Thank you for taking the time to score us Look forward to welcoming you back

Dear Gareth Thank you for taking the time to write your review. I am glad we were able to look after you once again and that you enjoyed your stay with us Hope to speak with you on your next stay Kind Regards

Thank you very much for choosing to stay with us at Magnolia Park Hotel

Thank you very much for reviewing us

Dear Anonymous, Thank you for taking the time to share your review of our hotel. I am terribly sorry that we didn't manage to meet your expectation. Would you be able to elaborate about your dining experience. We do offer a large selection of food items on our menu, which range from West Indies to European and Asian food. I am not too sure I understand your reference to the breakfast order, would you be able to contact me so that we can have a conversation about your various points. I would love to understand what happen during your stay, as my team and I are working hard to improve our guests experience and can only achieve this by receiving feedback. Look forward to hearing from you Kind Regards

Dear Anonymous, Would you be able to let me know why you have rated your experience at Magnolia Park Hotel 6 out of 10. This would assist me in developing my team and/or the facilities to meet our guest expectation. I hope you will update me on your experience Kind regards

Dear Mr Godsman, I am terribly sorry that our housekeeping team didn't carry out their duty fully when servicing the room. Our Housekeeping supervisor has gone over the required training with the rest of the team to ensure this doesn't happen with anyone else and remain an isolated incident. I don't recall you having Breakfast in the morning of your departure, nor did we discuss you poor meal from the previous night. I feel the issue of the steak could have been brought up to our attention so we could have made amend to the situation. You did on the evening use the Expedia Realtime Feedback to share your experience. I feel disappointed that you didn't mentioned the dinner experience at the time we could have made a difference I hope you will stay with us once more to give us the opportunity to ensure you get a better experience whilst staying at Magnolia Park Hotel Kind Regards

Thank for your review. I am terribly sorry that our Housekeeping team has disturbed your stay by knocking on your door. i have brought that issue with my housekeeping supervisor to ensure that it will not happen again. I hope it will not deter you from staying with us should be in the local area Kind Regards

Dear Dave, I am sorry to read your review about your disappointing stay with us. We are aware that our Sauna & Steam room are dated although fully functional and cleaned on a regular cleaning schedule. We are looking at making significant improvement to our facilities over the next few months. I hope you may change your mind in the future to stay with us once again so that we can regain your trust in our facilities and customer service experience. Regards

Thank you very much for your review. Please accept my most sincere apologies for the experience received whilst staying at Magnolia Park Hotel. We have over the past few months reviewed our general guest experience and have highlighted couple of area were we must improve. Breakfast is something that my head chef and restaurant manager are working on to offer a much better, healthier and appetizing option. We are also investing in redesigning the bar area and create a restaurant that would suit more and feel that you are staying in 4* Hotel. I hope you will return to us in early 2020 to experience our new restaurant Kind Regards