Lobby
Check availability

Reviews of Euro Capital Brussels

3 out of 5
Euro Capital Brussels
Avenue Fonsny 9, Brussels

Reviews

7.4

Good

Rating 10 - Excellent. 138 out of 703 reviews" "
Rating 8 - Good. 308 out of 703 reviews" "
Rating 6 - Okay. 190 out of 703 reviews" "
Rating 4 - Poor. 41 out of 703 reviews" "
Rating 2 - Terrible. 26 out of 703 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Baby Girl, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very close to the transportation hub. A good choice for budget-conscious traveler seeking convenience.
Stayed 2 nights in Nov 2023

8/10 Good

Paul

Stayed 2 nights in Nov 2023

8/10 Good

Deidra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Hanming

Liked: Cleanliness, staff & service
The hotel was in repairing.
Stayed 2 nights in Oct 2023

4/10 Poor

Juan

Disliked: Cleanliness, room comfort
In the pictures the hotel and rooms look like nice place to stay, but at the moment of enter to the lobby most of the forniture and general view is old and in not too good shape. The carpet of the room was very old and with aspect of years of use, but the worse is the bathroom. The cleanness was very poor, the floor was sticky when we entered into it the tub had blac mould in some places. After taking the shower, the water was not flushing it self and we tried several times to release the lock of the floor to let the water go but it was stock.
Stayed 1 night in Oct 2023
Response from Front Office on 19 Oct 2023
Dear guest, Thank you for taking the time to share your experience with us. We are sorry your stay did not meet your expectations please accept our sincere apologies. Your feedback is very important to us as it helps us to improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently, we failed in doing so this time. As part of our continued commitment to enhance our property and service, we are currently in the process of renovation of the entire building and the upgrade of our existing infrastructure to become more sustainable and environment friendly. We sincerely apologize for any inconvenience caused. We hope you will give us the opportunity to welcome you back again and offer you the best that our customers delight in every day. Best RegardsEuro Capital Brussels Reception Team

2/10 Terrible

Abed

Travelled with partner
Disliked: Property conditions & facilities
The room was so noisy, I didn’t be able to sleep all night!
Stayed 1 night in Sep 2023

2/10 Terrible

Pouya

Disliked: Cleanliness, amenities, property conditions & facilities
Ac was not working
Stayed 1 night in Aug 2023

6/10 Okay

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
7th time here
As per the previous reviews have stayed here by my count 6 or 7 times the last 9 years. The staff are always super friendly and helpful. The hotel has a fantastic location for getting around and is economical for those on a budget. There have been internal.renovations going on although there was no noise from it my complaint is the mattress in my room was appalling like a very soft water bed i had badback pain after sleeping on it both days. The night i moved on to amaterdam and slept on a good mattress i was good again. That mattress in that room really needs to be replaced for a firmer less worn out one. A shame as on my stays years earlier you always got a great nights sleep here. Maybe replace the mattress guys?
Stayed 2 nights in Aug 2023

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Disgusting rat hole. Looks nothing like pictures. There is no way that place is 3 star. Does wotif not check these places. Will be more careful in future.
Stayed 1 night in Jun 2023
Response from Euro Capital Brussels Reception Team on 2 Jul 2023
Dear Karen, Thank you for taking the time to share your experience with us. We are sorry your stay did not meet your expectations please accept our sincere apologies. Your feedback is very important to us as it helps us to improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently, we failed in doing so this time. As part of our continued commitment to enhance our property and service, we are currently in the process of renovation of the entire building and the upgrade of our existing infrastructure to become more sustainable and environment friendly. We sincerely apologize for any inconvenience caused due to renovations. We hope you will give us the opportunity to welcome you back again and offer you the best that our customers delight in every day. Best Regards

6/10 Okay

JE SEON, Seoul

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from L'Equipe Euro Capital Brussels on 18 May 2023
Cher Monsieur // Chère Madame,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi à vous satisfaire cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur service possible. Veuillez agréer, nos salutations distinguées.

2/10 Terrible

Simon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad experience.
It is the worst thing I ever experienced. Do not booked. I checked in, saw the room, and was a construction site. Old and rusty room, get out there straight away and ask for a refund, but they said no! Hotel.com could not get me the refund after a few days of chasing them.
Stayed 1 night in Apr 2023
Response from Euro Capital Brussels Reception Team on 18 May 2023
Dear guest, Thank you for taking the time to share your opinion. Although we would have preferred your experience to be more pleasant, your feedback is very important to us, as it helps us to improve our services on a daily basis. Your satisfaction is our priority, but it seems that the technical inconvenience you faced have affected the total harmony of your stay. Please accept our sincere apologies. As part of our continued commitment to enhance our property and service, we are currently in the process of renovation of the entire building. We sincerely apologize for any inconvenience caused due to renovation noises. We hope you will give us the opportunity to welcome you back again.On the other hand, we are very happy to see that the location and the staff friendliness exceeded your expectations. We thank you again for providing us your feedback and I can only hope we may welcome you back in the future. Best Regards

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
This hotel is in very bad condition. The room I was given had several stains of water infiltration and wallpaper was coming off. Did not manage to get a good night rest since the area is too noisy. Hotel guests were also very noisy walking in the corridors at all times of the night. Never again!
Stayed 1 night in Mar 2023
Response from Euro Capital Brussels Reception Team on 18 May 2023
Dear guest, Thank you for taking the time to share your opinion. Although we would have preferred your experience to be more pleasant, your feedback is very important to us, as it helps us to improve our services on a daily basis. Your satisfaction is our priority, but it seems that the technical inconvenience you faced have affected the total harmony of your stay. Please accept our sincere apologies. As part of our continued commitment to enhance our property and service, we are currently in the process of renovation of the entire building. We sincerely apologize for any inconvenience caused due to renovation noises. We hope you will give us the opportunity to welcome you back again.On the other hand, we are very happy to see that the location and the staff friendliness exceeded your expectations. We thank you again for providing us your feedback and I can only hope we may welcome you back in the future. Best Regards

8/10 Good

Charles

Stayed 3 nights in Mar 2023
Response from AJ on 20 May 2023
Merci Charles :)

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel was nothing special from the outside, and they are currently undertaking renovation (I didn't see or hear anything), inside the hotel was fine, clean and tidy and staff very helpful. Also breakfast is from 6:30am weekdays and 7am weekends, useful if you need to catch the train (the station is just across the road).
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived, I was told there had been an error on hotels.com and I would have to pay an additional €30. I was told this had all happened to a number of other guests. The people behind the desk were friendly, had I known the price was considerably higher than listed (almost double!) I would have just paid to stay somewhere nicer. The hotel itself was fine at the price listed on hotels.com, but nowhere near worth the price you actually end up paying.
Stayed 1 night in Apr 2022

10/10 Excellent

Mohammad Wasim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel With Nice Staff
The staff here are amazing...i dealt with 3 gentlemen here on their various work shifts and each was unfailingly polite,efficient and proffesional. I have stayed here 4 or 5 times on my 2 day short eurobreaks. Brussels is a great city to walk all day shopping eating and enjoying the historic buildings so after 15 miles walking you need a comfortable place to rest and this is it.Thank you guys!
Stayed 1 night in Mar 2022

10/10 Excellent

Kit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Huge comfortable beds
Stayed 1 night in Dec 2021

6/10 Okay

Eduardo, South San Francisco

Business traveller
Liked: Cleanliness, staff & service
the property is quite a bit aged. no lights on the outside of it compared to adjacent hotels. old carpets and creaky floors weren’t the most welcoming.
Stayed 3 nights in Sep 2021

8/10 Good

Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, across the metro/ train station. Lots of restaurants. Facility is clean, good air condition !!!
Stayed 4 nights in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service
We always stay here. It's just two blocks from the train station and well priced.
Stayed 1 night in Mar 2020
Response from AJ on 10 Mar 2020
Dear John, Thank you for your fidelity and positive review:) Have a great day ahead

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
The hotel it is well located close the Mid Brussels. The rooms were a bit dusty , mostly the main rug and bedsheets.I have been using this hotel, but first time that I have this inconvenience
Stayed 2 nights in Mar 2020
Response from SJ-backoffice on 10 Mar 2020
Dear guest, Thanks for staying with us. we appreciate your feedback. We apologize about the inconvenience you had during your stay. Your feedback helps us to always improve our features and services. Looking forward to seeing you again soon. Best regards,

8/10 Good

Beavan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from SJ-backoffice on 10 Mar 2020
Thanks for staying with us. Hope to see you again! Kind regards,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option near Bruxelles-Midi/Sud
Convenient location near Brussels-Midi/Sud station. 20 minutes walk to Grand Place. Very friendly staff. Elevator was slow but room was clean and comfortable. Good bang for the buck. Wi-Fi was good, lots of plugs. Area is grubby - watch your belongings, stay on lit streets and stay aware and you will be fine. It's not as bad as people say. If you visit Brussels, read up on the areas to visit, and those to avoid. Felt totally safe in the hotel, they do a good job to keep things locked and lit. Would definitely stay again.
Stayed 2 nights in Feb 2020
Response from SJ-backoffice on 27 Feb 2020
Dear Guest, A big thank you for the excellent score! We are delighted to read that you enjoyed your stay with us! Your feedback helps us to always improve our features and services. Looking forward to seeing you again soon. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Basic, quirky but OK
Decent enough budget hotel. Ideally placed for Midi / Sud station. I don't understand having to walk through the lift to get to the stairs. Really bizarre. The place is a bit dated and could do with a freshen up. Staff are friendly and efficient - a big improvement since last time I stayed here.
Stayed 1 night in Feb 2020
Response from SJ-backoffice on 18 Feb 2020
Dear Guest, Thank you for staying in our establishment. We appreciate your feedback! We apologize for the experience you had during your stay. Please note that we have planned renovations for this year to improve the condition of our camber and offer you maximum comfort during your next visit. Regards,

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020
Response from SJ-backoffice on 4 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hani, Beirut

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are friendly,overall good for the price i paid
Stayed 1 night in Jan 2020
Response from SJ-backoffice on 12 Jan 2020
Dear guest, Thank you for the feedback. Hope to see you again. Kind regards,

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from SJ-backoffice on 12 Jan 2020
Dear guest, Thank you for the feedback. Hope to see you again. Kind regards,

6/10 Okay

Raya

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Большие проблемы с w-f В номере только два пластмассывых стакана Заселили раньше положенного времени ,номер был чистый и просторный .Как убирают ничего сказать не могу.так как уезжали рано утром
Stayed 1 night in Dec 2019
Response from SJ-backoffice on 26 Dec 2019
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

2/10 Terrible

Russell

Disliked: Staff & service, property conditions & facilities, room comfort
Shockingly bad customer service, taking advantage of customers disrupted by the french strikes.
Stayed 1 night in Dec 2019
Response from Aisha on 13 Dec 2019
Dear Sir, We apologize that you has to face this experience but strike and Eurostar Trains cancellation has been announced in advance, thus you had more than 24 hours to cancel your booking free of charge. Kind regards

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
The location was convenient near the train station.
Stayed 1 night in Dec 2019
Response from SJ-backoffice on 21 Dec 2019
Thanks for staying with us. Hope to see you again!

10/10 Excellent

John, Kansas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part is that it's so close to the train station. This was our fourth time staying here.
Stayed 2 nights in Dec 2019
Response from SJ-backoffice on 21 Dec 2019
Dear Guest, A big thank you for the excellent score! We are delighted to read that you enjoyed your stay with us! Your feedback helps us to always improve our features and services. Looking forward to seeing you again soon. Best regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was a lot of noise from the train station, that disturbed my sleep.
Stayed 1 night in Nov 2019
Response from SJ-backoffice on 1 Dec 2019
Dear guest, Thanks for staying with us. We appreciate your feedback. Hope to see you again! Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was an ok stay. Very convenient next to the train station. Way too loud though, everything is creaky and whenever anyone walks past your room you can hear it like they're trampling next to your ear. You can also hear every train come past the station, but that's to be expected if you're staying here. Room was in a good condition, spacy bathroom and clean.
Stayed 1 night in Nov 2019
Response from SJ-backoffice on 24 Nov 2019
Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of the upgrades to the property within the next couple of months. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere towards our guests. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from SJ-backoffice on 16 Nov 2019
Dear guest, many thanks for the review. Hope to see you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from SJ-backoffice on 16 Nov 2019
Dear guest, Many thanks for your kind review. Hope to see you again! Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Very accessible to the train station for getting to and from the airport and also for sightseeing.
Stayed 2 nights in Nov 2019
Response from SJ-backoffice on 16 Nov 2019
Dear guest, Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is a very very strong chemically sweet smell throughout the hotel corridors and in the room - the air was thick. We couldn’t breathe, we had to open the window and leave for a few hours before returning. The room was old and worn but was clean. The staff were really friendly - it’s just a shame about the air!!
Stayed 1 night in Oct 2019
Response from TSB on 23 Oct 2019
Dear guest, Thank you for your time and attention. We appreciate your feedback. We apologize for the inconvenience our cleaning products caused during your stay. We shall make sure to prevent this from happening. Kind Regards, Front Office

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and near to the station. And they have room where you can leave your luggage.
Stayed 2 nights in Sep 2019
Response from SJ-backoffice on 22 Sept 2019
Dear guest, Thanks a lot for having reviewed your stay in our hotel. Hope to see you again soon. Kind regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Card holding
They held my card and wouldn’t let me cancel the extra day
Stayed 2 nights in Sep 2019

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was met at the desk by a nice, courteous man. He quickly checked me in. My room w/ bathroom was clean, large and comfortable. Greeted every time I left and return.
Stayed 3 nights in Sep 2019
Response from SJ-Backoffice on 13 Sept 2019
Dear guest, Thanks a lot for having reviewed your stay in our hotel. It's an absolute pleasure to host you and we can't wait to see you back in there for another beautiful experience. Glad to hear that you enjoyed everything plenty! We wish you a nice week, Kind regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable, convenient, friendly.
Comfortable, convenient location
Stayed 2 nights in Aug 2019
Response from SJ-Backoffice on 4 Sept 2019
Dear guest, Thanks a lot for having reviewed your stay in our hotel. It's an absolute pleasure to host you and we can't wait to see you back in there for another beautiful experience. We wish you a nice week, Kind regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from SJ-Backoffice on 25 Aug 2019
Dear guest, Thanks for staying with us. We appreciate your feedback! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Midi station and convenient for dinning, buying daily stuffs...
Stayed 2 nights in Aug 2019
Response from SJ-Backoffice on 9 Aug 2019
Dear guest, Thanks for staying with us. We appreciate your feedback! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly quiet considering it is on the main road next to the railway station. Decent air con and WiFi.
Stayed 1 night in Jul 2019
Response from SJ-Backoffice on 5 Aug 2019
Dear guest, Thanks for staying with us. we appreciate your feedback. Hope to see you again soon! Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great people at the front desk. Very helpful. But, no shampoo in the shower. I had to go to a store to buy some. Hand soap does not count as shampoo.
Stayed 4 nights in Jul 2019
Response from SJ-Backoffice on 5 Aug 2019
Dear guest, Thanks for taking the time to review us. We are pleased that you enjoy your stay with us. I am sorry to hear about the shampoo. but we do provide both the shampoo and the hand soap. you can always call and ask more at the front desk or the housekeeping. Hope to see you again! Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location most of all, a couple blocks from the Midi train station. Breakfast is good but overpriced.
Stayed 2 nights in Jul 2019
Response from SJ-Backoffice on 30 Jul 2019
Dear Guest, A big thank you for the excellent score! We are delighted to read that you enjoyed your stay with us! Looking forward to seeing you again soon. Best regards,

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD HOTEL
Stayed 2 nights in Jun 2019
Response from SJ-Backoffice on 19 Jul 2019
Dear guest, Thanks for staying with us. We appreciate your feedback! looking forward to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from SJ-Backoffice on 16 Jul 2019
Dear guest, Thank you for the feedback. i am so sorry about the inconvenient and that should not happen. we ill make sure this will not happen again. Hope to see you again. Kind regards,