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Dear Guest,On behalf of our team I would like to thank you for your kind comments. Hope to be your first option for the next visit in Bucharest.Best regards,Roxana DincaDirector of Sales
Dear Guest,
Thank you for your opinion. We are glad we succeeded in our efforts to provide quality services to our guests. Hope to be your first option for the next visit in Bucharest.
Best regards,
Roxana Dinca
Director of Sales
Dear Guest,
Thank you for your opinion. We are glad we succeeded in our efforts to provide quality services to our guests. Hope to be your first option for the next visit in Bucharest.
Best regards,
Roxana Dinca
Director of Sales
Dear Guest,
Thank you for your feedback. We are glad we succeeded in our efforts to provide quality services to our guests. Hope to be your first option for the next visit in Bucharest.
Best regards,
Roxana Dinca
Director of Sales
The staff was bery welcoming and professional, the breakfast could be better.
Verified traveller
Stayed 3 nights in Jul 2021
Response from Elena Dumitrescu on 20 Jul 2021
Dear Guest, Thank you very much for taking the time to post a review on our hotel. I am delighted to read such a nice feedback about our team and thank you for the constructive suggestion about our breakfast service. Hope to have the chance to welcome you back soon in our NH Bucharest Hotel! Sincerely, Elena Dumitrescu - General Manager
Amazing hotel. Amazing staff. Approximately 3/4 of a mile or one kilometer from old town. I like to walk so it was no problem. Uber always available.
Sergio
Stayed 3 nights in Jun 2021
Response from Elena Dumitrescu on 20 Jul 2021
Dear Sergio, We highly appreciate your comments regarding your stay at NH Bucharest Hotel.. Thank you for sharing them on Hotels.com and we hope to have the pleasure to welcome you back soon. Kind regards, Elena Dumitrescu - General Manager
everything was perfect , the room is big and clean , free parking at the hotel , nice stuff...thank u for everything
Emanuel
Stayed 1 night in Apr 2021
Response from NH Bucharest Team on 27 Apr 2021
Good morning,
Thank you for choosing NH Bucharest and for your wonderful words!
We are looking forward to welcome you again at NH Bucharest!
Best wishes from all of us!
NH Bucharest Team
Dear Mr. Emanuel,
Thank you for choosing NH Bucharest and for your feedback!
It is always a pleasure to find out that the services provided reached you expectation on multiple levels.
We are looking forward to welcome you again at NH Bucharest Hotel!
Best wishes from all of us!
NH Bucharest Team
Mixed feelings about hotel. The room was clean, the sleep probably the best I’ve had. Breakfast was interesting as it’s brought to room due to COVID-19 so full English and coffee always stone cold which kinda defeats purpose. Maids could do more as had to ask reception for loo roll which is embarrassing in a 4 star hotel. Fire alarm went off but just left standing outside as in was never told it was safe to re enter but that could be because only 2 of us left hotel when alarm went off as male receptionist had no clue. Female receptionists were all warm, helpful. Would I stay again ? Yes but not during COVID-19 I’d like to get the proper experience next time.
Greig
Stayed 4 nights in Sep 2020
Response from Elena Dumitrescu on 6 Oct 2020
Dear Mr. Greig,
Thank you very much for having been our guests and for taking the time to write a review on our NH Bucharest Hotel.
I am sorry to hear that you had mixed feelings during your recent stay with us. We have analized for improvement all your mentioned aspects. Thank you very much for this valuable feedback.
Upholding our commitment to provide a memorable experience in our NH Bucharest, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Bucharest.
Sincerely Yours,
Elena Dumitrescu
General Manager
All good, nice place and a nice experience, good breakfast, good anti-covid measures. Recommend.
Robert
Stayed 1 night in Jul 2020
Response from Elena Dumitrescu on 7 Sept 2020
Dear Guest, Thank you very much for posting this review about our NH Bucharest Hotel. We are very happy to see we have met your expectations and we are looking forward to welcome you back soon in our property! Sincerely Yours, Elena Dumitrescu General Manager
Dear Guest,
Thank you very much for reviewing our NH Bucharest Hotel. We are delighted to find out that you enjoyed your time with us.
We are looking forward to welcoming you back soon in our property!
Sincerely,
Elena Dumitrescu
General Manager
10/10 Excellent
Verified traveller
16 Jul 2020
Verified traveller
Stayed 1 night in Jul 2020
Response from Elena Dumitrescu on 21 Jul 2020
Dear Guest,
Thank you very much for posting this review about our NH Bucharest Hotel on Expedia.
We are very happy to see we have met your expectations and we are looking forward to welcome you back soon in our property!
Sincerely Yours,
Elena Dumitrescu
General Manager
Overall the stay was pleasant, however the cleaning service stole my card that was left in the room while I was gone. They've returned it after I've contacted with the reception, however with no apologies whatsoever...
Verified traveller
Stayed 2 nights in Dec 2019
Response from Elena Dumitrescu on 29 May 2020
Dear Guest,
Thank you for taking time to offer us your valuable feedback! Please, accept our sincere apology for the inconveninece you had during your stay with us. It was definetely a regretable mistakle and not a theft.
Thank you very much also for the positive feedback about your stay with us. Upholding our commitment to provide a memorable experience we hope to have an opportunity to better your experience with us whenever your travels bring you back to Bucharest.
Sincerely,
Elena Dumitrescu
General Manager
10/10 Excellent
Verified traveller
12 Feb 2020
Verified traveller
Stayed 3 nights in Feb 2020
Response from Elena Dumitrescu on 24 Feb 2020
Dear Guest,
Thank you very much for posting this review about our NH Bucharest Hotel on Expedia.
We are very happy to see we have met your expectations and we are looking forward to welcome you back soon in our property!
Sincerely Yours,
Elena Dumitrescu
General Manager
Dear Guest,
Thank you for sharing your experience at NH Bucharest Hotel and we hope to have the pleasure to welcome you back soon.
Kind regards,
Elena Dumitrescu
General Manager
Dear Kim,
Thank you very much for taking the time to post a review on our hotel. We are very happy to see that we could met your expectations.
Hope to have the chance to welcome you back soon in our NH Bucharest Hotel.
Sincerely,
Elena Dumitrescu
General Manager
Dear Oren,
Thank you very much for your nice review posted on Hotels.com about our hotel.
We are glad to know that you had a pleasant stay with us and we have managed to meet your expectations. On behalf of the entire team here, at NH Bucharest Hotel we would like to thank you for staying with us.
We are looking forward to welcoming you anytime in the near future!
Sincerely,
Elena Dumitrescu
General Manager
Nice hotel, pretty close to the border of Old Town
Verified traveller
Stayed 3 nights in Nov 2019
Response from Elena Dumitrescu on 22 Nov 2019
Dear Guest,
Thank you very much for taking the time to post a review on our hotel. Your nice words honor us and we are very happy to see that we could meet your expectations.
We are looking forward to welcome you back soon in our NH Bucharest Hotel.
Sincerely,
Elena Dumitrescu
General Manager
Dear Guest,
Thank you very much for taking the time to post a review on our hotel. We are very happy to see that we could meet your expectations and we are looking forward to welcome you back soon in our NH Bucharest Hotel.
Sincerely,
Elena Dumitrescu
General Manager
Greet hotel
Near to everything
Rooms are big and nice
And more important greet servise from the front desk
Gal
Stayed 1 night in Nov 2019
Response from Elena Dumitrescu on 22 Nov 2019
Dear Guest,
Thank you very much for taking the time to post a review on our hotel. Your nice words honor us and we are very happy to see that we could meet your expectations.
We are looking forward to welcome you back soon in our NH Bucharest Hotel.
Sincerely,
Elena Dumitrescu
General Manager
Within walking distance to shopping and dining. Very nice hotel
Verified traveller
Stayed 3 nights in Oct 2019
Response from Elena Dumitrescu on 12 Nov 2019
Dear Guest,
We highly appreciate your comments regarding your stay at NH Bucharest.
It is always a great pleasure to read such a nice feedback.
Thank you again for sharing your experience and we hope to have the pleasure to welcome you back soon.
Kind regards,
Elena Dumitrescu
General Manager
6/10 Okay
Sarah
Travelled with family
9 Nov 2019
Sarah
Stayed 9 nights in Oct 2019
Response from Elena Dumitrescu on 12 Nov 2019
Dear Ms. Sarah,
On behalf of the NH Bucharest team I would like to thank you for having been our guest and also for having taken your time to review us on Hotels.com.
I truly hope you will give us a second chance to visit us again in the near future.
Sincerely,
Elena Dumitrescu
General Manager
2/10 Terrible
Verified traveller
31 Oct 2019
Liked: Cleanliness
Disliked: Staff & service, amenities
Taxi didn't turn up as promised at the airport--4am
Said there was no record of booking and it was too late to order another taxi.
Leaving us to try and hire a car at 4.30 in the morning.
Indifferent staff argued that we hadn't paid for breakfast when we had..
Then never apologised for the mistake.
Lots of questions why ,when I asked for an extra pillow.
Cancelled door card 3 hrs before check out.
Then tried to charge for the taxi suddenly they found in the booking.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Elena Dumitrescu on 11 Nov 2019
Dear Guest,
Allow me first of all to tell you that I sincerely regret that we could not meet your expectations. We are always taking feedback from our guests very seriously and I am sorry you was disappointed with your recent experience in our hotel.
We apologize for all the inconveninces you have encountered. Please, rest assured I have discussed your mentioned points with our responsible managers for immediate improvement.
We apologize once again and hope you will give us the chance to welcome you back in our property and to better serve you in the near future.
Sincerely,
Elena Dumitrescu
General Manager
Staff was incredibly helpful. Location was decent, not to far from the old town.
Room were good size and clean but coffee and tea were not refilled.
Would recommend staying here.
Twich
Stayed 2 nights in Oct 2019
Response from Elena Dumitrescu on 15 Oct 2019
Dear Guest,
On behalf of the NH Bucharest team I would like to thank you for having been our guest and also for having taken your time to review us on Expedia.
Thank you very much for the constructive feedback. We have taken it into consideration for improvement.
I am looking forward to welcome you soon in our property in the near future.
Sincerely,
Elena Dumitrescu
General Manager
The hotel is relatively modern, well maintained, clean and the breakfast is very good
Verified traveller
Stayed 2 nights in Oct 2019
Response from Elena Dumitrescu on 15 Oct 2019
Dear Guest,
We highly appreciate your comments regarding your stay at NH Bucharest.
It is always a great pleasure to read such a nice feedback and I will definetely transmit it to my team.
Thank you again for sharing your experience and we hope to have the pleasure to welcome you back soon.
Kind regards,
Elena Dumitrescu
General Manager
Probably the lowest standard of amenities, fixtures and maintenance amongst the NH hotels in Romania and EU visited. Overated at 4 stars - overpriced for the actual room standard
Verified traveller
Stayed 2 nights in Sep 2019
Response from Elena Dumitrescu on 8 Oct 2019
Dear Guest,
Thank you for your review, your opinion is very important to us and we value very much your feedback.
I am very sorry to hear that your experience with us has been dissapointing and that we failed to meet your expectations. Please, rest assured that we will take into consideration the aspects you brought to our attention for improvement.
Once again we thank you very much for your valuable feedback, we apologize and hope to have the second chance to welcome you back soon in our NH Bucharest.
Sincerely,
Elena Dumitrescu
General Manager
6/10 Okay
Verified traveller
4 Oct 2019
Liked: Staff & service
Verified traveller
Stayed 2 nights in Oct 2019
Response from Elena Dumitrescu on 8 Oct 2019
Dear Guest,
Thank you very much for your visit and we highly appreciate your valuable feedback.
I sincerely regret that we have not met your expectations this time.
We hope that you will give us the opportunity to better serve you in the near future.
Best regards,
Elena Dumitrescu
General Manager
The location was within walking distance of all important sites but I would be reluctant to walk back to the hotel at night.
Verified traveller
Stayed 4 nights in Sep 2019
Response from Elena Dumitrescu on 1 Oct 2019
Dear Guest,
Thank you very much for taking the time to post a review on our hotel.
We are looking forward to welcome you back soon in our NH Bucharest.
Sincerely,
Elena Dumitrescu
General Manager
6/10 Okay
M.N.
26 Sept 2019
Disliked: Staff & service
Poor service.
Air conditioner didn’t work. It was a hot night. All they could do was to open the window. Generally service is subpar. I would avoid this hotel in future.
M.N.
Stayed 5 nights in Sep 2019
Response from Elena Dumitrescu on 27 Sept 2019
Dear Guest,
Thank you for your review, your opinion is very important to us and we value very much your feedback.
I am very sorry to hear that your experience with us has been dissapointing and that we failed to meet your expectations. Please, rest assured that we already investigated the situations that you brought to our attention for immediate improvement.
Once again we thank you very much for your valuable feedback, we apologize and hope to have the second chance to welcome you back soon in our NH Bucharest and to better serve you in the near future.
Sincerely,
Elena Dumitrescu
General Manager
6/10 Okay
Robert
25 Sept 2019
Liked: Cleanliness, room comfort
Robert
Stayed 4 nights in Sep 2019
Response from Elena Dumitrescu on 27 Sept 2019
Dear Mr. Robert,
Thank you very much for your visit and we highly appreciate your valuable feedback.
I regret that we have not met your expectations and I appologize for the inconvenineces you might have during your recent stay with us.
I truly hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Elena Dumitrescu
General Manager
Staff were very friendly and helpful. Room was a good size and well laid out. Bed very comfortable. Location was handy for the city centre, although the immediate environs were not great
Malcolm
Stayed 5 nights in Sep 2019
Response from Elena Dumitrescu on 27 Sept 2019
Dear Mr. Malcolm,
Thank you very much for reviewing our NH Bucharest Hotel. We are glad to find out that you enjoyed your time with us. Your nice words were shared with our team.
We are looking forward to welcoming you back soon in our property!
Sincerely,
Elena Dumitrescu
General Manager
6/10 Okay
Anthony
Business traveller
14 Sept 2019
Liked: Cleanliness, staff & service
Comfortable but bland
Friendly staff. But soulless hotel for the money. All comfortable and room fine but very small with little in way of facilities you’d want to enjoy. No complaint about room.
Anthony
Stayed 4 nights in Sep 2019
Response from Elena Dumitrescu on 27 Sept 2019
Dear Mr. Anthony,
Thank you very much for your visit and we highly appreciate your valuable feedback.
I regret that we have not met your expectations regarding the sizes of your room. As we have several room types in our hotel it will be our pleasure to present and accomodate you in a bigger room at your next visit in our hotel.
Once again, we appologize for the inconvenineces you had and we hope that you will visit us again.
Sincerely,
Elena Dumitrescu
General Manager
The location is excellent. 10-15 mins walking to old town and Plaza Unirii. Plenty of restaurants and shopping malls nearby. Absolutely quiet neighborhood. Staff are friendly. Room standard and clean. Wifi is very fast.
Elgin
Stayed 4 nights in Sep 2019
Response from Elena Dumitrescu on 27 Sept 2019
Dear Elgin,
Thank you very much for reviewing our NH Bucharest Hotel. We are delighted to find out that you enjoyed your time with us. Your nice words were shared with our team.
We are looking forward to welcoming you back soon in our property!
Sincerely,
Elena Dumitrescu
General Manager
Good hotel. Tea and coffee facilities in room. Although had to ask for coffee to be refilled.
Laminate flooring in room showed if floor had been cleaned or not.
Not bad position to old town & presidential palace.
Verified traveller
Stayed 5 nights in Sep 2019
Response from Elena Dumitrescu on 27 Sept 2019
Dear Guest,
We highly appreciate your comments regarding your stay at NH Bucharest.
It is always a great pleasure to receive a positive feedback and I will definetely transmit it to my team.
Thank you again for sharing your experience and we hope to have the pleasure to welcome you back soon.
Kind regards,
Elena Dumitrescu
General Manager
Response from Lorena Dinescu- FO Manager on 29 Aug 2019
Dear guest,
Thank you very much for reviewing our NH Bucharest Hotel. We are delighted to find out that you enjoyed your time with us.
We are looking forward to welcoming you back soon in our property!
Sincerely
Hotel was absolutely spot on, for price it’s quite reasonable, the service from the hotel staff was top notch, could not fault at all, location isn’t too far from the old town
Daniel
Stayed 1 night in Aug 2019
Response from Elena Dumitrescu on 17 Aug 2019
Dear Daniel,
We highly appreciate your comments regarding your stay at NH Bucharest.
It is always a great pleasure to read such a nice feedback and I will definetely transmit it to my team.
Thank you again for sharing your experience and we hope to have the pleasure to welcome you back soon.
Kind regards,
Elena Dumitrescu
General Manager
Dear Guest,
Thank you very much for reviewing our NH Bucharest Hotel. We are delighted to find out that you enjoyed your time with us.
We are looking forward to welcoming you back soon in our property!
Sincerely,
Elena Dumitrescu
General Manager