 8pm when their pool and restaurant closes. Even the basic things were bad, like having two small single duvets on a double bed, meaning i woke up cold every night between two tiny duvets and the cheap low-quality toiletries. I'd urge you to stay anywhere else - the quality doesn't justify the expense.
Stayed 2 nights in Mar 2020
Response from Hotel President on 11 Mar 2020
Dear Daniel, Thank you for your feedback. We would like to apologize for the inconveniences you had during your stay. For us it is very important to have satisfied guests, we regret to hear that you had a negative experience. Please rest assured that your remarks will be taken into consideration as we do believe that from our Valued Guest’s feedback we can benefit the most. Best regards, Fatime Ketila Front Desk Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great breakfast, great rooms, didn’t make use of the facility’s couldn’t of wished for a better hotel
Stayed 2 nights in Feb 2020
Response from Hotel President on 4 Mar 2020
Dear Guest, Thank you very much for taking a moment to share your recent experience with us at Hotel President Budapest. We are glad to see that we could meet your expectations. Looking forward to welcoming you again at our hotel soon. Kind regards, Fatime Ketila Front Desk Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof terrace wasnt available and thats the one thing i looked forward too. We acutally went to use another at a different venue.
Stayed 4 nights in Feb 2020
Response from - on 22 Feb 2020
Dear Guest, We really appreciate your 5-star rating. Also, we honestly hope to have the chance to welcome you back in the near future! Kind regards, Jimmy Huang Front Desk Team