Ratings based on 638 Verified Reviews

4.5 out of 5
89% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from austin

Bad customer service for a hotel of this category

Posted 06-Mar-2017
I stayed couple of days in this hotel. Location is great, walking distance to all the major attractions. I parked my car in the valet parking and when I checkout no one was able to bring my car so i had to go to the garage and take my car. I wouldnt expect this to happen in a hotel of this category. Other than that my room was not cleaned. I left the room 8 am and came back 1pm and still was not cleaned. I wouldnt recommend this hotel for the poor service
Comment from Hotel Management
15-Mar-2017 by Sofia, Hotel Management
Dear Edgar, First of all let me thank you for choosing the Buddha-Bar Hotel Budapest Klotild Palace. Your recent feedback on your Buddha-Bar stay is highly appreciated. Your concern about our staff and customer service has already been discussed with the related department heads. I regret to learn that the usual high standard customer service we provide to each and every guest was not presented properly to you while staying with us. We are very proud to work with such a great and loyal team and I am extremely sorry that we did not presented the expected level. We have a strong policy regarding check-in process and handling the valet parking. We provide valet service from 7am to 11 pm and we inform our guests so we can prepare the car accordingly. There is a slight chance if the guest does not provide us with departure time and leaves the hotel before 7am we kindly ask them to use self-service. I do understand that our service is not 24 hours that is why the Bellboy explains the services’ opening hours in advance. I am sorry if there was any miscommunication or lack of details that led us to an unpleasant check-out experience. Regarding the Housekeeping service we provide every room with a “Cleaning requested” sign. These rooms are cleaned in priority. Housekeeping is working on the rooms until 4pm. I am sorry if you felt an early afternoon service is a bit late. Once again I apologies for any inconvenience you have experienced while staying with us and I truly hope you will grant us another opportunity in a not so distanced future to prove our service and team do have what it takes to call ourselves a 5 start hotel with 5 star service. With kind regards Zsófia Nádor Rooms Division Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Fantastic location

Posted 04-Mar-2017
Staff were super friendly and helpful, even though we were told that breakfast was included FOC with our room upgrade, and it wasn't - the only time the staff weren't so nice :( Rooms were quite dark, and there was unfortunately quite a lot of dust. Everything else was spotless. Location is fantastic, short walk to most things. Bar and restaurant are definitely worth checking out!
Comment from Hotel Management
09-Mar-2017 by Sofia, Hotel Management
Dear Valued Guest, First of all thank you very much for choosing the Buddha-Bar Hotel Budapest Klotild Palace. Your genuine comment is a valuable summary of your stay, it helps us to operate the hotel on the highest possible level. I was glad to read your positive opinion about the friendly and attentive service of our team, the great location of the hotel and the unique atmosphere and service of the Buddha-Bar Restaurant & Lounge. Although your feedback was mainly positive I am very sorry to read that there were an issue with your breakfast charge. Please take my sincere apologies and hope that our Front Desk Team were able to offer a reasonable solution for that matter. Regarding your note about the rooms cleaning condition please be assured that this level of service is absolutely not meeting to our standards, our Housekeeping manager has been already informed in order to avoid future recurrences and on our daily stand up meetings we will call the attention of our cleaning staff to do their work with exceptional attention. Once again thank you very much for taking the time to share your points with us and we very much hope to have the pleasure of welcoming you back upon your next visit to Budapest. With kind regards Zsófia Nádor Rooms Division Manager
3out of 5
Recommended
for Everyone
by A verified traveller from Herts

Great Staff and Location

Posted 23-Feb-2017
Pros: Location was great for Metro, food and walking distance to the chain bridge
Cons: Rooms could do with a little TLC considering 5* . Spa is smaller than expected. Hotel food and drink is slightly overpriced
Location: Location is fantastic for the Metro which is a stones throw from the hotel, there are also some nice places to eat around this area which are cheaper
On arrival staff were plesent and the check in was easy and quick. Our room was nice however we detected an unusual smell after around 30 mins.... We had a treatment booked in the spa which was a good experience however we found the facilities a little smaller than expected. On our return to the room the smell was still there, we contacted reception and they upgraded us free of charge straight away. The lights in the upgraded room went and again the staff sent an engineer stright away to fix. Beds are really comfy and we both slept really well during our stay. We ate in the restaurant that night and the food was nice however a little overpriced the same as the drinks. The location is great for the Metro, local shops and restaurants (which are better priced than the hotel) . The hotel sells Budapest cards which is good value for travel, a must for sight seeing, it also gives you money off on some attractions and retestaurants (always ask though if they take the card). Transfer was arranged by the hotel (taxi) and check out was non stressful. Overal- Staff were fantastic, rooms need a little TLC, Food & drink are slightly overpriced and Location is great.
5out of 5
Recommended
for Everyone
by A verified traveller from Bucks, UK

Outstanding Hotel

Posted 17-Feb-2017
Had a great stay at the Buddha Bar Hotel. Located smack bang in the middle of all the action, within walking distance to all the major attractions.. Facilities within the hotel are excellent, definitely try the bar. Outstanding decor, quiet rooms,mental toilets..
5out of 5
by A verified traveller

Ein Hauch Asien mitten in Budapest

Posted 09-Feb-2017
Pros: Besonders schön und überraschend war der Cheesecake zum meinem Geburtstag auf dem Zimmer. Nochmals vielen Dank dafür!
Cons: Die kleinen Schönheitsfehler beheben und ggf. den Zimmerservice (Reinigung der Zimmer) verbessern (unser leerer Sektkübel stand tagelang im Zimmer rum
Location: Das Hotel liegt direkt im Zentrum. Um die Ecke ist direkt die Einkaufsstraße. Vor der Türe sind Taxis, Bushaltestellen (auch Hop on Hop off) + U-Bahn.
Leider konnten wir unser Zimmer nicht direkt beziehen, da wir sehr früh angereist sind. Die Koffer wurden jedoch aufbewahrt und uns wurden auch hilfsbereit Tickets für Hop on Hop off verkauft. Als wir dann endlich ins Zimmer konnten, waren wir beeindruckt. Klar gibt es den einen oder anderen Schönheitsfehler (Katscher in der Wand, schiefe Regale, Farbflecken auf dem Boden etc.) aber die Raumgestaltung ist einfach wunderbar. Die Beleuchtung kann individuell geregelt werden. Im Bad war auch ein beleuchteter Vergrößerungsspiegel, der jedoch leider locker war und somit nicht in der gewollten Stellung verweilte. Eine reichhaltig gefüllte Mini-Bar sowie ein begehbarer Kleiderschrank waren ebenso vorhanden. Frühstück hatten wir ebenfalls vorab gebucht. Der Service und die Auswahl waren hervorragend. Besonders gut waren die frisch zubereiteten Speisen wie z.B. Omelett oder Pancake. Wir hatten zusätzlich das Romanik-Paket gebucht, welches eine Paar-Massage sowie ein candle-light-Diner beinhaltet. Beides war sehr schön. Insbesondere das Buddha-Bar Restaurant ist einfach umwerfend. Sowohl vom Design als auch geschmacklich. Leider haben wir dies erst am vorletzten Tag gemerkt, da wir sonst öfters dort essen gewesen wären. Das gesamte Hotel-Team hat sich immer um alle möglichen Wünsche bemüht.
5out of 5
Recommended
for Everyone
by A verified traveller from Betts

Amazing hotel right in the heart of the city

Posted 30-Jan-2017
Gorgeous oriental style hotel situated perfectly in the city centre and on the river. The staff are so helpful and they upgraded us to a suite as it was my birthday. I cannot recommend this hotel enough - the bar on the 6th floor is stunning as is the Klotild bar on fhe 1st floor. We had a suite which included a lounge and bathroom on one floor and a bedroom and bathroom on the first floor. The toilets were heated as well as other treats if you desired! The Buddha Bar hotels are one of the best chains we have visited. Definitely 5 star experience!
5out of 5
Recommended
for Everyone
by A verified traveller

Mycket nöjd!

Posted 28-Jan-2017
Mycket bra hotell, nära till bra shopping, sevärdheter och restauranger.
5out of 5
Recommended
for Everyone
by A verified traveller from Belfast

Perfect location to explore Budapest

Posted 27-Jan-2017
Pros: Everything. Our room was very comfortable with excellent facilities.
Cons: The only thing I could comment on was how uncomfortable the seats were in the Lobby Bar. They didn't encourage me to have a second drink so I left.
Location: For a three day visit everything was within walking distance. Too many to list here and of course the Danube.
Everything about this hotel was excellent. From the moment we first arrived and when we left the staff were so helpful and friendly. I had prearranged for a special surprise in our room on arrival and that was better than expected. We only had breakfast in the hotel on one morning and that was an experience. More choice than I had seen before, so don't miss out on an early morning feast.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent hôtel

Posted 20-Jan-2017
Pros: Tout
Cons: Le prix du petit déjeuner est un peu élevé.
Location: Accès à tout : restaus bars métros bus
Bien situé, accueil chaleureux, service impeccable, très belle décoration. Un seul mot.. Excellent
5out of 5
Recommended
for Everyone
by A verified traveller from Piacenza, Italia

Lusso a Budapest

Posted 11-Jan-2017
Hotel indimenticabile. Camera superiore agli standard, servizi impeccabili, personale preparato e cordiale. Per lavoro o per svago hotel di lusso consigliatissimo per un piacevolissimo soggiorno a Budapest.
Comment from Hotel Management
15-Jan-2017 by BBHZsófia, Hotel Management
Gentile Andrea, La ringrazio per aver dedicato alcuni minuti per condividere la Sua opinione del Suo soggiorno presso Buddha-Bar Hotel Budapest Klotild Palace. Mi fa veramente molto piacere sapere quanto abbia trovato tutto di Suo gradimento e soprattutto la cordialitá e disponibilitá del nostro personale, e la bellezza e comfort della Sua camera. Spero di poterLe nuovamente dare il benvenuto al più presto e nel frattempo mi è gradita l’occasione per inviarLe i migliori saluti, Zsófia Nádor Rooms Divison Manager