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Reviews of Taplow House Hotel & Spa

4 out of 5
Taplow House Hotel & Spa
Berry Hill, Maidenhead, England

Reviews

8.4

Very good

Rating 10 - Excellent. 127 out of 304 reviews" "
Rating 8 - Good. 116 out of 304 reviews" "
Rating 6 - Okay. 38 out of 304 reviews" "
Rating 4 - Poor. 18 out of 304 reviews" "
Rating 2 - Terrible. 5 out of 304 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Neil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
sat down for breakfast at 7am asked for a coffee and bacon sandwich. at 7.20 I had no sandwich and the worst coffee ever
Stayed 1 night in Nov 2023

4/10 Poor

Lawrence

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Neelam Hussain on 29 Oct 2023
Good afternoon Lawrence,Thank you for your feedback, I hope you are well.I sincerely apologise that your stay was not up to standard and would like to take this as an opportunity to ask for some detailed feedback so we can take a look into making things right.Please feel free to send me an email to reservations@taplowhouse.com.If there is anything else, feel free to contact me.Kindest regards,Neelam HussainReservations Supervisor

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pleasant spa hotel
Very nice hotel - spa hotel but only has sauna and small jacuzzi pool outdoors plus treatments. We had dinner the first night - my food was extremely salty and dish wasn't as menu advertised and very small portions. We booked 2 nights then decided to stay for a 3rd - today we wanted to have lunch sitting outside today - only a sandwich but were told the kitchen couldn't do any food as they had a large party in ! I did comment what about your paying guests staying in the hotel - they need to be looked after - after a short wait they offered us a choice of 3 things ! All in all staff are a credit to your hotel - nice pleasant hotel would return. We also booked one night dinner at Cliveden House Hotel which is just down the road.
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay in this period property, there is ample parking and the food standards are high. The bar serves a nice coffee amongst other beverages and the restaurant staff are very attentive. Positives about the hotel are the quiet location, the decor and modern yet timeless appearance of the rooms, seating areas and outside space, the spa and pool (which we didn’t have time to use) and the helpful staff on site. Also the food quality and choice. We booked an executive room which is worth paying extra for. Sadly during our stay the hot water at the hotel had broken however the staff had already made us aware in writing and part refunded the stay without us even asking a question about anything of the sort. We would stay again, we are very particular when choosing rooms, it’s a lovely hotel.
Stayed 1 night in Jul 2023

8/10 Good

nigel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Unusual these days to have such small double bed only 4'6" wide , disappointing. Bathroom fan noisy, most modern fans now extremely quiet. Food excellent & staff all accommodating & friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place to rest close to Maidenhead
Wonderful retreat close to Heathrow
Stayed 1 night in Jun 2023

10/10 Excellent

JULIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in Jun 2023

8/10 Good

Isabella, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Stafford

Stayed 1 night in Mar 2023

10/10 Excellent

Sarah

Stayed 1 night in Jan 2023

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Customer service was excellent. FOH staff were very attentive and responsive. Food was good - we only had room service. Spa was nice but very small with only an outdoor hot tub and sauna. Rooms are a little dated but clean and comfortable enough.
Stayed 1 night in Dec 2022

10/10 Excellent

Anat

Stayed 2 nights in Oct 2022

6/10 Okay

NORMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing
Set in beautiful grounds on the edge of the quintessentially English village of Taplow. Staff were friendly and attentive - nothing was too much trouble. Our room was clean, comfortable and well appointed. We enjoyed an evening meal which was good value for money. Spa treatments hit the spot!
Stayed 1 night in Sep 2022

8/10 Good

Alan, Liverpool

Liked: Cleanliness, staff & service, amenities
The property has great character as you may expect from such a historic, Georgian building. The evening meal was very good, as was the breakfast, with both being served in lovely bay windowed restaurant. Service was excellent for both meals and staff were all very pleasant and helpful. However, we stayed in the Orkney junior suite, which was very spacious but sadly in need of quite a lot of tlc. Such a shame given the stature of the property.
Stayed 1 night in Sep 2022
Response from Taplow House Hotel on 21 Sept 2022
Hi Alan, many thanks for your feedback and comments. I will pass these on to our staff who will really appreciate it.We have recently undergone a full scale refurbishment of our ground floor area which was phase one. Phase two will involve refurbishment of our bedroom areas.Thanks again for the comments and we hope to see you in the future

8/10 Good

Verified traveller

Stayed 1 night in Sep 2022

4/10 Poor

Sarah

Stayed 1 night in Sep 2022

10/10 Excellent

Moira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with original features, set in stunning grounds. Everyone was extremely helpful and friendly.
Stayed 1 night in Sep 2022
Response from T house on 10 Sept 2022
Hello Moira, thank you for the feedback and I am glad you enjoyed your stay with us and we hope to see you again at some point.Best wishesTaplow House Hotel & Spa

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Clifford, London

Liked: Staff & service, amenities, property conditions & facilities
The property is well maintained, the staff is friendly, and the hotel in general is very comfortable. . The grounds are lovely. The room was a little small, would suggest upgrading to a larger room and bed.
Stayed 1 night in Aug 2022
Response from T house on 10 Sept 2022
Hi Clifford, thank you for the feedback on your stay. As we are a Grade 2 listed building some of our rooms are small and quirky.We hope you come and visit us again.Taplow House Hotel & Spa

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Karen

Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

yvonne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and grounds
Stayed 2 nights in Jun 2022

6/10 Okay

Steve

Liked: Property conditions & facilities, room comfort
We were there for a family wedding.The hotel and surroundings were stunning. But was let down by small things like the dated condition of room eg mirror was half painted or stained. Our cups in the room had chips on them and sink taps were leaking. But would return because like stated service and surroundings were stunning .
Stayed 2 nights in Jun 2022

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful two night stay at this beautiful hotel. The staff were very welcoming, the room was spotless and the food was excellent.
Stayed 2 nights in May 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Quite hotel,noisy inconsiderate residents
Not a hotel if you want a quite nice sleep.1st night woken up at 6am by family moving out who were communicating by shouting at each other for about a hour.second night woken up about midnight by a person who wanted to run and down the staircase for about a 1/2 hour(our room was adjacent the “up”staircase)
Stayed 2 nights in Apr 2022
Response from Reservations Manager on 5 May 2022
Thank you for taking the time to leave us a feedback. We encourage guests to be considerate to others when staying at our property and apologies the behaviour of individual has affected your stay. We will make sure this feedback is passed onto the team to ensure further disruption from other guests is prevented in the future. We hope to have the opportunity and honour of welcoming you back some time in the future with the addition of new facilities. Kind Regards, Taplow Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL HOTEL LOVELY ROOMS
We stayed here for 1 night for a wedding we had to attend, overall the hotel is done to very high standards. the staff was very nice and very welcoming. We had a little issue with our room and without any aggravation, we were moved to a new and upgraded room. The head concierge Gerry was so nice and Milton was also very nice. any issues were dealt with swiftly and solutions were provided which was very nice. The hotel is having some renovations done but that won't affect your stay here. I would definalty goback again
Stayed 1 night in Mar 2022
Response from Reservations Manager on 5 May 2022
Dear Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a memorable stay and that you had an enjoyable break. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Martin

Stayed 1 night in Mar 2022
Response from Reservations Manager on 5 May 2022
Dear Martin, Thank you for taking the time to leave us a generous feedback following your recent stay with us here at Taplow House Hotel. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

2/10 Terrible

Olufeyifunmi

Disliked: Amenities, property conditions & facilities
It was a construction site. There was no gym. There was no spa. There was dirt on the carpet. There was no fridge in the room. The furniture and curtains were dated. There was no apology or allowance given by the hotel for the state of things. It's a simple case of managing customer expectations and accurate representation on hotel site and expedia site of the true state of things. I also couldn't get a refund so was stuck in hotel for 3 nights. I will never return and would certainly not recommend.
Stayed 3 nights in Mar 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night away
Staff quick to act upon our anniversary & we’re personable
Stayed 1 night in Feb 2022
Response from Karl on 24 Feb 2022
Thank you for the 10/10 rating, we are delighted you had such a positive stay and look forward to repeating this on your next visit with us at Taplow House Hotel.

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Reservations Manager on 23 Feb 2022
Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. We are truly grateful for such a wonderful rating. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Reservations Manager on 23 Feb 2022
Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. We are truly grateful for such a wonderful rating. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
The staff we met in the hotel were absolutely fantastic, from the lady who booked us in on reception to the restaurant staff who went above and beyond to ensure that the awkward vegetarian with a mushroom allergy had a meal, the chef cooked a special dish for me, to the maintenence and cleaning staff nothing was.too much trouble for them. The hotel is undergoing refurbishment and had only just reopened, we were aware of this when we booked, and so we were prepared for some disruption and it was actually less than we expected, and the end result will enhance rhe hotel even more. We will certainly visit the hotel again when we are in the area
Stayed 2 nights in Jan 2022
Response from Reservations Manager on 23 Feb 2022
Dear Jonathan, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a wonderful break and our team was able to make your day even more memorable considering the ongoing refurbishments in the property. I will be sure to pass on your feedback which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely welcome on arrival, very courteous waiter in the morning, stunning hotel in a beautiful setting!
Stayed 1 night in Jan 2022
Response from Reservations Manager on 23 Feb 2022
Dear Anna, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a memorable stay and enjoyed our beautiful setting. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Reservations Manager on 23 Feb 2022
Dear Rachel, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. We are truly grateful for the wonderful rating. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay!
We were happy with our stay at the Taplow House Hotel. Our bedroom was huge and the bed was very comfortable. Breakfast was tasty too. We enjoyed a few drinks in the lounge area by the open fire before bed - very pleasant.
Stayed 1 night in Dec 2021
Response from Reservations Manager on 23 Feb 2022
Dear Alice, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a memorable stay and that you had an enjoyable break. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Tejpal

Travelled with family
Liked: Staff & service
The night staff are awesome!
Stayed 1 night in Nov 2021
Response from General Manager on 30 Nov 2021
Thank you for taking the time to leave us feedback following your recent stay with us here at Taplow House Hotel. I am so pleased that your time with us was a good one and that you had an enjoyable break. I will be sure to pass on your feedback to the team who I am sure will be happy to read it. If you do get a spare couple of minutes it would be great if you could pop us a review on Tripadvisor. The team are incentivised individually and so if any of them stood out to you and you feel they warrant a five star mention on the site they will be rewarded personally for their hardwork and commitment to you the guests. Have a fantastic day and I look forward to welcoming you back when you next visit the area.

8/10 Good

Mr S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taplows Gem...in need of a lift!...
Lovely ambience.... Good view from spacious room... Needs a lift though, two stories of stairs with cases, not much fun......
Stayed 1 night in Nov 2021
Response from General Manager on 30 Nov 2021
Thank you for taking the time to leave us feedback following your recent stay with us here at Taplow House Hotel. I am so pleased that your time with us was a good one and that you had an enjoyable break. I will be sure to pass on your feedback to the team who I am sure will be happy to read it. If you do get a spare couple of minutes it would be great if you could pop us a review on Tripadvisor. The team are incentivised individually and so if any of them stood out to you and you feel they warrant a five star mention on the site they will be rewarded personally for their hardwork and commitment to you the guests. Have a fantastic day and I look forward to welcoming you back when you next visit the area.

10/10 Excellent

Penelope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely very grand hotel. Nice cosy bar small area with sofas. Undergoing refurbishment so ‘Watch this space!’. Excellent quality food in restaurant with nice relaxing atmosphere. Highly recommend a visit
Stayed 1 night in Nov 2021
Response from General Manager on 30 Nov 2021
Thank you for taking the time to leave us feedback following your recent stay with us here at Taplow House Hotel. I am so pleased that your time with us was a good one and that you had an enjoyable break. I will be sure to pass on your feedback to the team who I am sure will be happy to read it. If you do get a spare couple of minutes it would be great if you could pop us a review on Tripadvisor. The team are incentivised individually and so if any of them stood out to you and you feel they warrant a five star mention on the site they will be rewarded personally for their hardwork and commitment to you the guests. Have a fantastic day and I look forward to welcoming you back when you next visit the area.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021
Response from General Manager on 18 Nov 2021
Thank you for your feedback score although it seems we have not met your expectations on this visit. I would be more than happy for you to contact me directly to discuss this on gm@taplowhouse.com Looking forward to hearing from you in due course Jason - General Manager

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, quiet, clean room, nice public ares and friendly staff
Stayed 1 night in Nov 2021
Response from General Manager on 18 Nov 2021
Thank you for your fantastic feedback following your recent stay with us. I look forward to welcoming you back in the future when you next visit the area Jason - General Manager

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Overnight stay to break a long journey
We chose the hotel because our daughter lives nearby, and it looked interesting. The hotel was an old country house, and has plenty of character and style. We had a comfy room and bed, but no heating in the room, and a faulty light (which was quickly fixed). The view was of builders' skips and a huge container. There were lots of empty rooms when we stayed so it was strange we were not offered a room with a better view !!! The bar was cosy and the food was excellent. The grounds are lovely. We will return, but will ask for a better view!
Stayed 1 night in Oct 2021
Response from General Manager on 18 Nov 2021
Thank you for your comments and I am pleased you had a pleasurable stay. We are currently undertaking a large refurbishment programme and so apologies that you were in one of the rooms overlooking the building area. We would happily have moved you and so I am sorry this tainted the stay. Hope to welcome you back when you are next around the area. Jason - General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taplow House Hotel - very pleasant stay
A one night stay but everything was absolutely fine, no complaints, staff were very friendly and helpful, room was comfortable and clean, breakfast was delicious, good food.
Stayed 1 night in Oct 2021
Response from General Manager on 18 Nov 2021
Thank you for your very kind words and I am so pleased that your stay was an enjoyable one. Hope that we can welcome you back when next in the area. Jason - General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were truly excellent!
Enjoyed the stay at Taplow House. Probably better suited to leisure travel than business. Grounds lovely, but I arrived and departed in the dark so didn't get to see them fully. Service was exceptional - all the staff super friendly and try really hard. Food was also of an incredibly high standard. Couldn't commend the staff enough!!
Stayed 1 night in Oct 2021
Response from General Manager on 18 Nov 2021
Thank you for a great review following your stay and hopefully next time you visit it will be in the light of day so you can see the incredible grounds. Jason - General Manager