Chère Regina,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions ravis de vous revoir pour une expérience toujours de qualité.Bien cordialement,Gilles V., Community Manager

Cher Prasad,Merci pour ce charmant commentaire !Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons avoir le plaisir de vous accueillir de nouveau.Bien à vous,Gilles V., Community Manager

Beste Anton, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Vriendelijke groet en graag tot ziens,Gilles V., Community Manager

Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back soon. Kind regards,Gilles V., Community Manager

Cher hôte,Merci pour cet excellent retour.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous compter de nouveau parmi nos hôtes,Gilles V., Community Manager

Dear Guest,Thank you for sharing a review.We take cleanliness very seriously and have a dedicated housekeeping team that ensures our rooms are well-maintained. We will address this issue with our team to ensure that it does not happen again in the future. Please know that our hotel is committed to providing a comfortable and enjoyable stay for all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Gilles V., Community Manager

Beste Willem, Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons ontzettend veel plezier dat u genoten heeft van uw verblijf en dat u helemaal tevreden was met het comfort van uw kamer.Met warme groeten en graag tot een volgende keer,Gilles V., Community Manager

Dear Memet,Thank you for your kind feedback.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Gilles V., Community Manager

Dear Jessica,Thank you for taking the time to share your feedback.We're truly sorry to hear that your stay did not meet the high standards we strive for. It's disappointing to learn about the challenges you faced with the breakfast and the baby cot. While our team is known for their attentiveness, it seems we fell short in delivering prompt service for your needs. Concerning your comment about the Hilton Gold status, we'd like to mention that our loyalty points are only collectible when reservations are made directly with the hotel or through the group website. We regret any inconvenience this may have caused. Please rest assured that guest satisfaction is our top priority, and we are committed to providing a comfortable and enjoyable experience for all who stay with us.We hope we can provide you with an improved stay in the future.Kind regards,Gilles V., Community Manager

Dear Mariela, Thank you very much for your review.We are delighted to know that you enjoyed your stay with us and appreciated our convenient location. Rest assured that we have taken note of your comments. It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to welcoming you back.Kind regards,Gilles V., Community Manager

Cher Adam,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Gilles V., Community Manager

Dear Guest,Thank you for this positive review.We are glad to know you had a pleasant experience.We look forward to welcoming you back in the future.Kind regards,Gilles V., Community Manager

Dear Mark,Thank you for this kind review.It's wonderful to hear that you appreciated our central location, ideal for exploring the city and its various transport options. We are also thrilled you found our hotel to your liking and our staff to embody the friendly and helpful spirit we strive for. Your compliments on the room's cleanliness, our hotel's condition, the level of service, and our amenities truly warm our hearts.We hope to welcome you back in the future.Best wishes,Gilles V., Community Manager

Beste Angelique,Hartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we met plezier weer voor u klaar.Vriendelijke groet,Gilles V., Community Manager

Dear Aida,Thank you for your positive feedback.We are pleased that you had a pleasant stay.We look forward to welcoming you back in the future.Best wishes,Gilles V., Community Manager

Dear Gary,Thank you for taking your time writing this feedback.We're thrilled to hear that you found our hotel beautiful and our team lovely, and it's fantastic to know that the room cleanliness, hotel condition, and service all met your high standards. Your comfort is our top priority, and we're glad that you felt this during your stay. We're genuinely sorry to hear about the unfortunate incident in the nearby public car park. While the car park is a separate entity, the safety and overall experience of our guests are of the utmost importance to us. We appreciate you bringing this to our attention, and we want to assure you that we are actively communicating with the car park management to address these concerns and enhance security measures where possible.It would be a pleasure to welcome you again. Best wishes for the holiday season,Gilles V., Community Manager

Dear Tomasz,Thank you for taking the time to share your opinion with us.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again. Best wishes,Gilles V., Community Manager

Cher William,C'est un plaisir de lire que vous avez apprécié votre séjour et le confort de la chambre en particulier.Nous espérons vous recevoir à nouveau. Cordialement,Gilles V., Community Manager

Dear Rhiannan,Thank you for this kind feedback concerning your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Best wishes,Gilles V., Community Manager

Beste Anna,Hartelijk dank voor uw beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we graag weer voor u klaar.Hartelijke groeten,Gilles V., Community Manager

Dear Gary,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Gilles V., Community Manager

Dear Roxanne,Thank you for sharing your opinion after your recent stay.We're delighted to hear that our team was able to accommodate your early check-in and that you found our rooms comfortable and spacious. It's great to know that our convenient location near train and subway transportation, as well as tourist spots, added value to your stay.We truly appreciate your kind words and look forward to welcoming you back on your next visit to Brussels.Best wishes,Gilles V., Community Manager

Beste Mark,Hartelijk dank voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Gilles V., Community Manager

Dear Hamsa,Thank you for sharing your opinion of your stay with us.We are delighted to hear that you found our hotel luxurious and appreciated its central location. It's great to know that you enjoyed the cleanliness and well-maintained condition of your room. Our team works hard to ensure our guests have a comfortable stay, and your feedback is truly rewarding.We're also glad that you found the water filter stations on each floor practical and convenient. Our eco-friendly approach aims to make our guests' stay hassle-free while minimizing our environmental impact.We look forward to welcoming you back in the future.Best wishes,Gilles V., Community Manager

Dear Ranitha,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind Regards,Gilles V., Community Manager

Good afternoon,We are very sorry to hear about this situation and sorry to let you feel like it did not matter to us.The breakfast must have been charged on the wrong room, which I corrected and the amount should be refunded within 14 days on your account.Regarding the unauthorized authorization, the system automatically verifies if there's enough money on the credit card in order to allow any extras such as room service and we had no intention to charge you more than needed. Each authorization is only an amount blocked and released at check-out, for security reason on our side.As we appreciate your feedback we would like to offer you a complimentary breakfast or a free upgrade on your next visit.Feel free to write back if you need any further assistance, hoping this message finds you well.Best regards,Laura, Front Desk Team

Dear Nikhil Sriram,Thank you for taking the time to share your feedback.We're glad to hear that you appreciated our cleanliness and service during your stay. Our team works hard to ensure a comfortable and enjoyable experience for our guests.However, we're sorry to learn that you found the hotel condition and room comfort not up to your expectations. As we have recently undergone a complete renovation, we strive to provide a modern and comfortable atmosphere for our guests. We appreciate your feedback and will take it into consideration.We hope to have the opportunity to welcome you back in the future.Best regards,Gilles V., Community Manager

Dear Janet,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope we can provide you with an improved stay in the future.Kind regards,Gilles V., Community Manager

Dear Francisco,Thank you for this positive review of your stay with us.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to seeing you again on your next visit.Best wishes,Gilles V., Community Manager

Dear Alan,Thank you for sharing your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you for another pleasant stay. Best wishes,Gilles V., Community Manager

Dear Yolande, Thank you for taking the time to share your review.We're glad to hear that you enjoyed some aspects of your stay at our hotel.However, we're concerned about the issues you mentioned regarding the bathroom. We take cleanliness very seriously and have recently undergone a complete renovation to ensure our guests have the best possible experience. We apologize for any inconvenience you faced during your stay and will address these concerns with our housekeeping team to ensure they are resolved. Your feedback is valuable to us.We hope to welcome you back again.Best regards,Gilles V., Community Manager

Dear Robert, We value your feedback concerning your recent stay.We are thrilled to hear that you found our hotel beautiful and our rooms comfortable. It's great to know that our location was convenient for you, being within walking distance to restaurants and tourist activities.We appreciate your feedback regarding the in-room internet and the limited dinner menu at our restaurant. Please note that the internet issue was temporary due to construction on the property, and we are working to improve the connectivity for our guests. As for the dinner menu, we continuously strive to offer a variety of options to cater to our guests' preferences. Your comments will be taken into consideration for future improvements. We are glad that our outstanding staff made a positive impression on you during your stay.We hope to welcome you back for an improved experience in the future.Best wishes,Gilles V., Community Manager

Dear Terance,Thank you for this positive review of your stay with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again in the future.Best regards,Gilles V., Community Manager

Dear William,Thank you for taking the time to review your stay.We are glad to hear that you enjoyed your stay. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We hope to welcome you back in the future.Best wishes,Gilles V., Community Manager

Dear Igor,Thank you for taking the time to share your review.We are glad to hear that you chose our hotel for your wife and her sisters' stay. However, we are truly sorry to hear that their experience did not meet your expectations.We apologize for any confusion regarding your room booking. It appears that the reservation was initially made for two persons, not three. Since only one of our two junior suites features a sofa bed, and we were unaware of the third person, the junior suite without a sofa bed was assigned, as the other one was already occupied. To accommodate your party of three, we moved you to a standard room with a sofa, although it may not offer a scenic view.We regret any inconvenience this may have caused and appreciate your understanding as we strived to make the necessary adjustments to ensure your comfort during your stay. Your satisfaction is important to us, and we aim to make your stay as pleasant as possible.We pride ourselves on our warm, genuine, and caring service, and we will certainly address this feedback with our team to ensure that we continue to provide the best possible experience for our guests.Once again, we apologize for any inconvenience caused and hope that you will give us another opportunity to welcome you and your family back in the future. Kind regards,Gilles V., Community Manager

Dear Milana,Thank you for sharing the review of your stay with us.We are pleased that you enjoyed staying at our hotel and that our team were attentive to your needs.We look forward to welcoming you back in the future.Best wishes,Gilles V., Community Manager

Dear Meredith,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back in the future.Best wishes,Gilles V., Community Manager

Dear Young,Thank you for taking your time writing this review.We are pleased that you enjoyed your stay.We look forward to welcoming you back in the future.Best wishes,Gilles V., Community Manager

Dear Haider,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to having the opportunity to welcome you back in the future. Best wishes,Gilles V., Community Manager

Dear Bowen,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon, Best regards,Gilles V., Community Manager

Dear Guest,Thank you for this kind review following your stay.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to seeing you again in the future. Best wishes,Gilles V., Community Manager

Dear Christiane,Thank you for sharing your opinion of your stay with us.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back on a future occasion to Brussels.Best wishes,Gilles V., Community Manager

Dear Christina,Thank you for your review.We would have liked to have met all your requirements and would be interested in knowing how we could have improved on your time with us.We hope to have the opportunity to welcome you back on a future visit.Kind regards,Gilles V., Community Manager

Dear Nami,Thank you for this kind review about your recent visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion to Brussels.Best wishes,Gilles V., Community Manager

Dear Jason,Thank you for taking the time to share your opinion with us.We are delighted that our location was ideal for you and thank you for your kind mention of our team.We look forward to welcoming you again soon, Best regards,Gilles V., Community Manager

Dear James,Thank you so much for your positive rating following your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Best wishes,Gilles V., Community Manager

Dear Abilash,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Best wishes,Gilles V., Community Manager

Dear Isabell,Thank you for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best wishes,Gilles V., Community Manager

Dear Adem,Thank you for letting us know that you enjoyed your stay.We are pleased that we were able to meet your expectations.We hope to welcome you back for another enjoyable visit.Best wishes,Gilles V., Community Manager

Dear Charlotte, Thank you for taking the time to share your feedback with us.We do our best to keep our prices competitive however, we are sorry to hear that the price of the breakfast did not met your expectation.We have taken note of your comment for future improvements.We hope to welcome you back for a better stay in the future.Best Regards,Gilles V., Community Manager