Ratings based on 389 verified reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 10 Oct 2019
5 out of 5
by a verified traveller

Posted 3 Sep 2019
Staff and hotel very good, only down side was where it was!
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thank you very much for your review, and great to see you were happy with all things directly related to the hotel and its service and amenities. It's unfortunate to see that you were unhappy about the location of the hotel, as this is something outside of our control.
4 out of 5
by a verified traveller

Posted 1 Sep 2019
The room was fantastic. Newly decorated and very well laid out.tasteful and spacious
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thanks for staying with us. We appreciate your positive feedback and hope to welcome you again on your next visit to Brussels!
3 out of 5
by a verified traveller

Posted 27 Aug 2019
The premise is good, but there was no variety of food choices for the room service. The matress cover in my rood had a huge blood stain. I took it out of the bed hoping that it wijll be cleaned and replaced, but that didn't happen. The trash bin in the bathroom was not emptied for two days.
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thank you very much for your feedback, and we are very sorry we did not reach your expectations. We will address this internally to ensure we maintain our high standards of cleanliness.
5 out of 5
by a verified traveller

Posted 25 Aug 2019
At the moment there was road closure outside hotel for new water pipes being installed but think this will only be for a short time. the steps down to reception are a problem for wheelchair users.
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thanks for staying with us. The road works have indeed finished, and the road in front of the hotel is fully accessible again. Great to see this did not impact the score you gave us!
5 out of 5
by a verified traveller from Herndon VA

Posted 15 Aug 2019
Best location. Nice and clean hotel. Room very spacious. Many cafe nearby.
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thanks a lot for your very positive review Mj! We are glad you enjoyed both the hotel and the location with all its peculiar fun little bars nearby. We hope to see you again anytime soon.
4 out of 5
by a verified traveller

Posted 9 Aug 2019
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thanks for staying with us. We appreciate your score!
5 out of 5
by a verified traveller

Posted 22 Jul 2019
Comment from Hotel Management
25 Jul 2019 by od, Hotel Management
Hi There, Thanks for the positive score. Olivier
5 out of 5
by a verified traveller

Posted 17 Jul 2019
Excelent hotel, excelent service, good breakfast, very nice hotel
Comment from Hotel Management
25 Jul 2019 by od, Hotel Management
Hi There, Thanks for the positive score. Olivier
5 out of 5
by a verified traveller

Posted 16 Jul 2019 on Hotels
There was a little bit of problem with check-in (agent couldn't find my reservation, which was right in his face until his colleague found it in .05 seconds!), but not a big deal. Check-in was a breeze after. Room assigned was big, very clean, comfortable bed. While I didn't find the surrounding area sketchy (like other reviewers have mentioned), there weren't many choices for food. Area is quite convenient to go to Grand Place (central Brussels) as it's close to a metro station (Hotel des Monnaies) and it's even walkable (if you choose to walk - about 30 minutes). Overall, a great experience. Would definitely stay again at the hotel next time I'm back in Brussels.
Comment from Hotel Management
20 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Dear guest, thank you for staying with us. We appreciate your feedback, and glad the reservation was found in the end. Unfortunately the location of the hotel is outside of our control, but glad you liked everything related directly to the hotel and Brussels. The feeling is mutual, we hope to welcome you again during your next visit!