Ratings based on 295 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Warwick, Warwickshire, UK

Good service and very clean

Posted 19-Mar-2018
Although we only stayed one night, the room was warm, very clean and quiet, despite being above the hotel bar and one of the function rooms being used for a wedding reception. The bed was very comfortable and included everything you could wish for in a 4-star hotel. I only have two comments a) the bathroom floor was freezing cold and should not be walked on with nothing on your feet! b) we didn't get our requested wake-up call on the morning of our departure. Overall 9 out of 10 as there is always room for improvement.
Comment from Hotel Management
20-Mar-2018 by Lisa, Hotel Management
Dear Caz, Thank you for taking the time and leaving us your feedback, this is invaluable to us so we may keep improving our service to our valued customers. I apologize about the wake up call, we did have a malfunction in our automated system and thanks to your feedback, we were able to discover this and put safeguards in place so no more wake up calls are missed. We look forwar to welcoming you soon again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous hotel

Posted 11-Feb-2018
I regularly stay in the suites that this hotel and they are very nice - comfy beds really clean
Comment from Hotel Management
02-Mar-2018 by Lisa, Hotel Management
Dear Michael, Thank you very much for your feedback. We are delighted you enjoy your stays with us and we hope to welcome you for a long time to come.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Pleasant 4 star hotel

Posted 06-Jan-2018
This hotel in my view is very pleasant and perfect for a night or two. Not a huge amount of facilities from what I could tell compared with their competing hotel a few hundred yards up the road but nonetheless it suited my needs and would happily return there. The main bar area however is a little bland and lacks character. They ought to jazz that up a bit and make it more in keeping with the rest of the hotel. There is also a second, much smaller bar area, which is equally bland but on the plus side has a wonderful large roaring open fire which is nice to sit close to on a cold winters night with a drink! We had an upgraded room which was a good size and clean and had coffee and tea making facilities. Like many hotels, a little noisy however with people walking past the room on the creepy floorboards and talking at the top of their voices at 7am! Not ideal if you want a bit of a lie in! But that’s difficult to control I understand. A comfortable bed too. So all in all a nice pleasant 4 star hotel.
Comment from Hotel Management
02-Mar-2018 by Lisa, Hotel Management
Dear Robert, Thank you for taking the time and providing us with your feedback. Our hotel will be celebrating 300 years this year! We have an extensive history and some areas in the hotel are listed. I'm sorry that you found your room a little noisy but please let us know next time you come in so we may allocate you a room away from all the public areas. We look forward to welcoming you again.
4 out of 5
by A verified traveller

Cozy Hotel

Posted 05-Jan-2018 on Hotels
We stayed here for a weekend. It's a lovely hotel with a great breakfast. It also has a nice restaurant for dinner.
Comment from Hotel Management
02-Mar-2018 by Lisa, Hotel Management
Dear Hayley, Thank you for your lovely feedback. We look forward to seeing you again soon
3 out of 5
by A verified traveller from Ohio

Nice hotel but noisy

Posted 02-Jan-2018
Pros: Clean
Cons: Noise
Hotel clean and staff friendly. Unfortunately droning noise from the kitchen extraction system was very intrusive. TV volume needed to be raised to hear above the drone, and sleep was disturbed.
Comment from Hotel Management
01-Mar-2018 by Reception, Hotel Management
Dear David, Thank you for your taking the time in sending us a review. Please let us know next time you visit so we may allocate you a quiet room. I apologize that on this occassion your stay with us was not optimal but we hope to welcome you again to restore you faith in us.
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 30-Dec-2017
Good sized room with very good breakfast included. Slightly disappointed with the water pressure. Overall enjoyed the stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2017
Great. We were there Christmas Day and it was lovely, warm and welcoming. We enjoyed the Christmas gifts in the room. Breakfast was fresh and tasty. We would definitely recommend.
5 out of 5
by Christopher

Good Hotel.

Posted 26-Dec-2017 on Hotels
Nice Hotel, pleasant helpful staff. Bathroom a bit dated but ok. Nice area and good breakfast.
4 out of 5
by richard

bossy breakfast Manager

Posted 17-Dec-2017 on Hotels
was good ,,,,,,,till the breakfast manager got up my back, ,behaving like a lady trying to justify her job, with NO cause or reason, Got good at 08,00 Am....
4 out of 5
Recommended
for Everyone
by A verified traveller from berkshire

Friendly hotel

Posted 04-Dec-2017
Clean place staff friendly and polite and helpdfull was a lot of xmass parties going on but the noise didn't really interupinterup with stay and slept well .room good size .didn't like service charge added to food as wasn't told also on drinks ect .think people should be made aware of this not when they look at bill.as your paying a lot of money for food drinks ect not realizing your being charged extra each time should be sign or told on website or told when booking in as it should not be taken for granted