Ratings based on 663 Verified Reviews

4.5 out of 5
89% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great hotel, centrally located

Posted 20-May-2017
Personal attention, great hotel. Rooms were excellent. Quietest and most comfortable we've been in. Pillows were fantastic. Toilet quite something else! Really well located with plenty going on around. Restaurants were great, and dj brilliant. Definitely use them again
Comment from Hotel Management
25-May-2017 by Sofia, Hotel Management
Dear John, Aprreciate your time and efforts to share your feedback on Expedia page. I'm happy to note that the hotel with its facilities and services lived up to your expectations. Your kind comments regarding the attentive service of our team is highly appreciated, we hope to have the chance to meet you soon in our property. With kind regards Zsófia Nádor Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from cambridge

Right in the centre

Posted 29-Apr-2017
I really enjoyed staying here! The hotel was beautiful very nicely decorated and rooms clean and comfy. Close walk to to near by restaurants and shops. Very friendly staff and welcoming.
Comment from Hotel Management
02-May-2017 by Sofia, Hotel Management
Dear Melissa, Thank you so much for sharing your fantastic feedback with us! It is so inspiring to learn that the staff was providing you with an attentive and welcoming service and we are happy to read that the unique interior and our clean and comfortable rooms lived up to your refined taste. I am glad that the hotel and the team exceeded your expectations and hope you will come back and see us again in the near future while on business or on holiday visit in the city. With kind regards Zsófia Nádor Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, comfortable if a bit shabby

Posted 28-Apr-2017
Could do with lick of paint, but warm staff, beautiful bed and pillows. Would stay again
Comment from Hotel Management
04-May-2017 by Sofia, Hotel Management
Dear Laura, Thank you very much for rating your recent stay with us. I was glad to read your opinion about the friendly and helpful service of our whole team, I'm happy that you found the rooms well designed and comfortable. We have noted your slight criticism about the painting condition of the walls. As a part of our yearly maintenance works we have already started to repaint all corridors and hotel rooms to keep the hotel maintenance on the highest level. Hope upon your next visit you can enjoy the benefits of our continuous efforts and we are very much looking forward to your future stay. With kind regards Zsófia Nádor Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location and stunning design

Posted 24-Apr-2017
Grand historic palace with completely renovated modern rooms with sleek contemporary design. High tech features including sound and lighting system. Very comfortable beds and spotless housekeeping. You can walk to everything in the historic district but Metro is steps away. Staff is helpful and responsive but very formal.lovely upscale restaurants on site.
Comment from Hotel Management
28-Apr-2017 by Sofia, Hotel Management
Dear Guest, It was a pleasure to read your fantastic feedback about your recent experience with us. We are delighted to note that the unique design and the great amenities of our rooms lived up to your refined taste. We are extremely grateful for your kind comments highlighting the professionalims of our highly qualified staff. We aim to provide a perfect ambiance and service for all of our guests and we are happy to note that this time we had a chance to live up to your expectations. We sincerely hope that you will grant us another opportunity to host you at the Buddha-Bar Hotel Budapest Klotild Palace. With kind regards Zsófia Nádor Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Funky fun place to be in Budapest

Posted 14-Apr-2017
Cons: Rooms nice but small, bar service slow. What I dislike most is Expedia quoting me an all inclusive rate and getting socked with additional tax. Bad!
Location: Lots of rich history on both sides of Danube. Fishermans bastian views are a must
Enjoyed the ambience. Room decorations and motif were outstanding. Well located in city.
Comment from Hotel Management
17-Apr-2017 by Sofia, Hotel Management
Dear Mark, Many thanks for your time and efforts to share your genuine comments on Expedia page. I am glad to see that the central location and the unique design of the hotel lived up to your refined taste. I regret to hear however that you found the size of your room a bit small, and the bar service slow, please be assured that your concern has been already discussed with the Director of Food and Beverage. I am sorry that during your reservation process the information about the 4% city tax was not clearly mentioned, we will definitely contact Expedia in order to clarify the details of yor reservation. Hope despite the mentioned issues you had a great time at the Buddha-Bar Hotel Budapest Klotild Palace and I hope you will grant us another opportunity to serve you in the very near future. With kind regards Zsófia Nádor Rooms Division Manager
3 out of 5
by A verified traveller

Very nice hotel, staff on the other hand...

Posted 03-Apr-2017
Great hotel, situated in the perfect location, minutes walk from everything which was ideal. Rooms were spot on and you can't fault the quality of the decor and comfort of the bed. Only flaw is the staff were rather unpleasant. This hotel seems to be for high rollers and if you don't fit that category they have no time for you. Very judgemental and made conversations uncomfortable. 5/5 for hotel 2/5 staff.
Comment from Hotel Management
06-Apr-2017 by Sofia, Hotel Management
Dear Guest, Thank you very much for sharing your valuable feedback about your recent stay with us. It is great to hear that the uniquely designed and well fitted rooms together with the central location of the hotel lived up to your refined expectations. I am truly sorry to note however, that in term of our staff service this time we did not meet the required level. As you have might seen from our former guest's reviews usually we receive very positive comments on the service, I regret that in your case we failed to deliver the expected attention. Hope despite this actual experience you will grant us another chance to prove our service and team do have what it takes to call ourselves a 5 star hotel with 5 star service. With kind regards Zsófia Nádor Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Mar-2017
Hotel is in an amazing location and is trendy. But it could use a bit of a refresh (carpets and bathrooms). Still, it's clean, convenient and the staff are wonderful.
Comment from Hotel Management
04-Apr-2017 by Sofia, Hotel Management
Dear Valued Guest, Thank you very much for sharing your genuine feedback with us. We are happy to note that you had a pleasant stay with us, the central location and the unique design of the hotel lived up to your refined taste. It is also inspiring to learn from your review, that the helpful service of our team contributed to a great experience. We appreciate your frankness pointing out some fields where we need improvement. Hope we will have the chance to welcome you back in the very near future. With kind regards Zsófia Nádor Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Budapest City Break

Posted 27-Mar-2017
Great hotel good location in Pest.5 minutes from the Danube and 2 minutes from lovely shops and restaurants.Close to Metro and Bus Stops and a 10 minute walk over the bridge into Buda ticks all the boxes for a great weekend getaway.
Comment from Hotel Management
06-Apr-2017 by Sofia, Hotel Management
Dear Jillybean, Appreciate your very positive comments posted on Expedia page. Glad to note that the Buddha-Bar Hotel with its very central location was a perfect place to stay for your week-end getaway. Hope we will have the chance to host you again in the very near future. With kind regards Zsófia Nádor Rooms Divison Manager
3 out of 5
by A verified traveller from austin

Bad customer service for a hotel of this category

Posted 06-Mar-2017
I stayed couple of days in this hotel. Location is great, walking distance to all the major attractions. I parked my car in the valet parking and when I checkout no one was able to bring my car so i had to go to the garage and take my car. I wouldnt expect this to happen in a hotel of this category. Other than that my room was not cleaned. I left the room 8 am and came back 1pm and still was not cleaned. I wouldnt recommend this hotel for the poor service
Comment from Hotel Management
15-Mar-2017 by Sofia, Hotel Management
Dear Edgar, First of all let me thank you for choosing the Buddha-Bar Hotel Budapest Klotild Palace. Your recent feedback on your Buddha-Bar stay is highly appreciated. Your concern about our staff and customer service has already been discussed with the related department heads. I regret to learn that the usual high standard customer service we provide to each and every guest was not presented properly to you while staying with us. We are very proud to work with such a great and loyal team and I am extremely sorry that we did not presented the expected level. We have a strong policy regarding check-in process and handling the valet parking. We provide valet service from 7am to 11 pm and we inform our guests so we can prepare the car accordingly. There is a slight chance if the guest does not provide us with departure time and leaves the hotel before 7am we kindly ask them to use self-service. I do understand that our service is not 24 hours that is why the Bellboy explains the services’ opening hours in advance. I am sorry if there was any miscommunication or lack of details that led us to an unpleasant check-out experience. Regarding the Housekeeping service we provide every room with a “Cleaning requested” sign. These rooms are cleaned in priority. Housekeeping is working on the rooms until 4pm. I am sorry if you felt an early afternoon service is a bit late. Once again I apologies for any inconvenience you have experienced while staying with us and I truly hope you will grant us another opportunity in a not so distanced future to prove our service and team do have what it takes to call ourselves a 5 start hotel with 5 star service. With kind regards Zsófia Nádor Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic location

Posted 04-Mar-2017
Staff were super friendly and helpful, even though we were told that breakfast was included FOC with our room upgrade, and it wasn't - the only time the staff weren't so nice :( Rooms were quite dark, and there was unfortunately quite a lot of dust. Everything else was spotless. Location is fantastic, short walk to most things. Bar and restaurant are definitely worth checking out!
Comment from Hotel Management
09-Mar-2017 by Sofia, Hotel Management
Dear Valued Guest, First of all thank you very much for choosing the Buddha-Bar Hotel Budapest Klotild Palace. Your genuine comment is a valuable summary of your stay, it helps us to operate the hotel on the highest possible level. I was glad to read your positive opinion about the friendly and attentive service of our team, the great location of the hotel and the unique atmosphere and service of the Buddha-Bar Restaurant & Lounge. Although your feedback was mainly positive I am very sorry to read that there were an issue with your breakfast charge. Please take my sincere apologies and hope that our Front Desk Team were able to offer a reasonable solution for that matter. Regarding your note about the rooms cleaning condition please be assured that this level of service is absolutely not meeting to our standards, our Housekeeping manager has been already informed in order to avoid future recurrences and on our daily stand up meetings we will call the attention of our cleaning staff to do their work with exceptional attention. Once again thank you very much for taking the time to share your points with us and we very much hope to have the pleasure of welcoming you back upon your next visit to Budapest. With kind regards Zsófia Nádor Rooms Division Manager