Dear Tahrima, Thank you for sharing your recent experience with us. We're sorry to hear about your disappointment, and we take all guest feedback seriously. Our Housekeeping team confirms there was no odour in the room, and it was double-checked upon your departure. Regarding the WiFi issue, we apologize for any inconvenience and would have been happy to provide an alternative room to resolve this. Robes and slippers are included in specific packages and suite bookings. We've also inspected the sink in your room and confirmed it drains properly. We appreciate your insights and hope to welcome you back to exceed your expectations. Kind Regards

Dear Ajay, Thank you for taking the time to review your stay, we were saddened to read that your overall experience did not meet expectations. Our Hotel is situated over two floors separated by a set of stairs along with a lift, we are sorry that you found it difficult to navigate the Hotel, we have directional signage at every crossroad in the corridor along with a map that is handed to guests upon arrival. Please accept our apologies for the service you received in our Restaurant, we are glad to learn that you did get compensated for this by our Reception team. We will certainly raise your concerns with the team to prevent this re-occurring in the future. Kind Regards

Dear Anaclet, Thank you for your kind review! We're thrilled to hear that you found our place to be a nice destination for your holidays.We strive to provide a welcoming and enjoyable experience for all our guests, and we're delighted that you had a positive stay with us.We look forward to welcoming you back for more wonderful holiday experiences in the future!Kind Regards

Dear Kazik, Thank you so much for the 5-star rating! We truly appreciate your feedback and are thrilled to know that you had a fantastic experience during your stay with us.Kind Regards

Dear Geoffrey, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our staff, facilities, and dining options exceeded your expectations. We're sorry the weather prevented you from experiencing our grounds, but we're delighted they left a positive impression. We appreciate your recommendation and hope to welcome you back soon!Kind Regards Guest Relations

Dear Nick,Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that your experience did not meet your expectations.Regarding the hotel's size and modern extensions, we apologize if this aspect of our property did not align with your expectations. Our Manor house is utilized for not only weddings and conferences but also for guests to stay in the Suites to get the ultimate country manor experience. We also have lounge areas that our guests can relax in. In terms of room furnishings, we strive to offer comfortable accommodations to all our guests. We're glad to hear that you found the beds comfortable, and we take note of your comments regarding the television and room amenities for future improvements.We're sorry to hear that you were disappointed with the breakfast offerings. Providing high-quality and fresh breakfast options that are cooked every morning is one of our top priorities, typically we receive great feedback on the breakfast so we are sorry this was not to your liking. We value your input and hope to have the opportunity to better serve you in the future. Please feel free to reach out to us directly if you would like to discuss your experience further.Kind Regards Guest Relations

Dear Dinah, Thank you for your review! We're delighted to hear that you enjoyed the lovely grounds of our Hotel and found it to be a great venue for relaxing. We strive to create a peaceful and rejuvenating environment for our guests, and we're glad to hear that you were able to unwind during your stay. We hope to welcome you back for another relaxing visit soon!Kind Regards Guest Relations

Dear Dalene, Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. We appreciate your support and hope to welcome you back again soon!Kind Regards Guest Relations

Dear Stuart,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience with us and that you found our team friendly and the service superb. We're delighted that you enjoyed our dining options and appreciate your recommendation. We hope to welcome you back again soon!Kind Regards Guest Relations

Dear Paul, Thank you for taking the time to provide feedback on your recent stay with us. We were sorry that your arrival experience did not meet your expectations. Our Receptionist was double-checking your reservation details to ensure accuracy. Regarding the temporary issue with heating in one of our restaurants, we are actively working to rectify it as swiftly as possible. We apologize for any inconvenience this may have caused during your dining experience. At the booking stage, you had the option to add breakfast but you did book the room-only rate. You would have also had the opportunity to add this at check-in or in the morning. We've verified that the sauna is operating at the correct temperature and are investigating what may have caused the issue you experienced. We do hope that despite some aspects of your stay, you enjoyed your overall time here and we hope to welcome you return in the future. Kind Regards Guest Relations

Dear David, Thank you for taking the time to leave your rating, we are delighted to learn that you were happy with your stay and hope to welcome you return in the future. Kind Regards Guest Relations

Dear Jennyfer, Thank you for taking the time to provide your rating. We regret to hear that your experience did not meet your expectations on this occasion. It would have been valuable to have the opportunity to speak with you during your visit, as we are always eager to address any concerns and strive to exceed guest expectations.We apologize for any difficulty you experienced in arranging transportation. Our Hotel is fortunate to be situated in the countryside, and we regularly work with multiple taxi companies to provide convenient options for our guests. Regarding late check out, it is common practice in most Hotels to charge for this service due to operational reasons.We offer a variety of room types, and we would have been more than happy to show you alternative options that may have better suited your preferences. We apologize if the room initially selected did not meet your expectations. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind Regards Guest Relations