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Reviews of Phoenicia Grand Hotel

4 out of 5
Phoenicia Grand Hotel
87, Alexandru Serbanescu Boulevard, Sector 1, Bucharest

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 157 reviews" "
Rating 8 - Good. 60 out of 157 reviews" "
Rating 6 - Okay. 18 out of 157 reviews" "
Rating 4 - Poor. 7 out of 157 reviews" "
Rating 2 - Terrible. 8 out of 157 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

arman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with super friendly staff, it was my second time staying with Phoenicia and definetely not my last ! Best hotel in Bucharest with amazing facilities
Stayed 2 nights in Mar 2024
Response from Vlad, Guest Relation Officer on 27 Mar 2024
Dear Mr. Arman, Thank you for taking your time to rate your experience at Phoenicia Grand Hotel!Hope to welcome you again soon !Best regards,

8/10 Good

Safa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Mar 2024
Response from Vlad, Guest Relation Officer on 27 Mar 2024
Dear Mrs. Safa,Thank you for reviewing your experience at Phoenicia Grand Hotel! Your feedback was shared with the staff. Truly hope to welcome you again in a future trip to Bucharest !Regards,

10/10 Excellent

steve, dedham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full service property close to the airport. I have only two observations worth noting 1. The restaurant - We were there on a thursday night and ordered a few items. We were informed that said items were not available that night. This was soup, a burger, and a pizza. These are perhaps the easiest things a restaurant provides. Not sure why, but it seemed rather odd, especially for such a large property. 2. There is a club inside of the hotel that they seem to treat mysteriously. I forget the exact name but it's something like Club Misti. What it was was a small room, a small bar, a few couches, a pool table, and a stage with a stripper pole. There were also three working women there . I do not know to what exactly there services were, but it is a rather seedy thing that perhaps should not be a part of an otherwise respectable looking hotel. Maybe this is how things are done in Romania, and it's a common thing in nice hotels, but i didnt see anything like this anywhere else while I toured to country.
Stayed 1 night in Nov 2023

10/10 Excellent

Nazrin

Stayed 6 nights in Nov 2023

10/10 Excellent

Wissam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 2 nights in Nov 2023
Response from Vlad, Guest Relation Officer on 16 Nov 2023
Dear Wissam,Thank you for the great review, we are looking forward to welcome you again!Have a nice day !

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and close to airport.
Stayed 1 night in Oct 2023
Response from Vlad, Guest Relation Officer on 9 Oct 2023
Dear michael,We appreciate the great rating you have posted and look forward to welcoming you back at Phoenicia Grand Hotel in the near future.With best regards,

10/10 Excellent

Florin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vlad, Guest Relation Officer on 9 Oct 2023
Dear Florin,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Phoenicia Grand Hotel! We truly hope your next stay with us is just around the corner.Kind regards,

4/10 Poor

Lucian

Stayed 2 nights in Mar 2023
Response from Phoenicia Grand Hotel Team on 21 Mar 2023
Dear Lucian,Thank you for taking your time to note us. We are really concerned about the score you gave to the hotel and would appreciate to receive from you more details about what you disliked. We are hoping to have more opportunities in future to welcome you back and to change your opinion. Best Regards, Phoenicia Grand Hotel Team

4/10 Poor

David

Stayed 2 nights in Mar 2023
Response from Phoenicia Grand Hotel Team on 21 Mar 2023
Dear David,Thank you for sharing your note and for your stay at Phoenicia Grand Hotel. We are really unhappy with this low score and would appreciate to get more details about what you disliked in order to improve ourselves. We look forward for your return hoping we can offer you a better experience. Yours sincerely, Phoenicia Grand Hotel Team

10/10 Excellent

Keren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and helpful staff. Good breakfast.
Stayed 3 nights in Oct 2022
Response from Phoenicia Grand Hotel Team on 2 Nov 2022
Dear Guest,Thank you for recommending Phoenicia Grand Hotel after the experience you had with us! We are delighted to hear that you appreciated our extensive breakfast buffet and that our staff and the service you received made such a positive impression. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Phoenicia Grand Hotel.Best Regards,

4/10 Poor

Calin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was dirty and ugly. Dirty air conditioner with a bad smell. Bathroom wasnt cleaned before me
Stayed 1 night in Aug 2022
Response from Phoenicia Grand Hotel Team on 21 Mar 2023
Dear Calin,We are sorry to hear about your recent stay. We try our best to make everyone feel welcomed. While it didn't meet your expectations, we still hope you had a good time. Hopefully we wish we can be the place you are looking for in your next visit. With kind regards, Phoenicia Grand Hotel Team

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Phoenicia Grand Hotel Team on 22 Jun 2022
Dear Marius, Thank you for taking the time to share your review following your recent stay at Phoenicia Grand Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Phoenicia Grand Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Best regards, Phoenicia Grand Hotel Team

8/10 Good

Fungai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Apr 2022
Response from Phoenicia Grand Hotel Team on 22 Jun 2022
Dear Fungai, At Phoenicia Grand Hotel our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you. We value your feedback and look forward to welcoming you back soon. Kind regards, Phoenicia Grand Hotel Team

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room good location
Good room slightly too warm and couldn’t regulate the heating
Stayed 1 night in Dec 2021
Response from Phoenicia Grand Hotel Team on 1 Jul 2022
Dear Michel, Many thanks for choosing to visit Phoenicia Grand Hotel. Your great rating is well noted. Look forward to welcoming you back in the near future. With kind regards, Phoenicia Grand Hotel Team

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what it used to be
+ nice room furniture and colors - bathroom needs an upgrade, sink has age spots, shower missing pieces. Phoenicia had the greatest breakfast but now it was simple. Will give it a second thought next time if I will book at Phoenicia again.
Stayed 1 night in May 2021
Response from Claudia T. on 25 May 2021
Thank you for this positive feedback and we are delighted that you had an excellent stay. We are waiting for you to be our guest again

8/10 Good

Alan

Stayed 3 nights in Apr 2021
Response from Phoenicia Grand Hotel Team on 28 Apr 2021
Dear Alan, We noted with pleasure the positive rating you have posted on your Phoenicia Grand Hotel experience. And look forward to welcoming you back. With best regards, Phoenicia Grand Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Claudia T. on 12 Apr 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
ok..
Was ok for the price we payed, the only thing I didn’t liked was the mattress that is very hard and I couldn’t sleep all night
Stayed 1 night in Sep 2020
Response from Claudia T. on 13 Oct 2020
Thank you for taking the time to share your experience with us! Looking forward to welcoming you again when your travel brings you back to Bucharest!

10/10 Excellent

attila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Claudia on 9 Jun 2020
Thank you for the appreciation shown towards our facility. We are looking forward to having you as a guest again.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel the staff were efficient and helpful. the food excellent.
Stayed 1 night in Mar 2020
Response from Claudia Tane on 19 Mar 2020
Thank you for your feedback1

10/10 Excellent

Octavian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Claudia Tane on 5 Mar 2020
Thank you for your feedback!

8/10 Good

Matias

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business stay
Breakfast was amazing: huge choice, tasty, ... Rooms were okay, big, ... To improve: carpets on the corridors were stained. The worst thing was the gym: unbelievable.... small, old, smelly, .... pretty bad.
Stayed 2 nights in Oct 2019
Response from Claudia on 7 Nov 2019
Thank you for appreciating our breakfast and our rooms. Improving our services is a permanent issue for us and our costumers suggestions are very important, so your remarks do not go unnoticed. Looking forward to have you as a guest again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The building is very nice. The reception is looking great. The service and bell boys are very friendly. Yet the room and the hallway are not up to par. Hallways carpets are dirty with spots. In room carpets while nice, have spots from previous patrons unfortunately. The air conditioner?! A bad joke. Super old and battery blowing any cold air. Given the location the room costs are kind of on the high end. Something happened in the post couple of years, as this hotel was nicer. Will not stay here anymore
Stayed 2 nights in Sep 2019
Response from Claudia on 7 Nov 2019
Thank you for your feedback and for pointing out the areas which need improvement within the hotel. We assure you of our prompt action on all mentioned points.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Claudia on 7 Nov 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet had plenty of options to choose from. One of the best I’ve seen, top quality
Stayed 2 nights in Sep 2019
Response from Claudia Tane on 27 Sept 2019
Thank you for appreciating our breakfast.

8/10 Good

GF

Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport, nice restaurants on site and amazing breakfast
Stayed 1 night in Aug 2019
Response from Claudia Tane on 13 Aug 2019
Thank you for your positive feedback and appreciation.

8/10 Good

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phoenicia Grand
Good hotel for my business visit, close to clients and city in general. The room was clean and comfortable. Unfortunately didn't make it to breakfast so can't comment!
Stayed 4 nights in Jul 2019
Response from Claudia Tane on 31 Jul 2019
Thank you for your positive feedback! Our goal is to make our guests happy and comfortable during their stay. Looking forward to having your as our guest again!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is overrated, should have at maximum 3 stars.
Stayed 1 night in Jul 2019
Response from Claudia Tane on 13 Aug 2019
Thank you for you review. We appreciate each feedback we receive because it helps us know the areas which need improvement within the hotel and our services.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel could not give more nights than one and I need three to complete my business
Stayed 1 night in Jun 2019
Response from Phoenicia Grand Hotel Team on 21 Mar 2023
Dear Guest.Thank you for the warm feedback on your recent stay with us. It is delightful to learn that you had a great stay.We hope to see you again at Phoenicia Grand Hotel,Warm regards,Phoenicia Grand Hotel Team

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Claudia Tane on 13 Jun 2019
Thank you for being our guest and for taking time to review your stay

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Marwa Alaaeddine on 10 Apr 2019
Thank you for being our guest. We hope to have you as our guest again at Phoenicia Grand Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent for conferences.
Excellent hotel - friendly reception. Excellent breakfast.
Stayed 4 nights in Dec 2018
Response from Marwa Alaaeddine on 26 Mar 2019
Thank you for choosing Phoenicia Grand Hotel! Your feedback is highly appreciated, as we always try to meet our guests expectations. We hope to have you as our guest soon!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frunos. Multumesc mult. Lovely, enjoyed stay and the staff was very helpful and courteous. We look forward to visiting again.
Stayed 2 nights in Mar 2019
Response from Marwa Alaaeddine on 26 Mar 2019
Thank you for your positive feedback! Our goal is to make our guests happy and comfortable during their stay. Looking forward to having your as our again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Raluca Dragan - Sales Department on 4 Mar 2019
Thank you for choosing Phoenicia Grand**** for your recent trip to Bucharest and for rewarding us with the highest rating.

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport choice
Perfectly good hotel best choice for the airport which is a very short ride away. Would definitely stay again
Stayed 1 night in Jan 2019
Response from Raluca Dragan - Sales Department on 29 Jan 2019
It's a pleasure to know that our location and services met your expectations. Thank you for taking the time to write this review and we are waiting you to stay with us again whenever your travel needs bring you back to Bucharest.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No air conditioning.
Booked this room and made sure the description listed air conditioning in their rooms. Air conditioning was not working at all, in any rooms. Not worth the money.
Stayed 1 night in Oct 2018
Response from Raluca Dragan - Sales Department on 26 Oct 2018
Dear Guest, Thank you for being our guest. We are sorry to hear that you were disappointed with the air condition – have you followed the instructions of the air condition existing in the information folder? Also, you can call 99 anytime - the front desk will offer their support or to change you the room if needed. We certainly look forward to welcoming you again and to have the chance to change your opinion regarding Phoenicia Grand Hotel! Best regards, Raluca Dragan Sales Department

6/10 Okay

Kynan

Liked: Staff & service
Stayed 1 night in Sep 2018
Response from Raluca Dragan - Sales Department on 1 Oct 2018
Dear Kynan, Thank you for choosing Phoenicia Grand**** for your recent trip to Bucharest and for rewarding us with this rating. We sincerely hope to have the opportunity to welcome you back in the near future. Best regards, Raluca Dragan Sales Department

8/10 Good

winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good overall
Stayed 5 nights in Sep 2018
Response from Raluca Dragan - Sales Department on 28 Sept 2018
Thank you for taking time to share your experience with us! Looking forward to welcome you again when your travel brings you back in Bucharest! Best regards, Raluca Dragan Sales Department

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018
Response from Raluca Dragan - Sales Department on 6 Sept 2018
Thank you for your positive feedback and we hope to continue to meet your expectations!

8/10 Good

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Raluca Dragan - Sales Department on 29 Aug 2018
Thank you for your stay and .We look forward to having you as a guest at your next stay in Bucharest!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel w/ very good restaurants!
Great service, and good food at the Lebanese restaurant too! :))
Stayed 2 nights in Aug 2018
Response from Raluca Dragan - Sales Department on 28 Aug 2018
Thank you for choosing Phoenicia Grand Hotel and also for appreciating the Lebanese restaurant. We look forward to having you as a guest at your next stay in Bucharest!

6/10 Okay

denise, sydney, australia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Business trip
Very clean, comfortable hotel but if you’re looking for friendly staff you may be disappointed. I didn’t feel very welcomed as a single business woman travelling alone.
Stayed 2 nights in Jul 2018
Response from Raluca Dragan - Sales Department on 4 Aug 2018
Dear Denise, Your comments greatly assist us in our efforts to improve the quality of service we provide to our guests. It will be very helpful for us if you can send us more information regarding your experience in our hotel in order to be able to understand why your stay wasn't up to your expectations. Please contact us on our e-mail at : sales@phoenicia.ro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff, very polite, cracking location
Overall really good experience, brilliant breakfast, plenty of choice. Location was a massive factor in deciding.
Stayed 5 nights in Jun 2018
Response from Iulia D on 21 Jun 2018
We are delighted that you've enjoyed your stay in our hotel. We hope you will be our guest again soon.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Training Days
Had training a few training days there good hotel, gym, and couple good restaurants.
Stayed 5 nights in Jun 2018
Response from Iulia D on 19 Jun 2018
It's a pleasure having you at the hotel!

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Raluca Dragan - Sales Department on 12 Apr 2018
Thank you for choosing Phoenicia Grand Hotel and for your review!

8/10 Good

Alin, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , good condition, pleasant staff. I would definitly recomend to anyone interested who would like to book at a hotel in Bucharest
Stayed 1 night in Feb 2018
Response from Raluca Dragan - Sales Department on 26 Mar 2018
It is a pleasure for us to hear about your appreciation of the services we offer! Looking forward to have you as a guest again.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like that hotel very good
Stayed 3 nights in Dec 2017
Response from Raluca Dragan - Sales Department on 26 Mar 2018
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Jeremy

Average
Functional
Stayed 4 nights in Nov 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights. Business
Two nights on a business trip. Very convenient for airport travel. Be careful of the taxi drivers they really do try to take more than the actual cost. Very heavy traffic in that area so hard to have an open window. Serious traffic jams into and out of the city from early morning to approx. 9 pm. Breakfast was great. Room and bathroom spacious. Could pay a little more attention on cleaning the bathroom. No bathroom mat and the shower sprays onto the floor. Towels a little sad. Service was very good but not too friendly. No hair dryer. In general a good place to stay
Stayed 2 nights in Sep 2017
Response from Phoenicia Grand Hotel Team on 1 Jul 2022
Dear Sarah, Thank you for choosing to stay at the Phoenicia Grand Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are proud to know that you enjoyed our service, comfortable room, tasty breakfast and bathroom. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. Kind Regards, Phoenicia Grand Hotel Team